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OutlawLEDS LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a custom order for my vehicle. Clearly states at purchase that build time is 6 to 16 weeks. I was very patient with this company in that time frame. It has been over a year and they have no desire to answer phone calls or emails.

  • Initial Complaint

    Date:04/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 26th and 27th of 2024 I conducted two separated transactions for parts to the total of $3,375 through OutLawLEDs.I was told in a receipt email the parts would be build with in 6 to 16 weeks. It is now April 20th of 2025 and I have never received any parts or acknowledgment of progress/finalization.I have tried to reach out to OutLawLEDs via Email and Phone Call sever times with in the last couple of months.They have fail to connect with me in any sort. I have yet to see any refund.

  • Initial Complaint

    Date:03/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a order on 11/6/2024 was supposed to me 6-12 weeks cannot get a reply or answer have called several times left numerous messages without a answer I just want a answer have contact ***** for fraud seems alll this guys reviews are horrible about taking peoples money and supplying nothing .

  • Initial Complaint

    Date:03/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of order: 2/12/24 Amount: 950 dollars Order number: 5622 I ordered a product for a vehicle well over a year ago and have yet to receive it or get any information about. They say on their website their build times are 4-16 weeks. I agreed with that and was fine with the timeline but obviously now were well over that and theyve shown no intention of reimbursing me or giving me my product. I have made contact with them a few times when I can get them to actually answer the phone and they have said multiple times they are about to ship out and the last call I made to them was about a month ago and they still havent shipped.

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the middle of July I spent ****** on a pair of headlights. They told me it would be 6-16 weeks build time. It has been 8 months I have sent several emails to which they dont respond to and the few they do all they say is they are coming which they never have. They have yet to resolve my issue and in continues to grow. I have asked for my money back multiple times and they never respond. I dont want the headlights anymore I just want my money back. I have a screenshot of the bank transaction and it shows exactly how much is owed.

  • Initial Complaint

    Date:10/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the ***** GMC ****** projector-style headlights (order#****) on 12/08/23 with custom lettering in red. After spending $1,025 for the order I changed my mind on the color of the custom lettering and contacted them on 12/27/23 to change the color from red to white and also added gloss black painted housing. They added that to the order, charged me another $125, and sent me a new invoice (order#****) and I was given a 6-16 week wait time. I emailed them 3/6/24 to check on the status of the order with no response and after many phone calls I was able to contact them and was told they were still waiting on an electrical component for the switchback light option and that they should ship out in a few weeks. Now after close to a year *** tried emailing, calling, and messaging on multiple platforms with no response. I would like a complete refund I no longer want to do any business with this company

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/27/23 I ordered headlights for a 2017 F350. Sale price was $1840. Later that night I received an text from Citicard saying the transaction was declined. I reordered them the next morning and the sale was off, so cost was $2180. When I received my credit card bill I was billed for both. $1840 & $2180. I called ************* said they already made the lights I had to take them. I filed with *********************** lost my battle. Outlaw shipped 1 set of lights. I called and told them to ship the other set and they informed me it would be 90 days after the credit card dispute was settled. I have called them 5 times they won't answer the phone or return my calls. Please just ship me the headlights. Thanks **** ********** ************

  • Initial Complaint

    Date:09/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Orders were supposed to **** *-16 weeks. First order was placed 1/31/23 for $245.00 foglight buckets Second Order 12/24/23 for $1,020.00 taillights. Was told would ship in May and never did. Now no answers to emails phone calls or return to voicemails

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I please just want my money back so I can order the product I wanted through a different company. Ordered light up door handles for my truck back in January 19. Company refuses to answer their phone and has never called me back after leaving a message. Will respond to a email maybe once a month and every response has been a lie. I've asked for a refund through email with no response regarding the refund

  • Initial Complaint

    Date:07/30/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some f250 badges through them that were supposed to be ordered through them and painted them shipped to me. Its been 4 and a half months and now they are avoiding my calls, emails, messages, and I even made a comment on one of their posts and it got deleted. Theres several people thats had this issue.

OutlawLEDS LLC is NOT a BBB Accredited Business.

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