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Business Profile

Health Products

Nutraition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Products.

Complaints

This profile includes complaints for Nutraition's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Nutraition has 12 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Nutraition

      Clearwater, FL 33760-4022

    • Nutraition

      1777 Abram Ct # 2001 San Leandro, CA 94577-7011

    • Nutraition

      936 S 490 W Pleasant Grove, UT 84062-3730

    • Nutraition

      699Lewelling Blvd #146 #440 San Leandro, CA 94679

    • Nutraition

      1777 Abram Ct # 1871 P.O. Box 1877 San Leandro, CA 94577-7008

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 180 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Did not order anything. I keep getting packages and charges on my account. I've tried to email without a response or a direct person to talk to. There is no bill of sale (receipt) or anything in these packages. I want the packages to stop and all the multiple charges returned to me.

      Business Response

      Date: 08/02/2023

      We would like to start off by apologizing for any confusion. It appears ******************* ordered a Male Enhancement product and *** have forgotten about it. At this time, he has already filed a dispute with his bank so we are unable to refund as the funds have already been debited from us. We also have no record of any calls or emails from the customer regarding this issue. We apologize for any hardship that *** have been incurred by ******************* and will use this as an opportunity to grow

      Customer Answer

      Date: 08/02/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

      Customer Answer

      Date: 09/28/2023

       
      Complaint: 20293071

      I am rejecting this response because:

      All of the charges that were returned to me cause I disputed the charges thru my bank. Now they have been reversed. So, this is not resolved anymore. They are ridiculous with all the banking issues they have cause me. I don't know what the next steps that I need to take to resolve this issue correctly, and finally.

      Thanks,

      ************************;

    • Initial Complaint

      Date:07/07/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Package comes with no paperwork with further instructions or contact information. I am willing to send it back completely including the previous shipment. I was lead to believe I could try it at the discounted rate. When it arrived without any documentation I did not use any of the product

      Business Response

      Date: 07/20/2023

      We appreciate your feedback and apologize for any confusion. Please note, our Male Enhancement product's usage instructions are on the product label (picture included) for ease of access. Also, details about our offers, including pricing and return policy, are available on our website. However, we understand that sometimes people miss this while excited to check out. We value your satisfaction and have applied a refund to your card and hope this resolves any concerns. If you have further queries, feel free to contact us. Thank you for your patience.

    • Initial Complaint

      Date:05/24/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Want too cancel delivery the keep sending

      Business Response

      Date: 05/30/2023

      Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 5/30/2023, there will be no further shipments from us in the future. 

      Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.

      Our ************* representatives will be happy to assist you. We are open from 9:00 AM to 5:00 PM EST and 7 days a week.  

      Regards,
      *************

    • Initial Complaint

      Date:05/10/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This ** the 2nd package in 2 weeks i recieved. I got a flashlight last week and a camera for the car this week. Don't want this stuff abd i didn't order it. just stop sending things.

      Business Response

      Date: 05/25/2023

      Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 5/25/2023, there will be no further shipments from us in the future. 

      Should you have any questions or need further assistance, please contact our customer care at ************** and one of our representatives will be happy to assist you.

      Our ************* representatives will be happy to assist you. We are open from 9:00 AM to 5:00 PM EST and 7 days a week.  

      Regards,
      *************

    • Initial Complaint

      Date:03/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received a package from this Nutraition company and didn't order anything. There is no contact information, bill of sale or anything. It's a small Bluetooth device to find lost items. I am watching my account and have not yet seen a charge, however after reading other complaints I'm very concerned. Don't know how they even got my information to send me anything. Why is this company not being stopped?

      Business Response

      Date: 03/29/2023

      Complaint ID: ********
      *************************
      **********
      *****************
      OID: *******

       

      Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective today 3/28/2023, there will be no further shipments and charges from us in the future.

      Also, upon checking on our records, a full refund amounting to $148.99, was processed on 03/22/2023. This would require **** business days to be credited back on the customer's bank account. Please refer to the refund breakdown below:

      Date: 03/22/2023
      Amount Refunded: $148.99
      OID: *******

      Should you have any questions or need further assistance, please contact our ************* at ************** and one of our representatives will be happy to assist you.  We are open 24 hours & 7 days a week.  

      Regards,
      *************

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a small package today (8ix4ix1.5i) that I'm sure I did not order. I did not open it as I don't want it. The only info I have is the return address of Nutraition on the package. I do not want this product and do NOT want to be charged for it. If somewhat I have been charged, I want a full refund. Thank you.

    • Initial Complaint

      Date:02/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I did not order any of the stuff that they sent me, nor all the charges on my credit card. This package just came through the mail and I opened it. Nothing that I would want nor did I order. It was a watch and ear buds. Neither is anything that I would ever want and DID NOT ORDER. I quickly checked my credit card and someone had charged four different charges on it that I did not charge. Everything charged in **********.....I live in ******** and did not charge nor want any of these items. Had to cancel my Credit Card so no more charges could be made. What a scam!! I would not trust this company. Be Careful.

    • Initial Complaint

      Date:01/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a package today with some kind of lotion that I did not order but no paperwork or contact information. The only info I have is the return address of Nutraition. I do not want this product and do NOT want to be charged for it.

    • Initial Complaint

      Date:01/20/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon - I received two products (Male enhancement gummies and Testo) which I did not order I expect to be reimbursed for the total cost of these items including shipping. AND not receive any future orders from this company. Thanks, ***

      Business Response

      Date: 02/20/2023

      From: PowerVigor ME <*************************************>
      Sent: Friday, February 17, 2023 8:02 PM
      To: ******************************************
      Subject: BBB Complaint #: ******** | ******* ****

       

      Thank you for contacting ********************************* strives to make sure that our customers are 100% satisfied. We have every desire to address the customer's needs and provide the best solution available to resolve their issue as soon as possible.

      We take full responsibility and have immediately processed the cancellation of the account. To confirm, effective 02/16/2023 there will be no further shipments and charges from us in the future. 

      One of our supervisors attempted to call the customer to discuss a refund but they are always routed to the customer's voicemail. As a courtesy, we have processed a refund today, 02/17/2023, amounting to $264.70, which will be credited back to the customer's bank account within **** business days. Please refer to the refund breakdown below:

      Date:  02/17/2023 
      Amount: $134.97 
      Transaction *************

      Date:  02/17/2023 
      Amount: $129.73 
      Transaction *************

      Should you have any questions or need further assistance, please contact our ************* at ************** and one of our representatives will be happy to assist you.  We are open Monday through Sunday 5:00 AM to 5:00 PM PST.

      Regards,
      *************

    • Initial Complaint

      Date:01/17/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past two years, this company has been sending me unsolicited items. Most of the parcels are small and contain some unknown electronic devices. About 8 months ago, I got fed up with getting these items (and, no doubt, being charged for the items and the shipping costs), and did my best to track down the company to ask that they cease sending items that I had not ordered. Now, just today, its begun again. This time I received a one inch square Bluetooth device. I dont even use Bluetooth!!!I intend to stay alert to additional junk sent to me from Nutraition and will return them unopened to the sender Please STOP this company from sending out items NOT ORDERED !!!!

    Nutraition is NOT a BBB Accredited Business.

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