Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
830 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are Bluegreen Vacation Members who purchased ****** points (for thousands of dollars) and pay a yearly membership fee of $1500. We made reservations at the Tradewinds Resort for July 8-12, 2025 (this reservation was made on August 20, 2024). We were notified on April 3, 2025 that our reservation has been cancelled due to hurricane ****** causing damage to the building that Bluegreen owns at the Tradewinds. The Tradewinds resort is still taking reservations, just not in the Bluegreen owned building. Bluegreen will not honor us reserving rooms at the Tradewinds not owned by them. They've offered to cover a reservation at another Bluegreen location, however the other locations have no availability for those dates or are not locations we have a desire to travel to. The hurricane was in October 2024 and Bluegreen notified us in April 2025. Had we been notified of our reservation cancellation in October or even November, we would have had a better chance at making another reservation elsewhere of our choosing. We believe they should honor the available rooms for the dates of July 8-12 at the Tradewinds Resort (we did call the Tradewinds and they do have rooms available for those dates). I've attached our Reservation Confirmation at the Tradewinds and the Email notifying us of our Reservation Cancellation from Bluegreen.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23191479

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mr. ******* *********. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ******* ********* and Mrs.***** ***** purchased a deeded timeshare interest with the Bluegreen Vacation Club on July 13, *******. Hertzmann and Ms. ***** increased their Points interest by completing an equity trade on July 16, 2015. Mr. ********* and Ms. ****** timeshare interest confers ownership of ****** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ********** concerns, our Club and Owner Resolution Specialist reached out to him by telephone and email on April 15, 2025, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist spoke with Mr. ********* by telephone later that same day, listening to his concerns, apologizing for the circumstance, discussing the reason for the reservation cancellation notification in April 2025, and offering to waive the saved Points fee. Mr. ******** then requested for his Points to be extended for use in the high red season. Our Specialist advised we could not honor his request, which Mr. ********* then asked how to cancel their ownership. Our Specialist provided a responsible exit option and informed that this is a time sensitive offer. In addition to speaking with Mr. ********** Bluegreen wishes to respond to him through the Better Business Bureau as well.

Mr. ********** primary concern is regarding his reservation cancellation for the TradeWinds resort in *************** *******, which received damage due to a Hurricane ******. Bluegreen understands Mr. ********** concern regarding the mandatory cancellation for his vacation. Bluegreens standard policy when emergency situations arise is to notify owners and guests with reservations at affected properties of the status of their reservations and any other pertinent information. We apologize for any inconvenience or frustration Mr. ********* has experienced.Bluegreen offers a multitude of destinations at other Bluegreen resorts and through *** as a replacement for Mr. ********** upcoming vacation plans. Our customer service department is happy to assist with any outstanding questions and book reservations if ************ wishes to reconsider and speak by telephone.

Bluegreen appreciates Mr. ********* for bringing his concerns to our attention through the Better Business Bureau. Bluegreen finds that we are unable to rebook ************* reservation at the TradeWinds Resort for July 7, 2025, due to the extended damage caused by Hurricane ******. During their conversation, our Specialist attempted to offer potential resolutions and waived the Save Points fee as a courtesy. Should Mr. ********* have further questions or concerns, we invite him to contact our Specialist directly at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been owners for 20 years. We were premier gold until our account was closed & stolen despite attempts to resolve. We were owner of ****** points. We upgraded at Big Cedar to consolidate but wanted our PUP unit there. Using ****** points equity (paid in full) and financing ******. I temporarily had hard times with my home that was for sale over a year - double everything on fixed income with rising insurance. I spoke with finance, owners *****, and customer **** I paid my monthly but missed a few over the time and couldn't catch up until home sold. In February, reservations were cancelled despite being told that if I paid my regular payment of $422 they would stay active. I made an extra payment of $222 in January to help defray (wife pulled from 401K) but BG never applied. Should have covered late fees? I contacted end of Feb - gave them our home closing date in 2 weeks for our catch up. I offered to make my $422 - they didn't want - only the full back amount of just under $2000 with late fees and said to pay after closing. I got calls from ************** we let her know we were out of town at closing - no response. I called the day after home sold with $2000 - they didn't take -told me they would open up a case and someone would get back with me within a week. So BG still wouldn't take money! I have not heard a thing back - it has been 3. I have called Ms. ******** for 3 weeks now, ****** ******* was notified early on, and recently ***** ***** - e-mail saying he would look into it but two weeks later and repeated calls to him - no response. Premier Services could not even get someone to speak. Called every day. Ignored. Something is going on. People try to get out of their timeshare and we tried like heck to keep. Always communicating, doing our best to pay, and then after home sold - no one wanted money. We have gotten miscommunications throughout and we are expected to deal with them. We had $****** paid off equity points taken as part of this.
Business Response
Date: 04/21/2025
April 21, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23191166

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mr. ***** *******. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ***** ******* and Ms. ******* ****** purchased a Bluegreen Vacation Club timeshare interest on September 28, 2009. Mr. ******* and Ms. ****** subsequently upgraded their ownership interest by purchasing additional Points on April ******, and August 22, 2010, and by completing an equity trade on May 24, *******. ******* also separately completed an equity trade on July 5, 2022. ********** and Ms. ****** also purchased an owner sampler package of additional Points on November 29, 2013, and Mr. ******* purchased another owner sampler package on March 6, 2016. Mr. ******* and Ms. ******* current timeshare interest confers ownership of ***** Annual Vacation Club Points; however, that total will change with their pending contract reinstatement.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ******* by telephone and email on April 15, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. ********** and our Specialist then exchanged emails that same date, in which ********** provided additional detail about his account situation. Our Specialist then reached out to the ******************* on Mr. ******** behalf to facilitate contact. Our records indicate that Mr. ******* reached our ******************* on April 16, 2025, to bring his past due balance current. In addition to assisting Mr. ******* directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ******** first concern is regarding the cancellation of upcoming reservations due to the past due balance on their account, and ********************** sincerely regrets any inconvenience or frustration this has caused. Our records do indicate that an exception was made in November 2024 to permit travel while on a payment plan for a past due maintenance fee balance. However, Bluegreen would advise that reservations are also canceled when a mortgage loan is more than 60 days past due. Bluegreen apologizes for any incorrectly communicated information regarding this policy.

Mr. ******** second concern is with the communication and response they received from Bluegreen as they attempted to resolve the issue with their past due loan balance. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on ownersissues until a satisfactory resolution is reached. Specifically, Mr. ******* references his interaction with one of our Specialists regarding his and Ms. ******* email received by Bluegreen on February 20, 2025. So that we could assist, one of our Club and Owner Resolution Specialists attempted to reach Mr. ******* and Ms. ****** by telephone and email on February 21, 2025, and March 7, 2025. Our records show that our Specialist received email replies from Mr. ******* on March 9 and *******. However, Mr. ******** case had already been closed due to the inability to reach him. Mr. ******* also mentions his and Ms. ******* email sent on March 29, 2025, in response to which another Specialist reached out by email on March 31, 2025. Mr. ******* replied by email on April 1, 2025, and our Specialist reached out to the ******************* on his behalf on April *******. Our Specialist and Mr. ******* exchanged additional emails on April 11 and 12, 2025, until Mr. ******** open case was transferred to the Specialist assisting him with his Better Business Bureau correspondence. Bluegreen regrets any frustration Mr. ******* and Ms. ****** experienced in trying to reach our representatives and resolve their issue. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that Mr. ******* has provided Bluegreen another opportunity to communicate through the Better Business Bureau and to achieve a mutually agreeable resolution for their ownership.

Mr. ******** final concern is regarding their contract signed July 5, 2022, being closed due to the charge-off of the associated mortgage loan, without notification to Mr. ******* and Ms. ***************************** would advise that our ******************* received a request on June 30, 2023, to cease calling Mr. ******* and Ms. ****** regarding past due amounts. Our Mortgage Specialists respected Mr. ******* and Ms. ******* wishes in this matter. However, our records indicate that ten letters were sent between May 20, 2024, and March 3, 2025, notifying Mr. ******* of the delinquency and pending termination of his mortgage loan. Most recently, a final notice of delinquency and intent to cancel was sent on January 14, 2025,and a notice of termination was sent on March 3, 2025. Our Specialist provided copies of these letters for Mr. ******* by email on April 15, 2025.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******* and Ms. ******* ownership closely. As referenced above,our records indicate that Mr. ******* spoke with our ******************* on April 16, 2025, bringing his past due mortgage loan balance current. Bluegreen is pleased to inform Mr. ******* that his purchase contract signed on July ******, will therefore be reinstated. Should Mr. ******* have any further questions or concerns during this process, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 04/22/2025

Complaint: 23191166

I am rejecting this response because:
I was told on the 15th of April that my account would be reinstated and that I would have to pay just under $2600 (or 5 months of mortgage) to proceed. I agreed to this and paid this money. The woman indicated the account would be reinstated and within ****************************************** my account. Almost a week later there is no evidence of reinstatement in my online account. No points have been returned. When I called owners services and asked to speak with mortgage, they directed me to resort funding who knew nothing of the account and were not even Bluegreen - but a third party outfit. So still we have the issues of incompetency it seems - me getting transferred all over the Club and even to outside parties. The whole reason this happened in the first place - miscommunication and staff that were apparently not trained. I then noticed a mortgage statement that showed up in my e-mail account. My monthly payment is $422, but it is asking for $1200 in May? This makes no sense because I paid my back payments when I gave Bluegreen $2600 - so I should be back to my normal $422. Furthermore, I need to know why my points have not been reinstated. I called in again to see if someone who knows what is going on and can help me but currently on hold again after being transferred. Too many irons in the fire and the right hand doesn't know what the left hand is doing.
It seems the only way to get a response from someone at Bluegreen that knows what is going on is to send to the Better Business Bureau which is a real shame considering as an owner we pay for the owners services staff that are supposedly there to help us get accomplished what we need to. Instead I continually spend hours on hold being redirected from section to section with no one really knowing what is going on. It is scary to think we pay money and no one knows where it is going.

Sincerely,

***** *******
Business Response
Date: 05/02/2025
May 2, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23191166

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mr. ***** *******, and his rebuttal correspondence received on April 24, 2025. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of Mr. ******** rebuttal, our Club and Owner Resolution Specialist reached out to Mr. ******* by telephone on April 29, 2025, leaving a voicemail message to advise that he is working with our Mortgage and ***************** teams regarding Mr. ******** 2022 purchase contract reinstatement. Our Specialist left additional updates by voicemail on May 1, 2025. Mr. ******* replied by email on that same date with follow-up questions. Our Specialist replied by email on May 2, 2025, providing detailed answers to Mr. ******** questions. In addition to communicating with Mr. ******* via email, Bluegreen wishes to respond to his rebuttal through the Better Business Bureau as well.

Mr. ******** rebuttal correspondence expands on the same concerns stated in his original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier reply correspondence dated April 21, 2025, on all subjects therein. Bluegreen would also like to respond to the additional concerns in Mr.******** rebuttal correspondence.

Mr. ******** first concern is regarding the reinstatement of his purchase contract signed July 5, 2022, and Bluegreen sincerely regrets any frustration caused by the delay. Our records indicate that this purchase contract was reinstated on April 30, 2025. On that same date, ****** Annual Points for Mr. ******* and Ms. ******* 2024 use year were added to the account along with ****** Future Points with a scheduled earn date of October 1, 2025. Of the 2024 Points, ****** were deducted because they had already been used to cover reservations before the account was archived.

Mr. ******** final concern is regarding the balance of his reinstated mortgage loan. Bluegreen would advise Mr. ******* to contact our ******************* directly for questions related to his payments,balance, and any notices he has received. Our Specialist provided direct contact information for the ******************* in his email dated May 2, 2025.

Bluegreen desires to be responsive to Mr.******** concerns and resolve this matter.Bluegreen is pleased that we were able to reinstate Mr. ******** 2022 purchase contract and provide clarification on his additional questions. Should Mr. ******* have any further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/04/2025

Complaint: 23191166

I am rejecting this response because:
There are still unaddressed issues. While I appreciate finally getting a phone message from BG which I unfortunately was not home for, there are issues that customer advocacy implies can be answered/addressed by contacting mortgage department and owner's services. I have contacted mortgage department at least three times. The first time I was told everything would happen in 72 hours or less - this was in mid-April. When it wasn't, I called back again and the person could not help me and was transferred to Resort Funding Corporation? They had no idea what I was transferred for as they didn't have any account for me. I wasted over an hour on this call. I tried a third time and got a gentleman named *********. He also couldn't figure what was going on. He said my mortgage statement must not be updated yet. But he promised over and over he would get to the bottom of it and get back with me. Well that was at least two weeks ago now. I have also called owners services now multiple times about the loan and maintenance fees. One person said everything was being held up by ***. But this person opened up the 4th case number on this issue. So 4 case numbers really says how much miscommunication there has been on this effort. With my having spent hours on the phone being transferred back and forth, asked to hold for 20 minutes or more on some occasions, one would think that customer advocacy would direct someone from mortgage and/or owners services that knows what is going on to contact me directly. Or that they would somehow arrange a three-way call to the department themselves. I have written e-mail after e-mail letting them know what has been going on. I have spent probably 12 hours in the last few weeks trying to get this resolved. I still have an incorrect mortgage statement and what appears to be an incorrect maintenance statement. After all of this, seems like I should be getting some credit - just brutal. Instead, I hear excuses such as three years ago I removed phone call alerts from finance - this is a totally different situation as I have been asking for help and resolution. I sometimes think no one has an outgoing line there at BG. What I need now is for the loan and maintenance fees to be reviewed and corrected to reflect my payments so I have an accurate statement and a full review of the account because it seems as though there are some missing payments. The online accounting is darn impossible to understand. I also want to receive a copy of my current deeded week so I can ensure it is the same. I have asked for this several times. I just have lost a lot of trust. Thank you.

Sincerely,

***** *******
Customer Answer
Date: 05/13/2025
We have still been trying to work with Bluegreen to get some answers on balances that were not correct, etc. In the meantime, we asked for another copy of our contract so we could be certain that things had been reinstated as promised to us via the phone and e-mail. Prior to making our payment to reinstate the account, we asked for confirmation that our inventory remained the same - same unit and week - as that is the only reason we had bought in the first place (size of unit, type of unit, accessible unit (no stairs), and the week). It was confirmed by the mortgage department that there would be no changes to the inventory. This was stated on a recorded line. We also have proof of this confirmation. We even confirmed a second time. A month later now after we specifically asked for a copy in writing - our intuition after all of the mistakes and miscommunications was to ask for this- we get an e-mail from ****** ***** stating that we don't have the same inventory - they switched it without telling us. In other words, they wanted to take our money and hope that we didn't realize until it was too late that we no longer had the week we thought we had. We may have tried to book it several months from now only to find out that we had been lied to? This doesn't seem legal. How can you bait and switch a legal contract like this? How can you lie on a recorded line when someone is getting ready to pay you? What we were given as a substitute does not even compare to what we had before - different size unit, only a partial week in several units, and not the same week. The elapsed time between when ** decided to terminate my contract despite my repeated attempts to keep them in the loop on my home sale which was holding up my payments, was only two weeks. And I was told that as soon as the home sold to call in to make payment to reinstate. When I did, Bluegreen took close to a month to respond, didn't want my money - seems like they were trying to give my unit to someone else. It is a prime unit and it is clear that BG and Hilton wanted it. There are hundreds if not thousands of owners that have not paid in years just hoping BG will take their inventory back so they are free of it. And ours was taken in less than a month. Then we were lied to and BG apparently tried to cover it up by not telling us until we pushed them hard enough for them to come clean. We have nothing in writing, ever, indicating this change and it has been over a month since I made my payment of $2600. They have this on their recording. We have proof as well. We have always tried to keep in communication with this company, and this is what they have done to us. Someone needs to look into this very seriously. Clear case of bait and switch and lying on a recorded line.
Customer Answer
Date: 05/13/2025
To add to the information that was just sent regarding our inventory being switched despite us being told on a recorded line that everything would remain exactly the same................we have been repeatedly told by BG - mainly Mr. ****** ***** and the ******************* that our contract was reinstated. But how is our contract reinstated when the contract holds the deeded inventory and we sign on this contract acknowledging what we own. No one has asked us to sign a new contract and until today we have been told everything is the same. It is not even close. We owned a deeded week in September in a 3 bedroom presidential. We are now being told a month after we made our reinstatement payment and after we were told that everything would remain the same, that we own one day in one unit, two days in another, and two days in another - they are not even the same week?! This is not usable and not comparable. If an owner decides they want to change deeds or combine deeds, they always have to go through sales and sign a contract. The process normally takes a month to 45 days because it is real estate and there is a closing. So how exactly do BGs records show this inventory in their records when there is nothing signed? And our contract would not even match what was on file. Was the delay because they were trying to close on some other inventory behind our back? The whole things just reeks of deceptive practices. BG always comes back to the fact we were behind on our payments but we had been in communication throughout the past year (mainly the last few months), we attempted payments that Bluegreen refused to accept. and supposedly notations were in place and nothing was going to happen if we paid as soon as house sold. Our being late on a few payments doesn't explain why payments were refused, why there was a month long delay by BG with 4 unanswered case numbers, why we were told we would keep our same inventory when we confirmed this prior to the reinstatement payment, and why without any contract being signed our inventory was changed and this is an integral part of the contracts.
Business Response
Date: 05/14/2025
May 14, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE:Consumer File No. 23191166

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mr. ***** *******, and his second rebuttal correspondence received on May 5, 2025. Thank you for reaching out to us on his behalf to apprise us of his ongoing inquiry.

Upon receipt of your correspondence advising of Mr. ******** rebuttal, our Club and Owner Resolution Specialist reached out to Mr. ******* by telephone and email on May 13, 2025,leaving a detailed voicemail message regarding his outstanding concerns and offering to schedule an appointment time to speak directly. Mr. ******* and Mrs. ****** both replied to our Specialist by email on that same date,providing additional information about their concerns. Our Specialist has reviewed Mr. ******* and Mrs. ******* concerns about their priority use period and reached out to our ****************** team on their behalf to seek additional clarification about their reinstated inventory. Our Specialist will contact Mr. ******* and Mrs. ****** as soon as he receives an update. Although we have been unable to speak with Mr. ******* directly at this time,Bluegreen wishes to respond to his rebuttal through the Better Business Bureau.

Bluegreen desires to be responsive to Mr. ******** concerns and resolve this matter. While Mr. ******** rebuttal correspondence does not identify any new issues to which Bluegreen has not already responded, a review of Mr.******** previous case has revealed that our Specialists detailed email sent on May 2, 2025, which answers Mr. ******** outstanding questions, was mistakenly sent to the Better Business Bureau rather than to Mr. ******* directly. This email was re-sent to Mr. ******* on May 6, 2025, and a voicemail was left for Mr. ******* advising this information. Bluegreen is pleased that we were able to provide that clarifying information. Once again, our Specialist will be following up with Mr. ******* and Mrs. ****** when he receives a response from ******************. Should Mr. ******* and Mrs. ****** have any further questions or concerns in the meantime, we invite them to contact our Specialist directly at the contact information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Customer Answer
Date: 05/14/2025

Complaint: 23191166

I am rejecting this response because clearly Bluegreen is still researching the ongoing issues which I have been experiencing - I can't accept it until I have received a satisfactory response to me, which I look forward to. We also find this is the only way to keep the communication flowing. I have called many times to Bluegreen and can't get through. In fact, I called to the mortgage department today and was on hold so long I had to finally hang up - this is why written communication is safer, more efficient, and more trustworthy - given all of the miscommunication we have had. I do disagree that no new issues were referred to Bluegreen - I literally just found out in an e-mail from a couple of days ago that despite being told by the ******************* prior to my paying to reinstate, that my inventory/priority use period (Bluegreen speak) would remain exactly the same and nothing would change - that this was in fact incorrect and a lie. I even asked a second time to confirm, and my recollection is the woman even got off the phone to ask a manager or other customer service representative. We only found this out because we asked for clarification when the account looked different online. Mr. ***** felt the purchase was all about the points attached to it, not the priority use time. But we had only upgraded so that we could get a specific unit, a specific week, and a specific location on the Big Cedar property as our priority use - meaning we had the right to use that same unit every year if we so choose. We also wanted to consolidate all of the deeds we had. So in assigning us new inventory, with no notice to us and despite what we were told by the mortgage department when taking our payment, we effectively lost the whole reason we purchased in the first place - for a property that worked for us, a unit that worked for us (no stairs and 3 bedrooms together), and a week that worked for us. And the new inventory assigned is one night in one unit one week, another night in a different week, etc. So the consolidation that we had is once again gone. This is all new since the initial complaint. We are also wondering how if we have a contract in front of us - stating our priority use period - and that contract is signed by us, would we not need a whole new contract with our signature since the inventory/pup is no longer correct on our contract? While we recognize that the contract was terminated and then had to be reinstated (due to prior miscommunications and misunderstandings in my temporary financial situation discussions with Bluegreen), we were told that everything would remain the same when reinstated more than once, and we made our reinstatement payment to bring things current based on this fact. We were not told any differently over the past month since my payment - until I point blank asked Mr. ***** why my account online suddenly looked different. I have to wonder when I would have found out? Maybe when trying to make my priority reservation in September? How would the inventory have disappeared so fast? And why was BG trying to hide this fact from me? All questions I still have. I have other commitments during the day so it can be hard to contact a company that has such long hold times, sometimes even a message that says call back later, during business hours. This is another reason why I prefer to message in the evening - I can do it on my time.

Sincerely,

***** *******
Customer Answer
Date: 05/15/2025
This is an addition to my response to BG yesterday as I had now attempted to speak with the mortgage department.
Today I called the mortgage department at BG again - yesterday I was not able to get through. Mr. ***** encouraged me to call them again to get the details on my account and to see if they could answer my questions.
1) I spoke with an ******. I told her I had made BG a payment in the amount of $2600 on or shortly before August 14th. ****** was not able to locate the payment and questioned me about it several times. She got off and spoke to someone, I was on hold for quite some time, and she finally came back on and seemed to have found out that I did in fact the payment (a month ago).
2) I asked her why I had been told my inventory/PUP time that was confirmed to be the same prior to payment to this department was not in fact the same. Crickets on this. No concern here.
3)I asked her why there was a payment of $422 that was now showing as due on April 15th when the account was literally just updated in May to reflect this. So why did it take until May to tell me I owed another $422 on the same date that I made the payment of $2600 which I was told brought me current? ****** also informed me I owed late fees on this April payment and that they would have told me I needed to pay my April payment when I paid the $2600. Not true - nobody told me I would then owe another $422 for the month on the same date I paid. And if it was due on the 15th, why wouldn't they have collected it. I was trying to explain to ****** that it didn't make sense for me to have to pay a late fee on something that didn't show up until last week on my account, but she was adamant I had to pay it and put me on hold again in the middle of us trying to discuss with her. Admittedly, I was now getting a bit perturbed. I asked to speak with her supervisor or whoever she kept getting off the phone to talk to. She argued about that some but told me she had put through a request for a supervisor to call. But, it would take ***** hours. So not very helpful when you are trying to get to the bottom of things. And if this person was talking to her about this case, why could they not just get on the line? Now very likely this supervisor will call when I am not at home or can't answer the phone and there will be no way to get back with them. That is the game I often play. Or they may never call back. You can't ever get a direct phone number for someone, you always have to go through someone else that initially says they can help, but never can and ultimately you are back to the "call back".
I believe the management at BG should educate themselves by reviewing some of the calls and chats that take place and make sure the staff are fully educated on procedures. It is incredibly frustrating with hold times, staff that can't help, staff that don't call back for 48 hours, if at all. This incompetency in addressing issues and miscommunication is what caused the termination in the first place as I had been communicating with staff in BG as to my situation and I was being told to just pay when the home sold in two weeks. Payments would not be accepted for my regular monthly amount. The other part is the different sections at BG don't seem to know what each other are doing. The mortgage department passes to owners services, and owner services passes to financial services, and then passes to the ***. In short, the right hand doesn't know what the left hand is doing. No wonder my account got terminated. Several sections knew about it, but obviously they didn't properly relay the message causing this mess. And obviously the mortgage department thought I was getting the same inventory back - even checked on it - but that also wasn't the case. Apparently the *** or ****************** switched it.
It could be a coincidence, but it sure seems like since ****** took over BG, things have really gone down the drain - especially with competency and customer service.
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am addressing ongoing issues with Bluegreen Vacations and require your assistance. For three months, I have requested my ownership documents without success. My requests were ignored, and when I finally spoke to someone who could provide the documents, they delayed getting them to me. I now believe canceling my ownership with Bluegreen is the best course of action.Bluegreens lack of responsiveness has left me feeling undervalued. This does not align with the service expected from a reputable company. I request your help to facilitate communication with Bluegreen, expedite the cancellation process, and resolve these issues. Additionally, I believe a refund of my recent maintenance fees of $4,264.00 is justified due to the inconvenience caused.Your support in achieving a fair resolution is needed. Thank you.
Business Response
Date: 04/21/2025
April 21, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23189790

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of Mrs. ****** *. (*****) ******* Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ***** ***** and Mrs. ****** ***** (name as shown on the contract) first purchased a Bluegreen Vacation Club timeshare interest on January 10, 2008. *** and Mrs. ***** then purchased additional Points on January 6, 2009. *** and Mrs. ***** then completed an equity trade on December 29, 2010. *** ******* ****** and Mrs. ****** ****** (name as shown on contract) then together purchased additional Points on October 16, 2017. Bluegreen regrets to hear of the passing of *** ***** and we send our deepest condolences to Mrs. ****** *** and Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mrs.Thomass concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to Mrs. ****** by telephone and email on April 14, 2025, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out by telephone again on April 17 and April 21, 2025, leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Mrs. ****** directly, Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ******* primary concern is with the communication and response she received from Bluegreen as she attempted to receive documents regarding their contract purchases. Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return ownerscalls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that Mrs. ****** feels she did not consistently receive our characteristic high-quality customer service and communication in attempting to receive documents regarding their timeshare purchase. Bluegreen received Mrs. ******* letter on March 11, 2025, regarding her request. In response to the letter, our Club and Owner Resolution team contacted Mrs. ****** by telephone and email on March 12 and March 14, 2025, leaving messages that we are trying to reach her and providing direct contact information. We then emailed Mrs. ****** copies of her Owner Beneficiary Agreement and Owner Confirmation Interview documents on April 15, 2025. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that Mrs. ****** has provided Bluegreen another opportunity to communicate through the Better Business Bureau.

Bluegreens Club and Owner Resolution team has reviewed ***and Mrs. Thomass ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ****** remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ******* Bluegreen wishes to advise that *** and *********** ********** purchased on December 29, 2010, and October 16, 2017, have been paid in full. Should she have any further questions or concerns, ********** are invited to reach out to our Specialist at the direct contract information provided.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I would never sell or transfer my timeshare to anyone else, especially after my experiences with Bluegreen. They use deceptive business practices and are dishonest in more ways than one. I want to terminate my ownership because traveling at my age has become difficult, and we can never find availability, even when we try to exchange. The ownership has changed over time, and we are not satisfied with it. We want out, but they are holding us hostage. They keep sending maintenance fee bills, but I refuse to pay them because we aren't using the timeshare. I won't give them another dime. They are robbing people and need to be stopped. I've read online reviews and know they are taking advantage of people. It doesn't make sense that no one has sued them already. The last Bluegreen representative I spoke with was ********, and even she was difficult to reach. When I finally spoke to her, she had the audacity to request I pay over $7,500 to exit. Absolutely not!
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23188957

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 11, 2025, regarding the consumer correspondence of *** ******* ********* Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ******* ******** and **** ******* ******** purchased a Bluegreen Vacation Club timeshare interest on March 26, 2004. *** and **** ******** subsequently increased their ownership interest by completing an equity trade on April 27, 2005, and by purchasing additional Points on December 18, 2019. *** and **** ********* timeshare interests confer ownership of ****** Annual Vacation Club Points and Premier Silver membership.

Upon receipt of your correspondence advising of *** ********* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach *** ******** by telephone on April 11, 2025, but was unable to leave a voicemail due to receiving an invalid number message. Our Specialist followed up by email on that same date to notify *** ******** that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist then spoke with *** ******** on April 17, 2025, listening to his concerns, reviewing the guidelines of his and **** ********* ownership, and discussing available options for their account. In addition to speaking with *** ******** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ********* first concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for *** and **** ******** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that *** and **** ********,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*** ********* second concern is regarding availability to book vacations with their ownership. Our records show that *** and **** ******** have scheduled 23 Points reservations in their name or for guest use between 2005 and 2024. *** and **** ******** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. *** and **** ******** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Silver owners, *** and **** ******** have access to our Premier wait list benefit, which allows them to request reservations two months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help *** and **** ******** to maximize Bluegreens availability by requesting vacations in advance. Furthermore, if *** and **** ******** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist *** and **** ******** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with *** and **** ******** for as long as needed to provide guidance, answer questions, and book reservations.

*** ********* third concern is regarding availability to schedule exchange reservations. Bluegreen would advise that the benefits and use of *** to exchange Bluegreen Vacation Club Points for vacations at other destinations are detailed in *** and **** ********* contract documents. The Owner Confirmation Interview in Section 5 states that *** is a separate company from Bluegreen with its own availability, and exchanges with *** have fees associated with each exchange transaction. The number of Points required varies based on the location and other factors determined by RCI.Bluegreen also offers the option to exchange through the Direct Exchange Program, which is one component of Traveler Plus. Direct Exchange through Traveler Plus offers *** and **** ******** resort exchanges for only $79.00 per reservation, because they are Premier Silver owners. These exchange fees are significantly lower than the exchange fees associated with an *** transaction and may provide a superior exchange option for *** and **** *********

*** ********* next concern is that Bluegreen will not release them from their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ********* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ******** signed to make their timeshare purchase. *** and **** ******** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and ************ had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. Our Specialist has discussed this rescission period with *** ******** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately,Bluegreen did not receive a request to cancel from *** and **** ******** during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

*********** additionally states they have stopped paying maintenance fees because they are not using the ownership. Bluegreen would advise that the maintenance fees and Club Dues provide critical financial support for areas such as maintenance and upkeep of the resorts as well as operational expenses such as the owner website and the call center. These administrative expenses do not change based on whether *** and **** ******** travel. *** and **** ******** agreed to pay maintenance fees and Club Dues for the allocation of Points they earn each year for the duration of their ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

************ next concern is with the communication and response he and ************ received from Bluegreen as they attempted to cancel their timeshare purchase. Bluegreen strives to provide receptive, reliable, and timely communication to our owners. Bluegreens policy is to return owners calls and emails promptly and follow through on owners issues until a satisfactory resolution is reached. Most recently, our records show that we received an email and attached letter from *** ******** on February 13, ******* that we could assist, one of our Club and Owner Resolution Specialists attempted to reach *** ******** by telephone and email on February 14 and *******, leaving messages to notify *** ******** that we were trying to reach him regarding his email. *** ******** replied by email on February 19, 2025,providing his available times to speak. Accordingly, our Specialist spoke with *** ******** on that same date, listening to his concerns and reviewing options for the ********* account.

*** ********* final concern is with the requirement to pay upcoming maintenance fees in order to proceed with the relief our Responsible Exit Specialist offered during their conversation on December 16,2024. Bluegreen would certainly love to have *** and **** ******** retain their ownership, pay the upcoming Maintenance Fees, and enjoy continued usage of their Club points. However, if they are interested in exiting the ownership,the parameters the Specialist offered are accurate and would provide a safe and expedient exit from the Vacation Club. Should *** and **** ******** have any questions about the process or its requirements, they have the contact information for our *********************************************** and Owner Resolution team has reviewed *** and **** ********* ownership closely. After doing so, Bluegreen finds that *** and **** ******** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Outside of the relief option discussed with *** ******** on December 16, 2024, Bluegreen will not provide the cancellation requested by *** and **** ********* Our records indicate that *** and **** ********* mortgage loan associated with their contract signed on April 27, 2005, is paid in full. *** and **** ********* contract signed on December 18, 2019, was paid in full at the time of purchase.Should *** ******** have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally request your assistance in resolving a matter with Bluegreen Resorts regarding the cancellation of our timeshare contract.Shortly after signing the agreement, we attempted to cancel within the legally permitted rescission period. Despite multiple efforts to contact Bluegreens office during that time, our request was never fulfilled. We were assured that someone would follow up with us to finalize the cancellation, but no one did. This failure to honor our timely request has caused considerable frustration and ********** retired individuals, our financial situation has shifted dramatically. The cost of living has increased significantly due to inflation, and we are now facing expenses far beyond what we had anticipated. The $3,000 annual maintenance fee associated with the timeshare has become a serious financial burden, and continuing with this obligation is simply not feasible.Additionally, we no longer have any plans to use the timeshare, nor do we have friends or family members who are in a position to take advantage of the resort. As such, we are left paying for something that holds no practical or financial benefit to us.We respectfully request that Bluegreen Resorts acknowledge our original attempt to cancel within the rescission window and now allow us to close this contract entirely. We are seeking a resolution that relieves us of further financial responsibility.Please consider this message as our official complaint and request for cancellation. We ask for your prompt assistance and clear guidance on the necessary steps to finalize this process.Thank you for your attention to this matter.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23188437

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *************************** you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************* and Mrs. ******** ****** first purchased a Bluegreen Vacation Club timeshare interest on September *******. *** and *************** then increased their Points interest by completing multiple equity trades on September 9, 2010, January 16, 2011,October 21, 2011, and August 20, 2012. *** and *************** then purchased an additional contract July 23, 2021, and later rescinded their contract within the rescission period. *** and ***************s timeshare interest confers ownership of ****** Annual Vacation Club Points and Premier Gold membership.

Upon receipt of your correspondence advising of *** ****** Jr.s concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our Club and Owner Resolution Specialist spoke with *** ****** Jr. by telephone on April 11, 2025, listening to his concerns,apologizing for his experience and advising of their option to resale their ownership as a potential resolution. Our Specialist further advised that there is no provision for cancellation. In addition to speaking with *** ****** Jr.directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

*** ****** Jr.s first concern is regarding their request to cancel their ownership. Bluegreens records indicate we received *** and ***************s rescission request for their July 2021 contract purchase was received within the 10-day statutory rescission period for Florida and was processed. Bluegreen appreciates *** ****** Jr. allowing us to provide a timely and satisfactory resolution to his concerns. Regarding their previous contract purchases, The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and ************** signed to make their timeshare purchase. *** and ************** had a physical copy of the Owner Beneficiary Agreement documents in their possession when they left the sales presentations and purchase meetings. If *** and ************** had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission periods and followed the instructions to cancel, if desired. This is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from ***and ************** during the rescission period of their previous purchases.

***************s second concern is regarding affording the timeshare ownership. Bluegreen would advise *** ****** Jr. that the purchase terms for their two timeshare purchases were disclosed at the time of purchase. The second page of *** and ***************s Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, *** and *************** could have departed the sales presentation without signing any documentation or completing a purchase.Moreover, *** and *************** initialed beside Section 11 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

***************s third concern is that they will no longer use their ownership and that their family members have no interest in the ownership. We certainly appreciate *** and ***************s ownership over the years. Bluegreen takes great pride in working with our owners, listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties or disagree with certain changes that must be implemented as we adapt to industry changes and consumer preferences.Bluegreen continues to evolve because the way people vacation has changed and Bluegreen always aims to deliver the latest innovations and offerings for our owners. Bluegreen is grateful for the time we were able to provide great vacations and great memories for *** and ***************, their families, and friends. Bluegreen never wants to see an owner decide to separate from the Vacation Club. However, we do understand that as our business changes, our owners lives also change. Bluegreen remains devoted to assisting *** and *************** with enjoying their ownership or alternative resolutions.

Bluegreens Club and Owner Resolution team has reviewed *** and ***************s ownership closely. After doing so, Bluegreen finds that *** and *************** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release of any financial obligations requested for *** and *************** Bluegreen wishes to advise that *** and ***************s timeshare contract purchased on August 20, 2012, has been paid in full.Should *** ****** Jr. have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB,My name is ****** *******, and I am a timeshare owner with Bluegreen Vacations. I have been looking for a way out of my ownership, but Bluegreen has not been too willing to assist me with this request. The timeshare they sold us is not what we were told it would be, and we also cant seem to get even the slightest bit of customer service. This timeshare was sold to us based on false information and empty promises, and we will continue reaching out to whoever necessary until this matter gets resolved. Thank you!****** and ****** *******
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187343

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *** ****** ******* and **** ****** ******** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ******* and **** ****** ********* (name as shown on the contract) purchased a Bluegreen Vacation Club timeshare interest on February 24, 2019. *** and **** ******* then increased their Points interest by purchasing additional Points on May ******. *** and **** ******** timeshare interest confers ownership of ***** Biennial Vacation Club Points, ****** Annual Vacation Club Points and Premier Bronze membership.

Upon receipt of your correspondence advising of ***and **** ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, our Club and Owner Resolution Specialist reached out to *** and **** ******* by telephone and email on April 11, 2025, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information. Our Specialist received an email response from *********** advising when she would be available to speak. As requested, our Specialist spoke with **** ******* by telephone on April 18, 2025, listening to her concerns, reviewing their contract documents and offering potential resolution through a title transfer or resale. Our Specialist also emailed information regarding a title transfer to **** ******* for her review. In addition to speaking with **** ******* directly, Bluegreen wishes to respond to *** and **** ******** concerns through the Better Business Bureau as well.

*** and **** ******** first concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for *** and **** ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where *** and **** ******* signed to make their timeshare purchase. ***and **** ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting. *** and **** ******* had an opportunity to read through this document right away after purchasing or later at their leisure. If *** and **** ******* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. This is the only time the contract provides Bluegreen to cancel a purchase.Unfortunately, Bluegreen did not receive a request to cancel from *** and **** ******* during the rescission period.

*** and **** ******** second concern is regarding the service that they have received from our customer service. ********************** regrets that *** and **** ******* feel they did not consistently receive our characteristic high-quality customer service and communication in attempting to address their concerns. We would advise *** and **** ******* that our customer service contact center is available and eager to assist with the use of their ownership. Our contact center is open six days a week to help *** and **** ******* get the most from their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the phone with *** and **** ******* for as long as needed to answer their questions and reserve vacations. Additionally, Bluegreen offers *** and **** ******* an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call is scheduled at their convenience for a highly trained Bluegreen agent to call *** and **** ******* and describe the countless benefits of their ownership. This educational call is an opportunity for *** and **** ******* to receive personal assistance and individualized care from a Bluegreen agent who can offer professional insights,experienced suggestions, and helpful service.

*** and **** ******** next concern is regarding the representations they state were made at the sales presentation.Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespeople are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides space for *** and **** ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and **** ******* by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and **** *******,as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and **** ******** ownership closely. After doing so, Bluegreen finds that *** and **** ******* remain responsible under the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by *** and **** ******** Should *** and **** ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

Customer Answer
Date: 06/10/2025
Thanks for your response. Weve reviewed it carefully, but we feel it misses the **** on several important
issues we raised about our ownership, the service weve received, and what we were told during the sales
presentation.
We understand that the rescission period is outlined in the Owner Beneficiary Agreement and mentioned
during the transaction, but we ask that you also consider how the sale actually took place. The sales
presentation was intense, emotional, and clearly designed to persuade. It left us feeling pressured and
without enough time to fully understand what we were getting into or what the long-term consequences
would be.
Pointing back to the rescission period after the fact doesnt really address the bigger issue: we feel the
product wasnt accurately or fully represented. Citing legal policies may be technically correct, but it
overlooks the ethical responsibility to ensure that buyers are well-informed and not pressured into a
decision. Relying on contract language feels unfair and dismissive when we believe we were misled
during the process.
Saying we feel like we didnt get your usual high level of customer service also minimizes our
experience. This isnt just about a bad feeling, weve been genuinely frustrated by what we see as a lack
of support and responsiveness. Rather than o?ering real solutions, your reply seems to suggest we just
need to figure out how to use the ownership better, which doesnt help with the core issue.
Yes, we appreciate the o?er of a follow-up call and extended support hours, but those don't really address
the emotional and financial stress weve been dealing with since the purchase. The real problem is that
what we were promised doesnt match what we received.
You mention the contract and the Owner Confirmation Interview, but that doesnt address what was said
during the sales pitch. It's not unusual for salespeople to make verbal promises that aren't in the contract.
Saying theyre "not authorized" to do that doesnt change the fact that it happensand in our case, it feels
like thats exactly what happened. We wrote None under the section about promises made, but that
doesnt mean there werent any. In a high-pressure setting, it's easy to miss or misunderstand parts of the
process, especially when everything feels rushed or overwhelming.
In the end, your response basically says were still on the hook, and that youre denying our request for
cancellation. We believe this decision misses a chance to rebuild trust and goodwill. Just because the
contract may legally protect your company, this doesnt mean this is the right way to treat your customers.
Putting policy over people creates the impression that youre not really interested in hearing us out.
Were asking Bluegreen to take another look at our situation, not just through a legal lens, but with a focus
on doing right by your customers. Please consider our request more holistically. A fair solution, whether
its a cancellation or a di?erent kind of resolution, would go a long way in showing that you value your
customers and stand behind your product and sales process.
Thanks for your time. We hope youll reconsider and work with us on a better outcome

Business Response
Date: 06/20/2025
June 20, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187343

Dear Ms. ********************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of *** ****** ******* and **** ****** ******* and *** and **** ******** rebuttal correspondence received on June 12, 2025. Thank you for reaching out to us on their behalf to apprise us of their continuing inquiry.

Upon receipt of your correspondence advising of ***and **** ******** rebuttal, our Club and Owner Resolution Specialist reached out to *** and **** ******* by telephone and email on June 13 and June 16, 2025,resulting in leaving messages that we wish to speak with them regarding their rebuttal correspondence and providing direct contact information. Although we have yet to speak with **** ******* directly, Bluegreen wishes to respond to *** and **** ******** concerns through the Better Business Bureau.

*** and **** ******** rebuttal correspondence expands on the same concerns stated in their original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to the Better Business Bureau dated April 18, 2025, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in *** and **** ******** rebuttal correspondence.

*** and **** ******** rebuttal mentions concern regarding the pressure they state they felt to purchase at the sales presentation. Bluegreen would advise that *** and **** ******* were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, *** and **** ******* could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*** and **** ******* also state that the review of the Owner Confirmation Interview was rushed, and did not give them time to review the full contract. Bluegreen understands that our presentations can be lengthy, which is exactly why Bluegreen attempts to abbreviate the sales process by summarizing the most pertinent details of the ownership during the review of the Owner Confirmation Interview. If *** and **** ******* wanted additional time to review the full purchase documentation before signing, they were free to request more time with the documents from a Bluegreen representative before executing the purchase paperwork. In addition, if they needed any further explanation,they were free to ask questions and request additional information before executing the contract. As *** and **** ******* may have experienced with other contractual purchases like houses or automobiles, these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is *** and **** ******** responsibility to review their contract documents for understanding and request clarification as needed. Moreover,Bluegreen would advise that the Owner Beneficiary Agreement, Terms and Conditions, and Owner Confirmation Interview are the facts and details of ***and **** ******** Bluegreen timeshare ownership along with the ownership materials provided. As with many purchases, there are terms and conditions a purchaser is required to read and understand to get the most benefit. Bluegreen would advise that *** and **** ******* had ample time within the years of their ownership to go over the documents provided and to request assistance with the facts and benefits pertinent to their Bluegreen ownership.

Bluegreen desires to be responsive to *** and **** ******** issues of concern and resolve this matter. However, Bluegreen reiterates the positions described in our earlier correspondence. Bluegreen remains firm that we will not cancel *** and **** ******** ownership. Should ***and **** ******* have any further questions or concerns, they have the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We need help canceling our timeshare with Bluegreen. Our attempts so far have not been successful. We are reaching out to you as a last resort.Fee increases were not disclosed at purchase and had we known about the immediateness of these increases we likely would not have purchased with them. We were also falsely told the timeshare could be easily sold at any time. So many lies, such as earning referral points through pulling random strangers' numbers from the phone book, were another issue. Meetings focused on sales rather than helping owners use their points effectively. Bluegreen just seems money-hungry. They dont care about their owners, just lining their own pockets.We want to end our association with Bluegreen. Please advise on how we can cancel our timeshare and the possibility of a refund for costs incurred under false pretenses.Thank you for any and all help you can provide.
Business Response
Date: 04/17/2025
April 17, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23187291

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of Mrs. **** ******. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** **** ****** and Mrs. **** ****** purchased a Bluegreen Vacation Club timeshare interest on February 26, 2011. *** and Mrs. ****** subsequently increased their ownership interest by purchasing additional Points on February 5, 2018. *** and Mrs. ******* timeshare interests confer ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mrs. ******* concerns and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, Bluegreens Club and Owner Resolution Specialist spoke with Mrs. ****** on April 11, 2025, listening to her concerns and advising there are no provisions for cancellation. In addition to speaking with ********** directly, Bluegreen wishes to respond to ********** through the Better Business Bureau as well.

Mrs. ******* first concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **********. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. *** and Mrs. ****** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees,including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

*********** second concern relates to resale of their ownership. Mrs. ****** states that they were told they could easily resell their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Furthermore,Mrs. ****** states a related concern pertaining to information provided to them for referrals. ********** states they were told to use a phone book to add names of referrals to earn Bluegreen Rewards. Bluegreen Rewards is our program that rewards existing owners for purchasing with their Bluegreen Mastercard and for referring individuals who become lifetime owners with Bluegreen. For referrals,an owner registers a list of friends or family members as referrals online. If a referral attends a sales presentation, becomes a Bluegreen Vacations deeded owner, and remains an owner through the rescission period, then the referring owner earns Bluegreen Rewards that are deposited to the owners online ******************************* records confirm *** and Mrs. ****** have not submitted any referrals.

*********** next concern is about their experience at an owner orientation meeting. Mrs. ****** states the owner orientation meeting focused on trying to sell them more Points rather than on helping them use the ownership. Bluegreen would advise that our owner orientation meetings are designed to answer questions, provide information, and present offers for enhancing Vacation Club ownership. Owner orientation meetings impart a great deal of information about how to use the ownership,including information about how Vacation Club usage may be enhanced by purchasing additional Vacation Club Points. Still, Bluegreen is firmly of the opinion that all Vacation Club Points are valuable for reserving enjoyable and memorable vacations. *** and Mrs. ****** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership. Moreover, Bluegreen would remind *** and Mrs. ****** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their ownership in the future if they do not wish to participate.

Mrs. ******* final concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for ***and ********** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in **********. and ********** completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ***and **********, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ******* ownership closely. After reviewing their ownership, Bluegreen finds that *** and Mrs. ****** remain bound to the terms of the purchase agreements they executed for their timeshare purchases.Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ***************************** wishes to advise *** and Mrs. ******* contracts for their February 26, 2011 and February 5, 2018 timeshare purchases have been paid in full. Should Mrs. ****** have any further questions or concerns, she has the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am requesting the immediate cancellation of my timeshare contract with Bluegreen Vacations due to repeated misrepresentations and a deeply disappointing experience. The sales presentation was misleading from the start, and the promises of affordable, flexible travel and exclusive benefits have proven entirely false. Rising maintenance fees, unusable points, and poor customer supportespecially during significant life events like the pandemic and the birth of my childhave only added to my frustration. Bluegreen has failed to honor the expectations they set, and I can no longer justify the financial and emotional burden of this contract. I urge you to release me from it immediately.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23186872

******************************* message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of ************************** you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *** ****** ******** and Ms. ****** ******* (name as shown on the contract) purchased a timeshare interest with the Bluegreen Vacation Club on October 5, 2019. ********************** timeshare interest confers ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mrs. ********* concerns, our Club and Owner Resolution Specialist reached out to ************ by telephone and email on April 11, 2025, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on April 17 and April 18, 2025, leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with Mrs. ******** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs. ********* first concern is regarding the representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespeople are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides space for ******************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. *** and ************ by writing None, indicated no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that *** and Mrs. ********* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mrs. ********* second concern is regarding the maintenance fees for their ownership. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and Club Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation *********** Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and Club Dues are owner obligations calculated based on the number of Vacation Club Points owned. ******************** initialed next to Section 8, indicating their understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mrs. ********* third concern is about their unusable Points. *** and Mrs. ******** earn their Points every other year. They can use all their Points in the first year. Alternatively, they can use 50% of their Points in the second year for bookings in any travel season. At the end of the first year of use, any Points over 50% remaining may be saved and rolled over for another year of use through paying an administrative fee online or by telephone with the contact center.Once *** and Mrs. ********* Points are rolled over, they may be used for an additional year to travel in the Red, White, or Blue travel seasons. This information is provided in the Owner Confirmation Interview at Section 2. Also,Section 2 provides the administrative fees associated with saving Points. ******************** initialed beside Section 2, indicating their understanding of Saved Points and the associated costs.

Finally, Mrs. ******** is concerned with Bluegreens customer service and states she has received poor customer support. ********************** strives to provide receptive, reliable, and speedy communication and service for our owners.Bluegreen regrets that Mrs. ******** feels she did not receive our characteristic high-quality customer service and communication when speaking with our customer service agents. ********************** agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners. In addition to this service through the Bluegreen contact center, Bluegreen also offers the opportunity to schedule Understanding New Ownership calls.Understanding New Ownership appointments are planned at a convenient time for a highly trained Bluegreen customer service agent to call an owner and describe the countless benefits of Bluegreen ownership in detail. The educational call is an opportunity for an owner to receive personalized assistance and individualized care from a Bluegreen agent who does not sell Points but instead offers professional insights, experienced suggestions, and friendly service.

Bluegreens Club and Owner Resolution team has reviewed *** and Mrs. ********* ownership closely. After reviewing their ownership, Bluegreen finds that ******************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for *** and Mrs. ********* As of this writing, Bluegreen wishes to advise that *** and Mrs. ********* account currently has a past due balance for the maintenance fees and vacation Club dues. If maintenance fees are not paid in a timely manner, Bluegreen restricts owners reservation privileges until a payment arrangement is established or may initiate a termination process per Bluegreens Assessment Billing and Collection Policy. Should *** and Mrs. ******** have any further questions or concerns, they have the contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/10/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern, I am urgently requesting the immediate cancellation of my Bluegreen timeshare contract. Since purchasing in 2017, my experience has been filled with confusion, misleading information, and broken promises. I was placed in non-Bluegreen properties, misled during presentations, and promised benefits that never materialized. Booking has been a constant struggle, and the additional financial burden of mortgage and maintenance fees has become completely unmanageable. I was sold a dream, but all Ive received is stress and debt. I can no longer afford this timeshare or use it, and I respectfully ask that my contract be cancelled so I can move forward with my life.
Business Response
Date: 04/18/2025
April 18, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23186721

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 10, 2025, regarding the consumer correspondence of Mr. ****** ******** Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ****** ******* purchased a Bluegreen Vacation Club timeshare interest on October ******** Mr. ******** timeshare interest confers ownership of ***** Annual Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ******** concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ******* by telephone and email on April 11, 2025, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence.Our Specialist again reached out to Mr. ******* by telephone and email on April 14, 2025, and by telephone on April 15, 2025, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with Mr. ******* directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******** first concern is regarding his request to cancel his ownership and receive a refund.Bluegreen would advise that the statutory rescission period for the ********* purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ******* signed to make his timeshare purchase. Mr. ******* had a physical copy of the Owner Beneficiary Agreement document in his possession when he left the sales presentation and purchase meeting; therefore, he had an opportunity to read through this document right away after purchasing or later at his leisure. If Mr. ******* had doubts about the Bluegreen product or its suitability for his personal vacation needs, he could have promptly reviewed his contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. ******* and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or receive a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ******* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests,Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. ******** second concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr. ******* to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. Mr. ******* completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ******** as a purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Third, Mr. ******* expresses disappointment about staying at a hotel rather than a resort during his two vacation packages with Bluegreen in 2017. Our records indicate that Mr. ******** original package purchase was for a hotel stay rather than a resort stay. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** Club owners and prospective purchasers. Our resort staff and contact center agents are pleased to assist with any challenges our owners and guests experience with reservations or accommodations. It is standard practice for our team members to assist owners during their stays, such as by offering to move guests to another resort villa accommodation if one was available for the dates of their stay instead of the hotel accommodations. We encourage Mr. ******* to call our customer service contact center about his ********************** experiences, as our customer service agents can review Mr. ******** situation and assist with his concerns appropriately.

Mr. ******** next concern is regarding availability to book vacations with his ownership. Mr. ******* was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation Club accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. ******* initialed beside Section 1, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. ******* wants additional information about reserving vacations, we invite him to call our customer service contact center. Our contact center is open six days a week to assist Mr. ******* in getting the most out of his Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. ******* for as long as needed to provide guidance,answer questions, and book reservations.

Mr.******** final concern is regarding affording his timeshare ownership. Bluegreen would advise Mr. ******* that the financing terms for his timeshare contract were disclosed at the time of purchase. The second page of Mr. ******** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation Club Dues, as well as loan financing terms. If he was uncomfortable with the financing terms, Mr. ******* could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. ******* initialed beside Section 12 of the Owner Confirmation Interview, indicating that he could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for his family.

Bluegreens Club and Owner Resolution team has reviewed Mr. ******** ownership closely. After doing so, Bluegreen finds that Mr. ******* remains responsible under the terms of the purchase agreement and promissory note he executed for his timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. ******** Should Mr. ******* have any further questions or concerns, he has the direct contact information of our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation
Initial Complaint
Date:04/09/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are formally requesting the cancellation of our timeshare contracts with Bluegreen Resorts. From the beginning, we were misled by high-pressure sales tactics, false promises of benefits, and a lack of transparency. Despite being told the ********* would offer affordable options and rental income, none of these promises have come true. We have never been able to use the timeshare, and it has become a financial burden, especially as my husband **** is battling a serious medical condition that has left him unable to work. With mounting medical expenses, a new baby, and no additional income, the timeshare has only added to our stress. We urgently need this cancellation to move forward and ease the financial pressure on our family.
Business Response
Date: 04/17/2025
April 17, 2025

***** ********
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 23182463

********************************** message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on April 9, 2025, regarding the consumer correspondence of Mr.**** ****** and **** ******** ******. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. **** ****** and **** ******** ****** purchased a Bluegreen Vacation Club timeshare interest on January 16, 2023. Mr. ****** and **** ****** subsequently increased their ownership interest by purchasing additional Points on March 4, 2023. Mr. ****** and **** ******* timeshare interests conferred ownership of ****** Biennial Vacation Club Points.

Upon receipt of your correspondence advising of Mr. ****** and **** ******* concerns, and in accordance with Bluegreens desire to provide each owner with education, resolution, and ongoing service, one of our Club and Owner Resolution Specialists attempted to reach Mr. ****** and **** ****** by telephone and email on April 10, 2025, leaving messages to notify them that we would like to speak with them further to address their Better Business Bureau correspondence. Our Specialist again reached out to Mr. ****** and **** ****** by telephone and email on April 11, 2025, and by telephone on April 14, 2025, again leaving messages that we are trying to reach them and providing direct contact information. Although we have been unable to speak with Mr. ****** and **** ****** directly, Bluegreen wishes to respond to their concerns through the Better Business Bureau.

Mr. ****** and **** ******* first concern is regarding their request to cancel their ownership and receive a refund.Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation Club purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and **** ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. ****** and ********** signed to make their timeshare purchase. Mr. ****** and **** ****** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ****** and **** ****** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with Mr. ****** and **** ****** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase upon request or provide a refund. Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and **** ****** during the rescission period.

Mr. ****** and **** ******* second concern is regarding pressure they state they felt to purchase during the sales presentation. Bluegreen would advise that Mr. ****** and **** ****** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. ****** and ********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. ****** and **** ******* third concern is regarding representations they state were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provided a space for Mr. ****** and **** ****** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ****** and **** ****** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ****** and **** ******* as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ****** and **** ****** also feel that Bluegreen did not offer affordable travel options. While Bluegreen offers discounted rates to travel around the globe through our resorts, Traveler Plus, and RCI, it is possible that our rates may not be the least expensive way to visit a specific location. However,Bluegreen believes our rates remain very affordable for the caliber of accommodations and amenities we provide.

Mr.****** and **** ******* next concern is about their expectation of rental income from their timeshare. Bluegreen wishes to advise that commercial rental transactions are strictly forbidden. Mr. ****** and ********** initialed Owner Confirmation Interview at Section 10b, which states the purchase was not made with the intent of rental or for the purpose for making a profit or offsetting fees. Furthermore, Section 10d states the purchase was not made as a financial investment. Mr. ****** and **** ****** initialed beside Section 10b and 10d, signifying they agreed the purchase was not for investment purposes. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments state the purchase is not for any possible rent returns.

Mr. ****** and **** ******* final concern is that they are unable to use their ownership due to a change in Mr. ******* health, which has affected his ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr. ******* health issues that have come about since his and **** ******* timeshare purchase with Bluegreen. We understand that Mr. ****** may be unable to travel in his current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates Mr. ****** and **** ****** for sharing the health challenges affecting Mr. ****** and sends wishes for his good health and recovery.

Bluegreens Club and Owner Resolution team has reviewed Mr. ****** and **** ******* ownership closely. After doing so, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. ****** and **********. However,Bluegreen would advise that Mr. ****** and **** ******* mortgage loans for their timeshare purchases completed on January 16, 2023, and March 4, 2023,were charged off due to nonpayment on September 17, 2024, and September ******** respectively. Mr. ****** and **** ****** are therefore no longer Bluegreen owners. Our Specialist would be happy to provide further information for Mr. ****** and **** ****** if they wish to speak by telephone. Our Specialist also provided copies of Mr. ****** and **** ******* termination letters by email on April 10 and 11, 2025. Should Mr. ****** and ********** have further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

****** *******
Manager, Club and Owner Resolution
Bluegreen Vacations Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.