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One Source Van Lines LLCThis business is NOT BBB Accredited.
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Customer Review Ratings
Average of 390 Customer Reviews
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Review fromJennifer C
Date: 06/28/2023
1 starJennifer C
Date: 06/28/2023
I am beyond upset at this point. My move has been a complete joke to this company. They do not care that when the people came out we told them we could move in by the 7th. (They told us **** days if we has a move in date, then said if not we would have to wait 21). Which turned into 21 business days, which turned into 21 business days minus 2 holidays. Guess what? Coming up on the 29th. So our stuff is now 21 days (with weekends included and 1 holiday). They were supposed to load up and ship last weekend. And **** days we would have it. NOPE!!! They didn't load up we have NO estimated date of arrival, and now what? Who at this company even cares. My husband and I are sleeping on the floor on innerspring mattresses from ******* bc our bed should be here any day. My daughter doesn't like her room bc it's empty minus some stuffies we packed in our car. I am over waiting for my things, my 4 year old cries bc one of her favorite dolls got packed on the moving van and she misses her and I can't even put on a calendar what day she will get her back to cross off days. My back is out, as is my husband's due to sleeping on the floor. I am exhausted. I want my bed back. I want my furniture. I want my pictures. I want my daughter's toys.All my pictures are packed in there, I lost my dad this year and all the tangible photos I have of him are in the move, I don't even know where they are at at this point. I have 0 confidence that I will get my stuff before the 21 day *****One Source Van Lines LLC
Date: 06/30/2023
Hello,
We understand the customer may have misunderstood how the ****** First available delivery date works. When the movers arrive and have the customer sign off on the paperwork, they ask what is your ****? If a customer is ready for immediate delivery, they need to put next day. However, if the customer puts the **** for a week out, the items are then brought to the warehouse and consolidated. 1 Week later, they would start the scheduling for delivery. This process is done by ALL companies to avoid driving 100's if not 1000's of mile only to get to a home in which the owners have not arrived.
Directly after booking, costumer are put through a verification call in which the **** is discussed. Furthermore, we send a customer rights and responsibilities email 1 week prior to the move, the **** is also discussed in the email.
Unfortunately, what we have discussed in this response is a direct result of the customers' situation. Nothing was done intentionally, no one dropped the ball here. This is simply a misunderstanding as to the ****.
We do apologize for this, we do our best to ensure customer understand this process. If further assistance is needed, please reach out to our customer service department.
-********************
************
Review fromMohamed D
Date: 06/27/2023
1 starMohamed D
Date: 06/27/2023
Very poor communication and not respect to peoples time ,furniture and property. Dont book it , and by the way they aint cheap theyll increase the rate the night before.One Source Van Lines LLC
Date: 06/30/2023
Hello,
When reviewing the file it appears we contacted the customer to notify them of delivery, They asked what the process would be if they weren't able to be present. We informed them that the goods would have to be brought to a storage unit until they could accept delivery, as we have a very busy schedule.
When reviewing the file there are detailed notes as to the process throughout the course of the move. We are not sure as to why they are displeased specifically. This was a large move consisting of **** cubic feet, this is more than half of a semi truck's worth of stuff. We understand moving is expensive, however, this is the economy we live in these days.
Furthermore, prior to the pickup, we placed a call from ***************** allowing the customer to add or remove items from the inventory for accuracy. At this time, the customer added *****. This type of increase is rather large and does indeed influence the cost to increase. Customer are in full control of the cost of their move as they tell us the inventory to be moved. If they reduce items, the cost comes down. In the event they add items, the cost would increase at the locked in price per cf as well as the other charges that apply.
We hope the customer can understand where we are coming from as a company and wish them the best in all of their new endeavors.
-One Source Van Lines
Review fromHenna B
Date: 06/19/2023
1 starHenna B
Date: 06/19/2023
This company contracts out to other companies that are unprofessional when moving your items. One source will tell you that the delivery will likely happen in **** days, but it is up to the contractors they hire to actually move your items what the actual timeline is. Once you have paid and they movers show up, they make you sign a different contract saying they can take up to 30 business days. The movers they contracted were unprofessional, including vaping, arguing with each other, and dropping screws for my furniture assembly (which luckily we noticed and picked up). Will not be using them again for my near future move and will be discouraging anyone I know from using these services. More convenient and less costly to drive your own Uhaul!!!!!!!!!One Source Van Lines LLC
Date: 09/11/2023
Hello,
We are sorry to hear the customer is displeased with the level of services provided. We clearly state, we do not guarantee delivery dates. This is gone over contractually and verbally directly after signing the contract. We provide an average spread based on the route and volume of the moving industry. The new contract the customer is referring to is called the Bill ** Lading, every mover is to provide this 3 days prior to the pickup. This has all the customer rights and responsibilities but more importantly the tariff's for the carrier.
-One Source Van Lines
Review fromMark M
Date: 06/12/2023
5 starsMark M
Date: 06/12/2023
They took care of all my belongings with great responsibility and care. What I liked was the suggestion to protect the TV with wallpaper to prevent scratches and damage to very fragile items like my TV.One Source Van Lines LLC
Date: 09/11/2023
Hey ****!!!
Thank you for the review, pleased to see the move went as well all discussed.
Let us know if you need anything in the future.
-One Source Van Lines
Review fromPaul W
Date: 06/10/2023
5 starsPaul W
Date: 06/10/2023
Thank you for your excellent service. The staff was wonderful, friendly, polite, professional, very strong and efficient. They worked well.One Source Van Lines LLC
Date: 06/12/2023
****,
The move was our pleasure, thanks for the review!
-One Source Van Lines
Review fromJames G
Date: 05/31/2023
5 starsCrew members have managed to work to my strict time frames and have done an outstanding job collaborating with me from interstate.Review fromKyle F
Date: 05/31/2023
5 starsI highly recommend this company for excellent service from start to finish. The crew exceeded our expectations and were *******************, friendly and honest.Review fromHarry C
Date: 05/30/2023
5 starsThere was no damage to household items. The crew did a great job packing and moving. They were very kind and very nice people.Review fromJaxton L
Date: 05/22/2023
5 starsJaxton L
Date: 05/22/2023
Excellent service, very fast and friendly! Would definitely recommend for all your moving needs. Cannot say enough good things about these guys!One Source Van Lines LLC
Date: 06/05/2024
Thank you so much for the review! I'm glad we could be there to help your move run smoothly! It was a pleasure working with you!
- One Source Van Lines
Review fromLori T
Date: 05/22/2023
1 starLori T
Date: 05/22/2023
Awful experience! Do not recommend them since it felt like hostage negotiations the week of the move and the price increased!One Source Van Lines LLC
Date: 09/11/2023
Hello,
We are sorry this experience was not as smooth as you would have liked. Customers are in full control of the cost of their move when they lock in their price per cf. when reserving the move. Weather is goes up or down is entirely up to them. if you add items to the inventory, to cost will increase, if you remove items, the cost would decrease. We are not sure why customers feel the need to blame the moving company for cost increase when they have more items to be moved day of service that are not listed on the contract.
We are here to provide honest and forth coming service for families moving long distance, we are sorry the customer feels we fell short on they're move.
-One Source Van Lines
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