Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODS

  1209 W Market St Smithfield, NC 27577-3338

• 

  PODS Moving & Storage

  6718 W. Plank Rd. Peoria, IL 61604

• 

  PODS

  8161 Briese Ln Pensacola, FL 32514

• 

  PODS Moving & Storage

  11891 Amedicus Ln, Unit B Fort Myers, FL 33907

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted customer service three times to correct my account. I was then connected to a supervisor who assured me that the issue was fixed and I would get an email confirmation with my scheduled dates. No email as of yet and my online account still shows no scheduled dates and too many PODS on my order. All customer service tells me is that my account is messed up and they have to submit everything manually. But nothing ever changes. I would like someone to contact me to get this straightened out. With spending this much money, I would at least like some actual assistance.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/12) */
  I am in receipt of your correspondence concerning PODS customer, ****** *****. On August 11th, 2022, contact to discuss the issue was initiated with Ms. ***** in order to address her concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Ms. ***** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Consumer Response /* (3000, 7, 2022/08/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Initial contact was made by a PODS customer care individual asking me to explain my issue. But I am still waiting to get a response back.
  
  
  Business Response /* (4000, 9, 2022/08/22) */
  Our PODS advocate spoke with Ms. ***** and worked to have the account scheduling completed. Ms. ***** was provided the order confirmation and confirmed it was correct. PODS considers that the matter has been resolved amicably.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Long story short they overcharged me by me paying double the cost of what it would be on normal rates. I have called several times to only be told that they will write a "follow up" and I will be contacted within "48-72" hours with no one calling me back. This has been going on since late June of 2022. I would like my refund of what I have been overcharged but I keep getting the run around with no resolution. I have attached below the one email I have received from the company but all of my correspondence has been through phone calls.

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 10, 2022/08/23) */
  I am in receipt of your correspondence concerning PODS customer ******* *****. Account review confirmed Ms. ***** was not double billed, but instead charged for a conversion she requested to have her container and order updated from onsite to a storage facility. Nonetheless, on August 23rd 2022, Ms. ***** was contacted by her assigned Specialist to confirm PODS would proceed with a goodwill credit to be refunded for the remaining charges associated with this conversion. She may expect to see the refund back to the primary card on file within 7-10 business days. Should she have further questions related to this issue, she may reach out to her Specialist directly as advised.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ***** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved.

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a military family and after a bad experience with the traditional moving process last time we decided to try the pods. They stated both on their web site and on the phone that they deal in military moves and are familiar and confident with the process. When moving our pods to the final location they failed to weigh them full which is required to complete and get paid for a move in the military. We have called several times been assigned a case worker ******* who emailed back once after 20 days and refuses to contact us back again despite several voice mails and emails. When we finally did get through to someone on the phone we have spent several times being promised they were "escalating" the situation putting us on hold and dealing with things for well over an hour to eventually be "disconnected" or what we are assuming was being hung up on. We have had twice where they lied straight to us saying they had the weight ticket and for us to just give the system time to update. This all started 1st week of July. We are now having to deal with the military doing extra paperwork and steps to try and estimate what our full weight would have been. These people are liars and cheats and they know it. They are also disorganized and have horrible business practices.

  

  Business Response

  Date: 09/12/2022

  I am in receipt of your correspondence concerning PODS customer **************************   On September 12th 2022, contact to discuss the issue was initiated with ****************** in order to address his concerns and work towards a resolution. At this time, he has been provided further documentation in attempt to aid in his reimbursement process. He has been advised to contact his Specialist directly with any further questions or concerns should they arise. 

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between June 5th and August 8th 2022, I have paid $4,371.55 to PODS for moving services. Many issues have occurred during the business relationship that require restitution. Firstly, the PODS container was dropped in storage and many expensive items were broken. We were notified of the incident and told that our only option was to file an insurance claim through PODS insurance provider. At the same time, the company cancelled our delivery without notice and when contacted was only able to offer a delivery date ten days later than our original date, causing significant financial and emotional burden to my family, including our infant child. PODS assigned two different internal agents to our case, both of whom contacted us once, and then ignored repeated attempts to reach out via both phone and email over the course of multiple weeks. They have made no effort whatsoever to resolve the issue, continually directing us to the insurance claim as the only source of recompense for the damages and inconveniences caused. At no point have they so much as issued an apology, never mind attempted to come to an amicable resolution nor refund any amount paid to the company for services rendered. I am seeking a full refund of $4,371.55 paid to PODS for the damages and inconveniences caused to us during the move.

  

  Business Response

  Date: 08/12/2022

  I am in receipt of your correspondence concerning PODS customer, ***************************. On August 12th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  

  Customer Answer

  Date: 08/17/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company has yet to make any offers of reconciliation in any way, shape, or form. Multiple representatives have been contacted to explain our concerns, and literally no one has offered us anything in exchange for our troubles. I am not at all satisfied with the company's response. In fact, I consider their efforts laughable and I am offended by their attempts to cover up their mistakes and outright negligence.

  

  Business Response

  Date: 08/22/2022

  Our PODS advocate has notified ******************** that the account was being reviewed in regards to the scheduling claim and inquired if ******************** would be sending any further documentation before we moved forward with presenting a resolution to that part of the claim. ******************** has been advised that the contents damage claim would be handled by UNIRISC and that the most recent claim he filed in regards to property damage would be assigned to a property claims specialist for further assistance.

  Customer Answer

  Date: 08/24/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  PODS has claimed to have submitted refunds for two of the issues I have experienced with their business. Multiple representatives have guaranteed that these refunds have been submitted over the span of at least six weeks, with errors claimed to have been made and resolved within the refund process. None of these refunds have appeared on my credit card statements despite repeated attempts to resolve the issues with PODS and repeated assurances that it had been handled. I no longer have any faith whatsoever in this company's financial practices, to the extent that I in fact believe that I am being deliberately lied to at this point. I am thoroughly disgusted with the company's lack of accountability and vehemently deny their claims that they are "reviewing" the matter and "assisting" me in resolutions. They are actively working to deny responsibility and attempting to deflect the issue. I would greatly appreciate further advocacy on my behalf from the BBB.

  

  Business Response

  Date: 08/26/2022

  Our PODS advocate has been in communication with ******************** to obtain additional needed information for the review for PODS to be able to provide a settlement offer. We processed a refund to ******************** on August 8th, 2022 for $455.95. ******************** has been advised to forward documentation that supports his claim he did not receive the refund so we may be able to direct that to our PODS billing team.
  
  

• Initial Complaint

  Date:08/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PODS was supposed to deliver my storage container the morning of 8/2/22. I had hired movers and a technician to install air conditioners in my apartment for a move-in at that time. PODS delivered the container at the incorrect time that afternoon, which means I had to cancel and rehire movers and the AC installation. After waiting on the phone for two hours, a supervisor informed me that I was entitled to a full refund, which I would receive in 7-10 business days. Then, after filling out a review of the business, I was contacted by the customer advocacy team, asked to provide additional "claim" information, and told that the resolution would take 30 days. Despite explaining that I was under special duress as an 8 months pregnant person who couldn't move my stuff on my own, especially with a 4 hour window for drop-off and unloading, they are asking me to engage in even more stressful work to complete this claim rather than try and resolve the issue. The incident number on file with PODS is XXXXXXX. I am pursuing a full refund for the container delivery cost, which is $701.16.

  

  Business Response

  Date: 08/15/2022

  Business Response /* (1000, 5, 2022/08/09) */
  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******** *******.. PODS Enterprises, LLC has refunded the credit card on file for the delivery fee that was charged on August, 3rd, 2022. Please allow up to 72 business hours for the refund to post.
  
  
  Consumer Response /* (2000, 7, 2022/08/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I was refunded, thank you.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with PODS to move from Tennessee to Florida. I was looking to purchase a home near or around Jacksonville. If not purchased before the move, delivery would be made to a temporary location until new home was purchased. I was told this would be no problem. I called to schedule to move temporary container to new location and container that was at the storage facility, I was than told that they didn't service the area. The representative stated "they could convert the order and move containers to a different facility and then the containers can be delivered to new address. I called to schedule with new address then I was told that this could not happen, my only option was to have containers delivered to the Jacksonville facility and I would have to find an alternative solution to obtain my household goods. I've called 3 times starting on July 27 each time I was told something different the last call I made on August 7th I was disconnected with a representative that was assisting me, I called back and spoke with a Taylor who insisted there was nothing he or anyone could do for me and my only option was to have the items dropped in Jacksonville and I make arrangements to have them picked up I stated that a neighbor 2 doors down has a pod currently at their address and he stated that was not his concern. At this point I need my household items delivered to my new address. My husband is a disabled veteran and we can't continue to be inconvenienced or continue to incur expenses that is out of our control.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 7, 2022/08/22) */
  I am in receipt of your correspondence concerning PODS customer ******** **********. Account review confirms Ms. **********'s containers were successfully delivered on August 18th, 2022. On August 22nd, 2022, Ms. ********** was contacted to confirm contact details of an assigned specialist should she have any further questions or concerns she would like to discuss.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ********** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Consumer Response /* (3000, 9, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yes, I finally was able to get my PODS scheduled.
  
  However, I still have an issue with the charges I incurred. The representative that I spoke with on or around 7/27 stated I would not be charged to have my order converted to another service facility to be delivered. I knew I would be charged for delivery to my final destination but the additional charges was misrepresented. If you review all the phone calls I made starting in May 2022 will validate all the conversations I had pertaining to my move from Tennessee to Florida.
  
  The poor customer service and lack of transparency has been very stressful. I respectfully request a refund of the additional convert/transfer fees.

• Initial Complaint

  Date:08/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After missing the initial delivery date by a week and falling to tell us into we asked the next day why our PoD was missing.
  
  They then missed our scheduled pickup date (which we scheduled over a month in advance). They then offered 2 weeks out as a replacement which is unacceptable since I'm selling my house.
  
  They switched the date to something still late but acceptable for the closing and they missed that date as well.
  
  Thanks to Pods horrible customer service, flat out lies, and multiple breaches of the contract I may not be able to sell my house and my family could lose everything.

  

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/08/15) */
  I am in receipt of your correspondence from ******* ********, concerning our PODS customer. On August 11th, 2022, contact to discuss the issue was initiated with Mr. ******** via our PODS customer in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ******** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ******** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Requested access to PODS on Thursday August 3rd 2022. I have had these 2 containers for 10+ years with PODS and wanted access to them. Was informed from representative they would be available in 24hrs. The representative then stated this would be Monday. I reminded the rep the date is Thursday the 3rd. This has always been an issue trying to access the containers as they have been with PODS too long and are in the furthest place in the facility. I planned the trip to the Beaumont facility to check on the containers this trip is a 250 miles round trip. The worker called from the Beaumont location stating the container was available to access. I tried to call the number back but no answer. I then called PODS number as there is no direct number to the facility. I spoke with a representative that stated only one container was set for access, totally incorrect on PODS side. When asked to listen to the call from 08/03/2022 to prove it involved both containers, the rep was not willing to listen. The rep stated go and ask them if they will get your there container when your their. I would like all calls reviewed from 08/03 and 08/06/2022 beyond unprofessional one even sounded as if the rep was a dance club (Music in the back ground not allowing for a clear conversation). To top this experience the one container had a fork go through the side damaging items in the POD this appear to have happened a good while ago and not at all from todays retrieval. Very unique company with a near impossible way to speak with anyone local from facility. Call center group does not care nor care to assist.
  

  

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 6, 2022/08/12) */
  I am in receipt of your correspondence from ****** **** concerning our PODS customer. On August 11th, 2022, contact to discuss the issue was initiated with Mr. **** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. **** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. **** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Consumer Response /* (3000, 8, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Contact was made from the operations manager overseeing the Texas market operations and logistics. No one from Clearwater contacted myself. The individual explained corporate will contact with resolution steps etc. Other than call the individual direct for future access to POD was clarified. Nothing with resolve to the previous experience as this is for the corporate office to handle.
  
  
  Business Response /* (4000, 10, 2022/08/25) */
  Mr. **** accepted the customer satisfaction credit refund in regards to the scheduling & customer service interaction concerns as a resolution to that part of his claim.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 07/07/2022, I placed an order with PODS to facilitate a relocation from *********, ** to *******, **. I called PODS customer service on 08/01/2022 to schedule the transport of the *** from the *******, ** PODS storage facility to *******. The customer service agent informed me that he scheduled the *** to be transferred from MI on 08/03/2022. On 08/03/2022, I logged into my online account and found the transport of my *** to be listed as "Not scheduled." I started an online customer service chat, during which the agent reassured me that despite the account showing "Not scheduled," that they could see in their records the scheduled 08/03/2022 transfer. On 08/04/2022, my online account continued to show "Not scheduled." I called customer service. The agent informed me that the transfer did not occur, and that they had now scheduled it for 08/05/2022. On 08/05/2022, I again checked my online portal, which continued to display "Not scheduled." I called customer service again. They stated that they now had the transfer successfully scheduled for 08/06/2022. That same day (08/05/2022), I left a negative review on ConsumerAffairs.com, which prompted being put in touch with a "customer resolution specialist." She stated that she can see in the system the initial transfer request that was submitted on 08/01/2022, but that the order is "broken," and that the request must be processed by a "triage team." I asked for clarification regarding the order being broken, and she stated, "It is a technical computer term and unfortunately I do not work in that department." At this point, my understanding is that I am at the mercy of the "triage team," which reportedly has not processed any of the many transfer requests that have been submitted since August 1st. This situation has not only been extremely stressful, emotionally draining, and time-consuming, but will soon be costing me financially, as I will have to pay for a hotel until I am in possession of my belongings.

  

  Business Response

  Date: 08/22/2022

  I am in receipt of your correspondence concerning PODS customer *******************************. Account review confirms ************************** container was successfully delivered on August 18th, 2022. ********************** has been working with his assigned Specialist directly in attempt to resolve his concerns fully. Should he have any further questions or concerns, he has been advised to contact her directly.

• Initial Complaint

  Date:08/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired pods to move our household goods from North Carolina to Texas. We rented two 16' pods that were taken from our NC home on 7/14. We were informed they would be transported to Texas for storage and delivered upon finalizing our new home. I contacted Pods early the week of 7/27 and was told the pods were in Houston, Tx and could be delivered on 7/31 and we set up a delivery. I did not receive a confirmation of a delivery time on 7/30 per loss policy, and I contacted the call center where I was informed there was an issue in the NC storage facility and my pods could not be delivered until the week of 8/10. I initiated an incident complaint, #XXXXXXX, and was told that I would be contacted in 24-48 hours. It was a Friday, and I was assured I would hear from resolutions on Sunday 8/1. I called 8/1, and was told that department is not available on weekends. I would be contacted within 24-48 business hours. I called again on 8/3 and was told it could be 72 business hours. I called in 8/4, 72hr, and was told it would be 5-10 business days. The pods were supposed to be rescheduled, but I have no online confirmation nor information about the location of the pods or communication from Pods. I am seeking a refund, delivery, and information.

  

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/10) */
  I am in receipt of your correspondence concerning PODS customer, ***** *****. On August 10th, 2022, contact to discuss the issue was initiated with Mr. ***** in order to address his concerns and work on a resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mr. ***** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mr. ***** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
  
  
  Consumer Response /* (3000, 7, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We have spoken on one occasion to clarify the timeline of events, and I am awaiting PODS resolution of my concerns and request for reimbursement of a second rental month as well as partial refunds for the the delay in delivery and communication failure.
  
  
  Business Response /* (4000, 9, 2022/08/26) */
  Mr. ***** has been advised that the review is nearing completion. We appreciate Mr. *****' patience as we move forward in this process to ensure all his concerns are thoroughly addressed so we may be able to provide the most satisfactory resolution.