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Business Profile

Medical Equipment

Lincare Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lincare Inc. has 1110 locations, listed below.

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    Customer Complaints Summary

    • 1,108 total complaints in the last 3 years.
    • 294 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      rent to own RESMED 11 .I have been double charged for several months. I called twice they agreed and said they put in for refunds several months ago. I was never refunded. They also overcharge. I can buy this unit for under 700 dollars and they and already charged me way more than that. Lincare is a total scam. I got a replacement facemask and it was over a hundred fifty dollars. I can buy for 50 on ******. Total scam...

      Business Response

      Date: 05/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Medical West sent me items that I cannot use with my CPAP machine. I have told them numerous times that I cant use these items because they dont fit with the machine that I have. On top of that they put me on a system where they send out products every month and I-called numerous times and asked them to change that And they finally did, but that was after literally over a year of going back-and-forth with that. I have tried numerous times to get a address to turn these items back in, but they wont give me a mailing address. They wont send me a shipping label. And every single time I call and asked to speak with the supervisor it never gets escalated and Im always told that someone will call me back and they never call me back. On top of that they are charging me For these items many of which I cannot use. I have a bag of medical supplies now that Ive accumulated that I cannot use and I dont know how to get it back to them because I am not paying over $300 which is what my bill is right now. All I want is a return label to return these items. I want them to accept the items. And I want my bill to-be adjusted. And once that happens, I will pay the bill.

      Business Response

      Date: 05/30/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 06/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and since it involves medical supplies I will work with the company, however if my bill is not settled, I will file another complaint.


      Sincerely,

      ****** *******

    • Initial Complaint

      Date:05/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare was contract by insurance provider to provide a CPAP machine as prescribed by a physician. After a few months, I received a call from Lincare that I was not wearing the device and/or not visiting my pulmonary doctor as required. I wear my device (except when I had an upper respiratory infection/asthma symptoms. This was incorrect and resolved..11/6/25 note on Lincare internal computer server says removed from collections (based on phone contact as of 5/21/25). Person on the phone today was very nice, I said she will try to get it to the correct department.Lincare has since sold the incorrect bill to ********************************* saying I have an unpaid bill from 2024. They are threatening to ruin my credit if I do not pay.This is harassment and bullying. It is a medical device that is covered by my insurance, which I pay money for, that should not involve intimidation and threats.

      Business Response

      Date: 05/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get a billing problem resolved for a year for an invoice hat is over year old. My insurer has been denying coverage for some of the supplies Lincare has been sending because they are sending them too frequently. My insurer indicates that I am not responsible for any payment and they have contacted Lincare directly and were told that Lincare would adjust my account. I contacted ********************** many times have been told that they are fixing the problem. When I called in March, I was told that my issue was being escalated and that it would be fixed by the next billing cycle. It is now May and I just checked my recent statement (which they never send, either by mail or email, I have to remember to go to the portal to find my statement). This month's statement says my account is being sent to collections. Lincare is not able to manage their billing and is sending my account to collections when the problem is their fault.

      Business Response

      Date: 05/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to address an ongoing issue with a medical supply service that has resulted in recurring monthly charges. Despite multiple attempts to resolve this matterspecifically four phone calls to datethe problem remains unresolved. My insurance coverage includes 100% of durable medical equipment; however, I have been billed for my CPAP machine for several months, even after completing a year of *********** appears that there may have been a discrepancy in record-keeping following the merger of ******************* and Lincare. On each occasion that I have contacted the department, I have been placed on hold for approximately one hour before speaking with a representative. Unfortunately, the assistance provided has not effectively addressed my concerns.

      Business Response

      Date: 05/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When I first went to pick up supplies, I thought I was going to have to pay a copay but after they looked up my insurance details, they said no they are 100 percent covered. Then they had me sign up for automatic supplies since they did not cost me anything. 3 months later I get a bill for $93.43 which now I am being told it is my copay. Right now, do not need these supplies and I would not have accepted them if I knew I was going to be charged. Lincare lied to me about the charges so when I went to call the main office, they just blew me off. I explained what happen and instead of working with me they sent me to another department called customer satisfaction in which he told me Well there is nothing he could do and told me have a nice day.

      Business Response

      Date: 05/28/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 2 medical claims (1/17/24 & 4/15/24) for CPAP supplies. I received the first billing from Lincare around April 2024 for these 2 dates of service. The bill was for the entire amount and did not include any dedications for what insurance would pay. I have called Lincare about 3 times a month over the past 12+ months to give them the correct insurance information that should be billed. I am told they have the information, but month after month goes by and I still receive bills for the full amount. I am now receiving threats on my bill that I have been ignoring them, and my bill will be sent to collections. My insurance company has tried to call them several times to also give them the insurance information, but they can never get through to a live person. I dont know what further can be done, and I dont want this impacting my credit, since its Lincares fault.

      Business Response

      Date: 05/20/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare in **** refused to respond to ***** *********** request for supplies even though he signed all papers. Employee was upset that she had to explain new equipment to the daughter who is patients POA. Patient obviously needs help. Refusal to send needed supplies. Employee then required daughter to submit copies of POA and health directive in person. After this, We still have not received any needed coal supplies after 4 months. Multiple emails to Lincare and absolutely no response. Withholding needed health supplies to patient, refusal to respond

      Business Response

      Date: 05/20/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On DOS 7/27/24 I was charged $****** by Lincare. The debit card used was my Wex HSA card. Wex denied this claim on 11/18/2024 and my HSA card has been locked until I have ***aid the full amount. This is infuriating because the amount Lincare received from my Wex Debit card came directly out of my paycheck. Now I'm being asked to ***ay my debit card that amount even though the funds already came out of my paycheck! Just imagine how infuriating this is. I'm being asked to pay for something TWICE. Between Nov. 2024 and March 2025 I have spoken multiple times with a manager by the name of *** who stated that the office mistakenly failed to submit a prior authorization to my insurance company. Per someone in billing at LINCARE this charge which happened 7/5/25 was reversed on 8/5/24, but this was a complete lie because that balance never went away. *** told me that it was his office's mistake so they would refund me completely so I can pay back my HSA debit card. This still hasn't happened. 2/7/25 - I was told by someone in billing on this date that $91.98 is being refunded 2-3 weeks. I received a few checks in the mail but they were for not more than a few dollars and they did not exceed $10 in total. 5/8/25 I spoke with someone who gave me a Case # cas-*******-w3n5v1 which is for the **************** WE CARE DEPARTMENT. Someone would reach out in 2 business days. To reach them directly I would call ************** I tried calling this number but was not given any way of speaking to a live **** 5/16/25 I was told by a *** named *** that an authorization was obtained by manager *** back in January but I still have not received the promised check to cover that ****** balance. I was also told that *** would call me back within 1 business day. I am outraged that the $****** has prevented me from being able to use my hard-earned pretax dollars on the roughly dozen (or more) physical therapy and other medical visits I had to pay copays for.

      Business Response

      Date: 05/20/2025

      Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form. 

      Customer Answer

      Date: 05/21/2025

       
      Complaint: 23343143

      I am rejecting this response because: Please see attached. 

      Sincerely,

      ***** ******

      Business Response

      Date: 06/05/2025

       Unable to open .jpg format.   Please send in a different format. 

    • Initial Complaint

      Date:05/19/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband had a below the knee amputation in January 2022. Since they are in our insurance network we contacted Lincare in *********, ** to provide his wheelchair. We have had to contact them repeatedly over the past 2 years for problems with his brakes. He has fallen/rolled out of his wheelchair 4 times. The most recent was today. When I called lincare and spoke with ****, the **************** Managershe said the ***** *******, the manager was out of the office yet again and would call us back by the end of the day. Once again we waited and yes, one more time we didn't hear from them. When I asked her, **** said she has no record of us ever calling... Seriously? We have called and been put off so many times! Who ever answered the phone always says the manager is out and she will have him call back which never happens. All I'm asking is that some come out and fix his freaking brakes before he gets seriously hurt!

      Business Response

      Date: 05/20/2025

      Unable to identify patient. No name, date of birth, etc. Only wife's information. 

    Lincare Inc. is NOT a BBB Accredited Business.

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