Business Profile
Vacation Timeshare
Club Exploria, LLCHeadquarters
Reviews
This profile includes reviews for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.08/5 stars
Average of 86 Customer Reviews
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Review fromAgnella C
Date: 04/27/2024
1 starAgnella C
Date: 04/27/2024
They have not live up to they words, In November 25, 2023 my husband and I went to a meeting and we upgraded our TimeSharing Resort from Tree Tops PA to Grand Seas Resort, Datona, FL paid an addition fees for the upgrade we were told Exploria and RCI would be our exchanged company and we would be given Account numbers for both we did received our Exploria Account number and not our RCI number therefore we cannot make any resiverations with RCI. I call Exploria several times even wote then as to why we have not received our RCI number only to be given the run a run. They are very misleading they are scam artists who got me for a bait and switch.Club Exploria, LLC
Date: 05/02/2024
**************,thank you for contacting the Better Business Bureau with your review. When you become a member of Club Exploria, you can exchange into other Exploria resort locations and affiliate locations without having to pay an exchange fee. With *** Worldwide Exchange, you have the opportunity to visit thousands of resorts in over 80 countries,. Please note that exchange fees do apply. You can access the *** Worldwide Exchange through the Owner Portal. Upon review of your account, It appears that a representative from Exploria has been working with you and with *** to rectify your account. We ask for your patience as we continue work to find an amicable solution for you. Thank you for the opportunity to address this matter.Review fromDaisy C
Date: 04/13/2024
1 starDaisy C
Date: 04/13/2024
*** , misleading, manifulating, ** while suffering through multiple hrs of sales scheme The salesman and his manager deceive and take advantage of our naive we felt like rush 4Filipino that they did not give a time to read and understand what we our for,? we're not good in reading deep English . So we go for they said , on that moment.Club Exploria, LLC
Date: 05/08/2024
****************,thank you for contacting the Better Business Bureau with your feedback. Our records indicate that you and the other purchasers all agreed to the terms and conditions of the purchase agreement. Pursuant to Section 721.07(6) of the Florida Statutes, you were provided with a ten (10)-day cancellation period.Therefore, you had ten days to review the information and contact us with any questions you may have had regarding the product. In addition, attending a sales presentation is completely voluntary, and you may exit the presentation at any time during the process. However, we note that a purchase was made.
Furthermore,the verification and signing process of the purchase documents allow purchasers the opportunity to ask questions regarding the documents and/or the sale. Our Consumer Affairs team has reviewed your account and investigated your concerns and found that all standard procedures were properly followed. At this time, we encourage you to contact our ************************** for any questions or concerns you may have and schedule some time with our ACE Team to learn more about the benefits and use of your Club Exploria timeshare vacation interest.Thank you for allowing us to address this matter.Review fromanne h
Date: 04/13/2024
1 staranne h
Date: 04/13/2024
Our journey began at Club Exploria LLC, where we offered a great deal to stay in Orlando for a cheaper price. However, we had to attend a presentation. I asked what the presentation was about but was told it was just a tour. We were told the duration was 90 minutes, but it lasted more than 2 hours. The explorer's agent lied to, deceived, and misled us. They gave us incorrect information. As we belong to a minority group, we are Four Filipino women who feel we were fully taken advantage of, given information that was too good to be true, and told things that were not correct by their agent.One of the instances we were told was the bonus stay benefits of the four places: Orlando, Daytona, PA, and TN. We could stay at these places for five days for only 75 dollars plus tax, and we could add days for another 75, but this all lies. When I called their member services, we were only allowed to stay three nights (on weekdays) or two nights (on weekends), one of the other, and you cannot combine it. Another lie was that we would be given another manager bonus point of 301, so we would have a total of 602. But it was not placed on our account. What I mentioned above is just one of the many.:We feel we were rushed. The notary did not explain all the papers we signed; they just pointed out where to put our initials and signatures.They dont mention the ten-day grace ****** at all.We were told we would get a better price if we signed up that day. We were mandated to pay a deposit (No exemption) with our credit card that day.We were not told about any extra or possible annual increase in the future We have never explained all their complicated online platforms, They did not disclose possible changes or increases in the maintenance fee, tax, or assessment. We only found out about these lies two weeks later when they sent an electronic membership ready for us to sign up. By the time we knew it, it was too late because we were out of the 10-day grace ******.Club Exploria, LLC
Date: 05/08/2024
******************,thank you for reaching out the Better Business Bureau with your concerns.Although we appreciate your concerns and feedback, after a thorough review of your encounters with Exploria Resorts, we find that no fraudulent representations were made as you and your three friends agreed to the terms and conditions of your Club Exploria ******ship as set for the Club Exploria Purchase Agreement which you all signed and acknowledged. We would like to remind you that attending a sales presentation is completely voluntary and you were able to leave the presentation at any time, however you decided to stay and purchase. Club Exploria, LLC provides clear and unambiguous disclosure in all its applicable advertising that a timeshare sales presentation lasts an average of 90-minutes. At the conclusion of the timeshare presentation, if a purchaser decides to purchase, the purchase process can take longer. That purchase process includes the discussion of price and purchase options,providing additional information on RCI and other exchange programs; processing applications; obtaining credit reports; preparing contract documents;scheduling and completing the closing with a Verification Officer, etc.Unfortunately, we have no way of knowing in advance how long purchase process will take to complete. We would also like to remind you that the 10 (ten)calendar day right to rescind is located directly above your signatures in bold face font in multiple locations throughout the documents. According to our records, this right of cancellation was not received from you or your friends within the rescission period. We encourage you to contact our ****** Services team at ***************************************** to learn more about how to use the product you purchased. Thank you for allowing us the opportunity to address this matter.Review fromJohn D
Date: 04/03/2024
1 starJohn D
Date: 04/03/2024
I just purchased with them 12 days ago I was told at the time of closing that what I purchased was the equivalent of 18 days a year when I called to book a weekend today I was told it would take all of my points. also the push the marketplace the prices I was shown in the marketplace are not the same prices when I logged in the are scam artists who got me for a bait and switch I am contacting a lawyer today do not buyClub Exploria, LLC
Date: 05/08/2024
**************, thank you for sharing your concerns. We sincerely regret any misunderstanding surrounding the terms and conditions of your purchase. Upon review of your account, it appears that you did engage with a ****** Services representative, who thoroughly discussed the process for utilizing your allocated EXPOs with you. Additionally, you were provided with documentation detailing the optimal use of your EXPOs, which you acknowledged and signed. You were also provided with documentation that you acknowledged and signed which explains how to best utilize your EXPOs. Incidentally, we can confirm that you were granted additional EXPOs, valid for use within the next 18 months. We encourage you to contact ****** Services at ***************************************** for further assistance with your EXPOs. Thank you for allowing us the opportunity to address this matter.Review fromRay C
Date: 03/31/2024
1 starRay C
Date: 03/31/2024
They are great at their job these guys will do incredible things to move your money into their pockets.Club Exploria, LLC
Date: 05/07/2024
Thank you for sharing your concerns. Please accept our apologies on the delayed response. As you have shared your expressed dissatisfaction, we are eager to connect with you to discuss your concerns further. We encourage you to contact our ************************** at ***************************************** at your earliest convenience. Thank you for the opportunity to respond.Review fromMARY R.
Date: 03/15/2024
1 starMARY R.
Date: 03/15/2024
Exploria Resorts deceived and manipulated us while suffering through multiple hours-long high-pressure sales scheme. We are in our mid-70s, and their salesman took advantage of us because of our age and naivete regarding timeshares. He made a series of claims that have been proven demonstrably false. When we informed him that we werent interested in getting tied up in a years-long commitment, he claimed that the timeshare would appreciate, and that if we werent satisfied with it, we could return it to Exploria at any time. When it came time to sign, we were rushed through the process and not provided with all the information we needed. For example, we were never told about our legal right to rescission or given a public offering statement. We also were not told that our maintenance fees would increase over time. Had we known all of this at the time of signing then we wouldnt have moved forward with this purchase. Eventually, we called Exploria to express our dissatisfaction with the whole thing and requested they buy it back as it wasnt all that was promised. We were told that Exploria doesnt buy back. We informed them of what their representative had promised us, they informed us he was no longer employed by Exploria. It is shameful that their representatives would go to such great lengths to ******* us into a contract that they knew we wouldnt be able to use. Perhaps worst of all though is the fact that they assured us we could sell the timeshare back to Exploria at any point if we werent satisfied. Because of all the lies and pressure, we experienced, we have requested the termination of our contract.Club Exploria, LLC
Date: 03/19/2024
*******************************, thank you for contacting the Better Business Bureau with your feedback. We appreciate your insights regarding the owner update sales presentation. Please know that our goal is to provide helpful information to assist you in making the best and informed decision for your vacation needs,without any undue pressure. Attending an owner update sales presentation is completely voluntary and you had the freedom to leave at any point during the presentation however, you made the decision to stay and upgrade. In reference to the rescission period, this information is located directly above your signature in boldface font and advises that you have ten (10) calendar days to review the documents and cancel within that period. This is located on multiple pages within the purchase documents. ********************************, you acknowledged and signed a document titled Receipt for Timeshare Documents which states that you received the Multi-Site Public Offering Statement along with the *************** Disclosure Statement which indicates you received this document on a USB Drive. In reference to the maintenance fees increasing, this information is also stated in your purchase documents stating that component site fees or tax increases may occur. Notwithstanding the foregoing, please know that Exploria Resorts does not have a buy back or resale program and you are well past your rescission period. Therefore, we must respectfully decline your cancellation request. Thank you for the opportunity to address this matter.Review fromJose C
Date: 03/04/2024
1 starJose C
Date: 03/04/2024
My experience with Club Exploria began when my husband and I decided to go on vacation to Orlando, Florida. I had selected a package that would give me a gift card incentive if I attended a mandatory orientation, which included a week's vacation. When we arrived for said vacation, we were given a tour of the resort and I was introduced to *****, who took charge of the presentation. ***** presented us with options and package prices, but they were ridiculously high, and because we rejected the offers, he had his boss *** intervene. *** offered us several options with double points. When I asked him if he ever decided not to keep my timeshare, he told me they would buy it back. Including the tour and the constant pressure for us to accept the agreements, the entire process took hours. We were passed on to ****** who rushed us to sign the contract and the information she provided me was not the same information she presented to me when I saw my online portal showing me a payment of $2,411.00 annually. I called Exploria and they told me it was a mistake and my maintenance fee is $1,205.50. I was very upset because they lied to me and told me that the only thing I had to worry about was my monthly payments of $176.21. When I told them I wanted to sell it back to them, they told me that wasn't possible and they don't do it. ****************** and ****** lied to us. Now I am fighting to get out of this contract. Please take my advice and don't get involved with these thieves. It is better to pay for an Airbnb. Be careful, the workers will lie to you just to get you to sign something you will never be able to get out of.Club Exploria, LLC
Date: 03/07/2024
**************** thank you for sharing your review of Club Exploria with the Better Business Bureau. Please know that we take all feedback seriously and strive to maintain the highest standards of integrity in our sales practices. Review of your purchase documents provides our best understanding of how the product was sold. In our review and as demonstrated per your signed acknowledgement, it was determined that appropriate disclosures were provided to you surrounding your monthly and annual payments. It is our practice to ensure that the purchasing decision and contract paperwork process is one that is voluntary and the decision to purchase is at the discretion of our future owners. ****************, you made the decision to attend the sales presentation and to purchase. You also acknowledged that neither the Club Developer nor any of its affiliate companies or partners will repurchase, rent,or resell Purchasers Vacation Interest. Exploria Resorts does not currently have a program to purchase or accept title of any Vacation Interest. At this juncture, you may wish to consider selling your Vacation Interest on your own understanding that your mortgage is not transferrable and must be satisfied prior to any sale. In reference to the owner portal showing the incorrect amount due, please note our records show that one of our representatives did discuss this with you and the situation has been rectified on the owner portal.We apologize for any misunderstandings and inconveniences this may have caused.****************, we must respectfully decline your request for the termination of your Vacation Interest. Thank you for allowing us the opportunity to address this matterReview fromPaul D
Date: 02/23/2024
1 starPaul D
Date: 02/23/2024
My Maintenance has gone up multiple times a year with absolutely no explanation as to why? I have a monthly payment withdrawal for maintenance fees and even though the amount consistently goes up, they still have the nerve ever year to bill me for a Shortage? If you adjust my monthly withdrawal to a higher amount to cover the cost, why is there a Shortage? I think this organization is borderline criminal!BTW I had to give 1 star to continue, they deserve NO star at all!Club Exploria, LLC
Date: 05/09/2024
****************,thank you for posting your concerns with the Better Business Bureau. Please be advised that we are unable nor allowed to adjust the amount that is automatically being withdrawn on your account without your consent. When you receive your annual statement, you have the option to call and approve the monthly increase amount and/or adjust the amount being withdrawn. When your account becomes delinquent, our ********* Services team will reach out to you regarding payments and to go over and/or confirm any adjustments to the account. We encourage you to contact ********* Services at ************** and discuss your situation with one of our representatives. Thank you for allowing us the opportunity to address this matter.Review fromJose M
Date: 02/16/2024
1 starJose M
Date: 02/16/2024
My H.O.A fees went from $1,800 a year in 2023 to $11,500 a year in **** with Exploria in orlando how can this be legal. They raise it what ever amount they want. I had to give back my deed on a paid off timeshare becuse i couldn't afford the fees. So now they have my money and my deed what a rip-off.Club Exploria, LLC
Date: 05/09/2024
************, thank you for posting your feedback on the Better Business Bureau. Please know that we valued you as an owner over the years. Our records indicate that you were provided with various options to maintain your timeshare interest however, it appears that you were not interested in the options that were available. Should you want to discuss your decision and revisit your ownership, please contact ****** Services at ******************************************Review fromKen J
Date: 02/14/2024
1 starFirst I would like to say we were members for over 20 years and paid our dues up front every year. When we bought 20 years ago the information that was given to us turned out to be true and we had 20 years of good memories. However the last time we were there, we went to an "owners update". That has been the biggest mistake we have done in our 20 years of marriage. Had what they told us was true, then we would gladly continued to paid the amount that we had agreed to. However like some previous people said, there was many things they did not tell us and many things that were just not true. We have tried to contact them several times, but all we get is a form letter. We have even offered to continue our old membership and would gladly pay but they are not interested. We have even contacted lawyers to see what we can do. It is a sad fact they feed off the trust of older senior citizens like ourselves. No wonder timeshares get a bad name.
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