Business Profile

Travel Club

Bluegreen Vacations Unlimited, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Club.

Complaints

This profile includes complaints for Bluegreen Vacations Unlimited, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,885 total complaints in the last 3 years.
830 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We would like to request that Bluegreen Vacations cancel and refund our timeshare purchase. We were lied to, deceived, misled, pressured, etc. into buying a timeshare that was supposed to be a good investment and something we could sell if we ever wanted out. However, the reality has been far from this promise.We have lost track of how many lies were told to us during the sales pitch. The sales representatives were pushy and made promises that were never fulfilled. We were told that the timeshare would appreciate in value, but this has not been the case. Instead, we have been stuck with a financial burden that we cannot afford and do not want.We have made attempts to reach out to Bluegreen Vacations directly regarding this, but they have not been too helpful or responsive. We are extremely frustrated at the situation that were in as we trusted Bluegreen Vacations to provide us with a fair and honest deal, but they failed to do so. We request that our timeshare purchase be canceled, and that we receive a full refund for the so-called investment we made.We hope that the Better Business Bureau will take our complaint seriously and help us find a resolution to this issue.
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21372398

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 1, 2024, regarding the consumer correspondence of Mrs.********************************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network so that owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *************************** and Mrs. ********************************* (name as shown on the contract) purchased a timeshare interest with the Bluegreen Vacation Club on August 31, 2013. Mr. and *************** then increased their Points interest through an equity trade on December 8, 2013. Mr. and Mrs. ****** timeshare interest confers ownership of ****** Annual Vacation **** Points.

Upon receipt of your correspondence advising of *****************-****** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialist spoke with **************************** by telephone on March 4, 2024, listening to her concerns, offering assistance with the use of their ownership, advising of possible termination due to nonpayment, and advising that there is no provision for cancellation. In addition to speaking with **************************** directly,Bluegreen wishes to respond to her concerns through the Better Business Bureau as well.

************************ first concern is regarding representations she states were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The ***** Confirmation Interview at Section 12 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 12 provides a space for Mr. and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ***************, by leaving this portion blank,indicated no outside promises or commitments were made by Bluegreen.Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr.and ***************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

*********************** second concern is regarding pressure she states they felt to purchase at the sales presentation. Bluegreen would advise that Mr. and *************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and *************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

*****************-****** third concern involves Bluegreen as an investment and the ability to resell their ownership. Bluegreen believes we sell a valuable vacation product.Still, the timeshare interest Mr. and *************** purchased is for their and their familys personal use. ***** Confirmation Interview Section 13 provides that the ownership purchase is for personal use and enjoyment only. ***** Confirmation Interview Section 13 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Section 13 also provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Again, Mr. and *************** initialed beside Section 13, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, ***** Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership, affirms that the purchase is for personal use, and states there is no guaranteed buy-back of the timeshare. Bluegreen refers owners interested in resale to our authorized third-party resale agent, Pinnacle Vacations. Our Specialist would be happy to provide contact information for these resale agents, if desired.

************************ next concern is regarding affording their timeshare ownership. Bluegreen would advise **************************** that the purchase terms for their timeshare purchase was disclosed at the time of purchase. The second page of Mr. and Mrs. ****** ***** Beneficiary Agreements advises the purchase price and financing terms for their contract. If they were uncomfortable with the financing terms, Mr. and *************** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover, Mr. and *************** initialed beside Section 11 of the ***** Confirmation Interview,indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

*****************-****** final concern is with Bluegreens communication and responsiveness in resolving the issues they have experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on ownersissues until a satisfactory resolution is reached. Bluegreens records indicate that **************************** spoke with our ***** Services team and Responsible Exit team,in which our ***** Services and Responsible Exit Specialists addressed *********************** concerns of their ownership. Bluegreen also received Mrs. ****** emails on September 3, 2021, September 21, 2022 and October 11, 2023. Since the start of COVID-19, Bluegreen would advise that all agents are currently available to assist owners in real-time via live chat or telephone. We encourage them to reach out to our contact center through our online chat servicing or by calling the center to receive further assistance to their concerns. Our customer service inbox is not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. Once our ************* ********************** team received ************************ concerns on December 13, 2023, our Specialist reached out **************************** on December 14 and December 18, 2023, however the telephone number was disconnected. As a result, our Specialist emailed ***************************, that same day, advising that we are trying to reach her. On January 4, 2024, we received **************************** continuing concerns and reached out on January 8, and January 9, 2024, again unable to leave voice messages but sending emails that we wish to speak with her and providing direct contact information. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to **************************** through the Better Business Bureau.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ****** ownership closely. After reviewing their ownership, Bluegreen finds that we will not provide the cancellation and refund requested for Mr. and ***************. Bluegreen wishes to advise that Mr. and Mrs.****** timeshare purchase on December 8, 2013, has been paid in full. Should *************************** have further questions or concerns, she has the direct contact information for our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:03/01/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BBB / Bluegreen Vacations,We have requested to have our timeshare terminated directly with Bluegreen and have only received collections calls instead of a proper response to our request. We were not only lied to,but were also pressured into the purchase of our timeshare by their sales representatives. The sales tactics used against us were aggressive and manipulative, which made us feel uneasy about the entire transaction. We trusted in Bluegreens brand and expected to be treated better than this. The lack of customer service is outrageous. We want to cancel our timeshare, nothing else will suffice. Please have a representative contact us asap.Thanks,****** and *******************
Business Response
Date: 03/12/2024
March 12, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21371995

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on March 2, 2024, regarding the consumer correspondence of *********************** and ************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that *********************** and ************************ purchased a timeshare interest with the Bluegreen Vacation Club on June 28, 2022. At one time, Mr. and Mrs. **** timeshare interest conferred ownership of ***** Annual Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. **** concerns, our ************* ********************** Specialist reached out to Mr. and Mrs. *** by telephone and email on March 4 and March 6, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence, providing account status documentation by email, and providing direct contact information. Our Specialist reached out again by telephone on March 5, 2024, resulting in leaving a voice message that we are trying to reach Mr. and *********** and providing direct contact information. Unfortunately, at this writing, we have received no response from Mr. and Mrs. ***. Although we have been unable to speak with Mr. and *********** directly, Bluegreen wishes to respond to Mr. and Mrs. **** concerns through the Better Business Bureau.

Mr. and Mrs. **** first concern is regarding receiving collection calls. Bluegreen would advise that they have received collection calls related to the past due balance on Mr.and Mrs. **** mortgage loan in connection with their June 28, 2022 timeshare purchase. At the time these calls were made, Mr. and Mrs.**** purchase agreement and promissory note were still in effect. Therefore, the Bluegreen ******************* or any third party with which we contracted was permitted to pursue collection attempts on any past due loan balance. Per Bluegreens records, Mr. and Mrs. **** maintenance fees have also been past due since July 15, 2023 and were sent to a third-party collection agency on November 27,2023.

Mr. and Mrs.**** second concern is regarding not receiving a proper response as they have attempted to cancel their timeshare ownership. Our records indicate an email was received from Mr. and Mrs.*** on October 6, 2023. Since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact ** web page to notify owners that emails are not being answered at this time. We sincerely regret any inconvenience this has caused,but Bluegreen is pleased to have this opportunity to assist Mr. and *********** via their Better Business Bureau correspondence. Regarding Mr. and Mrs. **** request to cancel their timeshare ownership and receive a refund, Bluegreen would remind Mr. and Mrs. *** that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. and Mrs. **** ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise Mr. and Mrs. *** that Bluegreen does not offer a formal buyback program. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. Bluegreen would also advise that Owner Confirmation Interview Section 10(c) *******:indicates that Mr. and *********** made their purchase for long-term use creating a lifetime of vacations. Mr. and Mrs. *** initialed next to Section 10(c) indicating their understanding that Bluegreen does not offer a formal buyback program and there is a limited secondary market for timeshares. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare.

Mr. and Mrs.**** third concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 11 provides a space for Mr. and *********** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *********** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and ***********, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and Mrs. **** next concern is regarding the pressure they state they felt to purchase at the sales presentation. Bluegreen would advise that Mr.and Mrs. *** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and *********** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. and Mrs. **** final concern is with Bluegreens customer service. ********************** strives to provide receptive, reliable, and speedy communication and service for our owners. Bluegreen regrets that Mr. and Mrs. *** feel they did not receive our characteristic high-quality customer service and communication. *********************** records indicate one interaction with our telephone contact center. In this interaction,our representative listened to Mrs. **** concerns and provided assistance and a resolution to her concerns. Bluegreen agents routinely provide helpful information, supportive suggestions, and outstanding service for our owners. At Bluegreen, we pride ourselves on our professionalism, communication, and support of owners.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. **** ownership closely since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ********** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and Mrs. ***. However,at this time, Bluegreen would advise that Mr. and Mrs. **** mortgage loan for their timeshare purchase on June 28, 2022, charged off due to nonpayment on December 4, 2023. Mr. and Mrs. *** are therefore no longer Bluegreen owners and have been removed from our system. As previously mentioned, our Specialist sent Mr. and Mrs. *** account status documentation by email. Should Mr. and *********** have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We went into a contract so that we could enjoy the vacations we was pushed into. Since then we have never been able to even use it. For years we have paid on this with increased fees every year and have never been able to use it. We are always told its booked up and we have to plan at least a year ahead of time. With my health there is no way for us to do that. We was never told we would have to book so far in advanced we was told if we wanted a getaway just to call. I feel we was bullied into a scam of a sort and now I would like out of my contract. I have sent them letters as the web site says but have not received any reply. The first was sent signature required so I know it was received. We have been paying $259.81 for over 4 years now and never allowed to use it. As well as the Maintenance fee every year that started at $300 and is now over $1100 with absolutely nothing to show for it.
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21365293

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 29, 2024, regarding the consumer correspondence of ******************************* and **********************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************** (contract spelling) ****** and ********************************** purchased a timeshare interest with the Bluegreen Vacation Club on March 15, 2019. Mr. and Mrs. ******* timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. ******* concerns,our ************* ********************** Specialist reached out to Mr.and ***************** by telephone and email on March 1, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence, requesting their availability to speak by telephone, and providing direct contact information. Our Specialist reached out again by telephone on March 4, 2024, resulting in leaving a voice message that we are trying to reach Mr. and ***************** and providing direct contact information. Our Specialist spoke with ***************** by telephone on March 6, 2024, listening to her concerns, offering personalized assistance with their ownership, and discussing potential resolutions. ***************** declined assistance utilizing their ownership. In addition to speaking with ***************** directly, Bluegreen wishes to respond to Mr. and Mrs. ******* concerns through the Better Business Bureau as well.

Mr. and Mrs. ******* first concern is with Bluegreens communication and responsiveness as they have attempted to cancel their timeshare ownership. Mr. and ***************** state they have sent letters on the website and by **** mail. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on owners issues until a satisfactory resolution is reached. Our records do show that an email was received from Mr. and ***************** on March 16, 2023. However, since the start of COVID-19, all agents are currently available to assist owners in real-time via live chat or telephone. Our customer service inbox is therefore not routinely monitored, and this information is posted on our Contact ** web page to notify owners that emails are not being answered at this time. In addition, an automated email response was sent to Mr. and ***************** requesting they refrain from emailing and reach out to our customer service contact center either through online chat or by telephone. Bluegreen also received Mr. and Mrs. ******* letter on September 6, 2023. In response to the letter,our ************* ********************** team contacted Mr. and ***************** by telephone and email on September 7 and September 8, 2023 resulting in leaving messages that we were trying to reach them regarding their concerns and providing direct contact information. Unfortunately, we received no response to our voicemail and email messages and were unable to discuss Mr. and Mrs. ******* ownership at that time. At Bluegreen, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to Mr. and ***************** through the Better Business Bureau.

Mr. and Mrs.******* second concern is regarding their initial stay which they state was a free stay at the resort that required they attend a sales presentation.Bluegreen would advise that Mr. and ***************** purchased a four-day,three-night participating partner hotel marketing stay for $200 with the requirement to attend a sales presentation. Mr. and ***************** were not accommodated at the resort because they had purchased a participating partner hotel marketing stay.

Mr. and Mrs.******* third concern is regarding Bluegreen as a financial investment and the ability to resell their ownership. Bluegreen believes we sell a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product.Still, the timeshare interest Mr. and ***************** purchased is for their and their familys personal use. ***** Confirmation Interview Section 14 provides that the ownership purchase is for personal use and enjoyment only. ***** Confirmation Interview Section 14 further states the purchase is made neither as a financial investment nor with an expectation of a financial return on an investment. Section 14 also provides that no one is authorized to guarantee that Bluegreen will repurchase or resell a timeshare interest. Mr. and **************** initialed beside Section 14, signifying they agreed the purchase was for personal use and not for investment purposes. In addition, ***** Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership, affirms that the purchase is for personal use, and states there is no guaranteed buy-back of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. and Mrs. ******* next concern is regarding availability to book vacations with their ownership. Mr. and ***************** state they have never been able to use their ownership due to lack of availability and they feel they do not own enough Points for their desired vacations. Mr. and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. ***** Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and **************** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Regarding Mr. and ***************** feeling they do not have enough Points, Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. As Mr. and ***************** initialed Section 3 of the ***** Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The Points Mr. and ***************** receive cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. Mr. and ***************** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties.

Mr. and ***************** also state they were told they could get cheaper motels through their ownership. Bluegreen would advise that through Mr. and Mrs. ******* Bluegreen ownership and their Traveler Plus Membership, they receive a complimentary Elite Platinum Choice Privileges membership that offers enhanced benefits through Bluegreens partnership with ************** One benefit is that Mr.and ***************** have the option to convert Bluegreen Vacation Club Points into Choice Privileges Points for stays at ************** Once converted, the Choice Privileges Points can be used by calling ************* customer service center or on the ************* website to reserve hotel rooms instead of paying cash. In addition, Mr. and ***************** receive a VIP discount of 15% for hotel stays at ************* when paying cash as well.

Mr. and Mrs. ******* next concern is regarding the pressure they state they felt to purchase, the length of the sales presentation, the limited time offer to purchase, and the incentive of bonus points. Bluegreen would advise that Mr. and ***************** were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. Mr. and ***************** also state the meeting lasted a long time. Our sales presentations impart a great deal of information to prospective and current owners. Due to the volume of information shared during the sales presentations, the time can be lengthy.Moreover, the sales presentation time estimate covers the time for the initial presentation only. This estimate does not include the additional time spent to answer follow-up questions, tour the property, find the Points ownership best suited to a prospective owner, or complete the paperwork for a purchase. Mr. and ***************** state they were advised they had to purchase that day. However, we would remind Mr. and ***************** that Bluegreens sales proposals can vary, so the offer presented to them during the sales presentation was only good for that date. Regarding gifts provided at sales presentations, these incentives are promotional offers given as a bonus for owners to enrich their vacation experience, but are not intended to create pressure. Bluegreen would advise that Mr. and ***************** were provided a Bonus Certificate for ***** Points at the time of their purchase.

Additionally, Mr. and ***************** state the closing was quick and they felt the signing of the contract documents was ******. As acknowledged above, Bluegreen recognizes that the sales process can be lengthy. Bluegreen attempts to abbreviate the lengthy process by summarizing the most pertinent details of the ownership during closing and in the ***** Confirmation Interview. If Mr. and ***************** needed additional time to review the purchase information and documentation before signing, they were free to advise the Bluegreen representative at closing that they needed to review the contract documents completely before executing the purchase paperwork. In addition, if they needed any further explanation, they were free to ask questions and request additional information before executing the contract. As Mr. and ***************** may have experienced with other contractual purchases like houses or automobiles,these contracts routinely include legal description and terminology that consumers can review to their personal comfort level. However, as with any contractual purchase they might make, it is Mr. and Mrs. ******* responsibility to review their contract documents for understanding and request clarification as needed. However, if Mr. and ***************** were willing to complete the purchase without fully reading their contract documents, Bluegreen still provided Mr.and ***************** the days following the closing as their statutory rescission period to review their contract documentation.

Mr. and Mrs. ******* next concern is regarding the increases in their maintenance fees. Bluegreen would advise that maintenance fees are detailed in the ***** Beneficiary Agreement and the ***** Confirmation Interview. ***** Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. ***** Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ***************** initialed next to Section 8, indicating their understanding and consent to maintenance fees. Moreover, Mr. and Mrs. ******* Purchase Proposal outlined the total annual maintenance fee and **** Dues. Bluegreen would like to clarify that Mr. and ***************** were also provided a Maintenance Fee Waiver. This waiver is for the initial six months of ownership as long as qualifying criteria are met.Bluegreen offers this waiver to our new owners as a reprieve of the fees associated with the ownership to assist them in using their Points for vacations prior to paying fees. Bluegreens records indicate that Mr. and Mrs.******* first billing reflects that the six-month waiver was applied. Therefore,Mr. and ***************** may be comparing their first billing which was for only six months to other ******** which were for a full year.

Mr. and Mrs. ******* next concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The ***** Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents. Section 13 provides a space for Mr.and ***************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and **************** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the ***** Beneficiary Agreement at Section 24 provides that Mr. and ****************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and Mrs. ******* final concern is regarding no longer being able to travel due to Mrs. ******* health and affording their timeshare ownership. Bluegreen empathizes with the unfortunate circumstances of Mrs. ******* health issues that have come about since their timeshare purchase with Bluegreen. We understand that ***************** may be unable to travel in her current health condition. Generally, illness and health concerns are not a sufficient basis for cancellation of a Bluegreen contract, as Bluegreen is of the opinion that the owners other family members,friends, and personal contacts remain able to utilize the ownership even as one of the primary owners travel is affected. Still, Bluegreen appreciates Mr. and **************** for sharing the health challenges affecting ***************** and sends wishes for good health and recovery. Bluegreen would also advise Mr. and **************** that the purchase terms for their timeshare purchase were disclosed at the time of purchase. The second page of Mr. and Mrs.******* ***** Beneficiary Agreement advises the purchase price and financing terms for each contract. If they were uncomfortable with the financing terms, Mr. and ***************** could have departed the sales presentation without signing any documentation or completing a purchase. Mr. and **************** initialed beside Section 12 of the ***** Confirmation Interview indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family. In addition,Mr. and ***************** initialed beside Section 8 acknowledging they had taken their maintenance fees and **** Dues into account when making the decision to purchase.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ******* ownership closely, since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and **************** remain bound to the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and *****************. As our Specialist advised during their conversation on March 6, 2024, our ******************* will be reaching out directly to Mr. and *****************. Should Mr. and ***************** have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The date of the transaction was 9/28/2023. the amount we paid from our retirement account was ****** thousand dollars. Bluegreen invited us for a 3 night free stay in ******* to sit thru there seminar, after the seminar.we spoke to a sales agent for the next 4 hours,that said we could travel whenever to almost any destination,but we had to decide right then.we are both elderly,and should of known better, especially being a veteran. we took most of are money out of are savings for retirement,to be able to travel. we tried several destinations, just to find out they were already booked for this year,which we have points that will expire at the end of the year,anouther words, they over sold timeshares which is fraudulent. we tried reaching out to them,they said we have to come into another seminar ,200 miles away to learn the system,which turned out to be another sales pitch to buy more points. we had 10 days to cancell,but the training seminar was months out. we reached out several times to there customer support {*******},but she said ********************** stands firm with the 10 day rule,and she could not do anything, we drove over to **********, there headquarters,was not able to speak to any one..My wife ****** and i would like to cancell this time share,even if we loose 1/2 of are money. They are merging with Hilton,which will make it harder to book anything. we hope you will be able to resolve this issue before it becomes a legal matter. Thank You *********************
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21359581

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 29, 2024, regarding the consumer correspondence of Mr. ******************* and **************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that Mr. ******************* and ***************************************** (name as shown on contract) purchased a Bluegreen Vacation Club timeshare interest on September 28, 2023. Mr. and Mrs. ***** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and Mrs. ***** concerns,and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, our ************* ********************** Specialists spoke with ************* by telephone on March 1, 2024, listening to her concerns,offering a responsible exit for resolution and advising there is no provision for cancellation and refund. Our Specialist sent an email after their call providing a recap of their conversation. Our Specialist received an email response from ************ requesting a call back and spoke with ************* later that same day, providing further detail and clarification of the resolution offered.Our Specialist advised there is no option to waive the requirements. In addition to speaking with ************* directly, Bluegreen wishes to respond to Mr.and Mrs. ***** concerns through the Better Business Bureau as well. Bluegreen would also like to thank Mr. and ************* for their service and commitment to our country.

Mr. and Mrs. ***** first concern arises from the Bluegreen sales presentation they attended. Mr. and ************* advise they were told they had to purchase that day. However, we would remind Mr. and ************* that Bluegreens sales proposals can vary and the offers presented to them were only good for that date. Still, Mr. and ************* were not under any obligation to purchase or sign contracts and could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. and Mrs. ***** second concern is regarding availability to book vacations with their ownership. Mr. and ************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ************* initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. If Mr. and ************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ************* in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr. and ************* for as long as needed to provide guidance, answer questions, and book reservations.

Mr. and Mrs. ***** third concern is that the Bluegreen Vacation Club may be oversold because they have experienced difficulty booking vacations.Bluegreen firmly denies that our Vacation **** ownerships are oversold. We wish to reassure Mr. and ************* that Bluegreen cannot legally oversell the Vacation ****. Bluegreen operates under strict legal requirements to sell only the number of Vacation **** Points that represent the percentage interest of timeshare ownerships that have been purchased by Vacation **** owners and deeded into the Vacation **** Trust. Any challenges Mr. and ************* have experienced with reservation availability are the result of high demand for specific reservations at particular resorts, which may be reserved at or near capacity very shortly following the opening of the reservation booking window.

Mr. and Mrs. ***** next concern is about their experience at an owner update meeting. They state the owner update meeting focused on trying to sell them more Points rather than on teaching them about their ownership. Bluegreen would advise that our owner orientation meetings are designed to answer questions, provide information, and present offers for enhancing Vacation **** ownership. Owner update meetings impart a great deal of information about how to use the ownership, including information about how Vacation **** usage may be enhanced by purchasing additional Vacation **** Points. Still, Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. Mr. and ************* did not need to consider information presented about purchasing additional Points if they were not interested in expanding their ownership. Moreover,Bluegreen would remind Mr. and ************* that as deeded owners with Bluegreen they are not under any obligation to attend owner update presentations when they vacation with Bluegreen using their Points in the future if they do not wish to participate.

Mr. and ************* are also concerned regarding the cancellation policy for the timeshare purchase contract. The statutory rescission period for the timeshare purchase contract provides the cancellation policy that Mr. and ************* mention. The rescission period is stated on the signature page of the Owner Beneficiary Agreement. The Owner Beneficiary Agreement states the rescission period in bold text and capital letters immediately above the signature line where Mr. and ************* signed to make their timeshare purchase.Bluegreen would advise Mr. and ************* had a physical copy of the Owner Beneficiary Agreement in their possession when they left the sales presentation and purchase meeting. Mr. and ************* had an opportunity to read through these materials right away after purchasing or later at their leisure. If Mr.and ************* had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed the contract documents during the rescission period. This is the period during which Bluegreen cancels a contract, and unfortunately Bluegreen did not receive a request to cancel from Mr. and ************* during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. ***** ownership closely. After doing so, Bluegreen finds that Mr. and ************* remain responsible under the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and *************. Bluegreen wishes to advise that Mr. and Mrs. ***** contract for their September 28, 2023, timeshare purchase has been paid in full. Should Mr. and ************* have any further questions or concerns, they have the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm thoroughly fed up with this timeshare company. I strongly advise against ever acquiring one. It's nothing but a drain on time and money. While obtaining it might seem simple, getting rid of it is the bigger headache. Everything was always unavailable, leading us to abandon any future trips using Bluegreen services. These people lied to us and assured us that our points wouldn't expire, but unfortunately, they did. This situation has induced anxiety whenever my wife and I discuss it or timeshares in general. Getting into bed with Bluegreen will leave you trapped with increasing financial obligations with no escape route, hemorrhaging thousands of dollars in the process. You have been warned!!!
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21363969

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 29, 2024, regarding the consumer correspondence of Mr. ************** (name shows on contract documents as **************************). Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ****************************** and *************** *** purchased a Bluegreen Vacation Club timeshare interest on August 1, 2017. Mr.and Mrs. **** timeshare interest conferred ownership of seven thousand Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. **** concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists attempted to reach Mr. *** by telephone on March 1, 2024. Our Specialists call was answered but was then disconnected before she could state the reason for her call. Our Specialist followed up by email on that same date to notify Mr.*** that we would like to speak with him further to address his Better Business Bureau correspondence. Our Specialist reached out again and briefly spoke with Mr. *** by telephone on March 4, 2024, in which Mr. **** advised that it was not a good time to speak. Our Specialist advised Mr. *** of the email she sent previously requesting to schedule time to speak with him. Our Specialist spoke with Mr. *** by telephone on March 6, 2024, listening to his concerns, advising the status of their account and advising that they are no longer owners. In addition to speaking with Mr. *** directly, Bluegreen wishes to respond to Mr. **** concerns through the Better Business Bureau.

Mr. **** first concern is regarding the cost of their timeshare ownership.Bluegreen would advise Mr. and Mrs. *** that the financing terms for their timeshare contract were disclosed at the time of purchase. The second page of Mr. and Mrs. **** Owner Beneficiary Agreement advises the purchase price and financing terms for the contract. In addition, the Purchase Proposal includes a breakdown of annual maintenance fees and Vacation **** Dues, as well as loan financing terms. If they were uncomfortable with the financing terms, Mr. and Mrs. *** could have departed the sales presentation without signing any documentation or completing a purchase. Moreover,Mr. and Mrs. *** initialed beside Section 12 of the Owner Confirmation Interview, indicating that they could afford to make all payments connected with the timeshare purchase and that it would not pose an undue financial burden for their family.

Mr. **** second concern is regarding difficulty in ending their ownership. Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and Mrs. **** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. and Mrs. *** signed to make their timeshare purchase. Mr. and Mrs. *** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and Mrs. *** had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. This is the only time the contract provides for Bluegreen to cancel a purchase upon request. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and Mrs. *** during the rescission period.

Mr. **** third concern is regarding availability to book vacations with their ownership. Mr. and Mrs. *** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview, Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from eleven months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and Mrs. *** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and Mrs. *** wanted additional information about reserving vacations, they were welcome to call our customer service contact center. Our contact center is open six days a week to assist owners in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could have stayed on the telephone with Mr. and Mrs. *** for as long as needed to provide guidance,answer questions, and book reservations.

Mr. **** next concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 13 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 13 provided a space for Mr. and Mrs. *** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing.Mr. and Mrs. *** completed this field by writing None, indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr.and Mrs. **** as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. **** final concern is that they understood their Points would not expire. Mr. and Mrs. *** earned their Points every other year.During their ownership, they had the option to use all of their seven thousand Points during the first year in any season. In addition, 50 percent of their Points could also be used during the second year of their two-year cycle for bookings in any travel season. At the end of the first year of use, any Points remaining of the other ********************************************************************************************************************** by telephone with the contact center. Once Mr. and Mrs. **** Points were rolled over, they could have been used for an additional year to travel in Red, White,or Blue **************. This information is provided in the Owner Confirmation Interview in Section 2. Section 2 also specifies the administrative fees associated with saving Points. Mr. and Mrs. *** initialed beside Section 2,indicating their understanding of the process to save Points, the associated costs, and that all Points would expire at the end of the second year.

Bluegreens ************* ********************** team has reviewed Mr. and Mrs. **** ownership closely. After doing so,Bluegreen finds that we will not provide the cancellation requested for Mr. and Mrs. ***. However,Bluegreen would advise that Mr. and Mrs. **** mortgage loan for their timeshare purchased on August 1, 2017, which was serviced by a third party,charged off due to nonpayment on February 27, 2024. Mr. and Mrs. *** are therefore no longer Bluegreen owners. Should Mr. and Mrs. *** have further questions or concerns, they have the direct contact information for our Specialist.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/28/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is in regard to Bluegreen Vacationss unethical business practices. We were initially pressured into purchasing a timeshare by Bluegreen's pushy and manipulative sales representatives in 2023. They offered us gift cards as incentives to sign up, not disclosing the full extent of the financial burden we would be undertaking. We were led to believe that owning a timeshare would ***** us a wealth of travel opportunities, but this could not be further from the truth. Since becoming timeshare owners, our experience has been filled with difficulty in booking, poor resort accommodations, and constant fee increases. Being completely dissatisfied with our timeshare, we contacted Bluegreen to express our concerns and request to cancel our ownership. However, instead of taking our complaint seriously and providing a reasonable solution, Bluegreen simply offered us ***** free points on something we are not even utilizing. It is clear that Bluegreen has no regard for their customers and only cares about making a profit. We are extremely unhappy with the way Bluegreen has handled our concerns and feel like they have completely dismissed our complaints. We want nothing more to do with this company and ask for your assistance in terminating our ownership
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21362218

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 29, 2024, regarding the consumer correspondence of ***************************** and ************************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************** and ************************************ purchased a timeshare interest with the Bluegreen Vacation Club on June 9, 2023. Mr. and ******************* increased their Points ownership by purchasing an additional contract on July 8, 2023. Mr. and ********************* timeshare interests confer ownership of ****** Biennial Vacation **** Points, ****** Annual Vacation **** Points, and Premier Gold benefits.

Upon receipt of your correspondence advising of Mr. and ********************* concerns, our ************* ********************** Specialist reached out to Mr. and ******************* by telephone and email on February 29, 2024,resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence and providing direct contact information.******************* replied by email later the same day advising of her availability to speak by telephone. Our Specialist responded by email on March 1, 2024,confirming their scheduled appointment time. Our Specialist spoke with Mr. and ******************* by telephone on March 6, 2024, listening to their concerns, apologizing for their experience, offering personalized assistance with their ownership,and advising there is no option to cancel with open loan balances. Mr. and ******************* declined assistance with their ownership. In addition to speaking with Mr. and ******************* directly, Bluegreen wishes to respond to Mr. and ********************* concerns through the Better Business Bureau as well.

Mr. and ********************* first concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 11 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 11 provides a space for Mr. and ******************* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and ******************* completed this field by writing None indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and *******************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and ********************* second concern is regarding the pressure they state they felt to purchase when attending sales presentations and the incentives offered. Bluegreen would advise that Mr. and ****************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and ****************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs. Regarding gifts provided at sales presentations, these incentives are promotional offers given as a bonus for owners to enrich their vacation experience, but are not intended to create pressure.

Mr. and ********************* third concern is they state they were not told of the financial implications of their purchase and they feel their fees are constantly increasing. Bluegreen would advise that maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ********************* Purchase Proposal provided information regarding their current annual maintenance fees, the additional annual maintenance fees for their purchase, and the total annual maintenance fees after their upgrade purchase. Section 8 also provided a breakdown of the maintenance fees associated with their additional purchase. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due.

With respect to mortgage payments and interest rates, those purchase terms were advised on the second page of Mr. and ********************* Owner Beneficiary Agreement and on their Purchase Proposal. Mr. and ****************** initialed at the bottom of page two of their Owner Beneficiary Agreement confirming they had reviewed and agreed to the Purchase Terms. Mr.and ******************* were under no obligation to purchase if they were uncomfortable with these financing terms.

Regarding Mr. and ******************* asserting that there have been constant fee increases, Bluegreen would advise that Mr. and ******************* have only received a prorated maintenance fee and **** Dues billing statement in connection with their upgrade purchase. This billing statement included the last six months of their first annual maintenance fee billing for their initial purchase that had a later due date because Mr. and ******************* were provided with a certificate that waived their maintenance fees and **** Dues for the first six months of their initial purchase. Therefore, Mr. and ******************* have not experienced fee increases during their ownership.

Mr. and ********************* next concern involves experiences with resort villas that did not meet their expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays,such as by offering to repair broken items, clean areas needing attention, or move Mr. and ******************* to another resort villa accommodation if one should be available. We encourage owners and guests to call our customer service contact center about their resort service experiences, as our customer service agents can review their situation and assist with their concerns appropriately.

Mr. and ******************* also express concern with the availability to book vacations with their ownership. Mr. and ******************* were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 3 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 3 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ******************* initialed beside Section 3, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and ******************* want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ******************* in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with Mr. and ******************* for as long as needed to provide guidance, answer questions,and book reservations.

Mr. and ********************* next concern is they have not received their preferred resolution of the cancellation of their timeshare ownership. Bluegreen would remind Mr. and ******************* that they purchased a timeshare ownership that is intended to be a lifetime ownership. Bluegreen would advise that the Owner Beneficiary Agreement Terms and Conditions: Section 1(a) Trust Agreement: indicates that Mr. and ********************* ownership is intended to be perpetual creating a lifetime of vacations. Bluegreen would also advise that Owner Confirmation Interview Section 10(b) *******: indicates that Mr.and ******************* made their purchase for long-term use creating a lifetime of vacations. Mr. and ******************* initialed next to Section 10(b) indicating their understanding that Bluegreen does not offer a formal buyback program and there is a limited secondary market for timeshares. In addition, Owner Beneficiary Agreement Section 5: Purchasers Acknowledgments disclaims the investment potential of the ownership and states there is no guaranteed buy-back of the timeshare. Bluegreen makes no guarantees of providing any potential options for exiting a timeshare ownership. Bluegreen believes we offer a valuable vacation ownership but understands that some owners may come to an end with the Bluegreen product. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests.Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Mr. and ********************* final concern is they feel Bluegreen has dismissed their complaints. Bluegreen would advise that our ************* ********************** team is dedicated to finding agreeable resolutions for each owners unique circumstances and ownership concerns. Our ************* ********************** Specialist endeavored to provide helpful assistance for Mr. and ******************* during their conversation on February 7, 2024, and provided all resolutions available for Mr. and *******************. Bluegreen appreciates Mr. and ********************* informing us of their frustration with the assistance they have received from the previous ************* ********************** Specialist to assist them. We sincerely regret if Mr. and ******************* did not feel their concerns were addressed appropriately by the previous Specialist. We take owners feedback seriously and are grateful for an opportunity to review our servicing for any improvement opportunities.

Bluegreens ************* ********************** team has reviewed Mr. and ********************* ownership closely, since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ****************** remain bound to the terms of the purchase agreements and promissory notes they executed for their timeshare purchase. Bluegreen will not provide the cancellation and release from further financial obligation requested for Mr.and *******************. Should Mr. and ******************* have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/13/2024

Complaint: 21362218

I am rejecting this response because:
The conversation on 3.6.24 with Bluegreen there was no assistance offered with our ownership other than to be removed from the call list for sales. The impression the sales reps gave us on our first purchase was that it was easy to book and there would be no issues of us being able to book whenever and where ever we wanted without an issue. The 2nd sales rep gave us the impression that we needed to upgrade due to the point value changing and that he would give us a deal based on what we got the first go around which he said he had never seen that great of a deal before. You are rushed through all of the documents to sign and there are so many..it's like buying a house and would take forever if you actually sat down and read everything. After being tide up for most of your day on vacation (4-6 hours) you are just ready to hurry and be done with it and no time to call an attorney to review the documents before you sign.
We also discussed the availability to book vacations and was advised we could book them in advance but we didn't think we would have to book 2 years out to possibly get where we wanted then not knowing if ***************** would be able to get that time approved off from work. As much as we are paying it shouldn't be this difficult to plan a vacation when it should be stress free.
Regarding the sales pressure. We got calls prior to our first stay asking to attend a owner check in and the rep advised "what else do you have planned to do?" even though we first told him no he continued to pressure us to attend.
Bluegreen has dismissed our complaints by giving us extra points that we are not going to use and did not want. Booking our trips on Air B&B or VRBO is way better than dealing with Bluegreen and their fluff. We have been turned off by the whole representation and actions of Bluegreen and no longer wish to be an owner.

Sincerely,

******** And *************************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We, ***** and *********************, are very dissatisfied as owners of Bluegreen vacations. We were told many promising things about all the times and vacations we could use our points for. We were told we could book at any time, whenever a location was available to use. Now that we are retired, we couldnt get anything because nothing is available to use. Our points go unused and the amount of points to book has risen drastically, causing frustration and concern.Whenever we had gone somewhere, we were told that we HAD to go to the meeting, making us feel trapped and uncomfortable. The sales representatives have gotten angry, pressuring us every time because we refused to buy more points. We cant afford those extra points anyway,but were told to try and upgrade to ****** points while being yelled at throughout the sales pitch. Some of your representatives would slam their hands on the desk and would verbally escalate the situation. This experience has left us nothing short of embarrassment. The pressure and rising costs are too much for us to bear.That being said, we request the cancellation of our contract, as well as a refund of all the monies properly owed to us.
Business Response
Date: 03/08/2024
March 8,2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21361565

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 28, 2024, regarding the consumer correspondence of ************************* and Mrs. ********************** Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* and Mrs. ********************* purchased a timeshare interest with the Bluegreen Vacation Club on March 11, 2018. Mr. and *************** timeshare interest confers ownership of ****** Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. and *************** concerns, our ************* ********************** Specialist reached out to Mr. and *************** by telephone and email on March 1, 2024, resulting in leaving messages that we wish to speak with them regarding their Better Business Bureau correspondence, requesting their availability to speak by telephone, and providing direct contact information. Our Specialist spoke with ************** by telephone on March 4, 2024, listening to his concerns, offering personalized assistance with their ownership, providing potential resolutions,discussing payment options for their maintenance fees, and explaining the consequences of nonpayment. ************** declined assistance with their ownership and payment options for their maintenance fees. In addition to speaking with ************** directly, Bluegreen wishes to respond to Mr. and Mrs. ************* through the Better Business Bureau as well.

Mr. and *************** first concern is regarding representations they state were made at the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details contained in the contract documents. The Owner Confirmation Interview at Section 13 states that salespersons are not authorized to make oral representations, promises, or offers that modify the contract documents.Section 13 provides a space for Mr. and *************** to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. and *************** completed this field by writing None indicating no outside promises or commitments were made by Bluegreen. Furthermore, the Owner Beneficiary Agreement at Section 24 provides that Mr. and ***************, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. and *************** second concern is regarding availability to book vacations with their ownership. Mr. and *************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and *************** initialed beside Section 1,indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Bluegreen regrets any difficulty Mr. and *************** have experienced booking reservations for their desired travel.However, our records indicate that Mr. and *************** have booked six Points reservations and made one Choice Privileges conversion with their ownership. Furthermore, if Mr. and *************** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and *************** in getting the most out of their Bluegreen ownership. Bluegreen contact center agents do not have restrictions on their talk times, so an agent could stay on the telephone with Mr.and *************** for as long as needed to provide guidance, answer questions, and book reservations.

Mr. and *************** third concern is they state they were told they needed more Vacation **** Points for additional booking and travel opportunities and they feel that the amount of Points to book has risen drastically. Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. As Mr.and *************** initialed in Section 3 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is assigned nightly and weekly Points values that vary depending on the day of the week, size of the unit,resort location, and season. The Points Mr. and *************** receive cover fewer nights at some properties based on these factors, but at other resorts, a full weeks stay can be reserved very affordably. Mr. and *************** also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. Bluegreen would also like to clarify that the Points table for each resort location is set at the time the resort property is added to the Vacation ****. Therefore,the Points set for each type of unit and season of the year do not vary once the Points table has been published.

Mr. and *************** next concern is they state they were told they had to attend an owner meeting on each of their vacations. Bluegreen would advise Mr. and *************** that they are free to decide when they wish to attend an owner update presentation for their ownership. As deeded owners with Bluegreen, Mr. and *************** are not under any obligation to attend owner update presentations when they vacation at Bluegreen resorts using their Points.However, Mr. and *************** are always welcome to attend a presentation should they wish to learn more about their ownership, hear Bluegreens current sales offers, or obtain the gifts given for attending a presentation.

Mr. and ************** also express concern with the pressure they state they felt to purchase when attending sales presentations and that the sales representatives behavior made them feel uncomfortable. Bluegreen regrets to hear about these concerns and assures Mr. and *************** that their concerns have been noted. In the future, we would encourage Mr. and *************** to call our customer service contact center about their experiences, as our customer service agents can review their situation and assist with their concerns appropriately. Bluegreen would advise that Mr. and *************** were not under any obligation to purchase or sign contracts. Our sales teams share a wealth of information about our product. However, Mr. and *************** could have left our welcome center without purchasing if they felt the Bluegreen product did not suit their vacation needs.

Mr. and *************** final concern is they state the rising costs of their ownership is more than they can bear. Bluegreen would advise that maintenance fees are discussed at the time of purchase and detailed in the Owner Beneficiary Agreement and the Owner Confirmation Interview. Owner Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point.Moreover, Section 4 provides that Bluegreen has the right to increase or decrease fees from time to time. Owner Confirmation Interview Section 8 also advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. Furthermore, Mr. and *************** initialed next to Section 8 of the Owner Confirmation Interview, indicating they took into account the maintenance fees and **** Dues when making their decision to purchase. They also initialed next to Section 12 of the Owner Confirmation Interview confirming that they could afford to make all payments connected with the timeshare and that it would not pose an undue financial burden for their family.

Bluegreens ************* ********************** team has reviewed Mr. and *************** ownership closely, since receiving their Better Business Bureau correspondence. After review, Bluegreen finds that Mr. and ************** remain bound to the terms of the purchase agreement they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested for Mr. and ***************. Bluegreen would advise that Mr. and *************** contract for their purchase on March 11, 2018 is paid in full. Should Mr. and *************** have any further questions or concerns, we invite them to reach out to our Specialist at the direct contact information provided.

Sincerely,

***************************
******** **** Services
Bluegreen Vacations Corporation
Initial Complaint
Date:02/28/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This correspondence serves as our sixth attempt to address a matter of great importance and seek resolution in accordance with the terms outlined in our contract. Unfortunately, despite our persistent efforts, we have yet to receive the communication and assistance necessary from your esteemed organization. We seem forced to post on the BBB to get some level of proper communications and resolution. Multiple attempts have been ************** with your corporate office, and we regret to inform you that we have not received any response. Our correspondence to the ***** of ********* has also yielded no results. Despite discussions with *******************************, who assured us that our concerns about ownership and our genuine offer to return fully paid properties to your organization would be addressed, our attempts to seek clarification have been met with silence.In our pursuit of alleviating the financial burden associated with the ownership of these properties, fully paid for, and considering our impending retirement, we extended an offer to surrender these assets at no cost. Regrettably, this gesture was not acknowledged or considered.Adhering to the call recording policy, we sincerely hope you review the recorded assurances provided by ******************, recognizing the value of responsible and fully paid owners. Despite our diligent adherence to her instructions, the recent lack of communication from ****************** has left us with no option but to escalate this matter to the management level for prompt resolution.It is crucial to emphasize that, per the terms outlined in our contract, if a managing resort fails to respond to written and verbal communications, through various channels such as U.S. mail, email, and phone calls, it constitutes a breach of service and communication elements. Such disregard for communication over an extended period renders the contract abandoned by the party in question.We have meticulously tracked every letter and email sent to your company, and your phone system records incoming and outgoing calls, providing evidence of our persistent attempts to engage in open communication. Regrettably, your company has failed to reciprocate.In light of the apparent abandonment reflected in your actions, we have reluctantly decided to mirror your course and leave this matter in your hands. However, we urge you to consider the gravity of the situation and request an immediate intervention from management to facilitate a resolution.We have exercised patience despite the challenges faced, but we insist on hearing from a member of management to ensure a fair and equitable resolution. Should our efforts to engage with management prove futile, we will have no choice but to take the necessary steps to resolve this matter ourselves and abandon this ownership and walk away from this entire matter.We appreciate your immediate attention to this urgent matter and look forward to a prompt and constructive response.Regards, **************************************
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21360298

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 28, 2024, regarding the consumer correspondence of ***************************** and **********************************. Thank you for reaching out to us on their behalf to apprise us of their inquiry.

Bluegreen is committed to providing excellence in customer service and ensuring our owners and guests are satisfied with their overall experience.It is Bluegreens goal to provide a comprehensive and responsive support network so owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ***************************** and ********************************** and *************************** first purchased a timeshare interest with the Bluegreen Vacation Club on August 22, 2008. Mr. and ***************** then separately purchased an additional contract on October 10, 2010. Mr. and ***************** increased their Points ownership through an equity trade on January 12, 2013. Mr. and ***************** and **************** then upgraded their ownership by purchasing an equity trade on August 29, 2013 and by purchasing an additional contract on October 31, 2015. Mr. and ***************** and Ms. ******* combined timeshare interests confer ownership of ***** Biennial Vacation **** Points and ****** Annual Vacation **** Points and Premier Platinum benefits.

Upon receipt of your correspondence advising of Mr. and Mrs. ******* concerns, our ************* ********************** Specialist briefly spoke with **************** by telephone March 1, 2024, in which **************** advised he would call our Specialist at a more convenient time. Our Specialist sent a follow up email requesting to schedule a time to speak with him and providing direct contact information. Our Specialist spoke with **************** by telephone on March 4, 2024, listening to his concerns, offering personalized assistance,potential options for a resolution and advising that there is no provision for cancellation. **************** declined our Specialists offer and expressed his understanding.In addition to speaking with **************** directly, Bluegreen wishes to respond to Mr. and Mrs. ******* Better Business Bureau correspondence as well.

Mr. and Mrs. ******* first concern is with Bluegreens communication and responsiveness in resolving the issues they have experienced. Bluegreen strives to provide rapid and reliable communication for our owners. Bluegreens policy is to return owners communications promptly and follow through on ownersissues until a satisfactory resolution is reached. Bluegreens records indicate multiple interactions with our ***** Services team. In each of these interactions, our representatives listened to Mr. and Mrs. ******* concerns and offered assistance with many aspects of their ownership. Bluegreens records also show that we received Mr. ******* email on August 18, 2022. Since the start of COVID-19, Bluegreen would advise that all agents are currently available to assist owners in real-time via live chat or telephone. Therefore, *************** received an automatic response to his email advising him to reach out to our contact center through our online chat servicing or by calling the center to receive further assistance to their concerns. Our customer service inbox is not routinely monitored, and this information is posted on our Contact Us web page to notify owners that emails are not being answered at this time. Our ************* ********************** team began outreach to Mr. and ***************** in September 2022, speaking with **************** on October 3, 2022, and our ************* Manager speaking with **************** on December 20, 2022, and March 17, 2023, in which our Manager informed of the status of their account and reviewed the termination process with ****************. Our Manager offered to provide updates regarding Mr. and Mrs. ******* account, however at this writing, the Mr. and Mrs. ******* account status remains the same. Our ************* ********************** team reached out to Mr. and ***************** again on July 13, 2023, and spoke with **************** on July 25, 2024, revisiting his concern and advising **************** the status of his account. At **********************, we pride ourselves on our professionalism,communication, and support of owners. Once again, Bluegreen is pleased to respond to **************** through the Better Business Bureau.

Mr. and ***************** are also concerned regarding repossession of their ownership for nonpayment of maintenance fees. They state the relinquished the rights to their ownership and expected for their account to be ********************************* wishes to advise that Maintenance fees are discussed at the time of purchase and detailed in the ***** Beneficiary Agreement and the ***** Confirmation Interview. ***** Beneficiary Agreement Section 4: Common Assessment Fees and **** Dues sets forth that maintenance fees are billed annually as a base amount plus an added amount per Vacation **** Point. Section 4 also provides that Bluegreen has the right to increase or decrease fees from time to time. The ***** Confirmation Interview at Section 8 advises that maintenance fees and **** Dues are owner obligations calculated based on the number of Vacation **** Points owned. Mr. and ***************** initialed next to Section 8, acknowledging their maintenance fees. Bluegreen endeavors to make maintenance fees manageable for owners by offering several payment options for maintenance fees, including installment plans of three months, longer payment plans, and advance prepayments before the maintenance fee bill is due. If maintenance fees are not paid in a timely manner, Bluegreen restricts ownersreservation privileges until a payment arrangement is established. If maintenance fees remain unpaid after several months time, Bluegreen may initiate a termination process to deactivate and terminate the delinquent account per *********************** Assessment Billing and Collection Policy. This termination occurs only after Bluegreen mails a series of letters to advise of the delinquency, offer an opportunity to bring the account current, and inform the owner of their termination from the Vacation ****. There is no specific timeframe or way to expedite the termination process.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** and Ms. ******* ownership closely. After doing so, Bluegreen finds that Mr. and ***************** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. Bluegreen will not provide the cancellation requested by Mr. and ***************** and ****************. During the telephone call on March 4, 2024, our Specialist advised that termination pursuant to Bluegreens Assessment Billing and Collection Policy. Our Specialist advised **************** that there is no timeshare established for the termination process. Should Mr. and ***************** have any further questions or concerns, they have the direct contact information for our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/13/2024
I am writing to address a matter of great importance concerning our ownership with Bluegreen. We appreciate the detailed communication that Bluegreen has provided over the years, outlining the facts of our ownership and the commitments we made when we signed the agreements.

However, it is disheartening to note that there has been a consistent avoidance of a crucial aspect of our correspondence with Bluegreen. Despite our efforts to communicate this matter extensively through six letters, it remains unacknowledged. This particular issue renders all other discussions irrelevant, regardless of the positive image portrayed by Bluegreen.

As retirees aged 71 and 80, we find ourselves facing financial constraints that hinder our ability to meet the ongoing payments associated with our ownerships. Relying on a limited social security income, we are unable to sustain the financial commitments required to maintain these two properties.

In our genuine effort to find a resolution, we extended an offer to deed back these fully paid-off contracts to Bluegreen at no cost. Not only would this be a relief for us, but it also presents an opportunity for Bluegreen to generate profit when reselling these properties in your sales room.

Regrettably, our attempts to engage with Bluegreen on this matter have been met with indifference. Despite our offers and the fact that we explored selling the properties independently with no success, we find ourselves at a crossroads with only two viable options.

Option One entails Bluegreen accepting the return of these two ownerships, allowing the company to benefit financially without encountering any complications or challenges.

Option Two involves Bluegreen persisting in emphasizing the signed contract, leading to a further default situation that *** eventually result in foreclosure. This outcome is avoidable, given the right course of action.

The Bluegreen contract explicitly grants the company and the developer the "right to cure,"placing the power to resolve this matter squarely in the hands of Bluegreen. We have diligently communicated our financial constraints, and the repeated robotic response we have received thus far has brought us to this point. We have run out of ways to explain the facts to Bluegreen. They keep going back like their response here on the BBB and talking about the past and usage, we have been talking about the here and now. We do not have the money to keep this, if Bluegreen keeps ignoring that there is nothing, we can do about it.

The current situation,if left unaddressed, will inevitably worsen and result in a further default scenario. We implore Bluegreen to consider the human aspect of this situation and work collaboratively with us to reach a mutually beneficial resolution.

Thank you for your attention to this matter, and we hope for a prompt and thoughtful and relevant response.
Complaint: 21360298

I am rejecting this response because:

Sincerely,

*************************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite the promises at the time of purchase of access to highly desired locations, we have repeatedly been unable to book stays at several of your resorts, even when booking 11 months in advance. When we have managed to secure a booking, the quality and cleanliness of the rooms has been subpar and lacking in necessary provisions. Basic amenities like coffee and toilet paper are rationed to an absurd degree, and we have found ourselves having to purchase additional items just to have a reasonably comfortable stay.We are tired of dealing with all of these issues and frustration, given the amount of money we have poured into our timeshare ownership. For these valid reasons, we have made multiple requests in writing and verbally for the cancellation of our timeshare ownership..It is additionally expected that we receive a refund for our past payments due to all of these false promises.
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21360051

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 28, 2024, regarding the consumer correspondence of **********************************. Thank you for reaching out to us on her behalf to apprise us of her inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ********************************* and ********************************** first purchased a timeshare interest with the Bluegreen Vacation Club on December 22, 2008. Mr. and ***************** increased their Points ownership through an equity trade on August 17, 2012; then together with *************************** purchasing an additional contract on January 9, 2014. Mr. and ***************** and Mr. **** completed an equity trade on October 30, 2019; and purchased an additional contract on March 26, 2022. Mr. and ***************** and Mr. ****s timeshare interests confer ownership of ****** Annual Vacation **** Points and Premier Gold benefits.

Upon receipt of your correspondence advising of Mrs. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists briefly spoke with ***************** by telephone on February 29, 2024, in which they scheduled a time to speak at a later date. Our Specialist reached out by telephone and email on March 6, 2024, resulting in leaving messages that we wish to speak with her regarding her Better Business Bureau correspondence and providing direct contact information. On March 7, 2024, ***************** responded via email explaining her unavailability. Our Specialist replied requesting a time to speak with her. Unfortunately, at this writing, our Specialist has not received any additional response from *****************. Although we have been unable to speak with ***************** in detail, Bluegreen wishes to respond to her concerns through the Better Business Bureau.

Mrs.******* first concern is regarding availability to book vacations with their ownership. Mr.and ***************** were advised during the sales presentation that Bluegreens business operates on a reservation booking window. This booking window offers owners the widest selection of vacations when an owner confirms reservations in advance. Owner Confirmation Interview Section 1 describes the booking lead time. It states that reservations at Vacation **** accommodations can be booked from 11 months to two days in advance of the owners travel dates. Section 1 also states that reservations are based on space availability and are not guaranteed until confirmed. Mr. and ***************** and Mr. **** initialed beside Section 1, indicating they understood that vacations would be based upon availability at the time of confirming a reservation. Furthermore, if Mr. and ***************** and Mr. **** want additional information about reserving vacations, we invite them to call our customer service contact center. Our contact center is open six days a week to assist Mr. and ***************** and Mr.**** in getting the most out of their Bluegreen ownership.Bluegreen contact center agents do not have restrictions on their talk times,so an agent could stay on the telephone with Mr. and ***************** and Mr. **** for as long as needed to provide guidance, answer questions, and book reservations. However, a thorough review of Mr. and ***************** and Mr. ****s account reveals that more than 164 reservations have been booked and cancelled at many different Bluegreen resorts during the years they have owned.

Mrs. ******* second concern involves experiences with resort villas that did not meet expectations for resort accommodations. Bluegreen aims to provide beautiful vacations and exemplary customer service for our ********************** **** owners. While special requests for accommodations are never guaranteed at Bluegreen, our resort staff and contact center agents are pleased to assist with any challenges our owners experience with reservations or accommodations. It is standard practice for our team members at resort properties to assist owners during their stays, such as by offering to repair broken items, clean areas needing attention, or move Mr. and ***************** and Mr. **** to another resort villa accommodation if one was available. We encourage ***************** to call our customer service contact center about her ********************** service experiences, as our customer service agents can review ******************* situation and assist with her concerns appropriately.

***************** is also concerned regarding her request to cancel their ownership.Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. and ***************** and Mr. ****s review. The Owner Beneficiary Agreement states the rescission period on the signature page in bold text and capital letters immediately above the signature lines where Mr. and ***************** and Mr. **** signed to make their timeshare purchase. Mr. and ***************** and Mr. **** had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting.Mr. and ***************** and Mr. **** had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. and **************** and Mr. **** had doubts about the Bluegreen product or its fit for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel,if desired. This is the only time the contract provides for Bluegreen to cancel a purchase. Unfortunately, Bluegreen did not receive a request to cancel from Mr. and ***************** and Mr. **** during the rescission period.

Bluegreens ************* ********************** team has reviewed Mr. and ***************** and Mr. ****s ownership closely. After doing so, Bluegreen finds that Mr. and **************** and Mr. **** remain responsible under the terms of the purchase agreements they executed for their timeshare purchases. However, Bluegreen wishes to advise that Mr. and ***************** and Mr. ****s maintenance fees are more than sixty days past the original due date Should ***************** have any further questions or concerns, she has the direct contact information of our ***************************************************************************** **** Services
Bluegreen Vacations Corporation
Customer Answer
Date: 03/12/2024

Complaint: 21360051

I am rejecting this response because: I am not making excuses. Bluegreen sold me more points while guiding me and providing me with information to sell those points to pay my maintenance fees. The gave me company names and contacts to do just that and I did. It was great for a few months then Bluegreen locked my account and I couldn't do anything for 8+ months. I have told Bluegreen all this and not once have they asked me who told me this. Who advised me on this, because they know it's happening. It's a sales tactic. Everything in my complaint is the truth but this is the main reason we are done with Bluegreen. They have lied to us and punished us for what there sales people told and helped us do

Sincerely,

*****************************
Initial Complaint
Date:02/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In February 2022,I was sold a time share worth ****** usd.this comes with a certain number of points to use while accessing blue green resorts and hotels locally and abroad,points not transferable if unused,but points given per yr not enough to go to any vacation,they later informed me that I would have to upgrade or buy additional points whenever I wanted to go on a vacation.this was contrary to what they told me at the presentation,they mis-sold a product to me with lies,they have not tried to resolve the issue ,am paying monthly 215 usd plus maintainance fees,they threatened to report to credit bureaus if I stop payments,all this for a product I dont use .they referred me to pinnacle whom I paid to list my time share for sell,there has not been any progress on that Front.I need help to cancel and exit.
Business Response
Date: 03/08/2024
March 8, 2024

***************************
BBB Services Specialist
Better Business Bureau Serving Southeast ******* and *************
***************************************************************************************

RE: Consumer File No. 21357463

Dear ********************:

This message is in response to the Better Business Bureaus electronic mail correspondence received by Bluegreen Vacations on February 28, 2024, regarding the consumer correspondence of *************************. Thank you for reaching out to us on his behalf to apprise us of his inquiry.

Bluegreen is committed to providing excellence in customer service and to ensuring our owners and guests are satisfied with their overall experience. It is Bluegreens goal to provide a comprehensive and responsive support network,so our owners and guests can focus on enjoyable and memorable vacations.

Bluegreens records indicate that ************************* and Ms. **************** purchased a Bluegreen Vacation Club timeshare interest on January 24, 2023. Mr.****** and Ms. ******** timeshare interest confers ownership of nine thousand Biennial Vacation **** Points.

Upon receipt of your correspondence advising of Mr. ******* concerns, and in accordance with Bluegreens desire to provide each owner with education,resolution, and ongoing service, one of our ************* ********************** Specialists spoke with Mr. ****** by telephone on February 28, 2024, listening to his concerns, reviewing the guidelines of the ownership, and offering to open a case with our ******************* to explore any options that *** exist. Mr.****** accepted our Specialists offer resulting in a case being opened on his behalf. In addition to speaking with Mr. ****** directly, Bluegreen wishes to respond to his concerns through the Better Business Bureau as well.

Mr. ******* first concern is that he feels they do not own enough Points to travel, and he states they were told they need more Vacation **** Points for additional booking and travel opportunities. Bluegreen is firmly of the opinion that all Vacation **** Points are valuable for reserving enjoyable and memorable vacations. As Mr. ****** and Ms. ******* initialed in Section 1 of the Owner Confirmation Interview, each of Bluegreens Vacation **** accommodations is as****** nightly and weekly Points values that vary depending on the day of the week, size of the unit, resort location, and season. The nine thousand Biennial Points Mr. ****** and Ms. ******* receive cover fewer nights at some properties based on these factors, but at other resorts a full weeks stay can be reserved for four thousand Points or fewer.Mr. ****** and Ms. ******* also received for their review a Points Guide advising the number of Points needed for each accommodation. The Points Guide provides helpful information for owners to plan vacations with full knowledge of the times of year and types of accommodations their ownership allows at Bluegreens varied resort properties. For example, during the Blue Season in parts of December,January, and February, a one-bedroom suite vacation villa that sleeps four people at *********** Lights resort in ************, ************** is available for an entire week for just four thousand Points. At ***********************style villa is only three thousand Points weekly for much of January,February, March, November, and December. Our ********************************************* resort in ************, ******** offers one-week vacations for as few as two thousand Points per week during the Blue Season in January and February, or up to four thousand Points in the White and Red Seasons during March, April, ***************** and December. Our Specialist would be pleased to discuss opportunities to reserve vacations with Mr. ****** and Ms. ******* and assist them in confirming reservations at resorts they have not yet been able to visit.

Mr. ******* second concern is regarding representations he states were made during the sales presentation. Bluegreen does not have documentation from the sales site that differs from the details in the contract documents. The Owner Confirmation Interview in Section 11 states that salespersons are not authorized to make oral representations,promises, or offers that modify the contract documents. Section 11 provided a space for Mr. ****** and Ms. ******* to write any promises or commitments that were important to their purchase decision that are not otherwise covered in writing. Mr. ****** and Ms. ******* completed this field by writing None,indicating no outside promises or commitments were made by Bluegreen.Furthermore, the Terms and Conditions of the Owner Beneficiary Agreement in Section 24 provide that Mr. ****** and Ms. *******, as purchasers, should not rely on any oral or written representations that are not set forth in the contract documents.

Mr. ******* third concern is with the effects on their credit standing that *** result if they stop payments for their mortgage loan.At Bluegreen, the decision to stop making payments does not mean cancellation or refund will be forthcoming. Bluegreen would advise Mr. ****** and Ms.******* that in order to remain in compliance with federal law, we are not able to suppress credit reporting. Federal law requires Bluegreen to report credit information fully and accurately for our owners with mortgage loans, including any late payments or missed payments that *** occur. Bluegreen has a legal duty as a data furnisher to report this information to the credit reporting agencies, and we are unable to depart from our credit reporting obligations with respect to Mr. ****** and Ms. ******** mortgage loan.

Mr. ******* final concern is regarding their request to cancel their ownership.Bluegreen would advise that the statutory rescission period for the timeshare purchase contract provides the applicable cancellation policy for a Vacation **** purchase. The rescission period is included in the Owner Beneficiary Agreement for Mr. ****** and Ms. ******** review. The Owner Beneficiary Agreement states the rescission period on the signature page in bolded text and capital letters immediately above the signature lines where Mr. ****** and Ms.******* ****** to make their timeshare purchase. Mr. ****** and Ms. ******* had a physical copy of the Owner Beneficiary Agreement document in their possession when they left the sales presentation and purchase meeting; therefore, they had an opportunity to read through this document right away after purchasing or later at their leisure. If Mr. ****** and Ms. ******* had doubts about the Bluegreen product or its suitability for their personal vacation needs, they could have promptly reviewed their contract documents during the rescission period and followed the instructions to cancel, if desired. Our Specialist has discussed this rescission period with Mr. ****** to explain that this is the only time the contract provides for Bluegreen to cancel a purchase.Unfortunately, Bluegreen did not receive a request to cancel from Mr. ****** and Ms. ******* during the rescission period.

Bluegreen believes we offer a valuable vacation ownership but understands that some owners *** wish or need to come to an end with the Bluegreen product. Owner Confirmation Interview Section 10b provides that Bluegreen does not offer a formal buyback program and that there is a limited secondary market for timeshares. In addition, the Terms and Conditions of the Owner Beneficiary Agreement in Section 5: Purchasers Acknowledgments disclaim the investment potential of the ownership and state there is no guaranteed buyback of the timeshare. While Bluegreen does not repurchase or resell timeshare interests, Bluegreen does allow owners to resell their ownership interests. Bluegreen refers owners interested in resale to our authorized third-party resale agent who can advise owners regarding resale information, but Bluegreen is not party to that conversation.

Bluegreens ************* ********************** team has reviewed Mr. ****** and Ms.******** ownership closely. After doing so, Bluegreen finds that Mr. ****** and Ms. ******* remain responsible under the terms of the purchase agreement and promissory note they executed for their timeshare purchase. Bluegreen will not provide the cancellation and refund requested by Mr. ****** and Ms. *******.However, we would encourage Mr. ****** and Ms. ******* to speak with our ******************* regarding their open case. Should Mr. ****** have any further questions or concerns, he has the direct contact information of our Specialist.

********************************************************** **** Services
Bluegreen Vacations Corporation

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Complaints

Find a Location

Bluegreen Vacations Unlimited, Inc.

Bluegreen Corporation - All Locations

Bluegreen Vacations Unlimited

Bluegreen Timeshares

Bluegreen Corporation

Customer Complaints Summary

If you've experienced an issue

Sort by

Complaint status

Complaint type

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Customer Answer

Initial Complaint

Business Response

Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Bluegreen Vacations Unlimited, Inc. is NOT a BBB Accredited Business.