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Business Profile

Department Stores

Beall's, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Complaints

This profile includes complaints for Beall's, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Beall's, Inc. has 260 locations, listed below.

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called bealls customer service to ask if they would wave late fess If I paid my balance in full. They connected me to collections ***** I spoke to them on 4/3/24. Her name was ***************************** at # ************. She said if I paid my balance in full of ****** she could remove the ****** late fee. I had already set up an auto pay for ***** for 4/4 so she split that and I paid ***** over the phone with her. I asked several times if the 150 late fees would be waved and that it would bring my balance to 0 zero. She said yes that it would. When I checked my account nothing was taken off and I still owed the 150. So I called again the bealls customer service on 4/12 and told them what happen. I was told the would review it and listen to the phone call then make a determination. That # was ************. And my balance was down to 117. I called same customer service # today. And was told they could only remove 1 late fee. They told me that since the collections **** were the ones who said they could take the 150 late fees off I would need to call them. So they connected me to that ***** The lady I spoke to today said **** could not wave any fees. When I asked what about what I was told on 4/3 and they said they could not remove any late fees. I asked what about what ***************************** told me on 4/3 that she could. I was told they could not. I asked if there was any documentation from that call and was told no. I asked if I could speak to her and they said no I could not. So I was lied to by this person. Told she could wave all the late fees I paid the balance she told me I had to and the 150 late fees were not removed. If they did listen to the phone convo they woud have heard her tell me that. So I was either lied to or this lady did not have the authority to remove my late fees even though she said she would and could. This is not right and I was lied to and mislead u did what they asked abd paid my bill the did not do what their employee promised I am in the right here

      Business Response

      Date: 05/03/2024

      In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank

    • Initial Complaint

      Date:04/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 3 items the one I want a refund for is a white pair of capris. I called to ask for a free shipping label to send them back since they are so thin you can see thru them, I am a senior lady and very modest so I want to send them back. customer service was very rude and said i have to pay to send them back which i don't think i should pay for something that is inferior. I want the item taken off of my bealls card. I do not drive so I cannot take them back to the local Bealls. I am a lady of 91 yrs old and shop online only.

      Business Response

      Date: 04/24/2024

      Bealls has attempted to contact ************ by phone without success.  We will attempt to reach out to ************ by email to obtain the order information so we may resolve with ************.

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to bealls in ********* fl on 04/02/24 guessing they close @ 9:30 on weekdays I thought they close at 9:30 ! Its 9pm and so I called and the lady got smart mouth with me and stated is it the Friday night and hung up the phone so I called her back and stated so you hung up on me I will be filling a complaint ! She really dont need to be working for bealls or in customer service with that attitude and demeanor ! Apparently she dislike her life and her job to act in that manner!

      Business Response

      Date: 04/18/2024

      We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 business days.

    • Initial Complaint

      Date:03/26/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the *********** ** location. My child was stalked by the associate ******. I didnt think anything of it and just decided to continue you on with what originally came in to purchase. We went to home goods section and purchased a mattress cover primarily and another item. However when we get up to the front to pay, ****** says wheres the hard tag I said it wasnt one on it and its one back there completely open, why? Doesnt it supposed to be? He said yes its bc some people put other things in it to steal. So I said, do you want to open it and check? He said no its on camera anyways. This really didnt sit well with me after I completely my purchase I didnt really make it to the parking lot and decided Ill just get a refund. ****** gets on the Walkman saying this customer wants a refund bc she got an item without a hard tag on it and says its an open one back there This was the 2nd time he directly states he thinks Im stealing. The first moment me and my child walked in was confirmation that he immediately racially profiled us as thieves. I paid for my items with my debit card and gave my rewards number. Not only that I hold a store credit card and as well with this company. I reached out and filed a complaint and didnt receive a response at all from corporate to rectify this.

      Business Response

      Date: 04/04/2024

      We have elevated the complaint to the store field team to resolve. The guest should be receiving a call from the stores senior leadership team within the next 3 days.


    • Initial Complaint

      Date:03/06/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. I applied for a card around Christmas for the discount. It took 25 minutes as the woman was older and confused. I got the card and my name was spelled completely wrong 2. I couldnt register for an account online to pay the card off. It kept me in a loop and said to call 3. I made an online payment to rectify not being able to pay online. The payment never posted 4. I called once I realized it hadnt posted and paid on the phone and was told late fees would be waived 5. Only half the late fees were waived so unknowingly I carried a balance forward that further increased late fee charges 6. While trying to investigate why I had a balance I was continually kicked out of the website browser unable to get around the statement balances from 1 month to the next. Logging on requires a code to your email as the site says they cannot text it. This requires you to open your email in a separate browser 7. When calling I was told I would be transferred to someone else and each time the call was dropped. And eventually was told I could only ever get half the late fee waived and that they were sorry I was not told that initially and that only once in 18 months could a late fee be waived. On my last call to a supervisor she told me I could have another $15 credited for the late fees but not all of the compiled fees would be forgiven. I was also told if I accept the $15 I could not cancel the card and if I didnt pay the full balance by the payment date they were reversing the $15 credit. I pointed out that if she was giving me another $15 it should be applied to the original $30 late fee. She said no and that indeed Id still owe the rest of the $47 fees they had complied after I was told 2 months ago that the initial late was being credited.

      Business Response

      Date: 03/08/2024

      In an effort to resolve on your behalf, we have forwarded your concern to Comenity Banks complaint department for further review and consideration. You will receive a follow-up call and/or letter providing resolution from Comenity Bank.

    • Initial Complaint

      Date:01/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Just Wenn to your Shop and bought some clothes. I asked the cashier to Cancel one item the Columbia Shirt and toll her i Do Not need any receipe. This happened in the store in ******************** Just Sone seconds ago. I am really upset because after checking the amount it includes the Shirt. We also Just bought some toy that already is brocken for 20 Dollar. Can send you pics..

      Business Response

      Date: 01/10/2024

      We would like to reach out to the guest by phone to resolve and are requesting a valid phone number. The number provided is not in service.

    • Initial Complaint

      Date:12/27/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** cancelled my order and gave me my money back so I used the money for something else now that my card was unblocked on cashapp yall took the money back and put my acc in the negative I dont get it

      Business Response

      Date: 01/03/2024

      Our records indicate that three orders were placed with BeallsFlorida.com on 12/23/23 (list order numbers). Two of the orders were cancelled due to the charge being denied (list order numbers that were charge denied) and the third order went through fine (list order number). The order is currently in transit (list tracking number and ETA for delivery). An email was sent to you confirming the orders. You may return the items from order XXXX for a refund. As a onetime guest courtesy, we will process a refund for the shipping fee on order XXXX. If you have any questions, you may contact us at ************.

    • Initial Complaint

      Date:11/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two items from this retailer through Amazon in October and returned them within several days using their prepaid return labels. Tracking for both *** and **** shows both items were received in the last week of October, 2023. I have contacted both Amazon and Bealls several times and the refund is still not posted to my account.

      Business Response

      Date: 12/14/2023

      We have researched and have detailed information that the refund was processed through our company and Amazon October 30th and 31st.

      Amazon order number 111-7281938-1656229 was refunded for the following items and amounts. Bali comfort Revolution wire-free bra $24.09 & $32.98 for the total of $57.03 was process for refund on 10/30/2023 and 10/31/2023. This was also confirmed that Amazon has successfully processed the refund. 

      Customer Answer

      Date: 12/16/2023

       
      Complaint: 20887449

      I am rejecting this response because:
      First, I thank the BBB for basically doing what you, Bealls, and Amazon should be doing between yourselves.

      Per the attached screenshot, No Refund has been posted to my Amazon or bank account.

      You continue to say the same thing over and over without coordinating resolution directly with Amazon.   Again, do your job!

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/23/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 issues/questions. Why is my location closing at 9pm when there are 2 signs on the set of doors stating hours are open until 10pm. The second question is what is an acceptable policy or procedure towards a customer from manager/employee if I am a "late" shopper?? (i.e. arrive in store to spend my hard earned money at 8:30pm?)

      Business Response

      Date: 11/10/2023


      We are sorry to hear of our recent experience at our New Castle store.   Our hours of operation for that location is Monday - Thursday 9am -9pm and Friday - Saturday 9am- 9:30pm . Sundays we are open from 10am - 8pm. We do also have another sign with our extended holiday hours which will begin on the 24th of November. We sincerely apologize for any inconvenience this may have caused. We assure you that we expect our guest to have a pleasant experience. If you can give us more details regarding your experience at the store, we will be more than happy to share this the information with our store management. They will investigate and address.

    • Initial Complaint

      Date:10/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a shirt at the Bealls Outlet store in ******, *** on 07/26/2023, receipt enclosed. While removing the security device the clerk tore the bottom of the shirt. This was found out while unpacking from vacation the next day. I filed a complaint with Bealls Corp. and was told a refund would appear on my credit card statement. this should take about 1 to 2 billing cycles. We're now 1/2 way thru the 3rd billing cycle and my requests are going unanswered about my refund. Please help, ***************

      Customer Answer

      Date: 11/08/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************

    Beall's, Inc. is NOT a BBB Accredited Business.

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