Business Profile

Medical Equipment

Lincare Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,109 total complaints in the last 3 years.
293 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/20/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is **** ********, my mother ****** ***** was a customer with Lincare. The company is a horrible business to deal with. I would call week after week to get them to come out and service my moms oxygen concentrator and bring her some supplies no one would come. Then i called them and told them to come and pick up their equmipment and they never responded to me and is charging my mom for a rental i refuse to pay them and i don't think she should either.

Thanks
**** ********
Business Response
Date: 08/12/2022
Business Response /* (1000, 6, 2022/07/28) */
We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, I will be happy to forward it to you.
Initial Complaint
Date:07/20/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a bill for my supplies and everything is billed twice. Bill is for $215 and should be half of that!!
Business Response
Date: 08/11/2022
Business Response /* (1000, 6, 2022/07/28) */
We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, I will be happy to forward it to you.
Initial Complaint
Date:07/20/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a bill from Lincare for $1,137.67. I called to find out why. It was explained to me that I have a 20% copay since I am on Medicare. I said there is no way I can afford the monthly payment of $233.00. The lady said I could fill out a form to get help BUT it would cover any of balance. She offered to add $92 to the $233 making monthly payment $325!!!

I am on Windows disability which is fixed income. I have a bilateral paralyzed diaphragm and a neurological disease. I have had a diaphragm implant and four back surgeries. I have been on a Trilogy Venilator for four years along with oxygen. I cannot survive without this equipment, especially living in Florida. While speaking on the phone with customer service the best conclusion was to return the equipment today. Customer service told me to take equipment to closest location, so I did.

At the office I was crying because I needed the equipment and couldn't afford it. The rep at the location had me sign I was voluntarily returning it.

THIS WHOLE SITUATION IS WRONG, THEY KNOW MY FRAGILE HEALTH CONDITION AND NEVER SHOULD HAVE ALLOWED ME TO REURN THESE VITAL PIECESMOFMEQUIPMENT.

I would like to see this huge bill they sent forgiven and my equipment returned. I could pay something reasonable like $10 a month, BUT WITH MY INCOME I CANT DO ANYMORE.
Business Response
Date: 08/12/2022
Business Response /* (1000, 6, 2022/07/28) */
We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, I will be happy to forward them to you.
Initial Complaint
Date:07/19/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare (a Linde company) uses nefarious shipping of material process, bill collection and threatens their customer and are completely unresponsive.

I was sent CPAP (medical supplies) when I had not ordered anything from them for a CPAP machine I had bought from them. I bought the machine, but have never and would never order supplies.

After getting bill for these unordered supplies, I called the local office (Galesburg, IL) and they sent a person to collect these supplies. These supplies were picked up on 4-mar-22 and this is confirmed even with lincare.

I continued to receive bills and collection threats.

I have spent hours on the phone with lincar and they are either completely inept or truly criminal.

I would appreciate BBB involvement to resolve this. Lincare is aware of this case, they have confirmed multiple times on the phone that I should owe them nothing, yet I continue to get bills.
Business Response
Date: 08/12/2022
Business Response /* (1000, 6, 2022/07/28) */
We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, I will be happy to forward it to you.
Initial Complaint
Date:07/19/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company is charging me for supplies I have either returned (unused) or not received. The company continued to charge my credit card unauthorized charges and had to be blocked. I have attempted to contact the company over the phone numerous times with varying results. The results have ranged from no contact, contact with an associate who committed to follow up and never did, contact with an associate who could not access information and offered to transfer to another department. All of these experiences have been associated with extreme hold times. I would like to reply to the company in writing but this option does not exist. My most recent contact was on 6/21/2022 with a representative named ****. I explained I have been charged for items on 2/28/2022 totaling $57.54 that I cancelled twice prior to receipt and returned to sender after it was sent anyways. Additionally, I have been charged $13.78 for items never received. **** told me he could not access supplies but would place me on hold. I told **** to document my account and I would not be placed on hold any longer. I just want to pay for services and supplies received. Currently, I am being charged $128.84. This is not accurate and should be $57.52. I will not pay Lincare until my account has been documented correctly.
Customer Answer
Date: 07/19/2022
***Document Attached***
Authorization to release health information is attached. Thank you.
See Attachment/File: BBB Complaint Case ******** Ref1-6020170-********-2-9410Signed.TMH.pdf
Business Response
Date: 07/28/2022
We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the ****** I will be happy to forward it to you.
Customer Answer
Date: 08/01/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any sense of resolution. I just checked the mail and found a letter from Lincare threatening to send me to collections.
Business Response
Date: 08/08/2022
I have mailed the letter to the patient again.

See Attachment/File: Lincare HIPAA request.pdf
Customer Answer
Date: 08/13/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I received both letters from Lincare, Case #********. The proposed resolution includes a charge for items I never received. This charge is "$28.16 for DOS March supplies and rental". Again, I never received the supplies. I should only be charged for machine rental. Once the supply portion of this charge is removed my total should be approximately $55.95. Once this has been corrected, I will pay the invoice and clear this matter up.
Thank you, ***
Business Response
Date: 08/25/2022
We have resolved the concern for this patient and mailed a letter to them. Should you obtain the ***** release, I will be happy to forward it to you.
Customer Answer
Date: 08/30/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with ****** on 8.23.2022 and she agreed to remove the charge for supplies and send another invoice. I have not received the updated invoice yet but did receive a collection letter. It seems they are not communicating with each other. Once I receive the correct invoice I will submit payment. Thank you for your help.
***
Business Response
Date: 09/16/2022
We have resolved the concern for this patient and mailed a letter. This will take **** business days to arrive, however, should you obtain the ***** release I will be happy to forward it to you.
Customer Answer
Date: 09/19/2022

Complaint: 17895939

I am rejecting this response because: I am still waiting for an itemized invoice for verification. I will accept Lincare's resolution once I have received and verified the invoice for accuracy.
Sincerely,

****** ****
Business Response
Date: 09/20/2022
*****, he is rejecting it prior to getting our resolution. Can we close this out please? There is nothing new in the rebuttal/refusal and we have mailed his letter.
Customer Answer
Date: 09/26/2022

Complaint: 17895939

I am rejecting this response because:
They have failed to follow through with anything. I have 10 days to respond before the BBB closes my complaint. I don't want it closed until it has been resolved. I have agreed upon resolution over the phone, but that means nothing until they provide an accurate breakdown of charges. I mean, how long should that really take? This is ridiculous! At this point, I should be compensated for my time and frustration. In fact, I would like to return this equipment and discontinue the services with Lincare entirely. Can you facilitate that? I assure you, the frustration they have is nothing compared to the way I feel about the way they have treated me

Sincerely,
****** ****
Customer Answer
Date: 09/26/2022

Complaint: 17895939

I am rejecting this response because:
They have failed to follow through with anything. I have 10 days to respond before the BBB closes my complaint. I don't want it closed until it has been resolved. I have agreed upon resolution over the phone, but that means nothing until they provide an accurate breakdown of charges. I mean, how long should that really take? This is ridiculous! At this point, I should be compensated for my time and frustration. In fact, I would like to return this equipment and discontinue the services with Lincare entirely. Can you facilitate that? I assure you, the frustration they have is nothing compared to the way I feel about the way they have treated me

Sincerely,
****** ****
Business Response
Date: 09/26/2022
Can we close this? We mailed the letter on the 16th and the patient responded 3 days later. It takes **** business days for the mailing to arrive.
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, while I don't find the service leading up to the resolution satisfactory, I think it is finally resolved as I just submitted payment. This will be the last time I utilize Lincare products for anything, ever. I suspect they will find some other way to s**** this up but I will keep my fingers crossed. I would also like to add that I am thoroughly pleased with the BBB performance during this process. Thank you for all you have done to help resolve this issue.
Sincerely,

****** ****
Initial Complaint
Date:07/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare didn't request the correct prescriptions at time of service now months later can't get supplies. Changed insurance information, couldn't access correctly the lincare website told me it was fraud. Didn't deliver message for respiratory therapist to call me then lied and said they did. Problem is cell phone bill says different. Took weeks after doctor sent new prescription denied having it. Took 50 phone calls. Promised call backs never did. Over charged on bill for products never supplied.Never billed insurance tried to charge me outrages price
Business Response
Date: 08/30/2022
Business Response /* (1000, 6, 2022/07/22) */
We have resolved the concern for case ********, and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

Consumer Response /* (3000, 8, 2022/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Most of what being said is to put it mildly a fabrication. Also doctors office disputes their facts on where and when it was sent prescriptions.And to date 7/30/22 I received another nasty past due notice but still never a current or corrected bill. On 8/5/22 I will proceed to fill in Tennessee small claims court and subpoena everyone especially the patient advotes along with CEO to Tennesseefor loss of time and wages

Business Response /* (4000, 10, 2022/08/08) */
Can you please close this case? Mr. ******* was provided a resolution and he has not provided any further information in order for us to investigate further.

Consumer Response /* (4200, 12, 2022/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Lincare to date still has not provided an update bill! And I have requested several times for the local office that keeps making a mess not to contact me again. Yet I just received another call from them this is harassment. Also I couldn't possibly know what other information Lincare could be asking for since they have everything and recorded phone calls. I like to request a copy of all the phone calls they have since they make this claim. I had no less that 10 people claim their investigating this yet never a follow through.
Simply put this is a dog and pony show by Lincare pretending to be the victim. Yet there are thousand of similar complaints online. HHS has been in contact about this and said it looking towards an investigation by Federal government and if people might be taken advantage of since most are seniors. One more nasty collection letter will result in legal action in Tennessee.

Business Response /* (4000, 13, 2022/08/19) */
My letter previously advised him of the status of the account. A new bill will drop when it's his cycle date again.
Initial Complaint
Date:07/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Lincare in March 2020 to purchase a cpap machine since the current one I had broke. I was told that day to pay $200 down and that I would pay $90.65 each month for 10 months. It was billed through my Insurance Cigna. After the 10 months, the company continued to bill the insurance. I contacted Cigna who called Lincare and I contact Lincare as well and they told me it was 13 months even though I was told 10 months and never received anything in writing in regards to it being 10 months or 13 months. I am still getting billed for the 16th time from Lincare to Cigna for this machine. I called Lincare on 7/11/22 and asked how long I'm paying on this machine and if there is a payoff amount so I could be finished being billed. The only thing the lady said was she would direct it to Insurance department. That the machine was not being leased, that's not how it is set up. I have paid more for the machine than it costs online for full amount. I want to finish paying on this machine. I never received any type of contract in regards to this. I have been billed every month starting 3/16/2021 until the present. Tomorrow if billed will be 17th time when it shows up.
Business Response
Date: 08/23/2022
Business Response /* (1000, 6, 2022/07/27) */
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

In response to the grievance received, I have reviewed your account with the Regional Billing Management. They have confirmed the unit has reached the purchase price for your insurance and has been capped in the system. All billing after has been adjusted and will be refunded to the insurance, and you, according to any payments made.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

Consumer Response /* (3000, 8, 2022/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After this response, I received a letter in the mail saying I owed for two months of $90.xx. I would like a letter or bill showing I do not owe any money to this company any longer. Also, I logged into my insurance and it still shows they were billed and deducted from my deductible. Please send a letter showing I no longer owe please.

Business Response /* (4000, 10, 2022/08/09) */
* See attached document *
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

In response to the complaint that you have filed with the Better Business Bureau, I have communicated with the Regional Billing department, and it has been advised that Lincare is mailing you a refund check for the amount of $649.82, for dates of service 9/16/21-4/16/22. I believe this action addresses your concerns, if you have any further questions, you may contact the Billing Department at (***) ***-****.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.
Initial Complaint
Date:07/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am at a loss. I have tried to reach this company via phone and email and it has been impossible to get a response! I spoke with an agent in March because I was not receiving my cpap supplies any longer. I provided the updated insurance and they sent me new supplies in March. I also requested during this phone call that they continue to automatically send the supplies each month and they assured me that this was set up. Four months later, I have not received anything. I am in desperate need of new supplies. It is not healthy to keep using cpap materials that are over 4 months old. I have leaks in my hose and in some of the nose pillows. I do not owe any money, in fact, I have a credit on my account! Please send me my supplies. I have full time job and am not able to sit on hold trying to call these people for several hours!!!! I am hoping that my insurance company allows me to use another provider because this one has been terrible!!!
Business Response
Date: 08/05/2022
Business Response /* (1000, 6, 2022/07/21) */
I have resolved the concern for case ******** and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.
Initial Complaint
Date:07/15/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For 5 years I had no problems getting CPAP supplies every 3 months paid by insurance. Last year I was sent products I did not order or want. I specifically told them to send only what my insurance covered. In October 2021 they started sending me 6 times my usual amount. After receiving this amount twice and then getting a bill for $591.80, I called and told them to stop all shipments and I wanted to return what I had. They said to box 6 of each unit and set it on my porch and UPS would get it. UPS took it but my bill is still being sent every month with a threat of a collection agency getting involved. After numerous calls with no help, I have called their patient advocacy hotline (Icare) 3 times. Today's call was the same, they listen to my problem and put me on hold and eventually hang up on me. I still have half the untouched supplies but they won't accept them because they say it is too late. I use this company for my Oxygen, nebulizer, and INR suppliers with no problems. .
Business Response
Date: 08/10/2022
Consumer Response /* (3000, 5, 2022/07/21) */
See attached HIPAA and documents

Business Response /* (4000, 7, 2022/07/22) */
As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

In response to the grievance received, I have reviewed your account with the CPAP Supply Management. It has been advised that your account had supplies returned and credited for date of service 8/3/2021. You were removed from recurring order on 8/16/2021. The insurance has been refunded for these items. No other items were received back and they are past policy per the Supply Center Management. The charges on the file are for the dates of service 4/11/2019-4/05/2021 that MMO applied as patient responsibility.

Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.

Consumer Response /* (4200, 9, 2022/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
1st-I did not want anything not paid by insurance 2nd-The supplies I returned should have been credited to me and not my insurance who already paid for it 3rd- This was a mistake made by your company and I should not pay for something I did not order or want. 4th- These charges are for supplies sent in July 2021 and not for service. Your policy should not apply. I tried returning this in January 2022 at your Cleveland office but they would not accept them. I still have them unopened and wish to return the. My Lawyer is on the case.

Business Response /* (4000, 11, 2022/07/27) */
This patient has gone to a lawyer. Unfortunately, there is nothing further I can do as it will need to go through Legal with the lawyer, directly.

Consumer Response /* (4200, 13, 2022/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This should not be my problem. Licare credited my insurance company instead of me for the supplies I returned
Initial Complaint
Date:07/13/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Lincare sent me a bill and said that I owed $791.88 but, the bill had no explanation of what the charge was for. So I proceeded to call them in which they said that this amount was billed to me because I owed a deductible. I explained to the lady I spoke to that I had already met my deductible. She proceeded to tell me that I did not and that I needed to contact my insurance company. Ok, no problem I call my insurance company and they advised that they were not sure why I had revived this bil because I had already met my deductible and my out of pocket expenses. they also indicated that they did not have no such record that I owe this amount. Furthermore, they advised that the bills that were sent to them from Lincare were paid in full. One for $836.40, $132.00 and 82.53. I then proceed to call Lincare back and after several attempts as it seems that you cannot get anyone on the line and they continue to transfer to different departments. which makes it difficult to get someone the phone. I finally get someone on the phone and proceed to explain to them all f this once again that I am not sure what this charge is for and AGAIN he tells me that I need to contact my insurance company or have them contact Lincare which makes absolutely no sense. I proceeded to ask if they could contact them or send over this bill with the billing details and he said that he could not. I asked for a manager and he said his manager was out of town, I asked the gentleman his name and he said "Reginald and I asked what his last name was and he refused to give me his name and I asked why he said he I just did not want to give you this information then hung up on me. This is unacceptable and unprofessional. They are now threatening to send my account to collections even if they can't seem to be bothered to explain the charges.
Desired Outcome
Business Response
Date: 08/05/2022
Business Response /* (1000, 4, 2022/07/21) */
I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

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Lincare Inc. is NOT a BBB Accredited Business.