Reviews

This profile includes reviews for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Exploria, LLC

  25 Town Center Blvd Ste C Clermont, FL 34714-4836

  
• 

  New Smyrna Waves by Exploria Resorts

  3208 Hill St # 111 111 New Smyrna Beach, FL 32169-3554

  
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  Pocono Mountain Villas by Exploria Resorts

  2157 River Road East Stroudsburg,, PA 18302

  
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  Grand Seas Resort by Exploria Resorts

  2424 N Atlantic Ave Daytona Beach, FL 32118-3245

  
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  Summer Bay Orlando by Exploria Resorts

  17805 U.S. HIGHWAY 192 W Clermont, FL 34714-9602

  

Review Details

• Review fromAnthony R

  Date: 09/25/2024

  1 star

  Anthony R

  Date: 09/25/2024

  Exploria assessment fees are arbitrary and often without notice. Causing owners near payoff status to incur additional debt. Attempts for a breakdown of the assessment and lpurpose have not been satisfied.

  Club Exploria, LLC

  Date: 09/26/2024

  *** *********,thank you for reaching out to the Better Business Bureau with your feedback. Please be advised that Exploria takes every available measure to control costs and continually searches for ways to reduce expenses. Great effort goes into controlling increases in maintenance fees. However, the needs of the resort necessitated the assessment. The annual statement outlined the maintenance fees owed along with information regarding the additional assessment. Please refer to the November **************************************************************************************************************** addition, we encourage you to contact our ***************************** directly on ************** to discuss payment options. Thank you once again for allowing us the opportunity to address this matter.

• Review fromEver E

  Date: 09/23/2024

  1 star

  Ever E

  Date: 09/23/2024

  Exhausting, I absolutely cannot recommend this business to anyone. You have to look out for their salesmen, particularly ***** L ***** and **** ****** at the *********************** Resort. Very bad at keeping their word, we were promised a weekend studio but we never received it. The salesmen will try to sell by any means. Very intimidating and will put a bad taste in your mouth. They have mountains of hidden fees. Stay away from them.

  Club Exploria, LLC

  Date: 09/26/2024

  *** *******,thank you for reaching out to the Better Business Bureau with your feedback.Our records indicate that you are the Member Beneficiary of 179 Exploria Points (EXPOs) having purchased from Exploria Resorts on January 5, 2020. In addition, you were provided with an additional 179 Bonus EXPOs to book accommodations at one of the Club Exploria properties. In order for Club Members to book reservations, accounts must be current on both the loan and Club Assessments. As of the date of this review, your account is delinquent. We encourage you to contact our ***************************** to learn about payment options that are available by calling **************. Once your accounts are current, our *************** team can assist you with making reservations.Thank you for allowing us the opportunity to address this matter.

• Review fromNaresh M

  Date: 08/31/2024

  1 star

  Naresh M

  Date: 08/31/2024

  In 2019, my wife and daughter went to a shopping mall and were enticed to attend a presentation with Exploria Resorts in exchange for free a cruise offer. We attended that presentation and what we got was a high-pressure sales meeting for a timeshare. Despite our constant refusals, the salesperson pushed hard, making FALSE PROMISES about savings and easy booking.Since then, weve faced nothing but FRUSTRATION. Booking options were scarce, and the process is a NIGHTMARE!!! The promised rental income never materialized. We feel misled into and now trapped by the contract. Had they not hurried us through the contract by telling us to sign here and sign there, we wouldnt be trapped. Steer clear of Exploria Resorts if you dont want to end up regretting your decision. What a mess we are in.

  Club Exploria, LLC

  Date: 09/03/2024

  ******************, thank you for reaching out to the Better Business Bureau with your feedback. Our records indicate that you are the Member Beneficiary of 230 Biennial Exploria Points (EXPOs) having purchased on March 10, 2019. We would like to remind you that attending a sales presentation is completely voluntary and you had the freedom to leave at any point of time during the presentation however, you decided to stay and purchase. You shared that booking options were scarce it appears since you purchased you have used your EXPOs to book multiple locations within the Club Exploria portfolio. We would also like to remind you that at the point of sale you were provided with a ten (10) calendar day right to cancel. This information is located directly above your signature in multiple locations in bold face font, however, we did not receive a request from you within the rescission period. ******************, you acknowledged and signed the Purchaser/Member Beneficiary Acknowledgement which states: Purchaser(s)acknowledge that this Vacation Interest is being purchased for their own personal vacation use and enjoyment and not because of any financial or monetary advantage such as rental income, price appreciation or tax advantage.Because you are well past your rescission period, your account remains active and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to address this matter.

• Review fromKHALEA M

  Date: 08/26/2024

  1 star

  KHALEA M

  Date: 08/26/2024

  This all started when I took my daughter on our first trip that I could finally afford on my own. welcome desk told us there was a welcome tour and If I signed up ** get a free 7day trip. I thought it'd be a raffle of some sort but I was very wrong. The process was gruelling+we sat there for almost 5 hours. I expressed a few times about leaving and they decided to bribe my daughter with food and snacks after I told them no. They told me I had to at least write my reasons for possibly wanting it before I was able to leave. She told me how to answer the questions because honestly I was getting so antsy, I couldn't really come up with much. She kept referring to and addressing questions to my daughter as a way to rope her in. I told her that I don't have a need for a time share because I don't get to vacation that much. I told her as a single mother working full time with an injury that I wouldn't be able to travel as much as I'd like. But she told me it's not an actual timeshare, it's just modelled similarly to one and in timeshares it's for one place, but as an owner it's multiple places. I should have realized the scam right there, but I thought it was the truth. To reassure me she gave me her number to reach out with any questions. Later on after contacting the number it was a completely different name and person. I felt tricked. I have to do a 2nd part to this review because I ran out of characters but quite frankly, it's just too important to leave out!..

  Club Exploria, LLC

  Date: 08/26/2024

  ********************,thank you for contacting the Better Business Bureau regarding your experience.We appreciate your feedback. Our records indicate that you are the Member Beneficiary of 216 Biennial Exploria Points (EXPOs) having purchased from Club Exploria, LLC on February 19, 2024. Although we certainly appreciate your expressed concerns, please be advised that attending a sales presentation is completely voluntary and you had the freedom to leave at any point during the sales presentation. In response to your feedback that the sales process lasted almost five hours, Exploria Resorts could not ascertain the exact length of your sales presentation. Notwithstanding, Exploria Resorts provides clear and unambiguous disclosure in all its applicable advertising that a timeshare sales presentation lasts an average of 90-minutes. At the conclusion of the timeshare presentation, if a purchaser decides to purchase, the purchase process can take longer. That purchase process includes the discussion of price and purchase options, providing additional information on RCI and other exchange programs;processing applications; obtaining credit reports; preparing contract documents; scheduling and completing the closing with a Verification Officer,etc. Unfortunately, we have no way of knowing in advance how long the purchase process will take to complete, so we make no representations in that regard.You were provided with a ten (10) calendar day right to cancel your purchase,which is provided in multiple locations within your purchase documents,however, our records show that you did not contact us within that ten (10)calendar day period. As you are well past the rescission period, we must respectfully decline your request for cancellation. Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any vacation interest. ********************, your account remains active, and you are still responsible for your financial obligations to Exploria Resorts. Thank you for allowing us the opportunity to address this matter.
  

• Review fromWarren C

  Date: 08/09/2024

  1 star

  Warren C

  Date: 08/09/2024

  We have spent the last decade dealing with Timeshare Liquidators and Exploria, trying to figure out what we purchased. On July 23, 2013, we received a New Membership Welcome letter from Fairway Villas, which referenced the Assignment and Transfer Contract as an attachment. However, the actual contract itself was absent from the correspondence.Fast forward a ten-year period, May 31, 2024, we submitted a **************** Request to **********************, seeking a copy of our current contract. Their response on June 3, 2024, clarified that they did not possess the contract because our timeshare acquisition was through a third party. They did furnish a copy of the Assignment and Transfer document signed in 2013, which ideally should have been provided along with the Welcome Letter from Fairway in 2013.Now, we just want to move on; Timeshare Liquidators has clearly failed legally in the execution of the transaction. We were stuck in a room with their aggressive, coercive sales staff for over three hours and not once were we informed of our rescission period. The actual product is a joke. Lack of availability and hidden costs, combined with them withholding the contract, has led to outrageous costs, and left us with a useless product. We are both getting older and experiencing health issues. My husband is 81 years old, is legally blind and cannot drive. I am 76. It is ridiculous that we were bound to this contract for 50 year at our age . At this point, we would give it away, just to buy our time back.

  Club Exploria, LLC

  Date: 08/12/2024

  **************,thank you for contacting the Better Business Bureau with your review. As you shared and as our records indicate, you acquired your timeshare through Timeshare Liquidators, LLC on June 13, 2013. The unit type you are assigned is a two (2) bedroom unit in **************. **************, please know that we value you as an owner and with that we encourage you to contact our ***************************** at ************** to discuss options that are available to you. Please be aware that due to higher-than-normal call volumes, hold-wait times may be longer. Thank you for allowing us the opportunity to address this matter.

• Review fromEmma B

  Date: 08/08/2024

  1 star

  Emma B

  Date: 08/08/2024

  I train service dogs and an ignorant, uninformed employee attempted to deny access due to a service dog in training being with me. I attempted to explain that state law provides the same protects to dogs in training as the ****

  Club Exploria, LLC

  Date: 08/16/2024

  ****************,thank you for reaching out to the Better Business Bureau and sharing your concerns for our review and response. We sincerely apologize for any inconvenience you may have experienced with one of our team members. Your concerns are extremely important to us, and we deeply regret any discomfort or frustration this may have caused. Please rest assured that we have taken immediate action to address this matter with the applicable team member and area. Our team has reviewed the specific concerns you raised, and we have implemented the necessary measures to retrain and educate the team member to ensure that our facilities fully comply with *** regulations. Additionally, we are conducting further training with all staff to ensure they are fully informed and equipped to assist all our owners and guests in accordance with The Americans with Disability Act (***) and The Pennsylvania Human Relations Act (PHRA). If you have any further concerns or suggestions, please do not hesitate to reach out to our Consumer Affairs team directly via email: ********************************************* value your patronage and want to ensure that your next experience with us is positive in every way.

• Review fromJanet C

  Date: 07/30/2024

  1 star

  Janet C

  Date: 07/30/2024

  I have been manipulated into buying a timeshare from Exploria Resorts. I need the world to know how much of a scam buying a timeshare from Exploria is because I have reached out to them directly and they claim they cant help, so maybe reaching out to you all at the BBB, it will get their attention.

  Club Exploria, LLC

  Date: 07/31/2024

  *************,thank you for reaching out to the Better Business Bureau with your review. Our records indicate that you purchased your timeshare with Grand Seas Resort Partners, a Florida general partnership in 2003. As a preliminary matter,Exploria Resorts is the successor declarant and therefore cannot recreate your purchasing experience that occurred in 2003. Please be advised that Exploria Resorts does not currently have a buy back or resale program to purchase or accept title to any Vacation Interest. We encourage you to contact our ***************************** at ************** to learn about payment options that *** be available to assist you with your delinquent account. Thank you for allowing us the opportunity to address this matter.

• Review fromLance C

  Date: 07/19/2024

  1 star

  Lance C

  Date: 07/19/2024

  I am absolutely outraged and cannot express strongly enough the depth of my anger and frustration with Exploria Resorts sales team and their deceitful, underhanded tactics that led me to purchase a timeshare. From the moment I was baited with a so-called "free vacation," only to be trapped in what can only be described as an endless, high-pressure nightmare of a presentation, I was subjected to relentless manipulation and outright lies. The entire process was a calculated scheme to take advantage of my trust and force me into a corner. I demand accountability and immediate action to rectify this situation. The deceit must stop, and I expect justice for the manipulation and financial harm inflicted upon me by Exploria salespeople involved in my transaction. I know I am not alone on this subject; it is obvious to me that there are hundreds of other victims out there based on all these 1 star reviews. DO NOT BECOME THEIR NEXT VICTIM!

  Club Exploria, LLC

  Date: 07/23/2024

  ****************, thank you for reaching out to the Better Business Bureau with your concerns. As a preliminary matter, please be advised our records indicate that you made your original timeshare purchase on April 10, 2016 from Tree Tops, Inc.  Exploria Resorts is the successor developer and therefore, was not present at the time of your purchase. As we are unable to recreate your point-of-sale experience, we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold. While reviewing the documents, it should also be noted that you refinanced your purchase in 2018. ****************, as you are currently delinquent on fulfilling your financial obligations, we encourage you to contact our ********* Services team at ************** to learn about payment options that *** be available.  Thank you for allowing us the opportunity to address this matter.

• Review fromPaul H

  Date: 07/15/2024

  1 star

  Paul H

  Date: 07/15/2024

  To Whom It May ********* would like to bring to your attention the remaining continued issues with Club Exploria Resorts and the timeshare they are tying me to. Their management has been unhelpful and unprofessional in their responses, or lack thereof. I have been ignored with my attempts to get answers about my timeshare club membership and they have been unwilling to work with me when I have requested to end my timeshare terms. My property is at ********************** and have tried all avenues to get their attention and for a reasonable solution. Everything about this timeshare has been a disaster and booking has always been difficult. Another issue was with RCI as they considered me inactive and I have lost over ***** points (about $20,000). Overall I believe that I have spent close to $25,000 over the years and have really nothing to show for it. I hope the management from Exploria will respond to my request and make things right. Refund me my money or at the very least, close my account altogether!

  Club Exploria, LLC

  Date: 07/17/2024

  ********************, thank you for you recent review of Club Exploria on the Better Business Bureau. According to our records, you upgraded your timeshare with Club Exploria on August 24, 2019,through two contracts. We sincerely regret that our service did not meet your expectations and apologize for any perceived lack of helpfulness or professionalism. Providing exceptional service is our priority, and your feedback is crucial in our efforts to enhance our service standards. We are pleased to confirm that we do have record of responding to your complaints through other multiple channels. As previously advised, Exploria Resorts does not have a program to buy back or accept title to any vacation interest. Both of your accounts are currently active, and they are both currently delinquent, we encourage you to contact our ***************************** at ************** to learn about payment assistance programs that *** be available. Thank you for allowing us the opportunity to address your concerns.

• Review fromElisa M

  Date: 05/16/2024

  1 star

  Elisa M

  Date: 05/16/2024

  Our experience with Exploria Resorts, A.K.A. CRE HRP, LLC first occurred while we were on vacation at the ************** in **********, **********. During our stay, we were contacted by the ******************* LLC with the offer to attend a brief informative meeting in exchange for a gift. We accepted, expecting to learn more about the different benefits Fairway Villas had to offer. Instead, we were held for six long hours and pressured into signing up for a timeshare contract that was inadequately represented to us. The sales representatives who worked with us assured us that purchasing a timeshare with them would ***** us the opportunity to take plenty of vacations during peak travel times at any of their affiliate resorts. We declined the first offer, citing price, but our rejection was only met with a different offer. This process repeated itself several times. In fact, over the course of the meeting we were harassed by five different salespeople. It became clear that they would not let us leave without securing a sale, and we were stuck because the staff was holding our identification. We were never informed of our rights regarding the cancellation of the contract, another glaring omission of information. Not only did they not disclose this, but they also held onto sending us our contracts for 3 weeks, ensuring that by the time we received the contract the window for cancelation in ************ had already expired. We have attempted to reach out on several occasions to seek answers to our many questions, but our inquiries have often gone unanswered. This lack of accountability and transparency has further cemented our desire to be rid of this horrid contract. We can say confidently that we were misled and sold a pipe dream.

  Club Exploria, LLC

  Date: 05/21/2024

  **************** thank you for reaching out to the Better Business Bureau with your concerns. Our records indicate that you have upgraded your original timeshare purchase into Club Exploria. As we were not present during your original point-of-sale experience,we have relied on your signed and acknowledged purchase documents for a better understanding of how the product was sold. Please be advised that you were provided the right to cancel your original contract within the seventh business day following the date of the transaction. This is located directly above your signature in bold face font. We would like to remind you that your attendance at a timeshare presentation is completely voluntary and you had the freedom to leave the presentation at any time, however, you decided to purchase and then you decided to upgrade. With your recent conversion into the Club product, you were provided with a ten (10) calendar day right to cancel pursuant to Section 721.07(6), Florida Statutes. ****************, we encourage you to contact our ***************************** at ************** to learn about payment options that are available. As you are well past your rescission period, we must respectfully decline your request for cancellation. Thank you for allowing us the opportunity to address your concerns.