Business Profile

Portable Storage Units

PODS Moving & Storage

Headquarters

Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,630 total complaints in the last 3 years.
383 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I scheduled a move with PODS on June 1 (order #XXXXXXX). The original dates agreed upon and scheduled were to deliver an empty container to my first address on June 18, 2022. They would pick up the loaded container on June 21, 2022. This all went as scheduled.

The redelivery to my new address was scheduled for July 1, 2022. The empty container pickup was scheduled for July 5, 2022. The container was mishandled on June 22, 2022 and lost in the system, resulting in a new delivery day of July 20, 2022. No efforts were made to correct their error or expedite the process - they would get my belongings to me at the next convenient time for them. I was displaced from my new home until the delivery of my belongings and this caused an huge disruption to my life and an enormous amount of stress.

The total amount PODS charged me for their services is as detailed:
$511.07 delivery/storage/protection + $2,270.40 mileage + $149.00 redelivery fee = $2,930.47 total

I am requesting a refund for the nonrefundable movers I paid for on the original delivery day (charged on July 1, 2022), reimbursement for the amount of time I was unable to live in my home due to not having any of my belongings, and a reimbursement for the redelivery fee that occurred 20 days later than scheduled. This totals to $1,496.62 which is comprised of $121.82 for the nonrefundable movers' fee, $1,225.80 for the period of time my new home was unlivable (day of lease beginning on July 1, 2022 until July 20, 2022), and $149.00 for the redelivery fee.
($1900/mo in rent / 31 days in July = $61.29/day * 20 days late = $1,225.80 requested for displacement)

I submitted a shipping dispute/claim on July 1, inquired about it twice, and have had no resolution or communication at all regarding the claim.

Details about each call I made during this process are detailed in an attachment with screenshots of the portal on different days. Additional attachments are provided for order confirmation and bills.
Business Response
Date: 08/10/2022
I am in receipt of your correspondence concerning PODS customer, ***********************************. On August 8th, 2022, contact to discuss the issue was initiated with *********************************** in order to address concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Customer Answer
Date: 08/16/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an adequate response - this is just a blanket statement about customer service which they must not believe in because I have yet to speak to anybody with remorse about the situation they put me in. Somebody from PODS reached out with an updated claim number for the BBB complaint but nobody has contacted me to speak with me about the claim and how we can come to a resolution. I submitted my compliant here to the BBB due to the lack of response to the first claim I submitted with PODS, to which they only provided me a case number, did not reach out to me, rejected the original claim without discussing it with me, reopened the original claim at my insistence, and their lack of communication or help is the reason why I contacted the BBB.
I have attached a copy of the email PODS sent me in response to my claim. Again, nobody has called me or spoken to me about my issue and I do not accept the blanket customer service statement they pasted here on August 10, 2022.

The new incident number PODS assigned me is #******* for Customer ID #*********.
See Attachment/File: PODS response to claim.pdf
Business Response
Date: 08/23/2022
On August 23rd, 2022 our PODS advocate notified *********************************** that the review was in progress and if any documentation would be forthcoming for the items outlined in the claim.
Business Response
Date: 08/31/2022
Business Response /* (1000, 5, 2022/08/10) */
I am in receipt of your correspondence concerning PODS customer, ****** ***********. On August 8th, 2022, contact to discuss the issue was initiated with ****** *********** in order to address concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** *********** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****** *********** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Consumer Response /* (3000, 7, 2022/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is not an adequate response - this is just a blanket statement about customer service which they must not believe in because I have yet to speak to anybody with remorse about the situation they put me in. Somebody from PODS reached out with an updated claim number for the BBB complaint but nobody has contacted me to speak with me about the claim and how we can come to a resolution. I submitted my compliant here to the BBB due to the lack of response to the first claim I submitted with PODS, to which they only provided me a case number, did not reach out to me, rejected the original claim without discussing it with me, reopened the original claim at my insistence, and their lack of communication or help is the reason why I contacted the BBB.
I have attached a copy of the email PODS sent me in response to my claim. Again, nobody has called me or spoken to me about my issue and I do not accept the blanket customer service statement they pasted here on August 10, 2022.

The new incident number PODS assigned me is ******** for Customer ID ************

Business Response /* (4000, 9, 2022/08/23) */
On August 23rd, 2022 our PODS advocate notified ****** *********** that the review was in progress and if any documentation would be forthcoming for the items outlined in the claim.
Customer Answer
Date: 09/07/2022

Complaint: 17829624

I am rejecting this response because:

I missed this message and see that my date to reply by was yesterday. I am still in contact with the PODS service rep and plan to follow up with some information I provided her tomorrow.

Sincerely,

***********************************
Business Response
Date: 09/13/2022
On September 12th, 2022, our PODS advocate spoke with ************************** providing a status update and advising that we would be in the process of developing a settlement offer to present in regards to her claim.
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used Pods to move across the country. I purchased $10k insurance to cover the contents from them. Upon arrival, nearly all my items were damaged and broken. Filed a claim. They denied it, stating it was "normal shifting". So having the legs broken off a dresser, the top of an upright freezer scraped and damaged plus screws and parts broken off, as well as side tables with their shelves ripped off the screws is normal. And that was just some. Went to Pods directly and they said I should have purchased extra insurance from another company, so clearly they know they won't help and charge you for theirs for no reason. They offered 250 when I lost the freezer because it no longer worked which was almost 5x that amount alone. Damages of smashed glass, broken furniture, literal chunks of wood taken from chairs and tables were "minor damages" All items were strapped down.
Business Response
Date: 08/29/2022
Business Response /* (1000, 5, 2022/08/13) */
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ******* ******. PODS Enterprises LLC. can only respond on how the coverage was presented, therefore any claim disputes or requests for updates would need to be addressed directly through Unirisc Inc. Please have this complaint/request removed from PODS Enterprises LLC. and forwarded to Unirisc Inc., 3191 Maguire Blvd Suite 160, *******, FL XXXXX as Ms. ******'s remaining concerns are based solely on the claim. Please reference the complaint filed with the West Florida BBB complaint # 67533056 on behalf of Ms. ****** to Unirisc Inc.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Ms. ****** *** have endured. PODS Enterprises LLC. prides itself of its quality customer service and we regret that Ms. ****** feels she experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments. With receipt of this correspondence PODS Enterprises, LLC considers this matter resolved/forwarded appropriately.
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am owed a credit of $561.10 from 6/3/2022 for a transit fee that was charged twice. There has been a credit issued on 6/3/2022 in the amount of $561.10 per credit invoice POD CXXXXXXXXX however, that credit has never been issued to me and PODS can not tell me why it is being held and not issued.

It has been two months since I was owed this amount and I would like to be refunded the amount owing of $561.10.
I have attached the two bank statements showing payments the payment in July for $796 was applied to the PODS invoice from 6/8 for the transit fee the second time invoice PODS XXXXXXXXX and PODS invoice PODSXXXXXXXXX for June storage rent.
Business Response
Date: 08/30/2022
Business Response /* (1000, 5, 2022/08/16) */
I am in receipt of your correspondence concerning PODS customer **** ********. On August 16th, 2022, contact to discuss the issue was initiated with Mr. ******** in order to address his concerns and confirm review is underway. In the meantime, he has been advised to reach his Specialist directly with any questions or concerns should they arise.
Initial Complaint
Date:08/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used PODS on-site storage for six months, than used them to move my things from *********, ** to the DFW area in *****. The container was picked up from my location on 4/22/22. It was supposed to be delivered to my new address on 4/30/22. We arrived in at our new home on 4/27/22. I had to contact PODS several times before they could even give me a status update. Early May they finally told me that due to an internal shipping dispute, my container had not even left the yard in *********. PODS than have me a delivery date of 5/16/22, that date rolled around and my container still hadn't left the yard, again, due to an internal shipping dispute. After two separate incident reports, and being charged a monthly rental fee when the container sat in their yard. After going round and round with customer service, my container was finally on 6/4/22. I had the container emptied and PODs came and picked it up on 6/10/22. I was charged a Monthly rental fee, again. PODS refunded one month of rent, but again, I'm going round and round filing incident reports and calling customer service to get a refund with no results. I want a full refund due to breach of contract on PODS end. I've been in contact with a corporate, but that representatives voicemail now states that she is out of the office until further notice. I'm not sure where to turn for help on this issue, hopefully the BBB can bring some light to the situation.
Business Response
Date: 08/08/2022
I am in receipt of your correspondence concerning PODS customer, ***************************. On August 5th, 2022, contact to discuss the issue was initiated with ******************** in order to address his concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ******************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ******************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

Customer Answer
Date: 08/22/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The issue has not been resolved. The PODS executive associate has responded and stated that my case is under review. I believe the tactic that PODs uses is, to be under a constant state of review until either the complaint gives up or the statue of limitations runs out. Please advise anyone that signing a PODs contract is a very bad idea and to look for other options.
Business Response
Date: 08/30/2022
******************** has been provided a status update that the review is almost complete and that we are waiting on additional information from one of our local management teams before we can move forward to work on a resolution to the claim.
Customer Answer
Date: 09/07/2022

Complaint: 17895284

I am rejecting this response because: this issue has not been resolved. I have not received any type of refund from PODS

Sincerely,

***************************
Business Response
Date: 09/22/2022
******************* accepted the settlement offer that was presented. We currently await the return of the document from ******************** that will enable the refund to be processed.
Initial Complaint
Date:08/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Booked 4 PODS, three have processed correctly. The last 8ft container was not time stamped by PODS so it was not picked up on 8/27/22 as scheduled. I have called 5 times, get different answers and was also told my *** was picked up on 7/28 when my neighbor texted me that it was still at my house and sent a picture. As of today no one from the company has assisted me, I moved from ********** to ***** on 8/22. I was expecting my *** on 8/9 but that is unlikely to occur. I cannot even get them to pick the *** up from my old address. I need the items in the *** to successfully work from home. Their staff made promises to call me back, have the *** picked up ASAP and none of that has occurred. I have spent thousands of dollars to utilize their *** and their incompetence and lack of professionalism is distressing. Moving is already stressful, I do not need additional stress when I am only asking for service I paid for.
Business Response
Date: 08/08/2022
I am in receipt of your correspondence concerning PODS customer, *****************************. On August 5th, 2022, contact to discuss the issue was initiated with ****************** in order to address her concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that ****************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Customer Answer
Date: 08/09/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
PODS contacted me via email and I responded. They have yet to respond back to me or rectify the issue at hand. I am still waiting for my POD to be delivered, and I still have 10 days to go. An apology is not enough here. They caused me substantial stress during an already stressful time in my life. I am still harmed.
Business Response
Date: 08/18/2022
****************** has been provided with an update and also a request to confirm the sequence of events and requested resolution to her claim so we may be able to move forward with a settlement offer.
Customer Answer
Date: 08/22/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Account not resolved yet.
See Attachment/File: POD response ********.pdf
Business Response
Date: 08/26/2022
****************** was advised the review had been completed and we are now in the process of working on a settlement offer to present in regards to the claim.
Initial Complaint
Date:08/02/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** was contracted through my contractor who I fired. I tried to switch the container to my name at that time when I fired the contractor and received no help doing so. We want the *** removed and they will not remove it from my property after showing proof that we own the property with a copy of the deed that I sent. After calling approx 12 times I asked for a manager - **************** hung up on me after being on hold for 5 min then when i called back said "managers do not take calls and I can't help you and said if we have it towed then the contractor will be responsible" I replied how do i have it towed they said "i do not know" I asked for his name and he replied " *********** (assuming that is a false name) I just want the *** removed from my property and I do not know what else to do.
Business Response
Date: 08/15/2022
I am in receipt of your correspondence concerning PODS customer ***********************. On August *********, contact to discuss the issue was initiated with ************ in order to address her concerns and confirm review of the scheduling is underway. In the meantime, she has been advised to reach her specialist directly with any further questions or concerns.
Customer Answer
Date: 08/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent me an email saying " At this time, I am currently awaiting response from the market on when we can get the container picked up. As soon as I have a response, I will be in touch to confirm" on Monday and I have not heard anything else from them. I want the container picked up ASAP!
Business Response
Date: 09/12/2022
I am in receipt of your correspondence concerning PODS customer ************************ On September 12th 2022, follow up was sent to *********** to confirm that the container scheduling has to be finalized by our accounting department due to the account being locked. She has been advised to ensure the container is not blocked for pick up and that an update will come by end of week. She may contact her Specialist directly with any further questions or concerns should they arise.
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I requested moving services from PODS from ******, ******* to *****, ***.They provided a detailed estimate, which I accepted. They indicated that once my paperwork is completed the truck will leave to ***** with my items and usually takes about a week. They informed me that if I leave on June 30, so will the truck, assuming paperwork approved (given that the truck cannot leave before I do). I checked with multiple agents to ensure this was the case for planning purposes (hotel booking, etc.) and they confirmed.I left on June 30th. Paperwork was approved on July 1. I called the day after for an eta but agent indicated truck did not leave as they typically need 1 to 2 weeks to locate a driver and that previous agents provided incorrect information. Date of estimated arrival online was initially set to July 8 was then changed and truck arrived July 14 (but they indicated that they are short staffed and are unable to drop off by POD until July .25.They agreed to give a storage fee refund of $260.10 (but not the tax component for whatever reason) which covers the period from June 20 to July 20. Instead, they my charged my credit card 4 times for that amount each day. They also charged be an additional storage fee (from July 15 to July 20). I called many, many times and no one could explain the double storage storage charge or how to correct the multiple charges (vs. a refund). Finally around July 20 someone from billing called and we went through all charges He indicated most likely technical issue / clerk not knowing his job. He indicated my credit card will be removed from system and no more erroneous charges and account closed. I thought this was over and done with but today (Aug 2), they once again charged by cc for $590 (and reversed a prior refund). Again, refusing to remove my credit card from their systems when I have nothing further to do with them. Now they are expecting me to go through the same process all over again, open an incident, etc.
Business Response
Date: 08/08/2022
I am in receipt of your correspondence concerning PODS customer, ***********************. On August 5th, 2022, contact to discuss the issue was initiated with *********************** in order to address concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *********************** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that *********************** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Customer Answer
Date: 08/10/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
The response is more of a statement than a proposed resolution. I am assuming that this message is indicating that a review is in process and an appropriate response is forthcoming?
Business Response
Date: 08/15/2022
*********************** was provided all the invoicing that reflected the final charges for the move including the required cross border fee. There was no charge for the 2nd month of rental/contents protection fees.
Customer Answer
Date: 08/18/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have requested quite a while back that the company remove my credit card information from their system but have not done so to date even though they indicated there are no further charges.
I question why they need to continue to hold on to my credit card information. I am requesting that they remove this information or provide a reason as to why they need to continue to hold onto it.

Business Response
Date: 08/26/2022
We appreciate *************************** feedback and understand the concerns. Our PODS billing team has been made aware of the request however, we do not have the ability to delete a customer's entire credit card since it goes through a tokenized process.
Customer Answer
Date: 08/29/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
That response does not make sense whatsoever.
PCI-DSS requirements state that cardholder data can only be stored for a "legitimate legal, regulatory, or business reason."
That is, "Do not store cardholder data unless it's absolutely necessary".
Can you please advise as to what legitimate purpose the retention of my credit card information serves?
Business Response
Date: 08/31/2022
Our PODS billing team has confirmed that we do not store full credit card numbers in any of our systems as we are token based Point of Sales, however, they will make the card that is linked to previous transactions inactive.
Customer Answer
Date: 09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
This is assuming the business will complete the action of ensuring my card is made inactive, as indicated in their response.

Sincerely,

***********************
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date 1st issue: 7/13/2022: still on going:$1776.00: transfer a Pod move from Durham, NC to Wrentham MA. Pods have cancelled the transfer with 4 consecutive invoices. Communication started with customer service, tier 2 customer service 4 different representatives all of whom guaranteed delivery of the pod by July 26,2022. Then to Triage now back to a customer service specialist. Nothing has been resolved. This appears to be fraud on Pods behalf. Several phone calls made and emails that go unanswered. The pod has not moved from Durham. Account ********* (which has been disabled by Pods) Invoice PODSXXXXXXXXX: receipt XXXXXXX PODs should deliver without any charges. There has been no resolution on a simple delivery Pods is 100% at fault. They should be investigated for erroneous charges as well.
Business Response
Date: 08/15/2022
I am in receipt of your correspondence concerning PODS customer *****************************. On August *********, contact to discuss the issue was initiated with ****************** in order to address his concerns and confirm review is underway. In the meantime, he has been advised to reach his specialist directly with any further questions or concerns should they arise.
Customer Answer
Date: 08/20/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been in contact with Pods collections and have resolved this issue. I was able to reach my pod at the distribution center in ******* rather than deliver to my residence. Collections representative ***** was Very helpful and professional. Weekly charges were removed. So far my account is correct, hoping no other charges will appear on my credit card as a I have paid in full. Thank you
Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/08/15) */
I am in receipt of your correspondence concerning PODS customer ******* *******. On August 15th 2022, contact to discuss the issue was initiated with Mr. ******* in order to address his concerns and confirm review is underway. In the meantime, he has been advised to reach his specialist directly with any further questions or concerns should they arise.

Consumer Response /* (2000, 7, 2022/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been in contact with Pods collections and have resolved this issue. I was able to reach my pod at the distribution center in Norwood rather than deliver to my residence. Collections representative Maria was Very helpful and professional. Weekly charges were removed. So far my account is correct, hoping no other charges will appear on my credit card as a I have paid in full. Thank you
Customer Answer
Date: 09/07/2022

Complaint: 17839138

I am rejecting this response because: Now they are charging him again for $296 and threatening to sell the Pod which has already been emptied 3/4 weeks ago. There really needs to be a class action suit. They are harassing us weekly. We paid as an agreement.

Sincerely,

*****************************
Business Response
Date: 09/16/2022
I am in receipt of your correspondence concerning PODS customer *****************************. Mr. and ******************* have been in communication with our ****************************** as their concerns are related to their billing. As chargebacks were posted to their PODS account, they have been advised PODS will be communicating the findings to their financial institution for further handling. In the meantime, they may reach out to a PODS billing specialist directly with any further questions or concerns should they arise during this process.
Customer Answer
Date: 09/19/2022

Complaint: 17839138

I am rejecting this response because: Pods is now demanding we pay approximately $1996. We had a dispute regarding a charge pods reimbursed rather than agree with the dispute. We withdrew the dispute my bank notified their bank and release the funds back to WellsFargo, PODs bank. Collections have been and continues to threaten law suits collections and auction off contents in the **** The POD has been cleared out more than a month ago. They are relentless and also admitted it will take time to zero out the balance. This is entirely PODs errors ongoing since June/July. They have me so upset my diabetes is becoming hard to control. There is nothing more we can do the funds are between the banks and PODs. PODs representatives refuse to contact their own bank to confirm funds.

Sincerely,

***************************** and ***************************;
Business Response
Date: 10/01/2022
I am in receipt of your correspondence concerning PODS customer *****************************. As previously advised, Mr. and ******************* have been in communication with our ****************************** as their concerns are related to their billing. Although ****************** dropped the dispute with his bank, his bank confirmed it takes time to return the funds back to PODS. Due to this, PODS is unable to comment on the timeline as it is directly related to ******************** financial institution process and procedures. Should he have any further questions, we suggest contacting his bank to confirm status of his request to close the dispute.
Customer Answer
Date: 10/03/2022

Complaint: 17839138

I am rejecting this response because: I have attached the letter from BOA the funds and dispute were reversed. *** did not show date the funds were returned as previously mentioned back in august. *** stated PODs bank should release the funds back to PODs by October 7 or before. I spoke to a Pods representative recently who started a manager could have requested the funds back there was no need for the harassment. I would appreciate pods confirmation.

Sincerely,

*****************************
Initial Complaint
Date:08/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We ordered pods in Feb 2022 for a move from NC to GA. We were quoted a price of approximately 3000 we were told that when we needed the pods out of storage to call 4-5 days before they needed to be at the location. We contacted them approximately 10 days before a supervisor told us that was impossible. We had a friends and family discount do I contacted the person who got me the discount she works in logistics and told me the pods were in Savannah and could be delivered on time with no problem. Customer service however did not know where or pods where and were laughing at my husband and I saying no way they eould be there on time. Then we were transferred and told they would be there May 20th at 10 am they were not delivered until around 3pm so we had to pay the people unloading extra hours for sitting there. Then the driver dropped the pod breaking several of my items. We had the pods scheduled to be picked up the following day 2 were picked up one was left until the Saturday after. When I called asking why it was still there they didnt even know any 9f the three were delivered. I filed a complaint with them they got all the information and since June 17th after opening a claim now noone will respond. We were over charged, items damaged and treated terrible. We need a resolution on this matter asap. Thank you, **** ******
*********@hotmail.com
Business Response
Date: 08/29/2022
Business Response /* (1000, 5, 2022/08/15) */
I am in receipt of your correspondence concerning PODS customer **** ****** On 8/15/2022, contact to discuss the issue was initiated with Mrs. ****** in order to address concerns and work on a resolution.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that Mrs ****** may have endured. PODS Enterprises, LLC prides itself on its quality customer service and we regret that Mrs. ****** experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.
Initial Complaint
Date:08/01/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a pods at my house 11/7//2021 just to put my house furniture in while my house was being remoled and I took ins on the pods because all my stuff was in it.when we unloaded the pod my mattress was wet about four inches from the bottom, called pods they ok no problem just need pictures of the damage I sent all that they assigned me a case mgr name Tia T. long short nines months later still they won't honor the request for a hundred dollars towards my replacement very dissatisfied with the way they get by with treating a customer that way hope you can help pods in Clearwater Florida my name is ***** ******* servarl attempts to talk to Tia and all I got call in 48 to 72 hours thank you so much for your help XXXXXXXXXX
Business Response
Date: 08/31/2022
I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *************************. On 8/31/2022, a ********************** representative and Customer reached an amicable agreement involving a Customer Satisfaction credit as a resolution to their claim. We are currently awaiting return of the documentation to enable the credit and once returned, the refund will be completed, satisfactorily resolving the issue.

We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****************** may have endured. PODS Enterprises, LLC prides itself of its quality customer service and I regret that ****************** feels they experienced anything less. We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience. When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

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