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Business Profile

Medical Equipment

Lincare Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for Lincare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,104 total complaints in the last 3 years.
    • 291 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 5 years I had no problems getting CPAP supplies every 3 months paid by insurance. Last year I was sent products I did not order or want. I specifically told them to send only what my insurance covered. In October 2021 they started sending me 6 times my usual amount. After receiving this amount twice and then getting a bill for $591.80, I called and told them to stop all shipments and I wanted to return what I had. They said to box 6 of each unit and set it on my porch and UPS would get it. UPS took it but my bill is still being sent every month with a threat of a collection agency getting involved. After numerous calls with no help, I have called their patient advocacy hotline (Icare) 3 times. Today's call was the same, they listen to my problem and put me on hold and eventually hang up on me. I still have half the untouched supplies but they won't accept them because they say it is too late. I use this company for my Oxygen, nebulizer, and INR suppliers with no problems. .

      Business Response

      Date: 08/10/2022

      Consumer Response /* (3000, 5, 2022/07/21) */
      See attached HIPAA and documents


      Business Response /* (4000, 7, 2022/07/22) */
      As a Patient Advocate at Lincare, my goal is to ensure that our patients are satisfied with the products and services we provide. I appreciate having the opportunity to review this matter on your behalf.

      In response to the grievance received, I have reviewed your account with the CPAP Supply Management. It has been advised that your account had supplies returned and credited for date of service 8/3/2021. You were removed from recurring order on 8/16/2021. The insurance has been refunded for these items. No other items were received back and they are past policy per the Supply Center Management. The charges on the file are for the dates of service 4/11/2019-4/05/2021 that MMO applied as patient responsibility.

      Again, thank you for taking the time to share your concerns with Lincare. We appreciate hearing about your experience. Your communication is appreciated and very valuable because it helps us improve the services and care we provide.


      Consumer Response /* (4200, 9, 2022/07/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      1st-I did not want anything not paid by insurance 2nd-The supplies I returned should have been credited to me and not my insurance who already paid for it 3rd- This was a mistake made by your company and I should not pay for something I did not order or want. 4th- These charges are for supplies sent in July 2021 and not for service. Your policy should not apply. I tried returning this in January 2022 at your Cleveland office but they would not accept them. I still have them unopened and wish to return the. My Lawyer is on the case.


      Business Response /* (4000, 11, 2022/07/27) */
      This patient has gone to a lawyer. Unfortunately, there is nothing further I can do as it will need to go through Legal with the lawyer, directly.


      Consumer Response /* (4200, 13, 2022/07/28) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      This should not be my problem. Licare credited my insurance company instead of me for the supplies I returned

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lincare sent me a bill and said that I owed $791.88 but, the bill had no explanation of what the charge was for. So I proceeded to call them in which they said that this amount was billed to me because I owed a deductible. I explained to the lady I spoke to that I had already met my deductible. She proceeded to tell me that I did not and that I needed to contact my insurance company. Ok, no problem I call my insurance company and they advised that they were not sure why I had revived this bil because I had already met my deductible and my out of pocket expenses. they also indicated that they did not have no such record that I owe this amount. Furthermore, they advised that the bills that were sent to them from Lincare were paid in full. One for $836.40, $132.00 and 82.53. I then proceed to call Lincare back and after several attempts as it seems that you cannot get anyone on the line and they continue to transfer to different departments. which makes it difficult to get someone the phone. I finally get someone on the phone and proceed to explain to them all f this once again that I am not sure what this charge is for and AGAIN he tells me that I need to contact my insurance company or have them contact Lincare which makes absolutely no sense. I proceeded to ask if they could contact them or send over this bill with the billing details and he said that he could not. I asked for a manager and he said his manager was out of town, I asked the gentleman his name and he said "Reginald and I asked what his last name was and he refused to give me his name and I asked why he said he I just did not want to give you this information then hung up on me. This is unacceptable and unprofessional. They are now threatening to send my account to collections even if they can't seem to be bothered to explain the charges.
      Desired Outcome

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 4, 2022/07/21) */
      I have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA release, I will be happy to forward it to you.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The business deactivated my account without explanation despite the fact that my health insurance carrier (Tricare) said that I'm appropriately covered. I've called Lincare six times in the last 3 weeks trying to get my supplies going again, but have been hung up on 3 times and told I'd be called back 3 times (but wasn't). I can't get through to a supervisor because they hang up on me first.

      Business Response

      Date: 08/05/2022

      Business Response /* (1000, 4, 2022/07/21) */
      I have resolved the concern for case ******** and mailed a letter to the patient. Should you obtain the HIPAA release, I would be happy to forward the letter.

    • Initial Complaint

      Date:07/13/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is a long complaint. I did not check my Medicare statements until I got a bill from Lincare Charging me for a portable oxygen concentrator. They only brought green bottles of oxygen to me because I told their man at the hospital I already had a concentrator that I bought from Qualimed in 2020 and I do have a receipt. I am still using this machine. I called them in April and told them I did not get a machine from them only green bottles of oxygen. Of course they said I was wrong. Called back and asked who had signed the receipt for their machine. They told me they did not have it because the man who was suppose to have delivered it no longer worked there. So next I called Medicare and UHC to tell them they were being charged forsomething I did not get. I paid $21.00 to there Georgia office and they were going to refund Medicare. Now today got another bill trying to charge me rent on machine. Called them and they say now they have a signed receipt. Please help me with this. They keep changing there story. Thank you so much. I am 66 years old and have never been accused of stealing anything. And I am not perfect but I am not a liar. Thank you .**** ********.

      Business Response

      Date: 08/19/2022

      Business Response /* (1000, 7, 2022/08/01) */
      We have resolved the concern for this case and mailed a letter to the patient. Should you obtain the HIPAA, we will be happy to forward it to you.

    Lincare Inc. is NOT a BBB Accredited Business.

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