Reviews

This profile includes reviews for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Exploria, LLC

  25 Town Center Blvd Ste C Clermont, FL 34714-4836

  
• 

  New Smyrna Waves by Exploria Resorts

  3208 Hill St # 111 111 New Smyrna Beach, FL 32169-3554

  
• 

  Pocono Mountain Villas by Exploria Resorts

  2157 River Road East Stroudsburg,, PA 18302

  
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  Grand Seas Resort by Exploria Resorts

  2424 N Atlantic Ave Daytona Beach, FL 32118-3245

  
• 

  Summer Bay Orlando by Exploria Resorts

  17805 U.S. HIGHWAY 192 W Clermont, FL 34714-9602

  

Review Details

• Review fromJAMES B

  Date: 07/19/2023

  1 star

  JAMES B

  Date: 07/19/2023

  My encounter with Exploria Resorts was an absolute nightmare. It all began with a persuasive cold call promising a free vacation in Orlando, but there was a catch—I had to endure a never-ending 90-minute sales presentation. Little did I know it would turn into a grueling three-hour ordeal of false promises and intense pressure tactics. They painted a picture of affordable global travel through RCI, but it was all smoke and mirrors. Attempting to book vacations through RCI proved to be a futile exercise, and even when I managed to secure something, it was never my desired destination. The entire experience reeked of deception and left me burdened with hefty annual fees for a property that served no purpose. Despite my pleas, Exploria Resorts refused to release me from the contract, displaying a shocking lack of empathy. Trust me, steer clear of this fraudulent company!

  Club Exploria, LLC

  Date: 07/27/2023

  Mr. *******,
  thank you for your review of Exploria Resorts. We would like to thank you for
  your loyalty over the past 12 years. At the time of purchase, Exploria Resorts
  was not the developer and therefore we cannot recreate your point-of-sale
  experience in 2011. Our Member Services department is available to assist you
  with your booking needs and are available to provide guidance on how to best
  utilize your timeshare, they can be reached by email [email protected].
  While we are unable to grant your cancellation request, we encourage you to
  travel to one of our locations or to explore alternative options that may
  alleviate your current concerns such as transferring your timeshare to a family
  member or friend. Thank you for allowing us the opportunity to address this
  matter.

• Review fromTerrylynn S

  Date: 07/15/2023

  1 star

  Terrylynn S

  Date: 07/15/2023

  I sent and Exploria received a 2-page letter with detailed information regarding my presentation, and the mis-reps that took place, and they responded to it, with a basic, generic, boilerplate template. A measly 3 small paragraphs. They do not address the concerns you bring to their attention and are so unwilling to help you! I am no more than a dollar sign to them!
  
  They’ll ask you questions to establish rapport, and seem so charming, and they use what you tell them against you, and make you believe you’re getting this incredible offer, when in reality they’re setting you up to pay tens of thousands of dollars, for something you’ll quickly learn you cannot use how they described!
  
  THE ONLY thing mentioned in their response was they were unable to buy back the timeshare, after we were verbally told this was possible at any point, if we decided we no longer wanted it! Exploria continues to state, our mortgage is not transferrable, and if we want to sell it, we MUST pay off the loan. I’ve done some research, as EVERYONE READING THIS SHOULD, and timeshares are listed for as little as $1 online and have been sitting for months if not longer! Tons of people are practically giving these away and still NO BODY WANTS THEM!! DO NOT IGNORE THESE RED FLAGS!!

  Club Exploria, LLC

  Date: 07/20/2023

  Mrs.
  **********, thank you for reaching out to the Better Business Bureau with your
  feedback. We regret that this review has stemmed from your expressed
  dissatisfaction with the purchase of your Vacation Interest. Although records
  confirm that you elected to purchase your Vacation Interest at the point of
  sale, we would like to remind you that attending a sales presentation is
  completely voluntary and potential purchasers may decide to leave the
  presentation at any time. In reference to your correspondence sent to us
  directly, you mention that you traveled on a discounted vacation package. Per
  the terms and conditions of these low-priced getaways, purchasers are to attend
  a sales presentation. Exploria Resorts could not ascertain the exact length of
  your sales presentation (you are stating the presentation ended up lasting over
  five hours). Notwithstanding, Exploria Resorts provides clear and unambiguous
  disclosure in all its applicable advertising that a timeshare sales
  presentation lasts an average of 90-minutes. At the conclusion of the timeshare
  presentation, if a purchaser decides to purchase, the purchase process can take
  longer. That purchase process includes the discussion of price and purchase
  options, providing additional information on RCI and other exchange programs;
  processing applications; obtaining credit reports; preparing contract
  documents; scheduling and completing the closing with a Verification Officer,
  etc. Unfortunately, we have no way of knowing in advance how long the purchase
  process will take to complete, so we make no representations in that regard.
  Also, your attendance at the sales presentation was completely voluntary. We
  did confirm that you were provided with 230 Bonus EXPOs which are valid for 18
  months from the date they were issued. You state that you cannot use your
  Vacation Interest as described, please note that our Member Services team are available
  to assist you with understanding booking windows, EXPOs, exchanges and how to
  fully utilize your purchase to enjoy vacations as you wish. They can be reached
  by emailing [email protected].
   It is important to note that purchasing a vacation interest is designed
  to be a long-term commitment, providing you with travel benefits to enhance
  your vacation lifestyle. As per the terms and conditions outlined in the
  original Purchase Agreement that you signed and acknowledged, the cancellation
  period has expired. Thank you for allowing us the opportunity to address your
  concerns.

• Review fromFernando A

  Date: 07/10/2023

  1 star

  Fernando A

  Date: 07/10/2023

  Customer service is the worst. I can't get out of this crazy expensive contract. I can't afford it.

  Club Exploria, LLC

  Date: 07/13/2023

  Mr. *******,
  thank you for reaching out to the Better Business Bureau with your feedback. Although
  we are appreciative of the opportunity to address your concerns, we sincerely
  regret to learn of your expressed dissatisfaction with customer service. Our
  records indicate that you recently made a purchase, and the three reasons why
  you purchased were to have time together for vacationing, value and savings and
  more travel. We would like to see you take advantage of creating a lifetime of
  memories on wonderful vacations – please contact our Member Services department
  and they will be able to assist you with your vacation needs. They can be
  contacted by emailing them directly at [email protected].
  Thank you for allowing us the opportunity to address this matter.

• Review fromharry m.

  Date: 06/15/2023

  1 star

  harry m.

  Date: 06/15/2023

  If I could give less, I would. NEVER, and I mean NEVER do business with this company. When you sign a contract with this company, you have literally opened your bank account for them to hold hostage until you die. Each year, the fees are increased to the maximum rate, and because these are based on a percentage of the previous year, the increase is basically compounded. To get out of the contract you're left with two options - refuse to pay and destroy your credit rating, or declare bankruptcy and destroy your credit rating. We purchased from a small, family resort decades ago in an area we haven't lived in for at least a decade. The original resort has changed drastically, and has gone through multiple ownerships and changing amenities. We are now on a fixed income, having retired some time ago; unable to use the amenities at many of the resorts and will soon face the inability to pay the yearly fee due to the exorbitant increase and our fixed income. Trying to cancel this contract is absolutely IMPOSSIBLE. We've even offered to give it back at no cost with no success. BTW - we own prime time and they still won't take it back free of charge. That says something about how they feel about their own product - they won't even take it for FREE!

  Club Exploria, LLC

  Date: 06/22/2023

  Mr. *****,
  thank you for reaching out to the Better Business Bureau with your feedback.
  Please know that we appreciate your loyalty over the past 12 years. You are
  correct, the resort in which you reference has gone through different
  ownerships. However, most recently under the ownership of Exploria Resorts, the
  resort has gone through major renovations to meet the needs of our owners. Mr.
  *****, we understand that circumstances can change such as retirement in your
  case, and we empathize with any financial difficulties you may be facing.
  However, it is important to note that your agreement to purchase a timeshare is
  designed to be a long-term commitment. We are unable to grant your request for
  a late cancellation, however we encourage you to explore alternative options
  that may alleviate your current situation. We encourage you to contact our
  Financial Services department at (800) 371-8335 to learn about alternative
  payment options that may be available. Thank you for allowing us the
  opportunity to address this matter.

  harry m.

  Date: 06/24/2023

  The reply from Exploria is an insult to a long-time customer. First, when they say to call, there's a point far beyond reason, where hearing "please leave a message" or when reaching an actual person, "someone will be getting back to you" reaches the realm of absurd. Furthermore, the "offer" of a payment plan, is nothing more than demanding the same amount of money, simply broken into smaller payments, as if we are so irresponsible that we are incapable of financial management to pay our bills. But, when yeary fees reach a point of unreasonable greed close to usury, especially concerning people who have paid each and every fee for FORTY YEARS, and are now on a fixed income, of an age that resort activities are of little interest is an insult.
  
  It's obvious that Exploria cares nothing about long time, responsible customers as well as have absolutely no commitment to or faith in their own product as they are unwilling to take it back to resell even when offered back for FREE. On our part, we have made each and every fee and payment in full and on time, never even a late fee! After such a long relationship with the companies that Exploria has absorbed, and taken ownership of, to treat people in this manner is disgusting.

• Review fromPeggy M

  Date: 06/14/2023

  1 star

  Peggy M

  Date: 06/14/2023

  Being an Exploria owner isn’t what it used to be. I have been an owner for 25 years and for the first 20, I was happy. However, that all took a turn for the worse, when I was heavily pressured to upgrade in 2018. I am retired, in my 60’s and on a fixed income and this new upgrade has decimated my finances. In 2018, I was on vacation when they roped me into an “owner update” to receive a parking pass. During the presentation, they said a lot has changed since I initially bought, however, the salespeople quickly started talking about upgrades and said that now their new or upgraded owners are investing in real estate, could start to rent out the timeshare to the public, and were able to cover the cost of ownership with these programs. I decided to go for it, but later found that there was misleading or missing information that was critical to making this decision. My original timeshare was paid off and with the new purchase, the closing agent suggested I wait for 6 months and then take the loan to my bank to refinance. Quickly, I learned that there were availability and booking issues. I looked at my contract and found that I had the right to cancel within 10 days, which was incorrectly disclosed. Additionally, the fees in the contract have significantly increased, which was never explained. This prompted me to write to the CEO to request cancellation due to the elder abuse that their employees utilized. I received a reply that basically said I was on my own and that I could sell or transfer my ownership through a resale company and then they went on to warn me to read the reviews of these resale companies, so I don’t get scammed. Why would you advise your owners to avoid resale company scams when you are a scam yourself? Of the 2 resale companies I’ve investigated, the reviews are horrible, Yet, this company only has 1.19/5 stars, so they are probably the last people that should be warning people about scams!

  Club Exploria, LLC

  Date: 06/15/2023

  Ms. *******, thank you for providing
  your feedback and concerns with the Better Business Bureau. We sincerely
  appreciate your loyalty over the past 25 years. Our records do indicate that
  you have upgraded multiple times. We would like to remind you that attending an
  owner update is completely voluntary and owners and potential purchasers may
  elect to leave the presentation at any time. While is it certainly
  disheartening to learn of your dissatisfaction regarding your purchases, we do
  stand by our original response that you may want to consider transferring or
  selling your vacation interests as we do not have a buy back or resale program
  to purchase any Vacation Interest. We further confirmed that the cancellation
  notice was provided to you in several locations in bold font directly above
  your signature. We have no record of you contacting us within the ten (10)
  calendar day rescission period with a request to terminate your purchase. With
  much respect and empathy surrounding your expressed circumstances, we must
  regretfully decline your request for the termination of your Vacation Interest.
  Thank you for the opportunity to address this matter.
  
  
  
  
  

• Review fromJami L

  Date: 05/23/2023

  1 star

  Jami L

  Date: 05/23/2023

  I will make this short .If you inherit or gifted this time share and it is gold or silver. They will only say it is bronze. When you’re family paid thousands of dollars it is now worth 0 dollars only points you only have bronze benefits . So they are very dishonest people. Guess time to hire lawyer. Because deed is a deed

  Club Exploria, LLC

  Date: 05/25/2023

  Thank you for
  reaching out the Better Business Bureau with your feedback and sharing your
  concerns with us. Our records indicate that you did acquire your Vacation
  Interest through a transfer and assignment of member beneficiary rights, and
  not a direct purchase from Club Exploria. Please be advised that Club Member
  benefit status, whether Silver, Gold and Platinum levels are only available on
  EXPOs purchased directly from Club Exploria and are not acquired through
  transfers. This information may be found in the Exploria Resorts Member Guide.
  Additionally, this information is provided in the assignment agreement you
  signed during the transfer. If we could help you better understand the benefits
  and rights available to you as an Club Exploria Member, please feel free to
  contact our Member Services Department at [email protected],
  or by phone (800) 654-6102 / (321) 203-5203. They are ready and standing by to
  further assist you with any questions surrounding your new membership, rental,
  exchange, and banking usage. Member Services is available Monday - Friday 8:30
  am - 6:00 pm, Saturday 8:30 am - 5:00 pm (ET). Of course, we can also have
  someone contact you directly upon your request to assist you further. Thank you
  again for taking time to share your concerns with us and allowing us to
  respond.

• Review fromAlison S

  Date: 05/17/2023

  1 star

  Alison S

  Date: 05/17/2023

  Exploria Resorts bate and switch methodology must be called out! Consumers should be fully aware of what they “pitch” is lies. We were told that this product had:
  -fixed maintenance fee costs associated with them, which is a lie, there has been a 23% increase.
  -open availability at the resort(s) of our choosing, another lie, we have had ZERO “luck” at finding any availability that fits our schedule.
  -discounts, discounts, discounts – sure if you simply used a standard booking engine like Expedia or Airbnb. The fees and interest rates associated with “ownership” are astronomical comparatively.
  -“Cash for points”, aka what we bought has a cash value, the third lie. There is no mechanism to allow for this.
  
  Finally, Exploria obviously does not care about the actions of their employees, as we have simply asked to be relieved of a what we NOW understand is a financial obligation with no physical or intrinsic value, in perpetuity. No one should be saddled with these bills for a product that simply isn’t real. Crucial details like availability, cost savings, and international destinations were all dramatically hyped by Exploria staff. We are victims of timeshare fraud and false advertising!

  Club Exploria, LLC

  Date: 05/18/2023

  Ms. *******,
  thank you for reaching out to the Better Business Bureau with your feedback.
  Although we certainly appreciate your expressed concerns, we find that no
  fraudulent representations were made, as you agreed to the terms and conditions
  of your Club Exploria Membership. Information regarding any increase in
  maintenance fees is outlined in your Purchase Documents. We would like to
  remind you that attending a sales presentation is completely voluntary and
  potential purchasers may elect to leave the presentation at any time. Our Member
  Services department is available with information and assistance regarding
  concerns of membership and can answer inquiries about rental, exchange, and
  banking usage. Member Services can be reached at [email protected],
  (800) 654-6102 or (321) 203-5203. Member Services is available Monday - Friday
  8:30 am - 6:00 pm, Saturday 8:30 am - 5:00 pm (ET). We encourage you to
  contact the Financial Services department at (800) 371-8335 as they may have
  payment options available to assist you in keeping your promise to uphold your
  financial obligations with Exploria Resorts. Thank you for the opportunity to
  address this matter.
  

• Review fromGloria T

  Date: 05/15/2023

  1 star

  Gloria T

  Date: 05/15/2023

  I am done dealing with Exploria and their shady business practices. They promised me the world when I purchased my timeshare, but have done nothing but lie to me since day one. Firstly, they assured me that I would be able to rent out my timeshare and make money off of it. Not only did that turn out to be a complete lie, but the availability for using my timeshare is extremely limited. It's all been an outrageous lie. I have never been able to use my timeshare. It is a complete waste of money. I was never informed that the maintenance fees for my timeshare would continue to increase at such an exorbitant rate. And when I try to get in touch with Exploria to sort out these issues, they simply ignore me or give me the runaround. It's like they don't care about their customers at all. They simply want to take more of my money, without any intention of providing the services they promised. At this point, I just want to cancel my timeshare and sever all ties with Exploria. But of course, they are too busy with their shady dealings to even bother responding to me. I wouldn't recommend this company to anyone, and I urge anyone considering purchasing a timeshare to steer clear of Exploria. Don't waste your time, money, or sanity dealing with these liars and cheats.

  Club Exploria, LLC

  Date: 05/18/2023

  Ms. ********, thank you for reaching out
  to the Better Business Bureau with your feedback. According to our records, you
  purchased your timeshare in 2010 in which during that time Exploria Resorts was
  not the developer of your purchase, and therefore we can not recreate your
  experience at the point of sale. However, we would like to remind you that
  attending a sales presentation is completely voluntary and potential purchasers
  may elect to leave the presentation at any time. Ms. ********, our Member
  Services department has been emailing you, and we have responded to other
  outlets regarding your timeshare. As mentioned previously, Exploria Resorts
  does not currently have a buy back or resale program to purchase or accept
  title to any vacation interest.  We further confirmed that you were
  extended with a ten-business day rescission period at the point of sale to
  determine if you wish to cancel your Vacation Interest purchase. You did not
  rescind your purchase within that ten-day period. We encourage you to contact
  our Financial Services Department at (800) 371-8335 to learn about payment
  options that may be available to you as you are delinquent on your financial
  obligations to Exploria Resorts. Thank you for the opportunity to address this
  matter.
  

• Review fromLuis A

  Date: 04/07/2023

  1 star

  Luis A

  Date: 04/07/2023

  No tengo muchas cosas buenas que decir sobre Exploria. No se merecen ni una sola estrella por la manera que mienten y engañan a las personas para que compren sus tiempos compartidos. Exploria vende tiempos compartidos a personas bajo falsas promesas y mentiras ¡Cuidado! Nos invitaron a una presentación en Florida, todo duró más de 5 horas. Fueron muy agresivos cuando trataron de convencernos de comprar. Seguían diciéndonos mentiras, dijeron que sus tiempos compartidos son una "inversión", qué broma, más como una pérdida de dinero. Nos dieron incorrecta información sobre RCI, que también es un programa horrible. Describieron la compra como una compra de bienes raíces, que no lo es, es un tiempo compartido horrible que nunca podrá usar. Sus resorts ni siquiera son exclusivos de los propietarios. Cualquiera puede quedarse allí, no se moleste en dejarse arrastrar al tiempo compartido. El tiempo compartido es una forma de atraparlo en el pago de las tarifas para mantener las propiedades. No te dicen la verdad en la presentación, no te dicen que tienes un número limitado de días antes de poder cancelar. Es una estafa total. Horrible y deshonesto. No tenían muy claro los detalles financieros y manejaron mal todo a propósito cuando firmamos. Toda la prueba ha dejado a nuestra familia con una enorme cantidad de deuda y lo que es peor es que hemos informado a sus ejecutivos de lo que ha sucedido, pero no les importa. Exploria solo se preocupa por ganar dinero. Es imposible salir del contrato de tiempo compartido. Mienten y engañan a cualquiera para ganar dinero. Es triste ver lo que se están saliendo con la suya. ¡Ojalá las autoridades intervengan y pongan fin a esta estafa! Solo se merecen 5 estrellas por ser los mejores estafadores de Florida.

  
  

  Translated by BBB Representative:

  
  

  I don't have many good things to say about Exploria. They don't deserve a single star for the way they lie and trick people into buying their timeshares. Exploria sells timeshares to people under false promises and lies. Beware! They invited us to a presentation in Florida, the whole thing lasted more than 5 hours. They were very aggressive when they tried to convince us to buy. They kept telling us lies, they said their timeshares are an "investment", what a joke, more like a waste of money. They gave us incorrect information about RCI, which is also a horrible program. They described the purchase as a real estate purchase, which it's not, it's a horrible timeshare you'll never get to use. Their resorts aren't even exclusive to the owners. Anyone can stay there, don't bother getting sucked into the timeshare. Timeshare is a way to trap you into paying the fees to maintain the properties. They don't tell you the truth in the presentation, they don't tell you that you have a limited number of days before you can cancel. It's a complete scam. Awful and dishonest. They were unclear on the financial details and mishandled everything on purpose when we signed. The whole ordeal has left our family with a huge amount of debt and what's worse is that we have informed their executives of what has happened, but they don't care. Exploria only cares about making money. It is impossible to get out of the timeshare contract. They lie and cheat anyone to make money. It's sad to see what they are getting away with. Hopefully the authorities will step in and put an end to this scam! They only deserve 5 stars for being the best scammers in Florida.
  
  
  
  

  Club Exploria, LLC

  Date: 04/13/2023

  Mr. ********,
  thank you for reaching out to the Better Business Bureau with your feedback. Although
  we sincerely regret to learn of your expressed dissatisfaction, we would like
  to remind you that attending a timeshare sales presentation is completely
  voluntary and potential purchasers may elect to leave the presentation at any
  time. Exploria Resorts could not ascertain the exact length of your sales
  presentation (you are stating the presentation ended up lasting five hours)
  Notwithstanding, Exploria Resorts provides clear and unambiguous disclosure in
  all its applicable advertising that a timeshare sales presentation lasts an
  average of 90-minutes. At the conclusion of the timeshare presentation, if a
  purchaser decides to purchase (in which you did), the purchase process can take
  longer. That purchase process includes the discussion of price and purchase
  options, providing additional information on RCI and other exchange programs;
  processing applications; obtaining credit reports; preparing contract
  documents; scheduling and completing the closing with a Verification Officer,
  etc. Unfortunately, we have no way of knowing in advance how long the purchase
  process will take to complete, so we make no representations in that regard. Mr.
  ********, you were provided with a ten-day rescission period in which to review
  your documents and to rescind your purchase. We did not receive written
  cancellation from you within the ten-day rescission period. We must,
  respectfully deny your request to cancel your Vacation Interest. Thank you for
  allowing us the opportunity to respond to this matter.

• Review fromVladimir J

  Date: 03/25/2023

  1 star

  Vladimir J

  Date: 03/25/2023

  To be clear, regardless of how our story started, we believe now that Club Exploria and Exploria Resorts, engaged in deeply deceptive sales practices, developed to steal money from young families like ours. Club Exploria invited us to stay at their property in Daytona Beach, Florida, with a required presentation.
  When we checked in, we found the accommodations to be right in line with “free”. Given that there was no obligation to purchase, we were pleasantly surprised, and the kids settled in. The next day we went to the presentation, which left us with the impression that what Exploria had to offer was an exclusive travel club. They told us that there was an array of benefits, advantages, and opportunities for us to use if we invested in their product. When Covid-19 hit, we could not use any portion of these privileges, as we are Canadian, and the boarders were closed. When we asked to suspend, postpone, or bank the usage, we were flatly denied. Still, like the rest of the world, we adjusted and tried to remain positive and hopeful.
  As we have reflected on our experience, we are now convinced that we were plainly hustled and succumbed to pressure tactics to buy into a scam. 3 hours of high-pressure sales at the hands of 3 different crooked salespeople. Not only can we never book any stays, but we now have also realized that the same places that we are paying for, as exclusive to members, are available to the public at far lower prices. We have never had the opportunity to use the timeshare in the last three years. Allocating money that we should use for more pressing matters in our day-to-day struggle. Lies, lies, and more lies! Nothing good will come out of doing any level of business with this company.

  Club Exploria, LLC

  Date: 03/28/2023

  Mr.
  ************* – thank you for reaching out to the Better Business Bureau with
  your feedback. As mentioned in our previous correspondence with you, we did not
  receive written cancellation of your contract within the ten-day rescission
  period provided to you in your purchase documents in 2020. Therefore, your
  status remains unchanged as your account is still active, and you are still
  responsible for your financial obligations to Exploria Resorts. We encourage
  you to contact our Financial Services department at (800) 371-8335 to learn
  about payment options that may be available too you. Regarding your expressed
  sales experience, we could not ascertain the exact length of time you spent at
  the sales presentation. However, at the conclusion of the timeshare
  presentation, if a purchaser decides to purchase, the purchase process can take
  longer. That purchase process includes the discussion of price and purchase
  options, providing additional information on RCI and other exchange programs;
  processing applications; obtaining credit reports; preparing contract
  documents; scheduling and completing the closing with a Verification Officer,
  etc. Unfortunately, we have no way of knowing in advance how long the purchase
  process will take to complete, so we make no representations in that regard.
  Also, attendance at the sales presentation was completely voluntary. Please
  know that during the pandemic, all of our resorts did remain open and we did
  allow our owners to change travel plans without incurring a change fee –
  however, cancellation policies did apply for any cancellation of reservations.
  We would like to regain your trust Mr. *************, please email our Member
  Services team at [email protected] and they will assist you with any of your questions or travel arranagements.