Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a recent customer of ********************** who hired them to move my family due to a new job opportunity. We originally planned to move from ******* to ******** however, my job opportunity changed to an offer in **************. (This was an initial cost of $2,600) I notified PODs more than a week in advance of when they ask for a change of address, and most importantly for this case, notified them PRIOR to my container departing their storage facility in *******. However they told me that they were unwilling to stop the shipment and a few days later, ended up moving my POD from ******* to ********. They were totally unwilling to simply divert that order to ************** and are now telling me that I need to spend an additional $3000 for a completely new order to move my belongings from ******** to **************. Im very disappointed that the company would not have flexibility, especially knowing that A. I gave them significant notice, and B. my POD container was literally passing by the updated delivery address. Ive called, been told that a manager will give me a call within an hour and then get no response. I usually have to send a couple emails in order for them to respond and Im just told that I have no options other than to place a new order, and more than double my cost for this move. Just like my phone calls, in my emails ai request to get in contact with a manager, but they just tell me I have no options and ignore my request to escalate my concern. I am hoping a manager will reach out as requested and in the meantime assume I just need to spend the additional money in order to get my belongings. I hope the company will get this feedback to someone in leadership. Based on the timeline of my communication and their decision to still move my items I do not think my request was something that could not be accommodated. I hope to get this resolved and would like to add that other than this, Its been a pleasant experience working with the company.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Mr. **** ******. On July 2, 2025, an attempt was made to contact Mr. ****** to further discuss his concerns; however, we were unable to reach him, and a voicemail was left.
  On May 4, 2025, Mr. ****** placed an order to have his container transported from ******* to ********. At the time the order was placed, it was confirmed that transportation would begin on May 20, 2025, with the intent of delivering the container in ******** by May 30, 2025.
  On May 17, 2025, Mr. ****** contacted PODS and requested a change to the delivery address within ********. This request was processed and updated accordingly.
  On May 23, 2025, Mr. ****** contacted PODS again to request a delivery change from ******** to **************. At the time of this request, the container was already in transit and arrived in ******** on May 24, 2025.
  PODS coordinates transportation logistics through a network of shared routes and schedules, where multiple customer containers are transported together. Once a route is underway, mid-transit rerouting is not operationally feasible due to the coordinated movement of multiple shipments.
  We appreciate Mr. ******* understanding and patience. Based on the details of the order and the timing of events, the container was transported as agreed to the destination state. Any additional transportation beyond the original destination would require a separate charge.
  Thank you for the opportunity to respond.

• Initial Complaint

  Date:06/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a 16' container from PODS with the monthly expiration date for the container to be June 19, 2025 with a three day ***** ******* We completed our move in on June 18, 2025 and called PODS to have the container picked up before the monthly expiration date. PODS stated they were unable to pickup the container until June 23, 2025 which is past our ***** ******* Additionally, PODS stated we would be charged another monthly rental fee in the amount of $529.78 since we would be past our expiration date. We should not be charged the fee due to PODS inability to pickup the container in a timely manner. It is suspect that PODS was able to pick up the container exactly one day after our expiration for the ***** period and thus charged the additional fee for one day of rental. We request a refund of $529.78 credited to my credit card which was charged on June 20, 2025. In fact, we should not have paid the fee until after our ***** period but we were still charged.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ******* and complainant ******* **********. A review of the issue is currently underway. We regret the delay in Ms. ******* move and understand the inconvenience caused. A PODS customer advocate reached out to Ms. ************* with a proposed resolution. Upon her response, we will proceed accordingly and continue working with her until the matter is fully resolved.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. *************may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. ******* feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:06/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In mid May 2025, I entered a rental contract with PODS for a storage container. I specified that siI live in **, so container would be placed on the street in which I had to apply for a permit. I specified that the permit is only issued for 5 days. If the *** is not pickup on 5th day, then I will be fined by the city. Scheduled the delivery for 6/21/25 and pickup for 6/25/25. I was notified the day before on 6/20/25 after 7:30pm that my *** would be delivered between 6:15pm and 9:15pm. When booking, I expressed that my delivery window be early morning on 6/21/25, no later than noon. I hired movers to assist with loading the *** ($375) because I am disabled due to recent surgery. I immediately contacted PODS and they said a manager would be in contact. I never received a call so I called around 8am on 6/21/25 to discuss my delivery. I spoke with a manager and he attempted to contact the warehouse but could not reach anyone. He could not adjust the delivery time but noted that the system did say it was now scheduled between 4:45pm-7:45pm. I did not receive my *** until after 7:45pm. The manager also noted that he escalated my case so that I could be compensated on my monthly fees since I now have to travel back and forth to the facility to store my remaining items. Also, I was not informed until 6/25/25 when I called to follow up on my monthly credits that I could have paid for a guaranteed delivery window to ensure my *** would have been delivered on 6/21/25 by noon. I expressed to the manager **** *. on 6/25/25 that I lost my money on movers ($375) and now that I have to make multiple trips just to store my items. I paid $365.11 initially for the convenience of *** which they advertise - they come to you pickup and drop off. If I wanted to haul my items myself to storage, I could have rented a unit for much cheaper elsewhere. I am paying $403.87 a month for a convenience that I am not receiving. The company said there is nothing they can do! They did not even try!

  

  Business Response

  Date: 06/26/2025

  I am in receipt of your correspondence concerning PODS customer, ***** *****.    On  June 26th, 2025, our PODS advocate spoke with ***** ***** to address scheduling concerns.  Following this discussion ,***** ***** graciously accepted a partial refund.  We appreciate ***** ***** bringing this matter to our attention and giving us the opportunity to provide an amicable resolution. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ***** ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ***** ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODs contacted my about damaging my furniture. I filled out a claim..they denied it and blamed the movers they recommended. Be wariy of this company

  

  Business Response

  Date: 06/25/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ********. ********************** LLC. can only respond on how the coverage was presented, therefore any claim disputes would need to be addressed directly through ************ If Ms. ******** is disputing the validity of the denial she would need to contact ************ directly and go through the applicable dispute process.Please have this complaint removed from PODS Enterprises LLC. and forwarded to ************, ***************************************************** as ************* remaining concerns are based solely on the denial of the claim. Please reference the complaint filed with the West Florida BBB complaint# ******** on behalf of Mr. ***** to ************
  
  

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 23rd, 2025 PODS delivered an 8 foot container to my residence. It was not as advertised. On the website it is described as a durable steel frame with specially designed aluminum skin panels that provide strength and protection for your belongings. The containers allow ambient, natural light to illuminate the interior, making it easier to see inside while packing or unpacking. Our POD is made of wood, and is held together with 2x2 beams. The measurements are also smaller than the steel frame 8 foot POD because of the wood beams. I called to complain and was told they ran out of the steel frame PODS so that's why I was sent what I was sent. This is unacceptable and false advertising. I was not going to pay almost $5500 dollars to ship my belongings to ********* Canada in a wood box. I was also charged $450 delivery fee and $150 cancellation fee, because they wouldn't send me a new POD.

  

  Business Response

  Date: 06/27/2025

  I am in receipt of your correspondence concerning PODS customer, ******* ****.  A complete account review confirms that Ms. **** did speak with a customer advocate on June 25th, 2025, to discuss the concerns surrounding the PODS brand container itself. PODS is committed to delivering containers that meet our standards for safe transportation and storage. While container models may vary in appearance due to age, all units provided to customers meet the necessary criteria for functionality and reliability. In Ms. ***** case, her request was accommodated, and the container delivered met our operational standards, though we understand it did not meet her aesthetic expectations. As the concern does not reflect a failure in service or function, compensation or refund is not applicable for this instance. Should Ms. **** wish to further discuss the account or billing she is welcome to contact PODS directly at *************, customer service is available Monday Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
   
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. **** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Ms. **** eels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.
  
   

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with Pods for our move from AZ to **. I was scheduled to have 2 pods delivered on June 7th. In the morning of the 7th was told they could only deliver 1. The driver spoke to the manager and it was authorized that they would street deliver the second. When the driver showed up later in the day I simply asked if he could swap the empty pod for the full one as I had several large heavy items inside that pod. He said his manager wouldnt allow this swap. I asked if he would be able to get his manager on the line and ask. He got very angry and said he would not be doing that. He then proceeded to leave with my full pod. I was told that a new driver would be assigned and my pod redelivered on June 7th. I then received a phone call that my pod would not be delivered until WEDNESDAY. This is all unacceptable. This has left my family without necessities and my belongings in order to go back to work which I am scheduled to do so on Tuesday. This is not ok that a driver can choose to steal belongings simply because a customer asks a question.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer ******** *****. On June 24, 2025, a PODS representative and Ms. ***** reached a mutual agreement that included a Customer Satisfaction credit as resolution of her claim. We are currently awaiting Ms. ****** confirmation of the card to which the credit should be issued. Once received, the refund will be processed, resolving the matter.
  
  
  PODS values its customers and is committed to delivering high-quality service. We regret any inconvenience Ms. ***** *** have experienced and take all customer concerns seriously. Feedback like hers helps us continually evaluate and improve our service.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family ordered a 2 POD storage units for moving in May. They were Scheduled to be picked up on 6/19/25, this never happened. on 6/20 after 2 hours on the phone we were told they would guarantee pick up on saturday 6/21. we settled on 6/20 so we no longer own the property these pods located. On 6/21 I called to confirm pickup, she said everything was good. at 1230 they called and said they were unable to pick them up and reschedule us to tuesday 6/24 almost a week from our original date. I spent 4 hours on the phone on Saturday without any resolution. we signed an agreement and paid for this service. We dont own the property the containers are sitting on, we have no belongings and they are unwilling to help fix their mistake. They have even been unwilling to let speak to management. They are a terrible business with no customer service skills.

  

  Business Response

  Date: 07/01/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** *****. A review of the issue is currently underway. We regret the delay in Mr. ****** move and understand the inconvenience caused. A PODS customer advocate reached out to him on June 25th with a proposed resolution. Upon his response, we will proceed accordingly and continue working with him until the matter is fully resolved.
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. ***** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. 

• Initial Complaint

  Date:06/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS was scheduled to pick up my pod after I emptied it on 6/19/25. I received email and text messages from the PODS company on 6/19/25 saying your POD has been picked up, thank you for choosing PODS! My pod was not picked up. I called the company and reported that even though I received messages stating my pod had been picked up, and it was indeed the scheduled date my pod was supposed to be picked up, the pod was not picked up from my driveway and continued to occupy over 16 feet of space and remained in place on my property. PODS told me they would escalate this case to corporate and get back to me as soon as possible, and to keep my phone on and check my email for an update on when they would get the pod. They did not arrive to pick up my pod on the scheduled date, even though we had paid over $7000 for the service. I had to call them again the next day where I got the same story from someone else, reporting they escalated the case and they would schedule to come get the pod as soon as possible. I let the company know I needed the pod picked up by Friday 6/20/25 due to needing the parking in my driveway back. No one got back to me on Friday 6/20/25 about picking the pod up. I had to call pods again, where I spoke to someone who reported he escalated my case to corporate and created a case number about this issue, and reported that my pod would be picked up on Monday, 6/23/25. They reported they were short on drivers, which is why the pod wasnt picked up on its scheduled date. It is confusing to me why pod reported theypicked up my pod on the scheduled date and has refused to be consistent and communicative when I am following up to get the pod picked up. It is the day before they promised the pod would be picked up, for the third time, and I have yet to have any correspondencefrom them about what time. I need this pod picked up immediately, and Im seeking a refund for the inconvenience of the pod remaining in my driveway for an extra four days, maybe more.

  

  Business Response

  Date: 07/01/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** ********. On June 23rd, 2025, our PODS advocate reached out to Ms. ******** to discuss the next steps in the claims process. We offered a settlement refund, which Ms. ******** has accepted. As of June 24th, 2025 we have confirmed with Ms. **** ******** that the issue has been addressed to her satisfaction.
  Based on this resolution, we kindly request that this complaint be closed as resolved. Thank you.
  

• Initial Complaint

  Date:06/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reason why my account fell behind in the first place is because my credit card is locked due to me being a victim of identity theft. Multiple times a week they would run my card creating flags and fraud alerts on my credit card account. I emailed them several times and asked them to stop but they never did causing my credit card to close creating financial hardship. I pay all my bills with my credit card to earn travel rewards so I agree to just pay before it goes to auction in June to give me time to find another company.June 11th I sign a settlement agreement to pay $1500 via ************* on June 19th and clear my containers on June 21st. In the meantime I have to pay deposit on a new unit, pay movers, make sure I take off work to travel to ********** to retrieve my items etc. June 19th I call PODS and tell them ************* was closed due to it being a FEDERAL HOLIDAY. They told me to try online. $1500 online was too much to pay so that didnt work either. I called Friday to make sure I still had time to pay so I go to Publix and attempt to tap to pay and its physical card insert only. I called again Friday when I got off work but they were closed. Saturday I wake up first thing and I call PODS asking can I still get this payment to you all over the phone because Im not having success with ************* and they said no. NO they wont accept my money, NO I cant retrieve my belongings because I broke the agreement. They understand that ************* had issues but all of this couldnt been avoided if I paid before the 19th. I know they just had my PODS sitting there being cruel but Im literally in ******* with all these people lined up to empty my container, move my items elsewhere etc. What do I do?HELP ME **********

  

  Business Response

  Date: 06/24/2025

  I am in receipt of your correspondence concerning Ashleyrae Awkward.   Due to Ashleyrae Awkward's concerns being directly related to the billing, the account is under review with our PODS ****************************** at this time. Upon completion of the review, a member of our PODS Billing/Collections team will reach out to Ashleyrae Awkward directly to discuss. 
  

  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ashleyrae Awkward may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ashleyrae Awkward experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 06/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I am willing to wait the requested time frame for a solution. However, please inform PODS, in reference to the billing issue, that I sent several emails asking for PODS to stop running my credit card because it was causing flags on my account causing my credit card to close as well. 
  
  Sincerely,
  
  AshleyRae Awkward

  ************

• Initial Complaint

  Date:06/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted PODS Moving and Storage on or about April 2, 2025, and have already paid over $1,800 for delivery of a storage container to my new address. Before paying, I told the representative the only available placement area was a grass surface in front of the house. I was assured this was acceptable and, at most, would require a minor $25 service fee.1.After payment, the company called back and said the *** could not be delivered because the surface was grass.2.When I reminded them I had been assured grass placement was acceptable, they changed the explanation to say the driveway entrance was too narrow. I removed part of my fence to widen the entrance beyond their stated minimum dimensions.3.The company then scheduled a new delivery date, but a few days later canceled again, citingonce morethe grass surface as the problem.4.I repeatedly requested to speak with a manager; each time I was told a manager would call me back, but no one ever did.5.After more calls, the company finally agreed to place the *** on the grass but added a new condition: I was now responsible for arranging city permits and servicessomething never mentioned during the sales process. The *** remains at the original location and has not been delivered to my address. It has been an eyesore and has occupied my driveway since the first week of Aprilnearly two months. Despite numerous calls and promises of a resolution, the company has provided no viable delivery plan or meaningful assistance.The company has failed to provide the contracted service, has repeatedly changed its stated requirements, and has not returned my calls for escalation. I am seeking:1.Accountability for the repeated misrepresentations and lack of follow-through.2.A refund, or immediate delivery of the *** under the originally promised termsplacement on grass with no additional unforeseen fees.This complaint is necessary because direct communication with the company has not resolved the issue.

  

  Business Response

  Date: 07/03/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ****** *******. A review of the issue that gave rise to this complaint is currently underway. Mr. ******* has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Mr. ******* until the review is complete and will provide details and appropriate resolution accordingly.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. Jimenez may have endured.  PODS Enterprises, LLC prides itself of its quality customer service and I regret that Mr. Jimenez  feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.