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Business Profile

Legal Document Help

Easy Form Filler

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 126 total complaints in the last 3 years.
  • 107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I fell for this scam. ****** search for passport renewal listed this company first, I didn't check further unfortunately. Company doesn't actually issue pasport, just fills out the paper application. Cost me ***** to find out. Should have been tipped off by the name of the billing agent "************************************".

  • Initial Complaint

    Date:12/28/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are an online business that assists with filling out forms for passport renewal, but this wasnt obvious at first. Now they have all of my personal information, including my Social Security number. They sent me a PDF of the completed form and a prepaid **** postage label for the envelope.I dont think Im going to use their service and plan to go to the passport office instead. I just want my information back and want to make sure Im not being scammed.

    Customer Answer

    Date: 01/02/2025

    Hello BBB,

    Through a series of emails I sent to the company I was able to finally get a full refund. They offered 25%, then 50%, then finally 100% after I included their 100% refund policy. They also expo that they are data privacy compliant.

    That said, when I completed the form to renew my passport on a government website, the form and instructions were completely different from on one on this website and didn't require as much personal information nor did it require me to physically send in my passport and passport card. This is all still seems suspicious to me.

    Should I also notify the ********************** of this business?

    I can provide you with the email correspondence as necessary.

    Best regards,

    ***** ******

    Customer Answer

    Date: 01/27/2025

    I contacted the business directly and after several emails were exchanges and I sent them a copy of their refund policy they finally gave me a refund. 

    Customer Answer

    Date: 01/27/2025

    Date Sent: 1/27/2025 8:54:54 AM
    I contacted the business directly and after several emails were exchanges and I sent them a copy of their refund policy they finally gave me a refund. 

  • Initial Complaint

    Date:12/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today 12/28/24 I went to ****** to renew my childs passport and usa passport online is the most that you can see online and looked legit. When I was filing out the information, it even showed me that I am actually needing to apply for new passport for my son since he is below 16 years old - made me think it is really the correct website to do it online. So I filled out all needed info and it came to the last part where I need to pay for the fee which is $85 and even asked if I needed it expedited. The screen showed too that I will get an email about it in a few minutes. So I checked my email and it has a pdf showing what I need to do next - i then realized they only filled out the form for me and that the fee I paid with them is just for that service and its not even for the passport application fee. I paid $85.83 for something I couldve done for free. I even checked my ***** account and the fee is for an easy filler form. This site is very confusing and makes users fall for it. I want a refund.

    Business Response

    Date: 01/02/2025

    Dear ****** ****,

    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on December 29, 2024.  

    After having carried out all the necessary internal checks, we have not found your customer file in our database.

    Likewise, please note that the images and proof of purchase that you have attached to your complaint do not belong to our company.  

    Therefore, please address your complaint to the company with which you completed your passport form, since we are not the correct recipient of your complaint. 

    We trust the above has been of assistance. 

    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 17/2024 I Googled how to renew my US Passport, and I clicked on a link promising to renew the passport online. I filled out all of the information, and I paid $88.85 total renew my passport including insurance delivery. That's what the website appeared to promise. They even had extra charges for insurance and expedited service listed on their site. I received a confirmation email plus a PDF of the form to print out and include with my passport photo when I mailed them in with my current passport. When I went to the post office this morning (12.17/24) to have the photos taken and to mail the printed application with the photos and our current passports, I was asked for another $160 to actually renew the passports. The $88.85 I previously paid didn't renew the passports at all. I showed the post office worker my confirmation emails, and he explained that I had been charged for something that I could have done absolutely free. It was a scam. I have notified my I used to pay for the fake "renewals". I request an immediate refund of the $88.85 that I paid. Additionally, I request that the website be taken down or at least that the company is required to make VERY CLEAR that they are not providing a renewal service at all. In fact, they are simply charging EXORBITANT amounts of money to create a PDF document for people to print AND they are collecting personal information including social security number, birthdates, and addresse. It is a very deceptive way to collect personal information and have people pay a large sum of money to do it. The website is:***************************** NOT USE THEM TO RENEW YOUR PASSPORT!

    Business Response

    Date: 12/19/2024

    Dear ******** ***,

    We are writing you regarding your consumer complaint lodged before the Better Business Bureau, with number case #********, which we were notified of on December 18, 2024. 

    Please be informed that, after having carried out all the necessary internal checks, we have not found any customer file in our database matching your data. 

    In addition, we would like to clarify that we are not *****************************

    Therefore, please address your complaint to the company with which you completed your passport form, since we are not the correct recipient of your complaint. 


    We trust the above has been of assistance. 

    Yours sincerely,
    Customer Service Department


  • Initial Complaint

    Date:12/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 29 I filled out a passport form provided by this company online but then realized they are not a government agency so I rescinded my request. I did not send them anything but yet they took $***** from my bank account but did nothing for me. My emails to them were returned undeliverable.I'm asking for your assistance to get the ***** refunded back to my account. Please help! Thank you very much.

  • Initial Complaint

    Date:12/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction 12/10/2024 Dispute, Fraud. Posing as Department of State Passport agency Paid *****

  • Initial Complaint

    Date:12/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Website poses as government website for renewal of passport documents, then charges $66, which appears to be put towards renewal fees, but is actually just for them to fill out your passport form

  • Initial Complaint

    Date:12/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went online to renew my passport and Easy Form Filler was the first website to come up. They make you believe you are paying to renew a passport through them. After I went through the process, I paid $88.83 thinking I would get a renewed passport. When I printed out the documents to finish up the process, I realized they are charging people just to fill out forms that can be filled out for free on the government website. No where during the process did they make it clear that you would not be getting a passport when you were done. It is very deceitful the way they have everything laid out and how they are charging people for a normally free service. I would like a full refund as I genuinely thought I was paying to renew passport and that is not what I got.

    Customer Answer

    Date: 12/18/2024

    Good morning, 

    I just received your update on my complaint regarding Easy Form Filler. I did attempt to reach out to the company and they did issue me a refund. The reason I did not cancel my BBB complaint is because I wanted you to be aware of their shady practices. 

    Thank you for your help and have a great holiday!

    Best,
    ***

  • Initial Complaint

    Date:12/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In mid Nov I began to fill out the passport form on Easy Form Fillers but when I realized they weren't a govt agency I I no longer wanted their assistance. I did not send them anything and yet they took ***** from my acct for doing absolutely nothing. I attempted to email them several times but none of them went through. I would like a refund!

    Customer Answer

    Date: 12/17/2024

    this is regarding the above complaint to Easy Forms.   I have received a full refund from them so this case can be closed. 
    Thanks to the BBB for your assistance in this matter!!

    ***** ******

  • Initial Complaint

    Date:11/29/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 20, 2024, I was looking to renew my passport and this USAPassportOnline site popped up. I thought I was in the legitimate website of the US Passport offices. I filled out the required information and input my credit card info, thinking I was paying for the passport renewal. They charged me $67.88, which I was led to believe was for my passport renewal fee. I then received a subsequent email indicating I had a prefilled renewal form. When I opened that file is when I realized I had been duped because the instructions included the request for another $130 fee to renew my passport. As soon as I realized this was a scam, I immediately sent a return email to the email address these "instructions" had been mailed from, requesting them to cancel my "application" and refund the $67.88 they charged on my credit card. That reply email got bounced back to me, stating it was an undeliverable email address. I now have disputed this charge with my credit card company. This is a serious scam that needs to be stopped ASAP! They DBA USAPassportOnline and also ******************.

    Customer Answer

    Date: 12/27/2024

    The company has refunded our money, so we are satisfied.  Thank you!

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