Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

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Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
830 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/05/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** / ********************* Contract #: ****** Owner #: ****** Dear Sir/*****,We are longtime Bluegreen members, which we bought into for our retirement travels and to take our grandchildren to places they wouldn't have a chance to see otherwise. Our experience has left us with a sour taste, leaving us the choice to terminate our contract.Everytime we tried to book a trip, we had to settle for what was left. Your reps had told us that we needed to be Gold members, rather than Silver members to have an earlier chance to book.We made the switch to Gold membership, and NOTHING changed. This program has been a lie from the beginning, promising an unattainable goal from day one.We had no idea that our estate would be charged with these dues on said points after our deaths. We would have not done this to our children! They have no budget for any of this. We were also told that if we ever wanted out of the contract, Bluegreen would purchase it back from us. This has also been a blatant lie.We fell we have been taken advantage of in all aspects of this program. During out last update meeting in *******, at ************* *******************************, a representative told ** for another $21,000 we wouldnt have to pay dues anymore. We told her we were tired of these lies and high pressure sales meetings and she ended the meeting in a very unprofessional way.We are sick and tired of the games and with close to ******* points, we would like to cut ties with this establishment. We hereby ask that our contract be terminated, and to be refunded all funds associated with our account.
Business Response
Date: 03/12/2024
March 12, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21387904

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 5, 2024, regarding the consumer correspondence of **************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and ************************** purchased a Bluegreen Vacation Club timeshare interest on September 16, 2013. Mr.and ***************** subsequently increased their ownership interest by purchasing additional Points on September 27, 2014; February 7, 2015; and September 23,2015. Mr. and Mrs. ******* timeshare interest confers ownership of thirty-six thousand Annual Vacation **** Points and Premier Gold membership.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach **************** by telephone and email on March 6, 2024, leaving messages to notify him that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out to **************** by telephone and email again on March 7, 2024, and by telephone on March 8,2024, again leaving messages that we are trying to reach him and providing direct contact information. Although we have been unable to speak with **************** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

Mr. ******* first concern is regarding availability to book vacations with their ownership. Mr. and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ***************** initialed beside Section 1,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, as Premier Gold owners, Mr.and ***************** have access to our Premier wait list benefit, which allows them to request reservations three months before the reservation booking window opens to the general ownership. While Premier wait list requests are not guaranteed until confirmed, this benefit would help Mr. and ***************** to maximize Bluegreens availability by requesting vacations in advance. Finally, if Mr. and ***************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ***************** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ******* second concern is regarding benefit changes due to the upgrade he and ***************** completed on September 23, 2015. **************** advises there were no changes to the benefits they receive by increasing their ownership.Bluegreen believes that all Vacation **** Points are valuable; however, by upgrading to a Gold ownership, Mr. and ***************** receive additional benefits to what was included with their Silver ownership. As Premier Gold owners, Mr. and ***************** are now able to utilize the Premier wait list benefit one month earlier than previously, receive increased Bluegreen Rewards for referral purchases, book presidential units at more highly discounted Bonus Time rates, request complimentary presidential villa upgrades, and request Premier Extended Stays. Additionally, as Premier Gold owners, Mr. and ***************** receive one free week per calendar year for travel in Blue or White seasons.

Mr. ******* third concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provided a space for Mr.and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement in Section 24 provides that Mr. and *****************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******* next concern is that their children will become financially responsible for their timeshare interests should something happen to them. Bluegreen would remind Mr. and ***************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. and Mrs. ******* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

**************** additionally states they understood that Bluegreen would buy back their ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

**************** next states that at a recent owner update meeting, they were advised that if they completed an additional purchase, they would no longer owe maintenance fees. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned.

**************** also has a concern regarding pressure he states they felt to purchase during the sales presentations. Bluegreen would advise that Mr. and ***************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and ***************** could have left our welcome center without purchasing if they felt the Bluegreen product or completing a given upgrade did not suit their vacation needs.

**************** is also concerned with Bluegreens customer service and states that one of our sales associates was rude and unhelpful. Bluegreen strives to provide receptive, reliable, and timely communication and service for our owners. Bluegreen regrets that Mr. and ***************** did not receive our characteristic high-quality customer service and communication during their recent owner update. Bluegreen sales agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners.

Mr. ******* final concern is regarding their request to cancel their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. ******* review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and ***************** signed to make their timeshare purchase. Mr. and ***************** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and ***************** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist would be happy to discuss this rescission period with **************** and explain that this is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately,Bluegreen did not receive a request to cancel from Mr. and **************** during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely. After doing so, Bluegreen finds that Mr. and ***************** remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. and *****************. Should **************** have any further questions or concerns, he has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/04/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a Bluegreen timeshare 10 years ago under false pretense. A year ago we were informed that due to the verbage of the deed, when me and my spouse die, my children not only inherit the deed but they cannot release it. And then their children and their childrens children until the end of time will be stuck with it. How is this legal? How can you sell something and make someone not even born yet responsible for it?
Business Response
Date: 03/15/2024
March 15, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21385322

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 5, 2024, regarding the consumer correspondence of **********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** purchased a Sampler Membership with a one-time allotment of ***** Points with a 12-month use period on July 26, 2013. ***************** and ********************************** upgraded to a deeded timeshare interest with the Bluegreen Vacation Club on September 23, 2013. Mr. and Mrs. ******** timeshare interest confers ownership of ***** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mrs. ******** concerns, our ************* ********************** Specialist reached out to ******************* by telephone and email on March 5, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence,requesting her availability to speak by telephone, and providing direct contact information. ******************* replied by email later the same day advising of her availability. Our Specialist responded by email to ******************* on March 6,2024, advising of her scheduled appointment. Our Specialist spoke with ****************** by telephone on March 7, 2024, listening to her concerns, clarifying the title transfer process, and offering payment options for their maintenance fees. ******************* declined payment options. Our Specialist advised there is not an option for cancellation, advised resale is allowed, and provided the consequences of nonpayment of their maintenance fees. In addition to speaking with ******************* directly, Bluegreen wishes to respond to ********************* concerns through the Better Business Bureau as well.

********************* first concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 12 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 12 provides a space for Mr.and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ****************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

********************* second concern is regarding leaving their ownership to their children and not wanting to leave them with a financial burden. Mr. and ******************* purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owners, whether Mr. and ******************* or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind Mr. and ******************* that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr.and ********************* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so. Furthermore, Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.These payment options would be available to Mr. and ********************* children if they eventually become owners.

Mrs. ******** final concern is regarding wanting to cancel their ownership. Bluegreen would remind Mr. and ******************* that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement indicates that Mr. and Mrs. ******** ownership is intended to be perpetual creating a lifetime of vacations.Bluegreen would also advise Mr. and ******************* that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 13 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. and ********************* ownership closely, since receiving ******************** Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ******************* remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr.and *******************. Bluegreen would advise that Mr. and ******************** contract purchased on September 23, 2013 is paid in full. Should ****************** have any further questions or concerns, we invite her to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It is with utmost frustration that I am compelled to write this letter as a person deserving of respect and empathy which has been grossly overlooked by Bluegreen Vacations. My spouse and I, at ages 75 and 79, find ourselves entrapped in a situation that no honest corporation would wish upon their loyal patrons. We have repeated our request, clearly and respectfully, for the termination of our timeshare ownership. Sadly, the response from Bluegreen has been nothing but callous and dismissive. No consideration has been given to our age, health, concerns or financial difficulties. We have been met with an endless loop of bureaucratic hurdles, empty promises and falsehoods.I had a conversation with a representative from Bluegreen at 8:42AM on Thursday, January 11th. On his call, I spoke with a lady who told me exiting my timeshare would not be an issue considering our mortgage is paid off. She gave ne the number to call into their exit team *************). The lady told me to call this number to get options on exiting. I called the exit team number on January 19th, at 2:50PM. I spoke with a different lady who told me that we were not allowed out of our timeshare because we are past due on maintenance fees. I said that the lady that gave me the number for them said that was not a problem and she said that she had no idea what the first lady was talking about. Their calls are recorded, so I would like to gat a transcript of both calls, along with a confirmation of cancellation.We demand what we are rightfully entitled to - the complete cancellation of our timeshare ownership. We seek no monetary gain, we simply wish our freedom from this unwelcome bond. We respectfully urge Bluegreen to do the right thing: acknowledge our situation, honor our wishes, and facilitate the cancellation process without further delay or bureaucratic entanglement. We expect a prompt response attesting to the integrity that your company so ardently professes to uphold.
Business Response
Date: 03/15/2024
March 15, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21385177

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 5, 2024, regarding the consumer correspondence of ****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Upon receipt of your correspondence advising of *************** concerns, Bluegreens ************* ********************** Specialist reached out to him by telephone and email on March 5 and March 6, 2024, resulting in leaving messages advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again to **************** by telephone on March 7, 2024, leaving a voice message that we are trying to reach him to address his concerns in a timely manner and providing direct contact information. Our Specialist spoke with **************** on March 13, 2024, listening to his concerns, explaining our position has not changed, and advising he needs to send a letter to our ************************ regarding his status with any third party exit firms.Our Specialist immediately followed up by email providing the mailing address where **************** should send his letter. In addition to speaking with **************** directly, Bluegreen wishes to respond to *************** through the Better Business Bureau as well.

Bluegreen would advise that **************** directed the same consumer matter to the ******* ************************ and the Better Business Bureau. Please find enclosed the response that Bluegreens **************** sent directly to *************** after receiving his correspondence through the ******* ************************. Please accept Bluegreens response to the ******* ************************ as Bluegreens response to **************** Better Business Bureau correspondence as well. Bluegreen reiterates the positions described in our earlier correspondence dated November 13,2023, on all subjects therein. In addition, Bluegreen would like to respond to the additional concerns in *************** Better Business Bureau correspondence.

**************** first additional concern is with the communication and response they received from Bluegreen as they attempted to cancel their timeshare purchase.Bluegreen strives to provide receptive, reliable, and speedy communication for our owners. Bluegreens policy is to return owners calls and emails promptly and follow-through on owners issues until a satisfactory resolution is reached. Bluegreen regrets that Mr. and ***************** did not consistently receive our characteristic high-quality customer service and communication in attempting to cancel their timeshare purchase. We pride ourselves on our professionalism, communication, and support of owners, and Bluegreen views concerns in these areas as opportunities for coaching and improvement. We sincerely appreciate that **************** has provided Bluegreen another opportunity to communicate through the Better Business Bureau.

**************** is also concerned with the difficulties to use their ownership due to their age and health, which has affected their ability to travel. Bluegreen empathizes with the unfortunate circumstances of Mr. and ***************** health issues that have come about since their timeshare purchase with Bluegreen. We understand that the ****** may be unable to travel in their current health condition. Generally, illness and health concerns and age are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates **************** for sharing the challenges affecting Mr. and *****************.

**************** next states a concern regarding affording their timeshare ownership. Bluegreen would advise **************** that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of Mr. and ***************** Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, Mr.and ***************** could have departed the sales presentation without signing any documentation or completing a purchase. Mr. and ***************** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

**************** final additional concern is regarding conversations he states he had with two representatives and the conflicting information he received.Bluegreen would advise **************** that we will not provide him a transcript of our telephone conversations with him. However, we have reviewed our records and would like to provide clarification of the communications we have had with ***************. Our records indicate that **************** spoke with our ************* ********************** Specialist on October 9, 2023, after our **************** received **************** concerns through the ******* ************************. In that conversation, our Specialist confirmed that **************** was working with a third-party exit firm. Our Specialist advised **************** there was no option to cancel their ownership and answered his questions about resale. On December 29,2023, a maintenance fees collection agent spoke with **************** and he stated he was told he cannot exit his ownership. The representative advised there may be assistance that can be provided, but the maintenance fees needed to be paid in full. **************** became upset, stated he will not pay, and disconnected the call. Another maintenance fees collection agent spoke with **************** on January 11, 2024, when he refused to pay his maintenance fees and stated he wants his ownership to terminate. On January 16, 2024, **************** spoke with our Responsible Exit team. **************** stated that he had been interested in exiting for 10 years. Our Specialist advised that our records indicate he is working with a third-party exit firm, therefore she could not go over any exit options as Bluegreen has zero tolerance policy regarding third party exit firms.Our Specialist advised that he needed to send a letter indicating he was no longer working with an exit firm and he was provided with the email address of where to send the letter. Another Responsible Exit Specialist spoke with *************** on January 25, 2024, and he was advised that his account was currently with collections due to past due maintenance fees. **************** stated it could stay in collections. Our Specialist reiterated we could not discuss exit options and he needed to send a letter that he is no longer working with an exit firm. **************** got upset and disconnected the call. On February 13,2024, we received an email from **************** stating the same information he has provided in his Better Business Bureau correspondence about the previous telephone conversations. Our ************* ********************** Specialist spoke with *************** extensively on February 14, 2024, listening to his concerns; reviewing past cases, past communications, and the Owner Confirmation Interview from his most recent purchase; explaining self-marketing of his ownership to then initiate title transfer; going over their reservation history; and discussing our Assessment, Billing and Collection Policy since he stated he recently received a letter from a collection agency. **************** stated he would not be making any additional payments. Bluegreen would advise that **************** has repeatedly been advised that there is no option for cancellation of their ownership. Bluegreen would remind Mr. and ***************** that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. and ***************** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise Mr. and ***************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** ownership closely. After reviewing their ownership, Bluegreen finds that Mr. and ***************** remain bound to the terms of the purchase agreements they executed for their timeshare purchases.Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and *****************. Bluegreen wishes to advise that Mr. and ***************** contracts for their October 23, 2009, October 4, 2011, September 29, 2016, and October 6,2020, timeshare purchases have been paid in full. Should **************** have any further questions or concerns, he has the contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am writing to lodge a formal complaint against the corporation of Bluegreen Vacation Club. My husband and I formally requested to sever ties with this corporation on November 28, 2023. The maintenance fees continue to increase and have become a financial burden that we cannot bear. Also,we have discovered that upon our passing, our children will inherit this increasing financial burden. I want to inform you of the extremely deceptive sales practices and the incredibly hard exit plan that Bluegreen still has not allowed us to take.
Business Response
Date: 03/14/2024
March 14, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21384030

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of **********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************************* and ********************************** purchased a timeshare interest with the Bluegreen Vacation Club on September 1, 2012. Mr. and ********************* increased their Points ownership by purchasing two additional ********* on December 28, 2012 and August 19, 2014;and through three equity trades on August 17, 2015; August 13, 2017; September 7,2018. Mr. and Mrs. ********* timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Platinum benefits.

Upon receipt of your correspondence advising of Mrs. ********* concerns, our ************* ********************** Specialist reached out to ********************* by telephone and email on March 5, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on March 6 and March 7, 2024, resulting in being unable to leave a voice message due to a busy line. Our Specialist followed up by email on March 6, 2024, advising that we are trying to reach ********************* and providing direct contact information. Our Specialist spoke with Mr. and ********************* on March 12, 2024, listening to their concerns and explaining a potential resolution. Mr. and ********************* stated they would consider the potential resolution. Our Specialist immediately followed up by email providing a recap of their conversation. In addition to speaking with Mr. and ********************* directly,Bluegreen wishes to respond to Mrs. ********* concerns through the Better Business Bureau as well.

Mrs. ********* first concern is regarding the increases in their maintenance fees. Bluegreen would advise that maintenance fees are detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ********************* initialed next to Section 8, indicating their understanding and consent to maintenance fees. Furthermore, Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mrs.********* second concern is regarding leaving their ownership to their children and not wanting to leave them with a financial burden. Mr. and ********************* purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights. Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Since their ********* are paid in full,the owners, whether Mr. and ********************* or their heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind Mr. and ********************* that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr.and Mrs. ********* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

Mrs. ********* third concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for Mr. and ********************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ********************* completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *********************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Regarding ********************* stating they were told they needed more Points for better availability to stay at their desired resorts, Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. Bluegreen would advise that there is no single right amount of Points. The number of Points an owner chooses to purchase is based on his or her unique travel desires. The sales advisors provide tailored options to meet the individual needs of our prospective and current owners. As Mr. and ********************* initialed beside Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points Mr. and ********************* receive cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. Mr. and ********************* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

Mrs. ********* next concern is regarding availability to book vacations at their desired resorts with their ownership. ********************* states it has been hard to find availability for their desired vacations. Mr. and ********************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ******************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. ********************* states they made Premier Wait List requests but they were still unable to book their desired vacation in ******. Bluegreen would advise that our records indicate that Mr. and ********************* made three Premier Wait List requests: April 29, 2017 for *********************** in ***********, *******, which was not available to be booked; July 17, 2018 for Bluegreen at ********** in ******************, ******* which was booked; and September 30, 2018 for ************ in **********, *********, which was booked.Our records do not indicate that Mr. and ********************* have any pending requests. As mentioned, Mr. and ********************* own ****** Annual Points, which entitles them to additional privileges as Premier Platinum owners. As Premier Platinum owners, Mr. and ********************* have access to our Premier Wait List benefit, which allows them to request reservations four months before the reservation booking window opens to the general ownership. While Premier Wait List requests are not guaranteed until confirmed, this benefit could help Mr.and ********************* maximize Bluegreens availability by requesting vacations in advance of most owners. Furthermore, Mr. and Mrs. ********* Traveler Plus membership also provides additional travel options. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare,car rentals, hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 6 states, additional fees are required to use the benefits and services of Traveler Plus. Traveler Plus does offer many exciting, deeply discounted vacation opportunities, such as Hot Weeks Getaways.Hot Weeks Getaways provide last-minute, full-week vacations around the world for only ***** Points per week when booked in the final 10 days before check-in. Annual Points and Saved Points can be used for booking Hot Weeks Getaways. Availability for Hot Weeks Getaways changes weekly. In addition, Mr.and ********************* have access to Bonus Time reservations through their ownership. Bonus Time refers to Bluegreens deeply discounted cash rate for reserving Vacation **** resort accommodations within 45 days or less of the arrival date. Owner Confirmation Interview Section 4 advises that Bonus Time bookings require a two-night minimum stay and payment of the two-night rate.Bonus Time is intended as a supplemental benefit of Vacation **** ownership that extends vacations beyond Points, rather than as a replacement for Points reservations.As a result, there is a nightly rate associated with booking Bonus Time reservations that is not required for Points bookings. Bluegreen regrets that Mr.and ********************* feel they have had difficulties booking vacations with their ownership for specific dates or locations. However, a thorough review of their account reveals that Mr. and ********************* have booked 54 Points reservations, nine RCI reservations, two hotel points stay, and made seven Choice Privileges conversions during their years of ownership.

********************* is also concerned regarding attending an owner update presentation. ********************* states the owner update meeting focused on trying to sell them more Points rather than on assisting them with cancelling their ownership. Bluegreen would remind Mr. and ********************* that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using Points if they do not wish to participate. However, Mr.and ********************* are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Mr. and ********************* did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership.

Mrs. ********* next concern is that she states after becoming Platinum owners they were told on September 7, 2018,that they needed to consolidate their deeds to become higher level owners and to make it easier to sell two of their ****** Points ********* if they became too old to travel. She also states they listed those two ********* through our authorized third-party resale agent, but no one has purchased them yet.Bluegreens records indicate that at the time of their September 2018 purchase,Mr. and ********************* wrote the reason for their purchase as Platinum deed & ****** deed to have daughters to share; change due date to November 1.Bluegreen would advise that Mr. and Mrs. ********* two ****** Points ********* would equal ****** Points that could potentially be a separate Premier Silver ownership if they chose to transfer those two titles to their daughters. However,our records do not indicate that they have requested the titles to be transferred.

********************* is also concerned regarding renting their timeshare to get back the money they were spending on their maintenance fees. Owner Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. Bluegreen would advise that commercial rental transactions are strictly forbidden as stated in the Owner Confirmation Interview at Section 14.Furthermore, Section 14 states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Mr.and ********************* initialed beside Section 14, signifying they agreed the purchase was not for investment purposes. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments states that the purchase is not for any possible rent returns.

Mrs. ********* final concern is that she states there is no exit plan. Bluegreen understands Mrs. ********* frustration in not receiving her preferred resolution of the cancellation of their timeshare ownership. Bluegreen would remind Mr. and ********************* that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement:indicates that Mr. and Mrs.********* ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise Mr. and ******************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Owner Confirmation Interview Section 14 provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely, since receiving Mrs.********* Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ********************* remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr. and *********************. Bluegreen would advise that Mr. and Mrs.********* ********* purchased on September 1, 2012; December 28, 2012; and September 7, 2018, are paid in full. Should Mr. and ********************* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 08/12/2024

Complaint: 21384030

My husband's health is getting worse. He had an artificial vein placed in his leg in 2022. That vein is closing up and the only thing to do is to amputate it when the pain gets so severe that he can't take it. He already has one leg amputated and now the future is to amputate the other one. With the health issues and this Bluegreen still hanging over our heads, it is really a stressful situation. We are looking to cancel our timeshare. Please read the attached document.

Sincerely,

*****************************
Business Response
Date: 08/21/2024
August 21, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving ***********************************
***************************
*************************

RE: Consumer File No. 21384030

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of **********************************, and Mrs. ********* rebuttal correspondence received on August 12, 2024. Thank you for reaching out to us on her behalf to apprise us of her continuing inquiry.

Upon receipt of your correspondence advising of Mrs. ********* rebuttal,our ************* ********************** Specialist reached out to ******************** by telephone on August 12, 2024, resulting in being unable to leave a message due to a busy signal. Our Specialist immediately followed up by email advising we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. ********************* and our Specialist exchanged several emails and scheduled a telephone appointment for later the same day. However, there was a technical issue where they were unable to speak and scheduled the appointment for the next day. Our Specialist spoke with ********************* by telephone on August 13, 2024, listening to her concerns regarding *** ********* health worsening and their desire to cancel their ownership and advising he would request further review of their ownership. In addition to speaking with ********************* directly, Bluegreen wishes to respond to Mrs. ********* rebuttal through the Better Business Bureau as well.

Mrs. ********* rebuttal correspondence expands on the same concerns stated in her original correspondence to the Better Business Bureau. Bluegreen reiterates the positions described in our earlier correspondence to ********************* dated March 14, 2024, on all subjects therein. In addition, Bluegreen would like to respond to the additional concern in Mrs. ********* rebuttal correspondence.

Mrs. ********* additional concern is regarding *** ********* health condition worsening and their desire to cancel their ownership. We empathize with the unfortunate circumstances of *** ********* current health issues that have come about since their timeshare purchase with Bluegreen. We understand that ******************** may find it more difficult to travel in his current health condition and that travel may not be a priority at this time. However,generally, health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members, friends, and personal contacts remain able to utilize the ownership even as the owners travel is affected. Still, Bluegreen appreciates ******************** for sharing *** ********* health challenges and sends wishes for good health and recovery.

Bluegreens ************* ********************** team has again reviewed *** and Mrs. ********* ownership since receiving Mrs. ********* rebuttal correspondence. After review, Bluegreen still finds that *** and ********************* remain bound to the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen reiterates that we will not provide the cancellation and release from further financial obligation requested for *** and *********************. Again, Bluegreen would advise that *** and Mrs. ********* contracts purchased on September 1, 2012; December 28, 2012; and September 7, 2018, are paid in full. Our Specialist will be following up with ********************* by telephone regarding the determination. Should ********************* have any further questions or concerns, she has the direct contact information for our Specialist.

Sincerely,

***************************
Manager, Club Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally register my complaint against Bluegreen in relation to the ongoing issues I am experiencing with the timeshare agreement I currently hold with them. This matter has caused me immense frustration, and I am seeking your assistance in resolving it amicably. I have communicated extensively with Bluegreen to convey the reasons why I am no longer able to maintain this timeshare. I want to emphasize that I have already paid for the timeshare in full, and I am not seeking any form of compensation. My primary request is for Bluegreen to promptly remove my name from all obligations associated with the timeshare.I purchased the timeshare several years ago when my life circumstances were different. Unfortunately, since then, I have faced a series of personal tragedies, including the loss of my husband in 2022 and, more recently, the heartbreaking loss of my son in 2023. I have previously submitted the necessary documentation, such as the Death Certificate, to substantiate these events. It is difficult to convey the emotional toll these losses have taken, and I believe anyone can understand the challenges that come with such profound grief. Furthermore, I have experienced significant financial hardship, compounded by the loss of my job. The financial strain began with the passing of my husband in 2022, and it has been an uphill battle ever since. Given my current situation, maintaining a luxury such as a timeshare is beyond my means, even if I wished to continue.I am kindly requesting that Bluegreen take immediate action to cancel the timeshare agreement, remove my name from any associated contracts, and allow me to move forward with my life in pursuit of some much-needed peace. I am hopeful that the Better Business Bureau can facilitate a resolution to this matter and bring about a fair and equitable resolution. I look forward to your assistance in addressing my concerns and bringing this issue to a satisfactory resolution.
Business Response
Date: 03/13/2024
March 13, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. ********

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of *******************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ******************************** purchased a Bluegreen Vacation Club timeshare interest on September 9, 2008. Mrs. ******* timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Silver membership.

Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach ***************** by telephone and email on March 5, 2024, leaving messages to notify her that we would like to speak with her further to address her Better Business Bureau correspondence. Our Specialist reached out to ***************** by telephone again on March 6 and March 7, 2024, leaving voice messages that we are trying to reach her and providing direct contact information. Although we have been unable to speak with ***************** directly, Bluegreen wishes to respond to her concern through the Better Business Bureau.

Mrs. ******* concern affording her timeshare ownership and states the unfortunate change of events that have occurred since her purchase. Bluegreen regrets to hear of the recent deaths in the ****** family, and we extend our deepest condolences. We certainly appreciate Mrs. ******* ownership over the past 15 years. Bluegreen takes great pride in working with our owners, listening to their concerns, seeking positive resolutions, and welcoming feedback. Bluegreen offers a lifetime ownership and understands that our owners may go through difficulties, which is why Bluegreen provides high-quality customer service, professionalism, communication, and support of owners. Bluegreen never wants to see an owner decide to separate from the Vacation ****. However, we do understand that as our business changes, our owners lives also change. Bluegreen remains devoted to assisting ***************** with enjoying her ownership or alternative resolutions if she wishes to speak by telephone.
Bluegreen would also advise, maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ***************** initialed next to Section 8, indicating her understanding and consent. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including payment plans and advance prepayments before the maintenance fee bill is due.

Bluegreens ************* ********************** team has reviewed Mrs. ******* ownership closely. After doing so,Bluegreen finds that we will not provide the cancellation requested by *****************.However, as ***************** stated in her correspondence, Bluegreen would also advise that Mrs. ******* mortgage loan for her timeshare purchased on September 9,2008, has been paid in full. Our Specialist would be happy to provide further information for ***************** if she wishes to speak by telephone. Should ***************** have further questions or concerns, she has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it may concern,We are writing to request cancellation of our contract with BlueGreen Vacations and full release from any future obligations.We first heard about the timeshare opportunity at Bass Pro Shop in *******, ********* in the fall of 2019. We accepted the opportunity to stay in *******, ******** and tour the Wilderness Lodge. When we got there, we were in a big room with many people and then they divided us into groups and then we were further divided and given to different sales personnel. We were rushed through a high-pressure sales pitch and then given extremely little time to make a decision which we could never be offered again. We were supposed to only spend an hour or so touring but we were there the entire morning and not offered a polite way out.The selling points that we counted on were the program was backed by Bass Pro Shop (which it is not), we would be buying in the Wilderness Lodge area (which it was not) and we could leave it to someone upon our death. We were promised extra points, extra flights and a return trip to ******* free of charge and upgraded room accommodations on our return. None of these were to happen as Covid hit and all the points and promises expired during that shutdown period but we still had to pay the dues. This has jeopardized our **************** and this is exactly what was being done when we found out that our assets and our childrens assets could be attached and there was no cap or say so in the increases in annual dues and assessments. During the sales pitch to us, we were told that this program would freeze hotel costs at the current rate for our lifetime. This was not true. The points required to rent a week are increasing but my annual points are not increasing unless I purchase more which means my timeshare is worth less and now requires two years of points to take a week of vacation anywhere in ******* (just one example).
Business Response
Date: 03/13/2024
March 13, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21383691

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of ******************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ******************************* and ****************************** purchased a Bluegreen Vacation Club timeshare interest on October 26, 2019. Mr. and Mrs. ********* timeshare interest confers ownership of ****** Annual Vacation **** Points and Premier Bronze membership.

Upon receipt of your correspondence advising of Mrs. ********* concerns, Bluegreens ************* ********************** Specialist spoke with ******************** briefly by telephone on March 5, 2024, in which she advised it was not a convenient time to speak. Our Specialist followed up via email on the same date to set to a time to speak at a later date. Our Specialist reached out again to ******************** by telephone and email on March 7, 2024, and by telephone on March 8, 2024, resulting in leaving messages that we are trying to reach her regarding her Better Business Bureau correspondence and providing direct contact information.Although we have been unable to speak with ********************* in detail, Bluegreen wishes to respond to ******************** through the Better Business Bureau.

Mrs.********* first concern is regarding pressure she states they felt to purchase and the length of the sales presentation. Bluegreen would advise that Mr. and ********************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. ********************* also states the presentation lasted longer than the expected hour. Our sales presentations impart a great deal of information to prospective owners. Due to the volume of information shared during the sales presentation, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase. ********************* also advises they were advised they had to purchase that day to receive the offer presented. Bluegreen would remind Mr. and ********************* that Bluegreens sales proposals can vary,so the offers presented to them on October 26, 2019, were only good for that date. Still, Mr. and ********************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mrs.********* second concern is regarding expiration of the incentives provided with their purchase. Promotional gifts may be provided to new owners at the time of a purchase,including certificates from our exchange partner Resort ************************** (RCI), airline flight certificates, cruise vacation certificates, or certificates for other resort or hotel stays. These vacation certificates are given as incentives for new owners to enrich their vacation experience. The terms and conditions of these promotional items are not established by Bluegreen. The certificates explain any fees, restrictions or expiration dates for the owner to review prior to use. Bluegreen would advise that any concerns regarding availability and use of these incentives should be directed to the third-party vendor listed on the certificate for further assistance since Bluegreen does not service the certificates.

******************** also mentions having to pay maintenance fees during the shut-down resulting from the ******19 pandemic. Bluegreen would advise that the maintenance fees and **** Dues provide critical financial support for areas such as maintenance and upkeep of the resorts as well as operational expenses such as the owner website and the call center. These administrative expenses do not change based on whether Mr. and ********************* travel. Mr. and ********************* agreed to pay maintenance fees and **** Dues for the allocation of Points they earn each year for the duration of their ownership. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

******************** is also concerned that their children will become financially responsible for their timeshare interest should something happen to them. Bluegreen would remind Mr. and ********************* that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. and Mrs. ********* children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

******************** is also concerned regarding their maintenance fees increasing. Maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ********************* initialed next to Section 8, indicating their understanding and consent.

********************* lastly states they were told the Points required to rent a week would not increase. Bluegreen would like to clarify that the Points table for each resort location is set at the time the resort property is added to the Vacation ****. Therefore, the Points set for each type of unit and season of the year do not vary once the Points table has been published. Our Specialist would be glad to provide additional information regarding Points values for ********************* should she wish to speak by phone.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ********* ownership closely. After reviewing their ownership, Bluegreen finds that Mr. and ********************* remain bound to the terms of the purchase agreement they executed for their timeshare purchase.Bluegreen will not provide the cancellation requested for Mr. and *********************.Should ******************** have any further questions or concerns, she has the contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/18/2024

Complaint: 21383691

I am rejecting this response because: the program we were sold is NOT what we received. I did briefly speak with a representative of the company and explained that when he called was not a convenient time to talk. This entire process has been difficult from the beginning in October 2019 and then coupled with the Covid lockdowns immediately following the purchase and then we have gone into increases in dues and inability to sell as we own the time share with Blue Green and not on our own. We can not sell without their consent and approval. Our children want nothing to do with Blue Green or the time share either. We were told this would freeze the cost of hotels for our lifetime (as if you had purchased it during the 1950s, you would be paying for hotels at the 1950 rates.) This is not true. We can not use our time share points for most of the ******* resorts as they cost more than a year of points. On one trip, the sales pressure at one resort where Blue Green was just 'checking on how we like our time share' was so great that a sales manager was called in to calm me down as I was in tears and was not allowed to leave while my children were outside. This was not what I signed up for. Blue Green used the name and recognition of Bass Pro Shops to deceive the public into thinking they are part of the Bass Pro Shop family.

Sincerely,

*************************
Customer Answer
Date: 03/19/2024
I do not wish to close the complaint and wish to proceed to find a solution. I explained to the representative in the extremely brief conversation that I could not talk at that moment. I never said I would not talk to him. The only time they have been attempting to help me is through you and without the BBB, I lose that.
Initial Complaint
Date:03/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
As a seasoned traveler at 73 years old, I do not recommend Bluegreen. We were enticed by the prospect of hitting the ground running from day one, only to be entangled in a web of broken promises and unmet expectations. The assurance of being swiftly set up with an orientation date within **************************************************** vain for our scheduled weekend appointment. Their commitment to customer satisfaction is overshadowed by a relentless pursuit of extracting more money from owners. Every interaction seems to come with an additional cost and will leave you financially drained and emotionally exhausted. As someone who is still working at 73, with a body gradually weakening, the prospect of enduring further frustrations with Bluegreen Vacations Club is not something I look forward to. Their false portrayals of great getaways painted a picture of roses and daisies, but the harsh reality is far from the tranquil paradise they promised. At this stage in life, my desire to continue with Bluegreen Vacations Club has dwindled to nothing. The thought of burdening my children with the complexities and frustrations associated with this company is a prospect I find unsettling even after they assured me they would not try to force this calamity on my children after my demise. They lie so much. I caution fellow travelers, especially those in their golden years, to approach Bluegreen Vacations Club with a discerning eye and a healthy dose of skepticism. The allure of their promises may be tempting, but the reality is far from the utopia they paint. It's time to heed the warning signs and seek out alternatives that prioritize integrity, transparency, and genuine customer care.
Business Response
Date: 03/13/2024
March 13, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21382337

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of Mr.*************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ************************* and **************************** purchased a timeshare interest with the Bluegreen Vacation Club on May 21, 2023.Mr. and Mrs. ******* timeshare interest confers ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of *********** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist briefly spoke with **************** on March 5, 2024, in which **************** advised it was not a good time to speak. Our Specialist sent an email offering to schedule a time to speak with him. Our Specialist reached out to **************** by telephone on March 6, 2024, resulting in leaving a voice message advising that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. On March 7, 2024, Our Specialist briefly spoke with **************** by telephone, in which **************** advised again that it was not a good time to speak. Our Specialist again followed up by email and offered to schedule an appointment, and **************** responded with a timeframe to speak with our Specialist. On March 8, 2024, our Specialist confirmed their appointment to speak with **************** at a later date, after our response is due to the Better Business Bureau. Although we have yet to speak with **************** in detail, Bluegreen wishes to respond to his concerns through the Better Business Bureau.

****************** first concern is about representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for Mr.and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *****************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

****************** second concern is regarding their account set up and scheduling their orientation meeting. Bluegreen would advise **************** that we offer many opportunities outside of attending owner meetings to learn more about their ownership. Bluegreen would also advise Mr. and Mrs. ******* account has been set up and is active for their use to book reservations. If Mr. and ***************** want additional education about reserving vacations and other aspects of their ownership, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ***************** for as long as needed to provide guidance, answer questions, and book reservations. Our contact center agents work together with our sales team with the goal of assisting and educating Bluegreen owners. In addition, Bluegreen also offers Mr. and ***************** an opportunity to schedule an Understanding New Ownership call. An Understanding New Ownership call is scheduled at Mr. and Mrs. ******* convenience for a highly trained Bluegreen agent to call Mr. and ***************** and describe the countless benefits of their ownership in detail.This educational call is an opportunity for Mr. and ***************** to receive personalized assistance and individualized service from a Bluegreen agent who can offer professional insights and experienced suggestions. Finally, the Bluegreen Owner Website is always readily accessible for Mr. and ***************** and includes a wealth of ownership information and educational materials, such as live and recorded webinars, learning opportunities, and print resources.

*********** third concern is regarding additional fees connected with the use their ownership. One program **************** may be referencing is Traveler Plus. Generally speaking, Bluegreen advises owners of fees in advance, such as informing owners about maintenance fees at the time of purchase as discussed above. Very few Bluegreen programs require payment of additional fees. Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals, hotel stays,cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, membership in Traveler Plus is optional and additional fees are required to use the benefits and services of Traveler Plus.After their first year of complimentary Traveler Plus membership, Mr. and ***************** had the flexibility to determine whether they would like to pay for access to Traveler Plus benefits or opt out of Traveler Plus. However, our records show that Mr. and ***************** have yet to travel with Bluegreen Vacations and use their membership benefits. Our Specialist would be pleased to explain in detail if **************** wishes to provide greater specificity during the scheduled call.

****************** final concern is regarding leaving their ownership to their children. Mr. and ***************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Their Certificate of Beneficial Ownership is proof of their ownership and Owner Beneficiary Rights.Their Owner Beneficiary Rights may be transferred to their children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owner, whether Mr. and ***************** or their heir, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind Mr. and ***************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees.Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. and Mrs. ******* children would not be legally required to assume financial responsibility for the ownership if they do not wish.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and *****************.Should **************** have further questions or concerns, he has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/22/2024

Complaint: 21382337

I am rejecting this response because:
They did not make any efforts to teach us how to use our points at the time we were scheduled to be there to learn how to use allocation points. We were treated unprofessional and discarded because we wouldn't accept more attempts to get more money from us.
Sincerely,

*************************
Business Response
Date: 03/29/2024
March 29, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21382337

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of Mr.************************* and ****************** rebuttal correspondence received on March 22,2024. Thank you for reaching out to us on his behalf to apprise us of his continuing inquiry.

Upon receipt of your correspondence advising of *********** rebuttal, our ************* ********************** Specialist reached out to **************** by telephone and email on March 25, 2024, resulting in leaving messages that we wish to speak with him regarding his rebuttal correspondence. Our Specialist spoke with *************** by telephone on March 27, 2024, listening to his concerns, apologizing that he did not receive contact from our Mortgage team and advising that he should expect to receive a call soon. In addition to speaking with **************** in detail, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Bluegreen desires to be responsive to ****************** issues of concern and resolve this matter. However, **************** raises no new issues in his recent correspondence. Bluegreen reiterates the positions described in our earlier correspondence dated March 13, 2024. Bluegreen remains firm that we will not cancel and refund Mr. and Mrs. ******* ownership. Should **************** have further questions or concerns, he has the direct contact information for our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 04/12/2024

Complaint: 21382337

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:03/04/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While shopping at Bass Pro Shop in the summer of 2015, my girlfriend and I were solicited by two ladies. We were offered $150 gift cards to attend a Bluegreen timeshare presentation.Unfortunately, our experience at the meeting, and the meetings to follow, were not positive. We did not realize this until we found out that all of their promises were lies.Bass Pro shop is an established corporation and therefore believed Bluegreen would also be an ethical company. We were so wrong. Bluegreen claims that buying points was cheaper than booking vacations ourselves, that trading points to stay at non-Bluegreen resorts was easy, and that there were no increases in maintenance fees. These were all untrue and something we could like figure out until we were owners for quite some time.We have notified Bluegreen in writing several times of our complaints about the unethical and misleading sales practices and our request for all contracts to be canceled. When we can get someone on the phone or an email they want to discuss our complaints we never get a return phone call. Consumers need to be protected and this business is held accountable for how their sales people lie to make sales.******************* Bluegreen Member #******
Business Response
Date: 03/14/2024
March 14, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21381139

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 4, 2024, regarding the consumer correspondence of ***********************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *********************** and ***************************** purchased a timeshare interest with the Bluegreen Vacation Club on September 14, 2015. ************ and *************** increased their Points ownership by purchasing three additional contracts on September 10, 2016; May 23, 2017; and October 7, 2018. ************ and ****************** timeshare interests confer ownership of ***** Annual Vacation **** Points, ****** Biennial Vacation **** Points, and Premier Gold benefits.

Upon receipt of your correspondence advising of Mr. ***** concerns, our ************* ********************** Specialist reached out to ************ by telephone and email on March 5 and March 6, 2024, resulting in leaving messages that we wish to speak with him regarding his Better Business Bureau correspondence and providing direct contact information. Our Specialist reached out again by telephone on March 7, 2024, resulting in leaving a voice message that we are trying to reach ************ and providing direct contact information. Our Specialist spoke with ************ when he returned the call later the same day,listening to his concerns, apologizing for his experience, and advising our position has not changed and there is no option to cancel. In addition to speaking with ************ directly, Bluegreen wishes to respond to Mr. ***** concerns through the Better Business Bureau as well.

Mr. ***** first concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for ************ and **************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. ************ and *************** circled None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ************ and ****************, as purchasers,should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ***** second concern is that he states they were told Bluegreen would make it cheaper to vacation. Bluegreen offers discounted rates to travel across the country and around the globe through our resorts, Resort ************************** (RCI), and ************** It is possible our rates *** not always be the least expensive way to visit a specific location. However, Bluegreen believes our rates remain very competitive for the caliber of accommodations and amenities we provide. Moreover, ************ and **************** initialed Section 3 of the Owner Confirmation Interview, acknowledging that each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit,resort location, and season. The Points ************ and **************** earn cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. In addition, *********** and **************** have access to Bonus Time reservations through their ownership.Bonus Time refers to Bluegreens deeply discounted cash rate for reserving Vacation **** resort accommodations within 45 days or less of the arrival date.Owner Confirmation Interview Section 4 advises that Bonus Time bookings require a two-night minimum stay and payment of the two-night rate. Bonus Time is intended as a supplemental benefit of Vacation **** ownership that extends vacations beyond Points, rather than as a replacement for Points reservations.As a result, there is a nightly rate associated with booking Bonus Time reservations that is not required for Points bookings.

Mr. ***** third concern is he states they were told trading Points for non-Bluegreen resort stays was easy. Bluegreen would advise that the benefits and use of Resort ************************** (RCI) to exchange Bluegreen Vacation Club Points for vacations at other destinations was discussed at the time of ************ and ****************** purchase. These terms were also detailed in ************ and ****************** contract documents. The Owner Confirmation Interview at Section 5 states that RCI is a separate company from Bluegreen with its own availability, and exchanges with RCI have fees associated with each exchange transaction. Bluegreen apologizes if ************ and **************** had any difficulties booking vacations with their ownership. However, a thorough review of their account reveals that ************ and **************** booked 34 Points reservations during their years of ownership. Furthermore, if ************ and *************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist ************ and **************** in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with ************ and **************** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. ***** next concern is he states they were told there would be no increases in maintenance fees. Bluegreen would advise that maintenance fees are detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ************ and **************** initialed next to Section 8, indicating their understanding and consent to maintenance fees. Furthermore, Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. ***** final concern is with Bluegreens communication and responsiveness as he has attempted to cancel their timeshare ownership. ************ states when he has been able to communicate with someone by telephone or email, they never get a return call. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues. In addition, our ************* ********************** team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. Our records indicate we have received multiple letters and emails from ************ attempting to cancel their ownership.In response to Mr. ***** communications, multiple Specialists have reached out to him by telephone and email. Prior to receiving Mr. ***** Better Business Bureau correspondence, our Specialists briefly spoke with him directly on March 17, 2023, May 30, 2023 and July 5, 2023, when he advised it was not a good time to speak. Our Specialists followed up by email on those same dates providing direct contact information and advising they would wait to hear back from him to schedule a telephone appointment. During their July 5, 2023 conversation,our Specialist also verified Mr. ***** correct email address. We received no further communication from ************ until January 16, 2024. In response,another Specialist reached out to ************ by telephone and email multiple times, and eventually spoke with him directly on January 22, 2024, listening to his concerns, apologizing for his experience, and advising of potential resolutions. Bluegreen received notification of an email that ************ sent directly to Hilton Grand Vacations requesting the cancellation of their ownership on February 20, 2024. In response, another Specialist spoke directly with *********** on February 21, 2024, again listening to his concerns, apologizing for his experience, and advising there is no option to cancel their ownership. Therefore,we deny Mr. ***** assertion that he never received a return phone call. Our ************* ********************** Specialists endeavored to provide helpful assistance for ************ during their communications and provided all resolutions available for ************ and ****************** ownership.

Bluegreens ************* ********************** team has reviewed ************ and ****************** ownership closely, since receiving Mr. ***** Better Business Bureau correspondence. After review, Bluegreen finds that ************ and **************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for ************ and ****************. At this writing, ************ and ****************** mortgage loan in connection with their purchase on October 7, 2018, is currently eight days past due. Bluegreens ******************* has emailed ************ and *************** to advise them of the delinquency and provide an opportunity to bring their loan current. Should *********** and **************** elect not to continue mortgage payments, their loan *** charge off due to nonpayment of mortgage. Bluegreen would advise that ************ and ***************** contracts purchased on September 14, 2015 and September 10, 2016, are paid in full. Should ************ have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been Bluegreen Vacation Owners for some time now. I went to a Bluegreen meeting and were promptly told this is not a timeshare company, but you own property. Well, you could not get into "the property." Their answer to any problem is to buy more point. If you want to change something -Buy more points! So now we have points and points that are going to be a problem for us and our kids. They told us that our kids could sell or get out of this thing but have come to find out this is not so. They are just high-pressure salespeople who will pressure you and tell you lies you till you just say yes to get out of a meeting. The maintenance fees are becoming out landish! We have sent a letter trying to get out of this TIMEShare but have had NO response from them. They have not reached out to us other than to send us to a debt collector. We do not want our kids saddled with this c*** There has to be a way out. They have a lot of our money we just want out. This is a company that now has opened their doors to *************** public, so why be an owner. They have not given us any way to resolve this dispute. No calls or exit letter options.
Business Response
Date: 03/13/2024
March 13, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21376878

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 3, 2024, regarding the consumer correspondence of *****************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** purchased a timeshare interest with the Bluegreen Vacation Club on August 7, 2010. ****************** increased his Points ownership by purchasing six additional contracts on May 4, 2017; August 28, 2020; July 23, 2021; April 22, 2022; June 16, 2023; and through two equity trades on June 11, 2016 and February 8, 2020. ****************** also purchased an Owner Sampler with a one-time allotment of ***** Points with a 12-month use period on March 9, 2018. Mr. ******** timeshare interests confer ownership of ****** Annual Vacation **** Points, ****** Biennial Vacation **** Points, and Premier Platinum benefits.

Upon receipt of your correspondence advising of Mr. ******** concerns, our ************* ********************** Specialist reached out to ****************** by telephone on March 4, 2024, resulting in speaking with someone who advised ***************** was not available and they scheduled a telephone appointment for him for March 7, 2024. Our Specialist immediately followed up by email the same day advising that we are trying to reach ****************** and providing direct contact information. ****************** replied by email on March 6, 2024, stating he needed to reschedule his appointment. Our Specialist responded the same day thanking ****************** for letting him know and at his convenience to provide when he would like to reschedule. Our Specialist reached out again by telephone on March 11 and March 13, 2024, resulting in speaking with someone who advised ***************** was not available and that he would contact our Specialist to reschedule. At this writing, we have not received communication directly from ****************** to reschedule his telephone appointment. Although we have been unable to speak with ****************** directly about his ownership, Bluegreen wishes to respond to Mr. ******** concerns through the Better Business Bureau.

Mr. ******** first concern is with his deeded timeshare interest with the Bluegreen Vacation Club being a deeded property. ****************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. The deed is recorded with the county government for each county where the property allocated to ****************** is situated. ****************** is welcome to contact the relevant county governments for copies of the deed; however, his Certificate of Beneficial Ownership is proof of ownership.

Mr. ******** second concern is with Bluegreens communication and responsiveness as he has attempted to cancel his timeshare ownership. ****************** states he has sent a letter and has had no response from Bluegreen. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on ownersissues. Our records do show that a mailed letter was received from ****************** on November 6, 2023. In response to the letter, our ************* ********************** team contacted ****************** by telephone on November 8, 2023, resulting in reaching ******************, but immediately after our Specialists introduction, he stated he did not have the time for us and then disconnected the call. Due to Mr.******** ******* to speak with our Specialist, his case was closed. We received no further communication from ****************** until receiving his recent Better Business Bureau correspondence. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners. Once again, Bluegreen is pleased to respond to ****************** through the Better Business Bureau.

Mr. ******** third concern is regarding the pressure he states he felt to purchase, the length of the sales presentation, and gifts offered. Bluegreen would advise that ****************** was not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if he felt the Bluegreen product did not suit his vacation needs. ****************** also states the meeting lasted a long time. Our sales presentations impart a great deal of information to prospective and current owners.Due to the volume of information shared during the sales presentations, the time can be lengthy. Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective or current owner, or complete the paperwork for a purchase. Regarding gifts provided at sales presentations,these incentives are promotional offers given as a bonus for owners to enrich their vacation experience, but are not intended to create pressure.

Additionally, ****************** states the closing was quick and he did not have time to go through the contract before signing. As acknowledged above, Bluegreen recognizes that the sales process can be lengthy. Bluegreen attempts to abbreviate the lengthy process by summarizing the most pertinent details of the ownership during closing and in the Owner Confirmation Interview. If ****************** needed additional time to review the purchase information and documentation before signing, he was free to advise the Bluegreen representative at closing that he needed to review the contract documents completely before executing the purchase paperwork. In addition, if he needed any further explanation, he was free to ask questions and request additional information before executing the contract. As ****************** may have experienced with other contractual purchases like houses or automobiles,these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase he might make, it is Mr. ******** responsibility to review his contract documents for understanding and request clarification as needed. However, if ****************** was willing to complete the purchase without fully reading his contract documents,Bluegreen still provided ****************** the days following the closing as his statutory rescission period to review his contract documentation.

Mr.******** next concern is regarding availability to book vacations with his ownership. ****************** states it has been hard to find availability. ***************** was advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. ****************** initialed beside Section 3, indicating he understood that vacations would be based upon availability at the time of confirming a reservation. As mentioned, ****************** owns ****** Annual Points and ****** Biennial Vacation **** Points, which entitles him to additional privileges as a Premier Platinum owner. As a Premier Platinum owner, ***************** has access to our Premier Wait List benefit, which allows him to request reservations four months before the reservation booking window opens to the general ownership. While Premier Wait List requests are not guaranteed until confirmed, this benefit could help the ****************** maximize Bluegreens availability by requesting vacations in advance of most owners. Furthermore,Mr. ******** Traveler Plus membership also provides additional travel options.Traveler Plus is a program that works like a full-service travel agency to help Bluegreen owners with vacation planning outside of Bluegreen resorts, such as assisting with airfare, car rentals, hotel stays, cruises, and exchanges with other resort networks. As Owner Confirmation Interview Section 5 states, additional fees are required to use the benefits and services of Traveler Plus. Traveler Plus does offer many exciting, deeply discounted vacation opportunities, such as Hot Weeks Getaways. Hot Weeks Getaways provide last-minute, full-week vacations around the world for only ***** Points per week when booked in the final 10 days before check-in. Annual Points and Saved Points can be used for booking Hot Weeks Getaways. Availability for Hot Weeks Getaways changes weekly.In addition, ****************** has access to Bonus Time reservations through his ownership. Bonus Time refers to Bluegreens deeply discounted cash rate for reserving Vacation **** resort accommodations within 45 days or less of the arrival date. Owner Confirmation Interview Section 4 advises that Bonus Time bookings require a two-night minimum stay and payment of the two-night rate.Bonus Time is intended as a supplemental benefit of Vacation **** ownership that extends vacations beyond Points, rather than as a replacement for Points reservations. As a result, there is a nightly rate associated with booking Bonus Time reservations that is not required for Points bookings. Bluegreen apologizes if ****************** had any difficulties booking vacations with his ownership for specific dates or places. However, a thorough review of his account reveals that ****************** booked 22 Points reservations, 10 RCI reservations, one hotel points stay, and made two Choice Privileges conversions during his years of ownership.

****************** also states that his family is not able to vacation for a whole week at a time and that Resort ************************** (RCI) is a weekscompany. Bluegreen would advise that the benefits and use of RCI to exchange Bluegreen Vacation Club Points for vacations at other destinations was discussed at the time of Mr.******** purchase. These terms were also detailed in Mr. ******** contract documents. The Owner Confirmation Interview at Section 6 states that RCI is a separate company from Bluegreen with its own availability, and exchanges with RCI have fees associated with each exchange transaction. Bluegreen would advise ****************** that he is correct that RCIs standard exchange requires a ************. However, because ****************** is a Traveler Plus member, he can book RCI Nightly Stays through participating RCI resorts. Bluegreen also offers the option to exchange through the Direct Exchange Program, which is another component of Traveler Plus. Direct Exchange through Traveler Plus offers ***************** resort exchanges for only $49 per reservation because he is a Premier Platinum owner. These exchange fees are significantly lower than the exchange fees associated with an RCI transaction and may provide a ***************** option for ******************.

****************** is also concerned regarding attending owner update presentations. ****************** states he felt pressure to attend owner update presentations when traveling to Bluegreen resorts and when attending, felt pressure to purchase additional Points. Bluegreen would remind ****************** that as a deeded owner with Bluegreen, he is not under any obligation to attend owner update presentations when he vacations with Bluegreen using Points if he does not wish to participate. However, ***************** is always welcome to attend a presentation should he wish to learn more about his ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. ****************** did not need to consider information presented about purchasing additional Points if he was not interested in expanding his ownership. Regarding ****************** stating that he was told he needed more Points, Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. As ****************** initialed beside Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points ****************** receives cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. ****************** also received for his review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

Mr. ******** next concern is regarding leaving his ownership to his wife and children and not wanting to leave them with a financial burden. As previously mentioned, ****************** purchased a timeshare interest backed by a deeded piece of real property held in trust by Bluegreen. Again,his Certificate of Beneficial Ownership is proof of his ownership and Owner Beneficiary Rights. His Owner Beneficiary Rights may be transferred to his wife and children or any other individual so long as there is no outstanding balance on the ownership at the time of transfer. Once the loan is satisfied, the owners, whether ****************** or his heirs, can use the Points to vacation while only being responsible for the annual maintenance fees and Vacation **** Dues. Bluegreen would remind ****************** that there is no legal requirement that an owner must pass on a timeshare interest to the owners children, heirs, or designees. Additionally, there is no obligation that an intended recipient must accept a timeshare interest. Mr. ******** wife and children would not be legally required to assume financial responsibility for the ownership if they do not wish to do so.

****************** is also concerned regarding the increases in his maintenance fees. Bluegreen would advise that maintenance fees are detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. This billing calculation indicates that maintenance fees will increase as the number of Vacation **** Points owned increases. Moreover, Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. ***************** initialed next to Section 8, indicating his understanding and consent to maintenance fees. Furthermore, Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

Mr. ******** next concern is regarding representations he states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides a space for ****************** to write any promises or commitments that were important to his purchase decision that are not otherwise covered in writing. ****************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that ******************, as the purchaser, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******** final concern is regarding not having received his preferred resolution of the cancellation of his timeshare ownership by mail. He states that Bluegreen has provided no way to resolve his dispute. Bluegreen would reiterate that ****************** refused to speak with our Specialist by telephone when we reached out to try to address his concerns. Bluegreen would remind ****************** that he purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. ******** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise ****************** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Bluegreen would also advise that Owner Confirmation Interview Section 10(b) *******:indicates that ****************** made his purchase for long-term use creating a lifetime of vacations. ***************** initialed next to Section 10(b) indicating his understanding that Bluegreen does not offer a formal buyback program and there is a limited secondary market for timeshares. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. ******** ownership closely, since receiving his Better Business Bureau correspondence. After review, Bluegreen finds that ****************** remains bound to the terms of the purchase agreements he executed for his timeshare purchases. Bluegreen will not provide the cancellation and release from further financial obligation requested for ******************. Bluegreen would advise that Mr. ******** contracts purchased on May 4, 2017; February 8,2020; August 28, 2020; July 23, 2021; April 22, 2022; and June 16, 2023, are paid in full. Should ****************** have any further questions or concerns, we invite him to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/15/2024
I will be sending a response to you. Due to family issues I have been limited on my ability to respond to these messages.
They have called and trying to get a time when ***** was not on the truck (He drives a large truck so not convenient to talk) and I was able to talk also was difficult as I was not home.
I will get back to you as quick as possible. I am sorry there was no response but Family is important.

Customer Answer
Date: 03/18/2024

Complaint: 21376878

I am rejecting this response because:I will be sending a response to you. Due to family issues I have been limited on my ability to respond to these messages.

They have called and trying to get a time when ***** was not on the truck (He drives a large truck so not convenient to talk) and I was able to talk also was difficult as I was not home.

I will get back to you as quick as possible. I am sorry there was no response but Family is important.

Sincerely,

*************************
Customer Answer
Date: 03/19/2024
I have attached my response to the Bluegreen Corp. I am not satisfied with their response and do not accept it.
Again, I want out of this bad deal. They are a manipulative company with no morals, And I just want away from their salespeople and company. DO NOT purchase from them!!!
Initial Complaint
Date:03/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Better Business Bureau Our complaint is with the timeshare company Bluegreen Vacations. Throughout the years, we have come to realize that all Bluegreen cares about is keeping us financially tied to the company From the very first meeting, where we spoke with ******, we were promised a multitude of benefits and vacations with our initial purchase of ****** points. However, we were quickly pressured into making another purchase of ****** points during our training session with ****** and ***. We were led to believe that increasing our points would enhance our membership experience and provide us with all the benefits of a silver member. In reality, all it did was deepen our financial strain.Having used lies, manipulation and other unprofessional sales tactics, we believe we should receive some refund in addition to the cancelation of our contacts.Sincerely,**** and *********************** *****************************************************************************************************
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21376223

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 2, 2024, regarding the consumer correspondence of ************************** and **************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and ****************************** (name as shown on contract) first purchased a lifetime ownership with Bluegreen Vacation Club on October 6, 2018. Mr. and ***************** subsequently increased their ownership interest by purchasing additional Points on April 26, 2019. Mr. and ******************* timeshare interest confers ownership of ****** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and ******************* concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist briefly spoke with ***************** by telephone on March 4, 2024, in which ***************** advised not to call the telephone number, which was provided on their Better Business Bureau correspondence as a contact reference, then immediately disconnected the call. Our Specialist followed up by reaching out to Mr. and ***************** at the telephone number listed on file as well as emailed Mr. and *****************, resulting in leaving messages to advise that we wish to speak with them further to address their Better Business Bureau correspondence and providing direct contact information. ***************** responded via email on March 6, 2024 advising her time of availability. Our Specialist scheduled an appointment to speak with Mr. and ***************** at their preferred time on March 13, 2024. Although we have yet to speak with Mr. and ***************** in detail,Bluegreen wishes to respond to their concerns through the Better Business Bureau.

Mr. and ******************* first concern is regarding the pressure they felt to purchase additional Points. Bluegreen would remind Mr. and ***************** that as deeded owners with Bluegreen, they are not under any obligation to attend owner update presentations when they vacation with Bluegreen if they do not wish to participate.However, Mr. and ***************** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation. Our owner update presentations are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update presentations impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Mr. and ***************** did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership.

Mr. and ******************* second concern is in regard to benefit changes due to the upgrade they completed on April 26,2019. Mr. and ***************** advise there were no changes to the benefits they received by increasing their ownership. Bluegreen does believe that all Vacation **** Points are valuable; however, by upgrading to a Premier Gold ownership, Mr. and ***************** had received additional benefits with their ownership. As Gold Premier owners, Mr. and ***************** could have utilized the Premier Wait List benefit, Points for payment of maintenance fees, increased Bluegreen Rewards, and discounted Bonus Time rates on presidential units.However, due to nonpayment of loan payments, their April 2019 contract charged off and is no longer an active part of the Domines ownership. At this time, Mr. and ***************** are no longer Premier Gold owners but rather Foundation level owners.

Mr. and ***************** also state concern regarding affording their timeshare ownership and stating that the upgrade caused financial strain. Bluegreen would advise Mr. and ***************** that the purchase terms for their timeshare purchases were disclosed at the time of purchase. The second page of Mr. and ******************* Owner Beneficiary Agreements advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, Mr. and ***************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. and ***************** initialed beside Section 12 of the Owner Confirmation Interview,indicating that they could afford to make all payments connected with the timeshare purchase, that it would not pose an undue financial burden for their family, and that all payment obligations for their previous purchase were independent and would continue.

Regarding Mr. and ******************* concerns about representations they state were told at the sales presentation, Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 13 provides a space for Mr. and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing.Mr. and ***************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Bluegreens ************* ********************** team has reviewed Mr. and ******************* ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr.and *****************. At this time, however, Bluegreen would again advise that Mr.and ******************* mortgage loan for their timeshare purchase on April 26, 2019,has been charged off due to nonpayment on February 7, 2024. Our Specialist would be happy to provide further information for Mr. and ***************** during their schedule call. Should Mr. and ***************** have further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation

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Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.