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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 122 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is posing as a government agency collecting money for passport renewals. They scammed me , and to find out many others, out of $88. This should be a crime and they should not be allowed to operate as a business. If you are reading this and you too have been scammed by this company, please contact me. I have reached out to an attorney about a class action lawsuit.

  • Initial Complaint

    Date:04/18/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a scam website that makes you think youre paying a fee to file your passport paperwork.

    Customer Answer

    Date: 05/23/2025

    I received a refund from the company. Thanks!

  • Initial Complaint

    Date:04/17/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Searched for official passport renewal site, was taken to this site. Entered all my personal information, everything, and they emailed it back in an old unusable passport form that I had to send to the gov. ***** to contact customer service and no access. Would like my money back and all my personal data deleted.

  • Initial Complaint

    Date:04/16/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 18th, 2025, I used this service to fill out passport documents online while under the impression that this website was used by the government to assist in preparing documents for consumers. They charged me for the acquisition cost of a passport, as well as expedited processing and shipping. It cost me $85.83. They were operating under the name US Passport and ***** In reality, the website simply filled my provided information into a PDF file that cannot even be used as a proper application for a passport. The website had no contact information and does not appear to exist anymore. I have found no other way to contact the business. The email which was sent to me encourages me to reply to it if I have any questions, yet the replies find no recipient. They used blatant false advertising and posed as the government in order to gather my information and give me forms which were useless to me without providing any of the passport-related services which I was promised. Thank you for your assistance in resolving this matter.

  • Initial Complaint

    Date:04/16/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fooled me into thinking I was applying for a passport renewal at a government website, but it turns out that I paid an $88.83 fee for them to just fill out the application, which was emailed to me! And none of that fee is applied to my actual passport renewal application. Very deceptive practice, and now they have all of my information including my social security number!! I can't believe that they're allowed to do this!

  • Initial Complaint

    Date:04/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    What a scam. I was lead to believe that the $85 I paid towards getting my passport applied to the $130 fee required to file. The form is available for free online, and I was directed to the "official" site after submitting my payment for this. This is a scam and an imposter of a government site.

  • Initial Complaint

    Date:04/11/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Easy Form Filler False falsely advertised passport renewal services and collected $80+ for a form that is free from the gov. ******* website is designed to give the pretense that you are paying for a passport renewal when that is not at all the case. They are being intentionally misleading & practicing bad business. I have contacted ****** via email but for redundancy submitting here as well.

    Customer Answer

    Date: 04/11/2025

    Contacted Easy Fill Form via email & have amicably coordinated with their customer support to receive a full refund. 

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently filed an easy passport filler on march 31, 2025 thinking it would go towards paying th passport but it was not. I also dont need the appointment anymore since I found my passport and no longer need it. I would like to get my money back since I will not be using the service. I was charged $85.83.

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website leads you to believe that you are renewing your passport online. They collect personal information including your social security number, information about parents, etc. They collect money and then after you pay, you find out that they are only filling out a form that you could have filled out for free. It is very misleading, and I would like a full refund. Please see the attached screenshot of ther website and the link to "Apply to renew your passport".

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Similar as the other complaints. I went online believing that i would pay $68 for a passport to go towards my application however i got to the post office they had me pay $150 and told me that the place was not legit and i should never have to pay for the form. I would like my money back this place is a scam

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