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Business Profile

Nursing School

Ultimate Medical Academy

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 55 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Student finance has been withholding funds from my financial aide. They refuse to tell me any information and *** waited six weeks

    Business Response

    Date: 08/06/2023

    Dear Ms.?*****,? 

    On 8/1/23, Ultimate Medical Academy received?the financial aid concern you submitted to the Better Business Bureau. 

    We know how important funding is for our students and apologize for any missed communication. The UMA Student Finance team is available at ************ to answer any questions you may have about your student account.

    We have confirmation that the stipend from your additional loan funds request is estimated to be available in your *********** account on 8/15/23.

    If you have any further concerns, feel free to reach out to Student Affairs at ****************************************************************** take student matters seriously.
     
    Sincerely,  
    ? 
    UMA Student Affairs? 

  • Initial Complaint

    Date:07/21/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive anywhere from 5 to 10 calls a day from ultimate medical academy from multiple different number and the situation is very irritating. I would appreciate it if the situation could be dealt with and the calls be stopped.

    Business Response

    Date: 08/11/2023

    Dear Ms.?******, 

    On 8/10/23, Ultimate Medical Academy received?the concerns you submitted to the Better Business Bureau about unwanted calls.

    We apologize for this undesired outreach. Your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    If you have any further concerns, feel free to reach out to Student Affairs at ****************************************************************** take student matters seriously.
     
    Sincerely,  
    ? 
    UMA Student Affairs? 

  • Initial Complaint

    Date:07/17/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS pertains to student loans that I know for a fact is botched! Im still doing research, but i wanted to start with a dispute. I enrolled in college at Ultimate Medical Academy at the end of 2019. I went to school the first quarter, then dropped out because I got suspicious after reading reviews on them. Long story short I started a University 3weeks ago and reached out to get my transcript. Well during the process i was informed that they don't have ANY DIPLOMA OR TRANSCRIPT FROM MY HIGH SCHOOL uploaded in their system, yet they lied and APPROVED me to get student loans.Technically i wasn't a legit student there, because nothing was uploaded as far as a diploma etc. However, the financial aid person lied saying i had provided the necessary documents to move Forward to get student loans!!!! So now it's effecting my credit score that I've worked hard on to build up! ...THEY KEEP EMAILING ME... PLUS THEY KEPT/STOLE MY FINANCIAL AID! I'm upset, and bothered by their scamming tactics, and dishonesty! THIS PLACE NEEDS TO BE INVESTED and SHUT DOWN ASAP!!!

    Business Response

    Date: 08/14/2023

    Dear *********,?? 

    On 8/10/23,Ultimate Medical Academy received?the financial aid and proof of graduation concerns you submitted to the Better Business Bureau.? 

    To be eligible for Federal Student Aid, the Attestation of *********** Graduation or Equivalent Form you signed with your enrollment packet self-certifies that you have received a high school diploma or equivalent. Our UMA Student Finance team is available at ************ to provide further insight. 

    In addition, our ***************** will gladly help with any UMA transcript request. You may call ************,email ***************************************************************** or visit ultimatemedical.edu/transcripts. 
     
    If you have any additional concerns, feel free to reach out to Student Affairs ******************************************************************** take student matters seriously. 
    ? 
    Sincerely, 
    ?? 
    UMA Student Affairs?? 

    Customer Answer

    Date: 08/16/2023

     
    Complaint: 20325232

    I am rejecting this response because:

    Sincerely,

    ***************************

    Business Response

    Date: 08/18/2023

    Dear *********,?? 

    Thanks for reaching back. There were no details provided in your last outreach via the Better Business Bureau. Per our previous communication, our UMA Student Finance team at ************, and our ***************** at ************, are available to provide insight.
     
    You may also reach out to Student Affairs at **************************************************************** We take student matters seriously. 
    ? 
    Sincerely, 
    ?? 
    UMA Student Affairs?? 

  • Initial Complaint

    Date:07/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Ultimate Medical Academy and told them I am not interested in enrolling and asked them to not call me anymore.I have also blocked each phone number they have called me from and they still call. I do not want to be called anymore and wish to be added to their Do Not Call list.

    Business Response

    Date: 08/11/2023

    Dear ********************,

    Ultimate Medical Academy received the enrollment and outreach concerns you submitted to the Better Business Bureau on 8/10/23.

    You are not currently enrolled in our school. We certainly apologize for any unwanted calls. Your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 

  • Initial Complaint

    Date:07/05/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company before or reached out for any info but they keep calling me 5+ times a day and texting! Its harassment and I cant block their number because they send from new ones. No clue who this business is but I am not interested!

    Business Response

    Date: 08/11/2023

    Dear ********************,

    On 8/10/23, Ultimate Medical Academy received the call concerns you submitted to the Better Business Bureau.

    We apologize for any undesired outreach. Per your request, your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 

  • Initial Complaint

    Date:06/30/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple unsolicited calls from various phone numbers, all identified as "Ultimate Medical Academy." I did not request information from this entity, and do not wish to receive any, talk to anyone from that entity, or receive any more calls.

    Business Response

    Date: 08/11/2023

    Dear ********************,

    Ultimate Medical Academy received the outreach concerns you submitted to the Better Business Bureau on 8/10/23.

    We apologize for any unwanted calls. Your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 


  • Initial Complaint

    Date:06/29/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting anywhere between 5 to 10 calls a day from this company ! Ive even blocked their numbers , but they always call again with similar numbers .. I dont even know why they are calling ! I am not affiliated with this company nor have ever contacted them in anyway other than to quit calling me ! It is ridiculous for them to continue this day in and day out !

    Business Response

    Date: 08/11/2023

    Dear **************,

    On 8/10/23, Ultimate Medical Academy received the call concerns you submitted to the Better Business Bureau.

    Per your request, your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone. We apologize for any inconvenience.

    Sincerely, 
     
    UMA Student Affairs 

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting anywhere between 5 to 10 calls a day from this company ! Ive even blocked their numbers , but they always call again with similar numbers .. I dont even know why they are calling ! I am not affiliated with this company nor have ever contacted them in anyway other than to quit calling me ! It is ridiculous for them to continue this day in and day out !

    Business Response

    Date: 06/22/2023

    Dear ****************,

    Ultimate Medical Academy received the outreach concerns you submitted to the Better Business Bureau on 6/20/23.

    We apologize for any unwanted calls. Your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 

    Customer Answer

    Date: 06/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been spamming me with phone calls ever since I filled out their form to simply receive information about their program, usually at least twice a day. I keep blocking the numbers but they keep calling from new ones. This is terrible business practice.

    Business Response

    Date: 06/15/2023

    Dear ****************,

    Ultimate Medical Academy received the staff outreach concerns you submitted to the Better Business Bureau on 6/14/23.

    We apologize for any unwanted contact. Your phone number has been placed on our internal Do Not Call list and your email is unsubscribed. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Receiving multiple calls a day from these folks from different numbers. My number is on the do not call list, but they refuse to take me off their call list. I have spoken with several people, and repeatedly asked to be removed from any call list they have (internal list as well), but they just keep calling. You cant block them as they call from various different phone numbers. Here is the numbers I have from the last week from them:*************, *************, *************, *************, *************, *************, *************, *************, *************, *************, ************* I would just like them to stop calling me. I have no affiliation with these folks, and do not want to be contacted from them again.

    Business Response

    Date: 06/26/2023

    Dear ************,

    Ultimate Medical Academy received the call concerns you submitted to the Better Business Bureau on 6/23/23.

    Please accept our apologies for any undesired outreach. Your phone number has been placed on our internal Do Not Call list. You should not receive any further communication from UMA unless a new request for information is requested online or you contact UMA by phone.

    Sincerely, 
     
    UMA Student Affairs 

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

Ultimate Medical Academy is NOT a BBB Accredited Business.

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