Reviews

Review Details

• Review fromMary Ellen L

  Date: 05/21/2024

  5 stars
  Our neighbor used Flo Energy and was happy with them, so we called them for a quote. We worked directly with *********************. He was extremely thorough in his explanation of their solar systems, and their payment, financing and leasing options. He also provided in detail the entire process from design and permitting to connection to TECO for net metering. He and his office kept us informed every step of the way. ***** and his install crew showed up on time on the specified day. Unfortunately when they removed our pool Solar from the roof there was damage to the shingles which had to be repaired before the solar could be installed. Fortunately Flo Energy keeps all of their contractors in house, and has their own roofing contractor. **** gave us the best price possible. They were able to match our existing roof ( only 3 years old). The roof was repaired within a week, and the solar was installed two days later. They filed our net metering application with TECO and we were live with TECO within two weeks. No fuss. No mess. We couldnt be happier with the quality of service and product we received from Flo Energy.

• Review fromE. A.

  Date: 04/25/2024

  1 star

  E. A.

  Date: 04/25/2024

  Please beware...Their salesman ************************* assured us after reviewing our financial situation that we would receive a $17, 375 tax credit that year and it would be applied to the loan. That is not the case. You don't get that amount immediately. The loan went up by $105 because we did not receive the tax credit within the 12 month timeframe the lender requires to go toward the loan. We are now stuck paying more than the electric bill we had previously on the loan for solar. Our tax preparer told us that it's a common thing with solar companies telling you you'll get that $17,000 tax credit immediately to go toward your loan and it's not true. Beware..beware..beware... don't fall for it !!!!
  

  Flo Energy LLC

  Date: 04/26/2024

  Thank you for taking the time to share your concerns. We are genuinely sorry to hear about your experience, and we appreciate the opportunity to clarify the situation regarding the tax credit.
  
  
  
  Our intention is to be as transparent as possible with our customers about the solar tax credit. It is important to note that in our contracts, we clearly state that the availability of tax credits can vary by individual financial situations, and we do not guarantee any specific tax credit amount. Additionally, all our sales representatives are trained to inform customers that they are not tax professionals, and we strongly advise all our customers to consult with a qualified tax advisor to understand how the solar tax credits apply to their personal tax situation.
  
  
  
  We understand the importance of accurate and clear communication, and we regret any misunderstanding that occurred in your case. We are committed to ensuring our customers have all the necessary information to make informed decisions about going solar. If you have further questions or need assistance, please feel free to contact our customer service team.
  
  
  
  Again, we apologize for any inconvenience this may have caused and we are here to help you navigate this situation as best we can.

  E. A.

  Date: 04/29/2024

  Unfortunately that was not the case. He had us sign the contract assuring us that the tax credit would be applied that tax season and it would go toward the loan. It was supposed to keep our loan at the payment rate he quoted us. Instead it's now $110 more than expected, which is more than we were paying for electricity. Got us in over our budget and misleading retired individuals on a fixed income. Very unprofessional and deceiving way to get a contract. ***** and shame on you. I hope everyone sees this for who you are doesn't fall victim to your sales pitch. Be blessed and Karma may come around.

• Review fromRaymond W

  Date: 02/17/2024

  5 stars
  After some negotiations we came to an agreement and everything is taken care of

• Review fromTeri L

  Date: 02/02/2024

  1 star

  Teri L

  Date: 02/02/2024

  We spoke with *********************, and Inspector ***** with indian River/*********.. who expressed, yes they can be moved. It's a common sense factor. Building can have solar to end 2inches of roof..HOWFREAKEN EVER, and this was from Inspector that Flo Energy used.. "there's a common sense factor."..where there's gutters, pipes, drains, screens right at pool, you move them back for accessibility for cleaning. NO ROOFER OR GUTTER cleaner will touch my roof. Your own installers said to walk on solar to clean. I said put that in writing. Because even your own company Said no way...and every roofer said they would never do this. So we for 4 mths have been asking to move these some with ok from inspector. Flo energy said NO. .....Now we have hired an Attorney. NOW WE DONT WANT THESE FROM THIS SCAMMING CO. The sales rep **** who was suppose to be with us every step of way, left company and moved to ****. He was one who conned ** to these people. Now they have Blocked my number which now caused me to hire Attorney. A nightmare!!
  

  Flo Energy LLC

  Date: 03/25/2024

  Dear **** ********,
  
  Thank you once more for your continued patience and for sharing your concerns with us. We want to reassure you that addressing the issues you’ve faced with the installation of your solar panels is our top priority.
  
  We understand the frustrations and inconveniences caused by the current setup of the solar panels in relation to your home's gutter system and maintenance accessibility. In response to your valuable feedback, our Chief Operating Officer (COO) has personally stepped in to oversee a resolution to these concerns. We are actively exploring all possible solutions that adhere to safety and regulatory standards, without the need for additional documentation from you.
  
  Our team is committed to adjusting the installation in a way that resolves the maintenance issues, ensuring that the integrity and functionality of both your roof and solar system are maintained. We appreciate the insights provided by the local fire marshals, inspectors, and your experiences with gutter maintenance professionals, which have been instrumental in shaping our approach to finding a viable solution.
  
  We are in the process of coordinating with our technical team to review the installation and make the necessary adjustments promptly. Our goal is to ensure that your solar panels are positioned in a manner that allows for easy maintenance, without compromising on safety or efficiency.
  
  Rest assured, we are doing everything within our power to address your concerns swiftly and effectively. The entire Flo Energy team values your satisfaction and are dedicated to ensuring that your solar energy system enhances your home's value and your quality of life.
  
  Should you have any questions or wish to discuss the matter further, please feel free to reach out directly. We are here to support you and are eager to move forward with a solution that meets your needs.
  
  Thank you for your understanding and cooperation. We look forward to resolving this matter to your satisfaction soon.
  
  Warm regards,

• Review fromHeather H

  Date: 10/19/2023

  1 star

  Heather H

  Date: 10/19/2023

  Took over for another crappy solar company and are scamming us just the same way as they did. Won't finish the job, isn't responsive to calls, and was told to call good leap and get someone else appointed if I'm not satisfied with the NON-SERVICE they are providing. Another crappy company promising the world and doing none of what they said.
  

  Flo Energy LLC

  Date: 10/27/2023

  Dear *******,Thank you for sharing your feedback. We appreciate the opportunity to talk about your concerns and clarify a few points.

  
  

  1. Your Association with GoodLeap: We understand you are primarily a GoodLeap customer. When we took over the project, our commitment was to ensure all the solar systems under our care, irrespective of the original provider, met the highest standards. We took this project very seriously and wanted to fix the situation after your challenges with MC Solar.

  
  

  2. System Wiring and Permit: We didnt just make the system operational; we also undertook the comprehensive task of fixing the entire wiring of the system. This was done under our license after pulling the necessary permit to ensure safety, efficiency, and regulatory compliance.

  
  

  3. Scheduled Inspection: While the permit remains open due to the new wiring work, we have already scheduled an inspection for this. This process is vital to ensure everything is up to code. However, its important to emphasize that your system is fully operational and safe despite this pending inspection.

  
  

  4. ****'s Availability: We apologize for the miscommunication regarding Rich. At the time you called today, he was out for lunch. We also have documentation that you have talked to Rich in the past few months. We acknowledge that there could have been better communication from our end, making sure you were aware and letting Rich return your call as soon as possible.

  
  

  5. Office Communication: The response you received from our office did not reflect our standards. Every question or concern from a customer or associated party is valid, and we're committed to addressing them with the utmost professionalism.

  
  

  6. Our Commitment: We stand by our commitment to ensuring the satisfaction and safety of all homeowners with systems under our care, irrespective of their original provider. Your experience has highlighted areas where we can improve, and we genuinely thank you for that.We would like to discuss this further and rectify any outstanding concerns. Your peace of mind, and the operational efficiency of your solar system, are our top priorities.

  
  

  
  
  

• Review fromKarl T

  Date: 07/20/2023

  1 star

  Karl T

  Date: 07/20/2023

  These people will harass you then throw trash in your yard while telling people how much money they make and ask if you want to compare bank accounts. They obviously arent doing all that well as a business if these are the people they are hiring. They also threw trash in my yard because I didn't appreciate them constantly knocking on my door late into the evening. they don't seem legit to me.
  

  Flo Energy LLC

  Date: 10/27/2023

  Thank you for bringing your concerns to our attention. After thoroughly investigating the matter, we could not locate any records of you in our system, nor have we received any reports of such incidents from our staff or other customers. We pride ourselves on our professionalism and would never condone the behavior described. It's essential to ensure that all information shared online is accurate and based on real experiences. This appears to be a blatant fake review, and we kindly urge everyone to only share genuine experiences. If you have any real concerns or issues, please contact us directly so we can address them.

• Review fromGuirlaine S

  Date: 07/13/2023

  1 star
  Flo Energy have a sale person knocked at my door. I decided to sit with them and go over solar loan application. Over a week later the loan company that they are working with sent me an email saying that they cannot grant me a loan for solar. I right away reach out to Floenergy to let them know that I didn’t have the loan, so I can’t do the installation project. As I told them I can’t pay out of pocket such a big amount of money. They say the already have my installation permit, which is I did not sign yet any permits documents. I don’t understand how they got the permit without my signature. They said if I don’t let them do the installation regardless of a loan or not I will have to pay them $6,000.00 for cancellation fees. Even though they do make me believe that the first step is to get a solar loan. I do have documents of loan denial, they want to convince me that the loan has not been denied. So once I get them do the installation I will owe them a large sum of money, that I might go to jail for or they take my house or have a lien on it. Stay away from Flo Energy. Their way of doing business is very scary, wrong. Yesterday they sent me $6,000.00 invoice for not being able to do the installation because My solar loan has not been approved by their affiliated company.

• Review fromKolby N

  Date: 06/22/2023

  5 stars

  Kolby N

  Date: 06/22/2023

  *** has been great for me. Unlike others, they have continued to correct and improve the many moving parts of solar. These people will treat you like family and take care of you. They want to be the best!
  

  Flo Energy LLC

  Date: 10/27/2023

  Thank you so much for your kind words and positive feedback! At **** we are committed to continuous improvement and ensuring that our customers receive the best solar solutions. Treating our customers like family is at the core of our values, and we're thrilled to hear that you've experienced that firsthand. Your support encourages us to keep pushing the boundaries and striving to be the best in the industry. If there's anything more we can assist you with, please don't hesitate to reach out. Thank you for choosing ****

• Review fromSadie W

  Date: 06/21/2023

  5 stars

  Sadie W

  Date: 06/21/2023

  After researching several top solar companies, I found that none of them came close to Flo Energy. From the moment the young man knocked on my door to the project manager who kept me informed on the progress and the *********************** who were top-notch, every aspect of my experience with Flo Energy was exceptional.What impressed me most about Flo Energy was that they handled everything in-house. From the trucks bearing the Flo Energy logo to the documents and uniforms, it was clear that everything was done by the company I signed with. This is in contrast to the horror stories I've heard about "dealers" who sell the job and then hand it over to a completely different company to install, resulting in a major headache.I want to express my gratitude to everyone at Flo Energy for making my solar process smooth and easy. Furthermore, my bill has gone from $260 a month to $210, and I no longer have to worry about power companies raising their prices for the same amount of power I use.
  

  Flo Energy LLC

  Date: 10/27/2023

  Thank you for your detailed feedback! We're thrilled to hear about your positive experience with Flo Energy. We pride ourselves on handling everything in-house to ensure consistency and quality. It's great to know you've noticed the difference and are enjoying the benefits. Thanks for choosing Flo Energy!

• Review fromCHKT

  Date: 05/24/2023

  1 star

  CHKT

  Date: 05/24/2023

  We were sold solar over 2 years ago by FLOENERGY, "powered by Element Solar". It was installed Sept 2021 and does not work at all. No one will come fix it from either company despite promising to do so. Fraudulent.
  

  Flo Energy LLC

  Date: 10/27/2023

  We apologize for the confusion and frustration you're experiencing. It's important to clarify that you are an Element Solar customer. While we once had an association with Element Solar, we have since completely severed ties due to a multitude of challenges. We no longer associate or claim to be affiliated with them. We encourage you to reach out to Element Solar directly for resolution on your issue. We truly understand your concerns and hope your situation gets resolved soon.

  CHKT

  Date: 11/01/2023

  There was no confusion. We came in person to *** and spoke directly with the owner. We have reached out to both parties and have been told the other is responsible. ****** at *** told us that they were taking accountability and would assist. He lied. No one has helped from either side. Both companies are fraudulent. Just take a look at the MANY reviews with evidence that show the poor quality and response to issues with FLO ENERGY.
  

  Flo Energy LLC

  Date: 11/07/2023

  We want to let you know that we are very concerned about the troubles you've had and the dissatisfaction that has arisen from your dealings with Element Solar. We understand the situation is highly frustrating.
  
  I think that clarifying the relationship between our companies is crucial. FLO Energy operates independently and is not affiliated with Element Solar.
  
  Its important that you know your contract with Element Solar stands separately from FLO Energy, and they are solely accountable for fulfilling their contractual obligations to you. While FLO Energy cannot be held responsible for the conduct or agreements of Element Solar, we do sympathize with your situation.
  
  To maintain the highest standards of service and transparency, we take every feedback seriously. We are committed to responding to every review on our Better Business Bureau (BBB) page, and we stand by our reputation as a trustworthy provider in the solar industry. Allegations of fraudulent behavior go against everything we stand for, and we work diligently to ensure that our clients' experiences reflect our dedication to integrity and quality service.
  
  If you need any more help in understanding the boundaries of our services or have additional questions, we encourage you to contact us directly at ************. We are dedicated to providing clear and honest communication and are here to offer any guidance we can.
  
  Again, we are sorry for any inconvenience you have experienced, and we hope your concerns are quickly and satisfactorily resolved with Element Solar.
  
  
  
  

  
  
  

  CHKT

  Date: 11/09/2023

  My dissatisfaction has everything to do directly with FLO ENERGY. I have contacted you directly. My husband has also. You blocked our numbers. We were on hold forever trying to get through, until the calls disconnected. Despite assurances by FLO ENERGY, that this situation specifically would be handled by FLO after Element refused to. My husband tried calling on his brother's phone, and the call went through instantly. We were put on hold by a FLO Employee and hung up on once they realized who we were. FLO IS A FRAUD. Even the bank FLO ENERGY financed the project through tried getting in touch with FLO, and has told us they were blocked and unable to reach FLO. FLO ENERGY is fraudulent. Look at the Google Reviews. Initial install has great reviews, but check back in 3 months and they all change to one star because the systems don't work. I even tried talking to Jason L*****, our sales guy. He said if we needed any extra panels, any work, anything call him and he would take care of it. That FLO's manufacturer was in Tallahassee, and that the repairs would be almost instant since the supplier was in Florida. That was also a lie. He has not responded to us, the only responses I have gotten since we last spoke in person with the owner have been through the BBB. There have been so many lies and fraudulent claims from FLO ENERGY. It is, in fact, a FRAUD. No other solar company in the state will even come look at our panels once they hear your business name. We have to start new, or leave the panels up on our roof like an unusable ornament. Selling a system that doesn't work, getting paid in full for it, and not fixing it, IS FRAUD.
  

  Flo Energy LLC

  Date: 11/14/2023

  I have carefully read your response and understand your concerns. Its essential for me to clarify Flo Energy's role and address some critical points youve mentioned.
  
  
  
  To reiterate, the installation and aftercare service of your solar system are responsibilities held by ******* *****, as they are the party that has received payment for your project. Flo Energy has not received any compensation from ******* ***** for the deal in question. Despite this, we remain fully committed to industry integrity and customer satisfaction.
  
  
  
  I also want to highlight Flo Energy's proactive stance in the industry. We have indeed facilitated hundreds of homeowners in obtaining Permission to Operate (PTO) for their solar systems, especially for those left in difficult situations by truly fraudulent companies. These efforts were carried out in partnership with ********, where we were contracted to intervene and assist in completing solar projects initiated by other companies, ensuring that many customers who would have otherwise been left with non-operational systems could benefit from fully functional solar energy solutions.
  
  
  
  Our record of stepping in to help where others have fallen short demonstrates our commitment to service and the solar energy community. This service is not indicative of a company engaged in fraudulent activities but rather one that is dedicated to rectifying issues within the industry and supporting homeowners through their energy transition.
  
  
  
  While your frustration with the situation is entirely understandable, I must clarify that Flo Energys ability to directly rectify or service your system from ******* ***** is limited without a formal agreement or compensation from the said deal. We encourage you to maintain contact with ******* ***** or your financing bank for the resolution of your service issues.
  
  
  
  We empathize with the inconvenience you have faced and hope that ******* ***** will swiftly address and resolve your system concerns. Flo Energy is prepared to provide assistance where possible and when properly contracted to ensure the proper functioning of solar systems.
  
  
  
  Thank you for your understanding, and we wish you a prompt and fair resolution.

  CHKT

  Date: 11/15/2023

  You don't seem to understand. Flo Energy sold us a system, had another company do the install and is now leaving the situation dumped in an unsuspecting customer's lap, DESPITE promising to do the right thing and fix it. That is breach of verbal contract, amongst other things. Flo Energy sold us a service that must not have existed, and as such is fraudulent. This situation isn't inconvenient, it's fraud and should be acted upon by the fraudulent seller (Flo Energy) if they truly feel otherwise. Make it right. Or see people in court.
  

  Flo Energy LLC

  Date: 11/17/2023

  Thank you for reaching out to us regarding your experience with the solar system installation. We take your concerns seriously and would like to address them appropriately.
  
  Understanding Your Concerns: We understand that you are dissatisfied with the installation performed by Element Solar and are seeking resolution. Your feelings and opinions are important to us, and we regret any distress this situation has caused.
  
  Our Role Clarified: Flo Energy's responsibility was limited to the sale of the solar system. The installation was managed and executed by Element Solar, under a separate agreement with you. Therefore, our ability to address installation-related issues is limited, as these fall outside the scope of our contractual obligations.
  
  No Fraudulent Intentions: We want to assure you that Flo Energy operates with the highest standards of integrity and transparency. There was no intent to mislead or defraud in any part of our transaction with you. Our goal has always been to provide quality products and clear communication to our customers.
  
  Next Steps: While we are not in a position to rectify issues related to the installation, we encourage you to contact Element Solar directly for any installation-related grievances. They are best equipped to address these specific concerns.
  
  Wishing You Resolution: We sincerely hope that you find a way to resolve these challenges with Element Solar. Although our capacity to intervene is limited, we wish you the best in achieving a satisfactory outcome.
  
  Thank you for your understanding, and we are sorry to hear about the difficulties you have encountered. Should you have any further questions or need assistance related to the product we provided, please feel free to contact us.

  CHKT

  Date: 11/20/2023

  When Element Solar showed up to do the install, we had no idea who they were. Flo was NOT transparent that they had hired outside contractors to do the work. Again, our salesman, *****, assured us that all and any issues would be taken care of LOCALLY. He did not say we would need to contact a third party. That was intentionally fraudulent and misleading. You can try to back out of the issues by painting it as Element Solar's issue, but they were not involved in the sales of this. If you buy bad produce at publix, it doesn't matter what farm it came from. You go back to publix. I went to the farm first (Element) and they refused to help. Now I'm going back to public (Flo) and I *DO* expect some actually legitimate assistance offered asap, as was already promised by ****** and *****. If not, I will continue to pursue this issue more in depth.
  

  Flo Energy LLC

  Date: 11/22/2023

  Thank you for reaching out regarding your experience with ******* *****. I want to address your concerns directly and clarify our position in this matter.
  
  
  
  Firstly, I understand your analogy of purchasing produce from a store like Publix, where the expectation is that the store takes responsibility for the quality of the products they sell, regardless of where they originated. In the case of our relationship with ******* ****** however, the situation is somewhat different.
  
  
  
  It's important to note that our contractual relationship with ******* ***** has been terminated due to various issues, including non-payment for deals and unsatisfactory service standards. This means that our agreement and any associated obligations with ******* ***** no longer exist. As a result, our ability to intervene or mediate in disputes between ******* ***** and customers has been significantly limited.
  
  
  
  While I empathize with the situation you're facing, the legal responsibility for any installation issues lies with ******* ****** as they were the executing party of the contract. This is akin to a scenario where, if a product bought from a retailer turns out to be faulty due to a manufacturer's defect, the manufacturer, not the retailer, is responsible for rectifying the issue.

  
  

  Regarding the assertion that you were unaware of ******* ******* role in your installation, it's important to note that entering into a legally binding contract with any entity, including ******* ****** inherently implies a level of awareness and acknowledgment of that entity. 
  
  
  
  That being said, we at Flo Energy are committed to customer satisfaction and regret that youve encountered this difficulty. Although we cannot directly intervene in your dispute with ******* ****** we are more than willing to provide guidance or advice on how you might address the issue with them.
  
  
  
  If theres any other way we can assist or support you within our capacity, please do not hesitate to reach out. Your satisfaction and trust in our services are incredibly important to us.