Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PODS Moving & Storage has 227 locations, listed below.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS

  8701 Fleet Service Dr Raleigh, NC 27617-4801

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was provided an estimated cost of moving from IL to **, with an original quote of $2,145.08. I signed off on this original amount on 7/14/22. I was told the amount may fluctuate a small amount, and that my order would be "updated" weekly under my account in "my orders". My amount of $2,145.08 stayed the same on 7/14/22 and 7/21/22. I then received an invoice on 7/25/22 for $3,445.82, which is $1,300.74 more than the original quoted price. The starting location and end location of my move have not changed since the original order I made on 7/14/22, and gas prices have gone down. I have attempted to reach PODS multiple times to verify why the increase, with no one able to give me an answer. I filed a dispute claim on 8/10/22, dispute #*******. I was told by a PODS representative that someone from the claims department would be emailing me within ***** business hours of my claim being received, along with a copy of said claim (I asked for a copy for my records so I could see what information they put in said claim). After the 72hrs of no response, I again followed-up and was told they "were really busy, but I should be getting an email soon". It is now 8/22/22 and I have still not received an email. I have called every day asking to either speak with a claims team member or supervisor and been told the claims team does not have a phone number and I am not able to speak with a supervisor. I just logged into my account again today 8/22/22 and it is showing I have an overdue invoice of $3,445.82, which again I already overpaid for on 8/9/22 and was charged to my credit card. I have also filed a claims dispute with my bank. I have attempted to reach PODS to verify another new charge, with no response. My POD is supposed to be arriving this Friday 8/26/22.

  

  Business Response

  Date: 09/09/2022

  I am in receipt of your correspondence concerning PODS customer ***********************.   On September 9th, 2022, contact to discuss the issue was initiated with ****************** in order to address her concerns and work on a resolution.  In the meantime, she has been advised to contact her Specialist directly with any further questions or concerns should they arise. 

  Customer Answer

  Date: 09/16/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered pod from pod moving and storage as l'm moving from ********** to ***** on 15 July to be delivered on 12 August 2022 But unfortunately on ******************************** transit and won't be deliver until ************************************* just wait.Also they charge me the new month payment 368.95$ On 15 August however the delay was their fault for delaying my pod more than 10 days.I have to book place to stay with my family for these ************************ 1500$.I need refund for the extra month charge 368.95$ and compensation for my extra accommodation during the 11 days delay for 1500$.Thank you

  

  Business Response

  Date: 08/29/2022

  I am in receipt of your correspondence concerning PODS customer, *********************. On August 26th, 2022, contact to discuss the issue was initiated with ********************* in order to address concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********************* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********************* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

• Initial Complaint

  Date:08/22/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint due to the apparent unscrupulous (at best incompetent) billing practices of the company. I have paid my total bill in full yet continue to be harassed by the company. For the duration of the contract, payments were taken from my credit card as scheduled in the invoice. However, for the second to last payment I was overcharged by $263.36. I first called the company explaining the issue but was told that they were simply lumping it together with my final payment. That was not the case as I was subsequently charged for the final payment as well. I attempted to discuss the issue with PODS customer service and even offered to show them my credit card statements alongside the confirmed payment schedule in order to show that my card was overcharged. Yet, the customer service agents continued to disregard this and suggest that it was a mistake by my credit card company. Finally, I lodged my dispute with my card company Citi, which investigated the complaint and resolved the dispute in my favor crediting my account back in the amount of $263.36 (**** confirmed resolution on Aug 16, but I received my credit the day I filed a complaint). I was happy the issue was justly resolved but... today I received a call and email from PODS stating that my account is now overdue by $263.36!!! The shamelessness and fraudulent claim of the company is beyond ridiculousness. Background:I utilized PODS for my cross-country move from ********** to **********. I originally ordered their service in February 2020 for a container delivery date in March 2020. There were various components to our requested service timeline, which included a mid-cycle pickup, storage and re-delivery to our ** address before a final shipment to CA, in order to accommodate the sale of our home in **********. Throughout the process, I made one revision to the timeline on March 12, 2022, which was reflected in a change order confirmation, of which I have retained proof (attached).

  

  Business Response

  Date: 08/29/2022

  I am in receipt of your correspondence concerning PODS customer, *******************. On August 26th, 2022, contact to discuss the issue was initiated with ********** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17896037
  
  I am rejecting this response because:

  While a PODS representative contacted me (possibly an automated email) following my complaint, the email merely stated that it is reviewing the facts of the case and would get back to me following investigation. As of now, I have not received resolution to my complaint or an indication from the company that it would cease its false or fraudulent claims. I will close my complaint once I receive confirmation from the company that it was in error.

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/13/2022

  On September 13th, 2022, our PODS advocate attempted to speak with ********** in order to discuss his concerns and provide a resolution.   We currently await ************ response. 

• Initial Complaint

  Date:08/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS - Moving and Storage Transaction Date: 08/12/2022 Price: ******** - Charged to BARCALYS Master Card - **** Price: ****** - Charged to BARCLAYS Master Card - **** The PODS container (Small 8 x 8 x 10)The PODS container arrived August 13, 2022 Was loaded and locked by me. Then the PODS was picked up on Tuesday, 16, 2022.It was shipped and since then has sat in limbo. We have since Wednesday spent each day on the phone with PODS only to be told they do not know what is going on and since then we have no idea where our PODS container is or when, if ever, it will be delivered. We have made every effort to get real delivery date of our PODS container which contains, furniture, clothing, bed, bedding and more. We want PODS to make this right and for us to have a true delivery date that we can see and manage from the customer portal - just as all other customers can do.This experience with PODS has been horrible and I am begnning to question if we will every use them again or reccomend PODS to nayone we know.THIS MUST BE MADE RIGHT and I wan t to personally have a manager resolve this for us. We have paid for the PODS. Our credit card has been charged. PODS has our POD and still no one knows what is going on.

  

  Business Response

  Date: 09/08/2022

  I am in receipt of your correspondence concerning PODS customer ***********************. Account review confirms the deliveries have since occurred as requested. **************** is currently working with a PODS Specialist related to the concerns and may reach them directly should anything further arise. 

• Initial Complaint

  Date:08/20/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company dropped the Pod off with instructions not to be out when it's delivered. The Pod is 16' placed facing the Road instead of the House, did not come with a lock as I ordered and is sitting in my driveway waiting for the company to come and reposition it. It was supposed to be done very early in the AM it's now 12:30 pm and nobody here yet. Staffing to load was told we have to wait until repositioning. The pro moving staff told me he is not waiting. Now it's 2 days into my loading time, at 72 and 78 we can not load the Pod and the staff hired is no longer working for us. This company has lousy delivery very late in afternoon so you can't start packing and now we have to find staff to load and pack all thanks to a company unreliable. DONT use them spend a couple extra bucks and hire pack rat instead. My Friend used them and they were on time and efficient. I don't think I should have to pay for the wasted days, loss of staff and who knows what's ahead, looks like delivery is an issue seeing other customer issues. I used them for ********************** in ******* and they were great but this moving NY to ** there undependable. I want credit for all I'm going through, I'm under so much stress thanks to Pods I hope I am alive when they bring the Pod in **

  

  Business Response

  Date: 08/26/2022

  I am in receipt of your correspondence concerning PODS customer, *******************. On August 25th, 2022, contact to discuss the issue was initiated with ************ in order to address her concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************ experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 08/27/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The *** company took 5 days that I paid rent for to reposition the *** before I could start to pack it. I lost 5 days which means if the *** is not delivered and unpacked at my ** location I will be charged for another month Rent at $299/month even so they made me loose 5 days of packing. Now they claim the $20 credit issued for my aggravation caused by there driver incompetence on reading instruction of *** placement is to compensate for 5 days costing over $10/day leaving me short of time to load relocate and unload the *** therefore forcing me to pay another month if $299 instead of giving me 5 more days on my contract. I'm a Senior at 72 who because of there incompetence lost my packing staff have to pack the *** with my 78 year old stepfather. Issue 5 more days to unpack the *** in ******* or I will contact the ******* Attorney General for subjection a Senior to severe distress and theft of 5 days of my Rental contract. I am old but I'm not crazy.

  

  Business Response

  Date: 09/06/2022

  Ms.*********; accepted the settlement offer that was presented.  PODS considers that the matter has been resolved amicably.
  

• Initial Complaint

  Date:08/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aug 19, 2022 Hi, I have tried many times to get this resolved but I still have not got a refund. I have multiple double charges on my account. Can you please assist me. I placed a charge back on my credit card and spoke with your billing ***** They said it was resolved. Then I just got a letter a few weeks ago from my CC company saying they charged me again. This is a disaster. I cannot afford this I am on a limited income. Can you please assist. The last rep I spoke with told me he agreed and would submit report for credit. But still not resolution. Months have gone by. I need help from a manager please in ************ to resolve this. Thank you ************************* #********* Customer ID BILLING ISSUES 1. ******** to *********** Transport-A. Charged Twice for SAME Transport 5/13 $1485.20 5/11 $1485.20 5/20. Redelivery to your location $149. Charge twice 2. *********** to Pacifica A. Redelivery Charge twice 7/12 $143.10 7/12 $149 B. ***************** $49.95-I declined this-But I am being charged anyways Charged mutiple times. Please cancel and refund. 7/12/2022 and 08/13/2022

  

  Business Response

  Date: 08/25/2022

  I am in receipt of your correspondence concerning PODS customer, *************************. On August 23rd, 2022, contact to discuss the issue was initiated with ************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 08/25/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Received automated message Mon and one from ********************************* on Tues. I have emailed now twice and called her line twice and no one has responded. So until someone actually connects with me by email or phone this matter is still completely unresolved. Thank you

  

  Business Response

  Date: 08/31/2022

  On August 29th, 2022 our PODS advocate was in email communication providing billing information to ************** and on August 30th, 2022 attempted to reach ************** by telephone to discuss his PODS account.

• Initial Complaint

  Date:08/19/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After the unexpected death of my husband I rented a POD to manage cleaning out and organizing home contents. I paid the delivery fee and the monthly fee by automatic draft in a timely manner. I cannot provide dates or amounts because PODS has locked my account - not sure why - but I can provide the claim number (PRO-00005393) and the date claim was reported (05.28.2022). At pickup, the driver drove so fast he left divots, hit my trailer and drove into a crepe myrtle ***** breaking it. On May 31, 2022, I was contacted by ************************* from the claims division located in **********, **. He asked me to confirm my statement and provide photos of the damage. I will attach a copy of my statement and the photos. On June 8, 2022, **************** emailed and said that due to no response to his prior inquiry the claim was being closed. I RE-SENT the entire package again on that same date. On June 15th he emailed that he was unable to view the attachments as imbedded items or as attachments and asked if I could please send them in response to his email. I did so that same day. On June 28, ************************************************************** to go away since I had called and emailed to no avail. (I called his direct line between June 15 and June 28, ************.) During this entire process, PODS was continually attempting to charge my credit card for the $67.00 pickup fee I had not paid due to the pending claim. They did this about every other day - for almost 3 months now. When I asked **************** about this he advised that he had "nothing to do" with that department. He called and left me a voice mail; I returned his call. He emailed on 8/1/2022 to ask that I call him again. I did. On August 17th he emailed to advise that I should pursue the claim through my insurance carrier. He never spoke to the neighbor (who is also a PODS customer), his email system filters and rejects attachments and imbedded docs, and he never spoke with me. I am beyond furious.

  

  Business Response

  Date: 08/25/2022

  We are in receipt of the correspondence concerning PODS customer, *****************************. Per our previous response to ********************, our position is unchanged. Based on the information presented, along with the response from our local office, we are unable to establish credibility or a position of liability to this matter.
  
  PODS, as a norm, does handle each claim as a case by case. Should ******************** choose to provide additional documentation with indication that PODS inflicted direct damage, she may provide to the individual assigned to the case. Otherwise, we would recommend ******************** reach out to her insurance or coverage provider to discuss her options.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprise, LLC prides itself of its quality customer service and I regret that ******************** feels she experienced anything less. We sincerely apologize for any instance where an individual is not completely satisfied with a PODS experience. When notified of less than satisfactory experience, we endeavor to review the processes that gave rise to the feedback and take appropriate measures to address their comments. With receipt of this correspondence, PODS considers this matter closed.

  Customer Answer

  Date: 08/25/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response is absolutely unacceptable and exactly what I expected based on prior exchanges. Again, they did NO due diligence to examine my complaint; they did not allow my photos to be transmitted through their email system, they did not speak to the witness (who is also a customer of ********************** at my referral) and they did not provide me with the driver's statement nor proof of any inquiry. I provided the photos to BBB with my claim -- did they not review those? I would be HAPPY to send the photos to PODS should they provide me an address that will allow transmission of photos. As a side note, the claim I am making is negligible and I am absolutely baffled by their failure to even entertain feedback from a customer.
  

  

  Business Response

  Date: 08/30/2022

  We are in receipt of the additional correspondence concerning PODS customer, *****************************, as well as the images provided as of June 15th, 2022. Based on those images, statements, along with all the information presented to date, we are unable to establish credibility or a position of liability to this matter. Should ******************** wish to revisit the case, she may submit additional documentation with clear indication that PODS inflicted direct damage. Otherwise, we would recommend ******************** reach out to her insurance or coverage provider to discuss her options. With receipt of this correspondence, PODS considers this matter closed.

• Initial Complaint

  Date:08/18/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used this business to facilitate a move across state lines. Every step of the way this business has had a lack of communication over the issues with my service. I have proactively called to communicate my needs and expectations and every step of the way they have been lost or overridden.1. Dropping off the storage pod at the designated facility they did not follow the explicit instructions I had left and later informed me that they were not saved to my profile 2. They did not pick up the storage pod at the designated time because the lost the gate access code. They did not call me to communicate this (the driver says they called me but I didn't pick up. They did not call the secondary number listed either. I found out 3 days after my scheduled pickup date that my items were still sitting in a CA parking lot 3. After finally arranging a pickup (over phone) I was NOT informed that my cross state travel consent form for the previous transit arrangements was no longer applicable and needed to be resigned. Storage container sat for 2 weeks before I discovered it had not been moved to transit. I was not contacted in any other way other than email at any point. I discovered this when trying to confirm my drop off days.4. At this point the delays have pushed me into a new rental period. I have been charged an additional $300 for the rental pod despite contesting the pay periods and being told I would not be charged 5. No one from the department has contacted me despite multiple promises to do so to discuss the contested charge. They sent an email dismissing it today. I still cannot speak to anyone about the active contentment. They do not let you speak to anyone other than service representatives and do not follow through on communication.

  

  Business Response

  Date: 09/08/2022

  I am in receipt of your correspondence concerning PODS customer *********************************. On September 8th, 2022, contact to discuss the issue was initiated with ****************** in order to address her concerns and work on a resolution. She has been advised to reach out to her Specialist directly, should any questions or concerns arise during this time. 

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used PODS to move from ******** to ********* in Jan 2022. We stored 2 PODS in ******** until we found a house in **. We contacted them to have the PODS delivered to our new address on April 29th. That morning we were told the PODS were in ********* instead of ********* due to their error but we still had to pay another transfer fee to get them to *********, which we could get back following the move completion. We were also charged another month of storage on top of that fee as well. They were supposed to have our PODS to us the following weekend and still did not get them there until 2 weeks later. We have filed the incident reports to get our refunds and have contacted them multiple times over the last 3 months and never hear back.

  

  Business Response

  Date: 09/23/2022

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********************* . A review of the issue that gave rise to this complaint is currently underway. Mr. ****** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Mr. ****** until the review is complete and will provide details and appropriate resolution accordingly. 

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has constantly lied to me they said they were going to pick up their containers yesterday they did not pick them up and did not pick them up today they have already deducted the money from my account I get continuous run around and lies about saying the driver's going to be here when hes not I am out of time I may have to hire a different company there's a different company and reload my stuff from there containers into the new company containers And it's going to cost me double I want my money refunded

  

  Business Response

  Date: 08/19/2022

  I am in receipt of your correspondence from ***************************** concerning our PODS customer. On August 19th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 08/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have not corrected anything. My containers will not be delivered At the correct time and I will be without my household items For almost a Weak. I was Given one price and charged another there was supposed to be an investigation and someone was supposed to contact me within 72 hours It has been a week and I've heard nothing. This company is very unprofessional and I wish I would have done more research before I allowed them to handle my household goods

  

  Business Response

  Date: 08/30/2022

  Our PODS advocate spoke with ******************** and was able to reschedule two of the containers for an earlier delivery date. ******************** is aware the review is underway in regards to his other concerns with the account.