Business Profile

Medical Equipment

Lincare Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,108 total complaints in the last 3 years.
294 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in *********, I use the ***** machine to check my INR weekly. I was billed the annual fee of $72.58 on October 7, 2024 which I promptly paid. Since that time I have been trying to get an itemized receipt for my insurance.I have called the help line on four occasions and each time they take my information and the customer service ***resentative says the request was submitted and it takes 7-10 days to process and mail. Each of the first three times I called the customer *** indicated that the file has my requests but I never receive the itemized receipt. I called last week and after speaking with the *** for 15 minutes I asked to speak to a Supervisor, I was placed on hold then after 30 more minutes the call was hung up on **** called Tuesday June 3rd, I spoke to a ***resentative, who again wanted to put me through the process and have an itemized invoice sent to me in 7-10 days. I explained that I called three times already, that I spoke to "Andi"/female *** last week who said ***** the Supervisor would call me back and no-one has. I then asked to speak to her Supervisor and was placed on hold for 42 minutes. I finally ******* the corporate office and called. The corporate office gave me an email to send, which I did.I also sent in an electronic complaint and did not receive any response. All I am asking for is an itemized receipt for $72.58.
Business Response
Date: 06/10/2025

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:06/04/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was diagnosed with sleep apnea and sent here for my equipment. I do not know how many people I had to speak with to find out that they didnt even renew their contract with *** yet sent me home with a CPAP device saying it was all mine I owned it and I was seen 8/2024 then they kept billing the insurance I no longer have even after I spoke with two people to update my insurance all the way until 03/2025 and I have not had that insurance since 09/2024. I was just on the phone to get no where and just to be told to go ahead and return my machine since the insurance didnt pay for it. Yeah really! Of course they did not pay for it they no longer have a contract with ***. I told them that I am reporting them to the BBB and I will let all the people I can know DO NOT use them. So far I have spoken with ***** who honestly was nice but has no clue what to do with my problem. Then I spoke with Summern in the phoenix office who told me to bring back the machine. NO Problem!!! What a terrible way to do business and they are supposed to be helping people. I was not able to pull up the ********* location on ***** when I was searching for this business but this is where I was seen and given the equipment. Im not sure the exact amount for the machine so I will put one dollar for now but I am going to return it just to be done with them. I will look for another company that provides sleep apnea equipment. I would like to keep the machine if possible they already told me they wrote it off so why should I suffer and have to return it. But if I have to just to not have the headache and to not deal with such incompetent people then again I will return it.
Business Response
Date: 06/04/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:06/03/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need my filters changed and my new nubilzer delivered I am sick and these filters are so dirty and black they wont call back they said they would be here Friday no show Monday no show they will not call and service my machine I am on this machine 24/7 need this done asp
Business Response
Date: 06/03/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:06/02/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In 2/2025 Lincare became my oxygen equipment provider by the actions of ************************* where I was a patient. The insurance information was not properly transferred from the hospital to Lincare resulting in my being billed. $89.13 and continuing to bill $29.71 a month. The company no longer replies to my emails and their customer portal registration requires one reply with a code they send to your phone. It doesnt send a code to my phone. Eventually I got the insurance of ******** and supplemental corrected, but I continue to receive bills.
Business Response
Date: 06/02/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 06/02/2025

Complaint: 23407767

I am rejecting this response because:
The terms of the HIPPAA consent. I altered the HIPPAA agreement and sent it to Lincare. The document speaks for itself. But to summarize, It asked for consent to send verbal messages to my phone number, I altered the consent to send wiitten messages to my email or my mailing address.

Sincerely,

******* *******
Business Response
Date: 06/06/2025
Please see attached resolution letter.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:05/30/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My problem is with Lincare I got a sleep machine from them back in middle of January I had it for 5 days returned it cuz I did not like it they build me $27 for the tubing and refunded the rest of the money back to mycredit card. Starting the following they started charging me again by March I owe them $325.00 they charged it to my credit card I had to cancel my credit card and get a new one then I went last month they said they had it fixed it shouldn't have any more problems. I just got another bill in the mail 2 days ago for another $529 I don't have this machine I had it for 5 days in January and they will not stop sending me Bills and I've been there and called them and nothing works please get them to stop or tell me how to do it
Business Response
Date: 05/30/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:05/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Tricare Prime, my husband is retired after 30 years from the ***. I recently was placed on a ****. WHAT a trial it has been to get the supplies I need. March of 2025 to today 5/28/2025 I finally got everything approved got the doctor to talk to Lincare and to Tricare West and after several calls to Lincare where I was told they talked to Tricare and my final cost it would be $290.66. When I got there today (5/28/2025) to pick up my machine (50 miles from home) and supplies they told me my total would be $600.00. When I was talking to them before today they kept saying they wouldn't know until AFTER they billed Tricare, I said I was not going to just take their word for the cost I wanted an actual bill BEFORE I came to pick it up, they said OK they had talked to Tricare and the billing department and it was $290.00. I do not go into debt without knowing what I'm buying! This is classic Bait and Switch in my mind!
Business Response
Date: 05/29/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The issue involves their billing practices. Lincare submits a monthly claim to our insurance company, and at the same time they put a debit on our account for the amount they estimate we are going to owe after insurance pays. They never enter the correct information once the *** is issued. They just leave the amount owed by us at their original estimate. I have to call the billing number, not the local office, which is of course a difficult task. Long holds with the short "hold message" repeating over and over. Once someone answers, I have to confirm all our information before they say "Oh, you're from ****, I have to transfer you" which I told them from the beginning. So I get transferred, and have to confirm all the same information again. I explain that our ***'s show we owe "0" and they say they have to do some research or talk to a manager, but that they will contact me or that I will see a change in the bill. That usually does not happen. Once in a while our account is actually credited and we are at "0" in their records as well. Then it starts over again with the next month's claim.
Business Response
Date: 05/28/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 06/03/2025

Complaint: 23383234

I am rejecting this response because:
I have submitted a signed authorization for BBB to see records necessary to continue with my claim.
I apologize, but I notice the claim amount is entered was $40.41, and it should be $44.41.

Sincerely,

******** ******
Business Response
Date: 06/06/2025
Please see attached resolution letter.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:05/28/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Provider over billed account and used credit card on file to do it without authorization. They now refuse to refund over charged amount. They keep saying that it needs to be approved by multiple supervisors and then mailed out. However, they have delayed for many months and continue to say that it is being sent to supervisors to be approved. Preferred Homecare refuses to provide contact information for supervisors. It has been going on long enough that interest and punitive damages should be added.
Business Response
Date: 06/02/2025
Please see attached resolution letter.
Initial Complaint
Date:05/27/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill in April for $83.02 for medical equipment. I paid it 4/21/25 through my bank's bill pay service. I got a statement earlier this month stating it was not paid. Today I waited on the phone over 33 minutes to speak to someone that said that they don't have payment. I gave them all the payment information. This is not the first time that they messed up my account. THEY ARE TERRIBLE! I have attached the May bill and an un-redacted portion of my bank statement showing payment.
Business Response
Date: 05/28/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 05/28/2025

Complaint: 23382285

I am rejecting this response because: The complaint is not resolved but I am attaching the signed release that they requested.

Sincerely,

***** *************
Business Response
Date: 06/02/2025
Please see attached resolution letter.
Customer Answer
Date: 06/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *************
Initial Complaint
Date:05/27/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Despite numerous attempts to contact Lincare, both personally and through my physician, I have not received any assistance regarding my request for a portable oxygen concentrator. This request has been ongoing since April ******* a result of being confined to my home, my quality of life has significantly deteriorated. I am unable to seek assistance from another company due to the five-year contract I am locked into with Lincare. This situation is unacceptable and has caused me considerable distress.Additionally, the home system I currently have has not been serviced in two years, despite the contract stating it is supposed to be serviced several times a year. This lack of maintenance further exacerbates my situation and adds to my frustration.Thank you for your help in this matter.
Business Response
Date: 05/29/2025
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer Answer
Date: 05/30/2025

Complaint: 23378852

I am writing to formally reject the response previously provided and to express continued concern regarding the lack of communication and support from Lincare.
On May 29, my son and I attempted to follow up by calling the number provided in the lettered response from ****** ******** We were informed that Ms. ******* was unavailable but would return our call. We provided our contact information, yet we never received a return call.
Today, May 30, my son again attempted to reach Ms. ******** After being transferred multiple times, he was informed that, due to our filing with the Better Business Bureau, we were required to communicate through the Lincare portal. When he asked for clarification on what this portal was and how to access it, the representativewho identified herself as a Patient Advocatewas unable to provide any specific guidance. She admitted she was not familiar with the portal and could not assist further. When reminded of her role as a Patient Advocate, she reiterated that because we had filed a BBB complaint, it was now a legal matter and that she could not help us.
This experience is deeply frustrating and reflects the ongoing issues I have faced with Lincares communication and customer service. The lack of clear direction, accountability, and follow-through is unacceptable.
My needs remain unresolved, and I expect a meaningful response and assistance in addressing them.

Sincerely,
***** *****

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Lincare Inc. is NOT a BBB Accredited Business.