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Business Profile

Collections Agencies

ACS Inc. (Phony Debt Collector)

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for ACS Inc. (Phony Debt Collector)'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ACS Inc. (Phony Debt Collector) has 14 locations, listed below.

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    Customer Complaints Summary

    • 159 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constantly getting emails threatening me to take me to court for a debt owed.Their email address is ***************************************************

    • Initial Complaint

      Date:12/07/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email from an email address (********************* <************************>), yet the email was signed by *****************************. From research, ***************************** is somehow connected to ACS **** This email has no information on the debt and no contact information either. Only requesting payment via pre-paid cards. Case File #: NV/51305Y/0551 Legal Charges- Section 19(A), Clause 21(US).Case Format- Fair Debt Collection Act 811 (FC/SC) Amount Outstanding: $1385.00 Settlement Amount: $850.00 for Today or two payments of $425.00 from Today. Dear Debtor, This letter is to notify you that we have received a Summons of Garnishment on your wages. This means that someone you owe money to has been awarded a judgement by the court for payment of the debt. The court has ordered us your employer to deduct 25% percent of your disposable earnings and make payment to the court on your behalf. The following applies to you: Before you are arrested If you pay in full, or make a part-payment before you are arrested, the warrant will be recalled and amended. However, it will be immediately re-issued if the debt is not paid in full.After you are arrested Once the warrant has been served, your only options are to serve the time in prison or pay the debt (plus costs) in full at the courthouse.If you want to stop the garnishment deductions from your paycheck, you must obtain a release or pay the entire amount you owe, which you can pay with the help of ******** Prepaid Card and **************** Prepaid Card in order to close this account. What is garnishment? Garnishment is a legal process that allows a creditor to remove funds from your [bank]/ [credit union] account to satisfy a debt that you have not paid. In other words, if you owe money to a person or company, they can obtain a court order directing your bank to take money out of your account to pay off your debt. If this happens, you cannot use that money in your account. Why am I receiving this notice? On December 5th,2023 we received a garnishment order from a court to [freeze/remove] funds in your account. The amount of the garnishment order was for $1385.50. We are sending you this notice to let you know what we have done in response to the garnishment order. You can contact your creditor for a settlement amount. If you have any questions about the garnishment, you should contact the persons named on the included Summons of Garnishment by email. Sincerely,********************************* Officer ******* Hours: ***** A.M to **** P.M CST ***** A.M to **** P.M CST (Sat)

    • Initial Complaint

      Date:12/05/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company emailed and threatened to have me arrested over a debt that I'm not aware of

    • Initial Complaint

      Date:12/04/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Starting December 1st, 2023, I started receiving threatening phone calls from a company calling themselves " The ***************************** Account ********************". Since I KNOW i do not owe any Federal back taxes, this is obviously a scam business. They're threatening me with lawsuits by the *** if I don't respond to their calls immediately! I did background checks on this company who uses a different phone # with every call, and found all the reports of fraud against them. I have not sent a reply, or any form of money. I want people to be aware of this fraudulent business.

    • Initial Complaint

      Date:11/16/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business keeps harassing me about an account that is fraudulent, I do not have and never heard of threatening a lawsuit if I do not send in money to set up a payment plan.

    • Initial Complaint

      Date:11/06/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received this email stating I owe you guys money in the amount of $850.00 I included the email I received below:Settlement Amount For Today- $850.00 Hereby we inform that you are obliged to come as a defendant to District Court of Appeals on November 10th, 2023, at 11:00 a.m. for the hearing of your case of defaulting on a LOAN,Cost of the Lawsuit-$3590.00 Legal Charges-Section 19(A), Clause 21(US).Case Format- Fair Debt Collection(FC/SC)This is to notify you and requires your immediate attention.We have received this case file from the ******************* regarding Payday Loan. There is a pending loan amount showing in your name and ssn. The initial loan amount which you took it goes up to $1418.16 (Due to late fine fees and rate of interest).If necessary you have a right to obtain a lawyer for your protection. You are kindly asked to have an identity document with you. Personal appearance is compulsory. Please bring all documents and witnesses relating to this case with you to Court on your hearing date.Case information and courthouse address will be sent to your mailing address in the next 24 hours.Note: If you do not attend the hearing the judge may hear the case in your absence. Regards,***************************** *********************************************** Department

    • Initial Complaint

      Date:10/23/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving emails telling me I owe Cash Advance Services $860.69. I have never taken out an online loan and I keep getting legal threats. They even stated they have been to my house. The first email was from *** attorney, email being a Gmail account signed by *******************. From Aug 25th, 2023 until today 10/21/2023, the email changes and they will not give you any contact information, I assume, until I agreed to pay. They are now asking me to send them a copy of my driver's license. I will not give that sort of information out online. Very shady, never finished applying for an online loan, yet there was one? They will not even tell me when this loan was taken out. They said there is no signature paperwork for the loan being taken, therefor they cannot provide that information.

    • Initial Complaint

      Date:09/26/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a email from a ************* from ACS **** it states that a took out a loan for $300 and they want to settle for $1200 for all the fees that have been added. It is a Gmail account that it is coming from which I read is a read flag plus at the end of the email it has a different name. *********************** Executive ACS ****. They are threatening, legal action, unless I respond to set up a payment plan.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ACS has sent me a threatening letter stating that I owe one of their payday advance close to $900 but will settle for $450 today- or they will take me to court and arrest me for ignoring this email.

    • Initial Complaint

      Date:09/08/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a threatening email by this company saying I owe them debt when I dont this email was sent to me on 09/06/2023 at 5:15pm I have never even heard of this company

    ACS Inc. (Phony Debt Collector) is NOT a BBB Accredited Business.

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