Reviews

This profile includes reviews for Club Exploria, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Club Exploria, LLC

  25 Town Center Blvd Ste C Clermont, FL 34714-4836

  
• 

  New Smyrna Waves by Exploria Resorts

  3208 Hill St # 111 111 New Smyrna Beach, FL 32169-3554

  
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  Pocono Mountain Villas by Exploria Resorts

  2157 River Road East Stroudsburg,, PA 18302

  
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  Grand Seas Resort by Exploria Resorts

  2424 N Atlantic Ave Daytona Beach, FL 32118-3245

  
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  Summer Bay Orlando by Exploria Resorts

  17805 U.S. HIGHWAY 192 W Clermont, FL 34714-9602

  

Review Details

• Review fromJerome & Darlene M

  Date: 10/30/2023

  1 star
  Exploria, you've turned our retirement dreams into a nightmare! At 70 and 74, we deserve better than this. From the deceitful cold call promising a trip to Orlando to the never-ending, aggressive sales meetings, you've shown nothing but contempt for your “owners”! Joel Brownstein's 9-hour sales demonstration was a masterclass in deception and **. We were promised the moon and back, but what we got was a money pit with endless fees. And let's not forget the denied release, forced into a pricier unit, a classic bait and switch on senior citizens. The Gatlinburg trip - supposedly a getaway but turned into another upgrade ambush led by Rachel ****** and Karen **********. Thousands spent on an upgrade we never wanted. Exploria is only interested in trapping you into more and more debt! Contracts shoved at us on a confusing thumb drive, questions dismissed, it's clear you wanted to keep us in the dark. But not anymore! People need to know what these crooks do to seniors! Their rooms? A hot tub flooding our carpet, a fireplace that never worked, and a kitchen-less "upgrade." You’re better off staying at Motel 6 that is comparable to Exploria accommodations and doesn’t require you to sign your life away. Over $100,000 sunk into this pit. Don’t get taken advantage of by Exploria, they need to be fined and punished for senior abuse!

• Review fromNithya D

  Date: 10/20/2023

  1 star

  Nithya D

  Date: 10/20/2023

  Exploria sales reps are deplorable and not honest! I hope this serves as a warning to anyone considering getting involved in their scheme. Don’t fall for any one of their fake friendliness because they’re quite good at BS’ing people to get you to buy! What’s worse is that once you’re a member, using the points is practically impossible. I called and complained about this and several of the lies we were told at the sales meeting and one of their own reps told me that the person I dealt with “needed to be retrained” and that Exploria sales reps had permission to “stretch the truth”. There’s a serious problem with accountability. They will tell you one thing to convince you to buy in but most of it is outright lies. The main lie we were told was that our membership would give us access to international all-inclusive properties. Not true! We caught on soon after agreeing to buy and we made it a point to try and cancel immediately but doing so was also near impossible. They denied it because I was outside the recession period even though I have proof that I attempted to cancel within the timeframe and it was them that sabotaged me. We now understand why they would not give us access to the booking website until 30 days after we purchased! Exploria’s practices are hurting people and it doesn’t appear that anyone is doing anything about it! They mishandle the way they get you to sign the documents. Rushing over all the important details while playing up the supposed benefits. They didn’t tell us we’d be paying 16% interest on the loan they had us take out. Anytime we asked questions we were given half-baked responses. For the price of joining, you’d expect there to be more regulation oversight. They’re ripping people off and it needs to stop. I hope to see a lawsuit or a shutdown from the state because what they have done to me is criminal. Shame on Exploria. Be sure to avoid them if you’re going to the Poconos!

  Club Exploria, LLC

  Date: 10/23/2023

  Thank
  you for reaching out to the Better Business Bureau with your concerns. We want
  to emphasize that participating in a sales presentation is entirely up to the
  individual's discretion, and potential buyers have the freedom to leave the
  presentation whenever they wish. In this specific instance, you made the
  choice to stay throughout the presentation and, as a result, proceeded with the
  purchase. Please be advised your Club Exploria membership provides you with
  direct access to the Club Exploria Resort Portfolio which does include a number
  of all-inclusive resorts, however there are additional fees to book the
  all-inclusive resorts. This information is located in the Member Guide. We
  would also like to remind you that you also have access to the RCI portfolio
  which includes all-inclusive resorts. You mentioned that you wanted to cancel
  your purchase within the rescission period. However, on February 3, 2023, we
  received an email from you which states the following:” Hello, I would like to
  keep my membership/ownership and uncancel my cancelation request. Please let me
  know if any additional information is needed. Thank you, Nithya.”  In
  addition, you were also provided with additional 200 Bonus EXPOs. All the
  details regarding your loan are clearly stated within the purchase documents
  including your Promissory Note in which you acknowledged and signed. Since you
  are now well past your rescission period, and we are unable to fulfill your
  request for cancellation, we encourage you to contact Member Services to
  utilize your membership. You can email them directly at [email protected] and they will assist you with your reservation needs. Thank you for allowing us
  the opportunity to address this matter.

• Review fromMIKE P

  Date: 10/20/2023

  1 star

  MIKE P

  Date: 10/20/2023

  It is with great regret that I must express my dissatisfaction with the way that Exploria runs its business. My wife and I fell prey to their high-pressure sales tactics in 2006 when we purchased Summer Isles Condominium I Unit No. 501-303 for $17,361. At the time of purchase, we were promised a range of benefits that were simply too good to be true. We were told that we could choose any week to stay at the home resort, at any time of year. We were also promised that we would never lose our weeks and that if we bought points instead of weeks, we could increase availability and flexibility, reduce exchange fees and costs of travel, and even use exchange points for airfare, car rental, entertainment, golf, and more.
  Unfortunately, our experience with Exploria has been far from what was promised. We have been subjected to numerous high-pressure timeshare presentations over the years, which have been at best stressful and at worst harassing. Despite owning two units, we have been unable to book them when we wish or rent them out, making the investment a huge waste of money. In addition, when we have visited the resort, we have never been treated as guests at our own property, but rather as targets for sales. This has left us feeling disappointed and undervalued as investors.
  Despite being promised special marketplace weeks, personal concierge services through the new Summer Bay Resorts Crown Club, we have been unable to capitalize on these supposed benefits. Instead, we have suffered tremendous financial and emotional losses.
  We cannot recommend them to anyone who may be considering investing in timeshares. Their high-pressure sales tactics, false promises, and lack of follow-through on commitments have left me and my family feeling deceived and mistreated. It is my hope that others will be spared similar experiences by avoiding this company altogether.
  Mike ******

  Club Exploria, LLC

  Date: 10/23/2023

  Mr. ****** – thank
  you for reaching out to the Better Business Bureau with your concerns. Our
  primary aim is to ensure that all our owners have a fantastic experience and
  enjoy the benefits of vacation ownership. Your feedback holds immense value for
  us, as it helps us continually improve our services for our esteemed owners.
  Our records indicate, your first timeshare purchase was in July of 2006. Since
  then, you've made an upgrade to your purchase, resulting in two active accounts
  with Club Exploria. We would like to emphasize that participating in a sales
  presentation is entirely up to the individual’s discretion, and potential
  buyers have the freedom to leave the presentation whenever they wish. In all
  instances, you made the choice to stay throughout the presentation and, as a
  result, proceeded with the purchases. Based on your reservation history, it
  appears that you haven't requested a reservation through Club Exploria. Please
  be advised that when you made these purchases, it was with the understanding
  that they were for your personal vacation use and enjoyment, rather than for
  financial benefits like rental income, price appreciation, or tax advantages.
  Mr. Plonka, your satisfaction is important to us, and we are committed to
  helping you best utilize your purchase. Our Member Services team is readily
  available to assist you with all your reservation needs, provided you are up to
  date with your maintenance fees. Please feel free to contact them at [email protected] as they are here to assist you in making the most of your vacation needs. Thank
  you for taking the time to share your feedback, and we look forward to working
  with you to ensure your experience with us is a positive one.

• Review fromTravis M.

  Date: 10/10/2023

  1 star

  Travis M.

  Date: 10/10/2023

  This company is a group of scam artists. They screw you around and screw you around and screw you around some more. We "won" some ** promotion, the scam artist told us we won a 2 part vacation at 2 separate resorts, all-inclusive worth $4000 and all we had to do was "pay the taxes" of $300. Well after paying the $300 we come to find out this isn't an "all inclusive vacation" that we won, all we did was buy a promotional vacation package with a room at a discounted value. Within 24 hours we called the company back for a full refund, in accordance with the terms and conditions of purchasing a promotion vacation package from them. They lie and say only the supervisor can refund our money and he will call you in 24 hours. He never does. We call back, speak to someone else who tries to get us to keep the package for a discount. We don't want that, we want a full refund. They agree and say it will happen in 5 days. Full refund still hasn't happened. All we want is our money back. What kind of a scam artist, thieving company won't refund their customers' money to them in accordance with their terms and conditions, without playing hours and hours of games. We don't want to visit your scam artist, run down, timeshare scamming trash town. Give us our money back thieves.

  Club Exploria, LLC

  Date: 10/12/2023

  Mr. ******,
  thank you for reaching out the Better Business Bureau with your feedback. We
  take all customer concerns seriously and aim to address your complaint
  comprehensively. However, we regret to inform you that despite our best
  efforts, we cannot locate your customer information in our records. This
  hinders our ability to effectively investigate and resolve your concerns. We
  understand your frustration and are eager to assist you better with this
  complaint. To aid us in identifying the promotion and your "all-inclusive
  vacation package," please send the following information to [email protected] - your telephone number, the name of the
  person you were working with and their telephone number, along with the method by
  which you won this promotion. With this information, we can conduct a more
  thorough search and promptly address your concerns Thank you for bringing this
  matter up to our attention.

  Travis M.

  Date: 10/14/2023

  I have sent all information in an email to [email protected] and I am awaiting a resolution.

  Travis M.

  Date: 10/16/2023

  I sent the email with the requested information and I am awaiting a response.

• Review fromKaren S.

  Date: 10/05/2023

  1 star

  Karen S.

  Date: 10/05/2023

  
  I am writing this review to share my experience with Exploria and their sales team. My family and I attended a meeting that lasted between 90-120 minutes, where we were presented with a time share and a promotional cruise to the Bahamas for “free”. As it turned out, the cruise was not free at all. The presentation was filled with high-pressure sales tactics, and we were constantly lured back even when we tried to leave.We were promised that RCI points could be easily used at any time, just a call or a click away. However, we have attempted to use our points several times, only to be disappointed by the lack of availability of both location and time frame. It has become a hardship to roll over points since our points were every other year. We cannot in good conscience allow our loved ones to stay at a resort that is unsafe. The financial burden of this timeshare is great, with costs rising yearly.The Summer Bay maintenance fees, there is also the yearly RCI usage fee. The stress of attempting to find available locations to use our points and gaining more points, as well as rolling them over, has caused a great deal of emotional and financial stress. In today's market, where vacation alternatives such as camping and other vacation packages are widely available, this timeshare has absolutely no benefit to us and never has. We are extremely disappointed in our experience with Exploria and their sales team. We feel that we were misled, misinformed, and misrepresented. We did not receive the product that was promised to us, and it has had a severe impact on our lives.
  It is time for Exploria to take responsibility for their actions and address the many issues associated with their timeshare program. We ask that you take our complaints seriously and make the necessary changes to help future consumers avoid the same situation.We urge others to be cautious when attending a timeshare presentation by Exploria, and encourage them to take their business elsewhere.
  
  

  Club Exploria, LLC

  Date: 10/11/2023

  Ms. ******,
  thank you for reaching out to the Better Business Bureau regarding your
  concerns. Our records indicate that you purchased a timeshare period in 2003.
  Thank you for your loyalty over the past 20 years. Please note that we are
  unable to recreate your sales experience, as Exploria Resorts was not the developer
  at the time of your tour. We have however, relied on your acknowledged and
  signed purchase documents for review of your concerns. Our review of how the
  purchase was conveyed in 2003 indicates that appropriate disclosures were
  provided at the time of your purchase in 2003. We further confirmed that we
  have corresponded with you previously, so you are aware that Exploria Resorts
  does not currently have a buy back or resale program to purchase or accept any
  title to any Vacation Interest. You may want to consider transferring your
  timeshare to a family member or friend or consider a reputable resale company
  to assist you in selling your timeshare. Thank you for the opportunity to
  address this matter.

  Karen S.

  Date: 10/22/2023

  I want proof that everything was gone over, whether that be video or audio I want proof!! We were not disclosed all information and we are tired of dealing with your company!!

• Review fromRick F

  Date: 09/26/2023

  1 star

  Rick F

  Date: 09/26/2023

  I have never experienced such disappointment from a company in my life! Exploria has taken advantage of my wife and I and they seemingly have no regrets. We were misled and did not have all the information necessary to make an informed decision. The sales team and loan officer are fully responsible for the misrepresentation and omissions, and they intentionally misled us into this purchase! They acted in ways that were deceptive and shameful. An unrealistic picture of the benefits and potential of owning a timeshare, including promises of investment and high rental profits, which have not been fulfilled. To make matters worse, when we asked to cancel the timeshare because of the fraudulent sale, they ignored us! Stay away from the manipulative conmen at Exploria and you might actually have a chance at enjoying your future vacations.

  Club Exploria, LLC

  Date: 09/28/2023

  Mr.
  *******, thank you for your reaching out to the Better Business Bureau with
  your concerns. Our records indicate that you made your purchase with Exploria
  Resorts on October 17, 2022 and that our ACE Team has been in contact with you
  multiple times. You shared that you were advised that this was an investment,
  please note per your purchase documents that you acknowledged and signed it
  clearly states the following: “Purchaser(s) acknowledge that this Vacation
  Interest is being purchased for their own personal vacation use and enjoyment
  and not because of any financial or monetary advantage such as rental income,
  price appreciation or tax advantage.” We would also like to remind you, that
  participating in a sales presentation is entirely up to the individual's
  discretion, and potential buyers have the freedom to leave the presentation
  whenever they wish. In this specific instance, you made the choice to stay
  throughout the presentation and, as a result, proceeded with the purchase. Mr.
  *******, you were provided with a ten (10) day right to cancel, this
  information is provided directly above your signature on your purchase
  documents in multiple locations, however, you did not cancel within the
  rescission period, therefore we are unable to grant your request to cancel. We
  also encourage you to contact our Financial Services department as you are
  currently delinquent on both your loan and your maintenance fees. Once you have
  rectified this, you will be able to make reservations and enjoy the product.
  Thank you for allowing us the opportunity to address this matter.

• Review fromStacy A

  Date: 09/21/2023

  1 star

  Stacy A

  Date: 09/21/2023

  HORRIBLE STAY AWAY FROM THIS PROPERTY ITS A SPAM STAY AWAY FROM THIS PROPERTY THEY FIRST LIED ABOUT THE ROOMS IT WAS A OLD STANKY ROOM THEY HAD JUST PAINTED YOU CAN SMELL THE PAINT AS SOON AS YOU OPEN THE DOOR TO THE HOTEL NOT VILLA BUT A OLD RAN DOWN HOTEL THE ELEVATOR WASNT WORKING I CALLED SPOKE WITH SEVERAL CUSTOMER SERVICE REPS TO BE AGAI. LIED TO NEVER WAS ABLE TO SPEAK TO A MANAGER I WAS GIVING THE RUN AROUND THEY TOOK MY MONEY AND WE NEVER STAYED ON THE PROPERTY I NEVER ATTEND THE TIMESHARE TRIED CONTACTING SOMEONE TO RESOLVE THIS BUT NEVER GOT AN ANSWER JUST EXCUSES PLEASE DONT WASTE YOUR TIME NOR MONEY ITS NOT WORTH IT THIS IS A SPAM A STRAIGHT RIP OFF

  Club Exploria, LLC

  Date: 09/28/2023

  Ms. ******** –
  thank you for reaching out to the Better Business Bureau with your feedback
  regarding your experience. Your input is highly valuable to us, as we are
  committed to delivering the best possible experience for all our guests.
  According to our records, you booked a marketing package through a third-party
  vendor.  You mentioned that you did not actually stay on the property, and
  upon verification, we confirmed that there was no record of your stay with us
  during your visit in June. Furthermore, there was no payment made for an
  upgrade to stay in one of our villas, and your reservation was confirmed for a
  room at Exploria Express. We did, however, refund your taxes and resort fees as
  per our records. We have forwarded your feedback to the appropriate departments
  to investigate your claims and to ensure that the issues you encountered are
  rectified so that future guests do not face similar problems. Your decision to
  bring these matters to our attention is greatly appreciated. This feedback is
  instrumental in our continuous efforts to enhance the quality of our service
  and provide accommodations that our esteemed guests rightfully deserve.

• Review fromMona V

  Date: 09/09/2023

  1 star

  Mona V

  Date: 09/09/2023

  STAY AWAY FROM THIS BUSINESS!! I have had a terrible experience and I don’t even own a timeshare. We attended a cult recruiting presentation that promised the world and were pressured into buying it without allowing us to think about it. Thankfully we couldn’t afford it, but still wanted to check people’s experience. I’m saddened many people are experiencing such terrible things as owners. Watch out for the rookie of the year Kalamine ******** aka “KK” who made the company over $460,000 in one year by selling LIES and scamming hardworking people! She seems sweet but shes a smooth operator who tries to relate to you to ravel you in! We then had to deal with what we ascertained to be the “closer”. An old red headed condescending witch. She was incredibly manipulating and cold, but it didn’t work on us. We implore the rest of you to not fall for their tactics.

  Club Exploria, LLC

  Date: 09/13/2023

  Ms. *****, we
  appreciate you taking the time to bring your concerns to our attention through
  the Better Business Bureau. We would like to express our sincere apologies for
  any inconvenience you may have experienced during your recent interactions with
  one of our sales representatives. We understand that your experience fell short
  of your expectations. At Exploria Resorts, we hold our guests in high regard,
  and it's essential for you to know that customer satisfaction is of utmost
  importance to us. Your feedback carries significant weight, as we genuinely
  value input from our guests. Therefore, please know that upon receiving your
  feedback, we immediately initiated a thorough review and investigation with
  multiple departments. Our aim is to address the issues you've raised and to
  ensure that similar situations are prevented in the future. Furthermore, it's
  crucial to emphasize that participating in a sales presentation is entirely
  voluntary, and potential buyers have the freedom to exit the presentation at
  any time should they choose to do so. Thank you for bringing this issue to our
  attention.

• Review fromShaSeneca M

  Date: 08/16/2023

  1 star

  ShaSeneca M

  Date: 08/16/2023

  I pre-paid for a rental car through this company and due to the person who referred me deciding to close their account, they have stated that they are unable to access my invoice or a breakdown of my charges. There should be no reason that I have paid my money to someone and they can’t provide me with a receipt or breakdown of charges. In addition, the customer service is subpar. The first person I spoke with hung up on me, the second person was pleasant but unknowledgeable, and the third was downright rude and try to over-talk and interrupt me every chance she got. When I asked to speak with a supervisor so that I would not get frustrated with her, she placed me on hold for well over 30 minutes. A supervisor never came to the line.

  Club Exploria, LLC

  Date: 08/21/2023

  Ms. ******,
  thank you for reaching out to the Better Business Bureau with your concerns.
  After an extensive search, we are unable to locate your reservation in our
  system. Therefore, we are asking you to provide more detailed information to us
  by emailing [email protected].
  In order to better serve you, the information required, includes your dates of
  travel, destination, the telephone number you called, and how you booked your
  rental car.  As soon as we receive this information from you, we will
  investigate further and provide the results of our research. Thank you for
  allowing us the opportunity to address this matter.

• Review fromAndrea K

  Date: 07/27/2023

  1 star

  Andrea K

  Date: 07/27/2023

  I am extremely dissatisfied with the services provided by Exploria Resorts. My husband and I were misled about the affordability and benefits of owning a timeshare, and instead have been burdened with increasing maintenance fees and a lack of availability. The pushy salespeople pressured us into purchasing the timeshare, despite us declining all the offers thrown at us. After a couple of hours, we had enough and caved to an $8000 price. I wish the employees went over the contract with us because we would not have signed it if we had seen that it was really $13,862! When we got home and finally read the 28-page contract, we found out we got a 2-bedroom in East Stroudsburg, PA! We would not have spent so much if we knew that’s where we had to vacation.
  
  We mailed a letter requesting termination of the contract outlining all the reasons we want out. We detailed all our complaints and received a reply from “Member Services”. They didn’t address a single complaint, they took zero accountability and sent us 3 paragraphs of “You’re on your own, so try and sell it”. This company is a complete joke, and we plan on going to the Attorney General and filing complaints against them.
  
  ANYONE READING THIS, WE ENCOURAGE YOU TO FILE COMPLAINTS WITH THE ATTORNEY GENERAL AND ANY OTHER AGENCY THAT OVERSEES THE BUSINESS OF TIMESHARE SCAMS!
  
  

  Club Exploria, LLC

  Date: 08/02/2023

  
  
  Mrs. *****,
  thank you for reaching out to the Better Business Bureau with your feedback.
  Our records indicate that you purchased in December of 2018, and we can confirm
  that you were not charged the amount you mention within your review. Due to our
  respect of your privacy, we ask you to please refer to your Promissory Note and
  Closing Disclosure which goes into detail of what you paid at the time of
  purchase. Within your purchase documents, directly above your signature in
  multiple locations, you were provided with the right to cancel within a ten
  (10) calendar day period after the date you signed the documents. We do not
  have record of you cancelling within those ten (10) calendar days. As per the
  terms and conditions outlined in your purchase agreement that you signed on
  December 23, 2018, the cancellation period has expired, and the circumstances
  presented do not warrant an exception to the contractual obligations. While we
  are unable to grant you a late cancellation request, we encourage you to
  explore alternative options such as transferring to a family member or friend
  or consider reaching out to a reputable and legitimate timeshare resale
  company, such as Timeshares Only. They can be reached by calling 800-218-1993.
  Thank you for allowing us the opportunity to address this matter.