Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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PODS Moving & Storage has 227 locations, listed below.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  Pods

  4816 Pods Way Chesapeake, VA 23320

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
• 

  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We used PODS to move from ******** to ********* in Jan 2022. We stored 2 PODS in ******** until we found a house in **. We contacted them to have the PODS delivered to our new address on April 29th. That morning we were told the PODS were in ********* instead of ********* due to their error but we still had to pay another transfer fee to get them to *********, which we could get back following the move completion. We were also charged another month of storage on top of that fee as well. They were supposed to have our PODS to us the following weekend and still did not get them there until 2 weeks later. We have filed the incident reports to get our refunds and have contacted them multiple times over the last 3 months and never hear back.

  

  Business Response

  Date: 09/23/2022

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ********************* . A review of the issue that gave rise to this complaint is currently underway. Mr. ****** has been assigned a PODS Advocacy Representative and has been contacted to advise of assignment and provide contact information while the review proceeds.  We will continue to work with Mr. ****** until the review is complete and will provide details and appropriate resolution accordingly. 

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has constantly lied to me they said they were going to pick up their containers yesterday they did not pick them up and did not pick them up today they have already deducted the money from my account I get continuous run around and lies about saying the driver's going to be here when hes not I am out of time I may have to hire a different company there's a different company and reload my stuff from there containers into the new company containers And it's going to cost me double I want my money refunded

  

  Business Response

  Date: 08/19/2022

  I am in receipt of your correspondence from ***************************** concerning our PODS customer. On August 19th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 08/22/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  They have not corrected anything. My containers will not be delivered At the correct time and I will be without my household items For almost a Weak. I was Given one price and charged another there was supposed to be an investigation and someone was supposed to contact me within 72 hours It has been a week and I've heard nothing. This company is very unprofessional and I wish I would have done more research before I allowed them to handle my household goods

  

  Business Response

  Date: 08/30/2022

  Our PODS advocate spoke with ******************** and was able to reschedule two of the containers for an earlier delivery date. ******************** is aware the review is underway in regards to his other concerns with the account.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2022, I contracted PODs for my move at the beginning of July from *******, ** to **********, **. Two Pods (6 ft and 12 ft.) were to be delivered July 5th, 2022, loaded on the 6th, and picked up on the 7th for transport to Texas. Calling to confirm at the end of June, that there was no pick-up scheduled. Many calls later that was fixed on the 5th. Later on the 5th, I was told that my pods would not be delivered until the 8th. But I was allowed access at the warehouse to load them there, between 8-4. This resulted in additional time and money being required. (To rent trucks, additional days of movers, an additional pod being necessary, etc.) I opened an incident then. I was told someone would contact me in 72 hours... it took me three additional weeks to find my "incident manager." Two days prior to my pod delivery in **********, they demanded an additional $4800.00, and did not deliver my belongings. I provided them with approximately $6000.00 of receipts for my added expenses, as requested. Calling 3-4 times a week, emails, etc. as of today, this issue is still not resolved. Numerous requests for contact have been filed. I have followed all of their procedures. On 8/17 they charged one of my credit cards $4085.61 (Not the one I had previously authorized them for *****************.. which they had supposedly turned off while my case was being worked.) The collections ***** is still threatening to sell my stuff and/or ruin my credit. While the people working the case say any credits will take 14 business days to show up. (Three weeks!) But they are not responding or resolving anything. As of today 8/18, They attempted to charge my credit card again, I still do not have my belongings, a delivery date scheduled, and movers that now won't unload my pods due to all of the rescheduling, and no closer to a resolution than I was weeks ago. I have had to report their charges as fraud, close my account, and be issued a new credit card as a result. They don't care.

  

  Business Response

  Date: 08/30/2022

  I am in receipt of your correspondence concerning PODS customer *******************. On August 30th, 2022, contact to discuss the issue was initiated with ************ to address her concerns and to work towards a resolution. In the meantime, she has been advised to contact her Specialist directly with any further questions or concerns should they arise.

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17895375
  
  I am rejecting this response because:

  PODs has just given my issue to yet another "agent." The original agent was assigned back on ~July 12th, 2022. Their response does not actually resolve anything, but merely seems to start the clock over again. They have had my belonging since July 8th and were to deliver them July 23rd... but I still have not been offered a reasonable resolution after two months. Additionally, I have responded and emailed the newly assigned "Executive Resolution Specialist" three times since August 30th, and seven days later, I have yet to receive a response. So nothing is even close to being resolved.

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/29/2022

  I am in receipt of your correspondence concerning PODS customer *******************. On September 21st, 2022 a phone discussion was had with Ms. ****** where her Specialist confirmed a consultation was being completed with our ********************* On September 29th, 2022 Ms. ****** was updated to advise that due to the current impacts of Hurricane ***, we are still awaiting the response from management. In the meantime, she has been advised to contact her Specialist directly with any further questions or concerns should they arise.

  Customer Answer

  Date: 10/03/2022

   
  Complaint: 17895375
  
  I am rejecting this response because: Nothing has actually happened to resolve this issue... more than a month later. I have had contact with the assigned resolution specialist. But she is still awaiting approval from managers, or someone. She does not seem to have the unilateral ability actually resolve anything. Meanwhile, I am still getting called from the collection department with threats of auctioning off my units. Again, from my perspective, nothing has changed. I still do not have my belongings, or a delivery date for them. Or any type of offer for a resolution. To add insult to injury, every month that PODs does not resolve this, they add another "monthly storage" fee. This has now gone into the fourth month, without any progress or change in status..
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/07/2022

  I am in receipt of your correspondence concerning PODS customer ******************** As ************** declined the initial offer presented by the previous Specialist, a consultation was submitted to ******************** for further review. On October 7th, 2022, follow up was initiated with ************** to confirm the final offer approved by management. At this time, ************** has been advised to return the completed documentation needed to proceed with the reimbursement credit should she choose to accept. In the meantime, she may reach her specialist directly should she have any further questions arise. 

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 17895375
  
  I am rejecting this response because: I have called the specialist this morning, prior to this email. I am waiting for her to contact me to discuss the offer in detail and have the chance to ask questions.

  Dependent on the outcome of that conversation, I may be willing to accept the response.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 10/20/2022

  I am in receipt of your correspondence concerning PODS customer *********************.    On October 20, 2022, follow up was initiated with ************** asking she provide further details and documentation requested by our ******************** in order to substantiate the updated compensation request. Upon receipt of her documentation and response, we will expedite the remainder of the review in attempt to reach resolution. At this time, she may reach her Specialist directly with any further questions or concerns should they arise.  

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 17895375
  
  I am rejecting this response because:
  

  I am still waiting on clarification from the specialist regarding the additional documentation that's been requested. I am also rejecting this response because every communication with the specialist and the company trying to resolve this issue takes a week or two for a reply. It continues to drag out this whole process... which is now going into the fifth month.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The *** was delivered on the side of the driveway ruining the fresh sod that was laid. Also their own company broke equipment of their truck and left it at my house. I reached out to the company and they told me this was normal practice and would not repair or refund the damage. The door to the *** was also broken after being delivered and my stuff was stuck inside so I had to have a handyman fix it as *************** would not send anyone out. This cost me the fee or the moving company that came out and now to fix the sod in my yard.

  

  Business Response

  Date: 08/20/2022

  RE:************************* (CID 142950206)
  Complaint #: 67534426
  
  Dear ****************:
  
  I am in receipt of your correspondence concerning PODS customer, *************************. A complete account review confirms that the concerns were addressed and resolved with a customer advocate via email on August 17th, 2022. **************** accepted via email PODS good will surrounding the resolution of her claim the same day BBB complaint was filed. Should **************** wish to further discuss her account she is encouraged to contact her customer advocate or ********************** customer service directly at *************, customer service is available Monday - Saturday 8:00am to 10:00pm EST and Sundays 10:00am to 6:30pm EST.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that **************** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that **************** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My nephew has had his pod for two years and he signed for the pod when he got it So it was in his name and bills have been in his name almost the whole time and I am his ***** of ******** and I have all of his info about his pod But the company Pods let his girlfriend switch the pod to her name on line or on the phone With out my nephew or myself knowing and they are trying to say the pod has been in her name the whole time But I have a screenshot of one of the bills from their company showing the pod in my nephew's name So I don't see how they could just let her switch it to her name without even informing my nephew or myself of this since I am his ***** of attorney. I have also sent them the paper showing that I am his ***** of attorney and the company has my name number and email I have also sent them the screenshot showing the bill in my nephew's name

  

  Business Response

  Date: 08/22/2022

  I am in receipt of your correspondence from ********************* concerning our PODS customer. On August 22nd, 2022, contact to discuss the issue was initiated with ************ in order to address concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ************ may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ************ experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 08/23/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Nothing hasn't been done yet to Resolve my problem. The company sent me a email saying they needed more information. So I provided them the information they needed in a email and I haven't heard anything else from the company. So I feel my problem with this company is still not solved as of this date August 23,2022

  

  Business Response

  Date: 08/26/2022

  Our PODS advocate has been in communication with ************ to share what the review has revealed so far and what options are currently available to have the name change completed on the account.

  Customer Answer

  Date: 08/29/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Because they are still trying to tell me that this pod was not in my nephew's name and that the other person who's name that is on the pod needs to contact them and say they don't want on the pod anymore But I have a screenshot of a bill from their company that shows the customers pod number and name and the name on that **** is my nephew's name. So I'm not understanding if the pod has never and isn't in my nephew's name then how has my nephew been receiving a bill from their company for almost two years with that pod number and his name in the customer's spot I need this explain to me cause from that bill it shows that pod number was in my nephew's name and I'm not understanding how or why it changed and this company isn't telling me how or why it changed I have also sent the screenshot of this bill to two people in this company and they both have yet been able to tell me how or why this has happened or fixed the problem so in my opinion the problem has not been fixed

  

  Business Response

  Date: 09/08/2022

  On September 6th, 2022, our PODS advocate spoke with ************ to provide a status update and the process going forward to reach a resolution.

  Customer Answer

  Date: 09/14/2022

   
  Complaint: 17895030
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Finished 2 *** container orders mid July and have been waiting for my weight tickets since then. I have paid for the weight tickets already and only received one of the 4. They are required for military reimbursement and I have called just about every single day to get a supervisor to call me. I verified every call during the transits of the *** containers to ensure weight tickets were made. Now around $4000 is floating on my credit card gaining interest due to PODs inability to provide the weight tickets.

  

  Business Response

  Date: 09/09/2022

  I am in receipt of your correspondence concerning PODS customer *********************. On September 9th, 2022, ************** was contacted by his assigned specialist and was also provided one of the full weight tickets associated with his order. As we await the remaining tickets, he has been advised to contact his Specialist directly should any further questions or concerns arise.  

  Customer Answer

  Date: 09/12/2022

   
  Complaint: 17895357
  
  I am rejecting this response because:

  I have not received all the weight tickets. This can be closed when the weight tickets have been given to me. 

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 09/22/2022

  I am in receipt of your correspondence concerning PODS customer *********************. On September 22nd, 2022, follow up was sent to ************** to confirm his ticket request was expedited to the Regional Vice President of the market in question.  As we await their response along with the final tickets, he been advised to contact his Specialist directly should any further questions or concerns arise.  

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 17895357
  
  I am rejecting this response because:
  
  Issues have not been resolved. At this point I believe a refund for services rendered would solve everyone's problem.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/07/2022

  I am in receipt of your correspondence concerning PODS customer ********************** Account review confirms we are still awaiting the ticket response from our local market. Therefore, on October 7th, 2022, follow up was sent to ************** to confirm the receipt of his DD2278. At this time, a consultation has been compiled and we are currently awaiting approval from ******************** in order to proceed with the reimbursement request. He has been advised to contact his specialist directly should he have any further questions during this final review.    

  Customer Answer

  Date: 10/10/2022

   
  Complaint: 17895357
  
  I am rejecting this response because:
  
  I am willing to close this once reimbursement has been credited back to my accounts. 
  

  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/21/2022

  I am in receipt of your correspondence concerning PODS customer ********************** On October 21st, 2022, follow up was sent to ************** to provide further details related to his account and order specifications. At this time, PODS has requested he provide documentation to confirm his TMOs response to the reimbursement request prior to proceeding.Should he have any questions in the meantime, he may reach his specialist directly to have them addressed. 

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 17895357
  
  I am rejecting this response because:

  Still awaiting a reimbursement or weight tickets. I have provided the documentation to the *** office and am awaiting a response.

  Sincerely,
  
  *********************

  Customer Answer

  Date: 10/27/2022

   
  Complaint: 17895357
  
  I am rejecting this response because:

  Complaint: 17895357
  
  I am rejecting this response because:

  Still awaiting a reimbursement or weight tickets. I have provided the documentation to the *** office and am awaiting a response.

  Sincerely,
  
  *********************

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/06/2022

  I am in receipt of your correspondence concerning PODS customer *********************. At this time, ********************** has not yet received a response from ************** with a formal denial from his TMO office. On December 5th,2022, follow up was initiated with ************** to request he provide status on his reimbursement request. In the event it was denied by the military, we are needing confirmation of such so we may proceed with review of compensation. At this time, he has been advised to contact his Specialist directly to advise. 

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I choosed Pods for my moving solution from ******** to **********. My order number 3621397.My 16 feet pods was picked up on August 4th and suppose to be delivered on August 15th to **. I waited a whole day on August 15. I contact pods they said the pods will show up but it turns out not. On the next day, they told me they are not sure when will my pods be delivered. All my belonging are in pods and I really need them ASAP. I have two yound children are waiting for their beds, desk and books. I can not cook because all the cookware are in pods. The most important is I have set my travel plan next week. If the pods can not come in time it need to be placed on the driveway and unattended for a long time. So I do need my pods get deliveried ASAP.

  

  Business Response

  Date: 09/02/2022

  I am in receipt of your correspondence concerning PODS customer ***************. Account review confirms the container was delivered successfully on August 24th, 2022. Nonetheless, contact was initiated with ********* on September 2nd, ********************************************* concerns. He has been advised to follow up with his Specialist directly in an effort to work towards resolution.  

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We arranged for 2 PODS. Delivery/pickup of ***1 went as scheduled. ***2 was delivered over 24 hrs late despite our phone calls and their promises that it would be delivered same day. ***1 was supposed to be at final destination 7/28 for movers scheduled the ** of 7/29. PODS failed to deliver ***1 on 7/28 despite our phone calls and their assurances, then PODS promised it would be delivered first thing the AM of 7/29. This did not happen and caused the loss of our deposit and reschedule ($200) for movers. ***1 was delivered ** 7/29, but the full and empty weight tickets that were part of the contract were not provided. ***1 was supposed to be picked up on 8/4, however, that did not happen. It took several phone calls, which resulted in NO ACTION, and eventually a drive to the nearest PODS facility to get the *** to be picked up after it had been sitting in the driveway for over 2 weeks impacting other planned deliveries and services. ***2 was delivered 2 days late. While unloading, it was so roughly handled that it actually dropped onto the street. After opening ***2, it was clear that this was not the first time ***2 was dropped as nearly everything in ***2 was crushed to include items packaged in original manufacturer packaging. Only 1 weight ticket has been provided to date. PODS is charging $59 dollars for each weight ticket (which only cost $13), of which, 3 out of 4 have still not been provided. After attempting to deal with customer service, who promised to refund the ($200) cost for rescheduling movers, as well as the delivery fee ($149) for the late second ***, nothing has been resolved. 2 different forms of receipts have been provided, but they conflict with eachother and the charges to our credit account are greater than the totals of either receipts. Looking for a refund for property damages($2000), weight tickets($184), mover deposit($200), delivery fee($149), and excess credit card charges.

  

  Business Response

  Date: 08/19/2022

  I am in receipt of your correspondence from *************************** concerning our PODS customer. On August 19th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  

  Customer Answer

  Date: 08/19/2022

  ***Document Attached***
  PODS sent an email describing a transaction that failed to charge our credit card and requested payment. However, they have already over charged according to their receipts and my credit card statement. Also, no additional charges should be necessary as the company has completed all operations (excepting the resolution of additional charges and provision of weight tickets).
  
  Also, the PODS Customer portal alleges that a credit to our account in the amount of $237.15 was posted. However, the attached picture of my current credit statement shows no such credit. Additionally, this refund amount came with no description and does not match any amount shown on any of the receipts provided, so I am not sure what they believe they are refunding.
  See Attachment/File: Alleged PODS Account Credit

  Customer Answer

  Date: 08/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  PODS has yet to actually RESPOND to the complaint. While they did finally reach out on Friday, August 19th, it was just to ask a few questions about our case, all of which were already answered in the original complaint filed with the BBB. Since then, there has been no communication. I understand the token business response on this complaint, it is false as we honestly would not be here if it were true. Additionally, on our PODS portal account, it says that a credit of $237.15 and $49.95 was initiated. However, the credit card account only shows credits of $178.15 and $49.95.
  While this is an appreciated step toward resolution, I cannot except the response from the business as I still do not have the the weight tickets. Two are still missing and I have not received any further contact from the company.
  See Attachment/File: Credit Card Statement.jpg

  

  Business Response

  Date: 08/30/2022

  Our PODS advocate has been in communication with ******************** and we appreciate the additional information that he has supplied. The review is underway to ensure all aspects of ************************ claim are thoroughly addressed.
  
  

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17895990
  
  I am rejecting this response because:

  Pods still hasnt responded or done anything regarding this action. 2 WEIGHT TICKETS ARE STILL MISSING. The official Navy move paperwork cannot be closed out without the two weight tickets that were already paid for and have not been provided.
  Since their last message saying they were looking into it, there has been no communication.

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/20/2022

  ******************* was provided an update of what fees were refunded, break down of the invoices/charges and also what documents would be needed to be forwarded to our PODS advocate if the military did not reimburse ******************** for his move.

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was moving from Bronx ** to ***********. I book a moving date with pods to move my things and they ask what I was bringing I tell the items and they give me the price of ******* and I agree. The day of the moving they show up and said your furniture or not IKEA furniture so u have to pay $**** dollars more. I said but you guys call me four different time to ask me about what I am bringing and I never change the items . the price goes from **** for me to pay **** more that's $9000 and I couldn't afford it,they tell me I could take your furniture and keep them for u 14 days and then I will bring them to u it didn't make and sense.i didn' t allow them to take the furniture because I didn't have the extra **** to give them, because that wasn't the agreement in the contract .now they blame me and said I refuse the pickup and take my deposit of $1005.63cent.and hang the phone whenever I try talk to someone about my refund.

  

  Business Response

  Date: 08/22/2022

  I am in receipt of your correspondence concerning PODS customer, *******************************. On August 22nd, 2022, contact to discuss the issue was initiated with ******************************* in order to address concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************************* may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************************* experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

• Initial Complaint

  Date:08/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODs came to deliver my storage container the morning of 8/17/22. When I walked outside in my driveway, driver flat out told that that he cannot drop the PODs on the driveway as it looks new but it's older than a year. Then he calls his manger and ask us to get a city permit to drop it off the street. He was really trying to convince/push us to drop it off on the street as it was a dead-end street and not drive on the driveway. Then the manger and driver discussed and decided that they will drop the container on the driveway, but we would need to sign the damage waiver form. As I was reading thru the damage waiver form there was a clause that stated to place the PODs on non-paved surface there will be $99 fee, so I asked the driver to drop it on the grass (non-paved surface) and we will pay the $99 fee. ****** was adamant and kept saying his boss/manger has asked him not to drop it off in the grass area. Driver called the cops on me for being aggressive as I was reading thru the form and wouldn't let go of the binder. This was completely unnecessary this matter could have been resolved more professionally had the manager been more receptive and understanding to what I was saying. At the end of almost 2 hours dealing with the driver, manger, and cops. The driver left without delivering the ****** I called the customer service right away to report the incident and schedule a new delivery time. The delivery dates were going into Sep, this timeline would be passed the 30 days where I would be charged another month rental. So now only option is that I must pick up my stuff form the warehouse, which is going to cost me more time, money, and energy! We just moved into the neighborhood two weeks ago! This was a very bad experience as well embarrassing talking with cops when you are just moving the new neighborhood/state. Requesting upper management take a closer look at their operations is ** (******* location) I would like composition/refund of $1500 to get stuff from WH.

  

  Business Response

  Date: 09/09/2022

  I am in receipt of your correspondence concerning PODS customer ***************************. On September 9th, 2022, contact to discuss the issue was initiated with ***************** in order to address his concerns and work towards a resolution. At this time, he has been advised to reach his Specialist directly should any further questions arise during the review.

  Customer Answer

  Date: 09/16/2022

   
  Complaint: 17895024
  
  I am rejecting this response because: there has not been any update since the initial email response from the Executive Resolution Specialist on 9th SEP 2022. Also, steps listed in the email does not provide any concrete time estimation of the resolution. To me it seems PODS is not serious about resolving this issue ASAP. My concern is once I accept the response on BBB there will not be any updates on my case and PODS will close the incident without any resolution.  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/26/2022

  I am in receipt of your correspondence concerning PODS customer ****************************  Further review with the local market confirmed that PODS was unable to place the container safely without the risk of damage. Upon booking, PODS does disclose that placement is at the discretion of our drivers.Nonetheless, On September 26th, 2022, follow up was sent to ****************** to offer a gesture of goodwill in attempt to resolve his concerns amicably. At this time, he has been advised to follow up with his Specialist directly should he choose to proceed with the offer.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr.. ******* may have endured.   PODS Enterprises,LLC prides itself on its quality customer service and we regret that he experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter closed.

  Customer Answer

  Date: 10/12/2022

   
  Complaint: 17895024
  
  I am rejecting this response because: I have responded back to email by  Representative from PODS on 27th SEP 2022.Haven't got any response back.  
  
  Sincerely,
  
  ***************************