Business Profile

Truck Rentals

Ryder System, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

127 total complaints in the last 3 years.
19 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ryder in ************ is very unprofessional. They changed my agreement after I left and things were settled. I even contacted upper management because the manager trainee ******************* and new Area Manager ********************************* were co conspirators in the situation . I was at Ryder on Monday Dec 19.. I went up to Ryder because ****** called me and stated I owed $1900 for Fri, sat, sun , Mon , and **** I told ************** will not pay for Friday because he told me by the truck broke down on us and left my workers on the side of the road for 6 hrs. He also told me he will give me 200 miles for free . Come to find out he didnt charge me for the broke down unit .. he charged me for the replacement unit that they brought us to get back to Melrose park .. he shouldnt charge Friday at all .. this is the second time we have been broke down because of a faulty renter .. we returned the rental on Friday at 8:45 pm .. we had to start on Monday at 6 am .. I had a reservation for Monday but had to start earlier then ****** time of 7 am .. I went to the rental place on Monday to retrieve the key for the same rental I had they gave them to me when I talked to ****** on Monday and left the rental office he had talk to the account manager and they told him to remove the charges for Saturday and Sunday because I didnt have the keys or access to the rental . I called ****** on Tuesday and ask for someone in management to talk to about me being charged for Friday because Friday when didnt use the rental nor did we do any deliveries due to being broken down .. he called me back and said manager told him to charge me for Saturday and Sunday .. thats so unprofessional and violation of agreement because the account manager address that the day before who does that .. what business goes back on their word .. ****** is working off feelings not professionalism. The manager gives more of the same I requested for him to call me .. he never did . I will not pay until hearing from corporate.
Customer Answer
Date: 12/21/2023
The first pic is the contract for the replacement unit which I shouldnt been charged for ( Ryder brought that unit out to swap with the broken down unit ..because we was broke down for 5 hrs (1:00 pm - 6:45 pm )in *********** ** .we didnt delivery our freight we had to take it back to the warehouse everything was closed so a day no pay for my business due to Ryder faulty unit .. we rent trucks for reliability when our unit is in the shop not to break down ). The second pic is the contract of the unit that broke down which i didnt get charge for Friday because the unit broke down but then ******************* turn around and charged me for Friday on the replacement unit .. (so really you guys still charge me )how all that involved the same situation and he told me he wouldnt charge me for Friday and give me 200 miles free for inconvenience but he still charged me on the replacement unit and we returned the unit time we made it back to ************ at 8:45 pm so we had the replacement unit from 6:45 pm - 8:45 pm. We put it in the return area with the keys( no access to the unit ).
Business Response
Date: 04/11/2024
Dear **************,
I am following up with you regarding the BBB complaint you filed and if you needed further assistance or review. Please let me know at *********************************** .
Thank you,

****
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I financed a truck with Ryder and they misled and lied about truck condition due to mis information they are selling def deficient vehicles that are a danger to truck drivers and pedestrians
Business Response
Date: 12/14/2023
Dear Ms. ******************************* you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. We will do everything we can to resolve this issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,
Ryder System, ***
Business Response
Date: 12/14/2023
Dear Ms. *****,
Would you be able to provide Ryder with the Bill of Sale and any additional information relating to the vehicle you purchased in order to better assist you with your claim?

Thank you,

Ryder System, Inc.
Customer Answer
Date: 12/15/2023
Hello my name is ************* not Ms ****** I spoke to ********************* which is one of Ryder employees. She has all the information. Please contact her first to retrieve what I sent her in terms of the repairs and purchase date . Ive been dealing with her .
Customer Answer
Date: 12/16/2023

Complaint: 20926469

I am rejecting this response because:

Sincerely,

**********************;
I've given my repair invoice I would like to be reimbursed for the repairs that should have been found during their DOT inspection. I feel that Ryder is predatory in their truck sales . And they dont give adequate time or an info regarding purchasing trucks . They gave me a sheet with what they inspect and when I explained that the problems Im dealing with was listed on the form and they refused to help me . Not only have they put me in a financial hardship they also put my life in danger ??
Customer Answer
Date: 12/16/2023
The sales person was ********************* who has been helping me at Ryder
Customer Answer
Date: 01/03/2024
Hello , still waiting for a response for my claim . All they said was that they apologized for the name discrepancy . I would like to know whether I can get reimbursed for repairs *** made . That the saleswoman didnt address and explain adequately
Business Response
Date: 02/27/2024
Dear ************,
Ryder is in receipt of your complaint filed with the BBB as it relates to the purchase of a used vehicle from Ryder Vehicle Sales. We have forwarded your complaint to the Director of Sales who will be reaching out to you to better understand the issue with your purchase. We kindly ask that you forward to us a copy of the Bill of Sale for the purchase.
We apologize for any inconvenience this could have caused and we look forward an amicable resolution to this matter.
Sincerely,
Ryder Vehicle Sales.
Initial Complaint
Date:11/27/2023
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ryder was contracted to deliver my dresser (WEST ELM order **************). They delivered a defective dresser. I requested a replacement. The replacement was approved. I have tried repeatedly to schedule the delivery of the new dresser and the pickup of the defective dresser. Ryder has sent movers. However, each time they have sent movers they have sent the wrong number of men (2 men instead of 4 men) and the team has been unable to effectuate the delivery and pickup for this reason. Then they leave with my replacement dresser and do not call me to reschedule. This has been going on for months. It is almost winter here. I feel they are giving me the run around on purpose. The 4 man team has been approved repeatedly and yet Ryder have my order on hold and has not scheduled a delivery or brought a 4man team. I just called them to schedule it again now, and Ryder informed me that they cannot schedule the delivery, again causing unnecessary and excessive delays.
Business Response
Date: 11/28/2023
Thank you for providing details regarding your experience. I do see there have been multiple attempts to complete your delivery. An escalation management representative will be contacting you directly via phone to coordinate next steps.
Initial Complaint
Date:11/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim number *******, Ive gotten into an accident July 28th the trucking company has not reach out to me re: no fault insurance. Ive gotten hurt and now has had 2 surgeries and I have 3 more to go. The person Ive reached out to 2x is ***************************** ************ I havent gotten a call back at all.
Business Response
Date: 11/21/2023
Dear ***********************,

Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. We will do everything we can to resolve this issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.

Sincerely,
Ryder System, Inc.
Initial Complaint
Date:11/09/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Thursday November 9, 2023, I was heading South on *****************, ******* **. It's was raining heavy. As I was approaching my green light, a Ryder truck pulled out from ************************* and had I not been paying attention, or had bad brakes, I would have hit him. I don't want anything, just make sure your driver are obeying the rules of the road and driving safely. I didn't see a tag but the number at the top back of the truck was ******.
Initial Complaint
Date:09/19/2023
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a truck from this location in Dec 2022 and it's been a living *** since.. 2weeks after purchasing the truck it needed repairs.The lights wiring were bad and needed to be replaced. We took it to a Ryder location in ******* who claimed to fix the issue but that was false cause in Feb we had the same issue with the lights not working. By Feb 22nd my fiance and I anniversary the Truck broke down in *********** and needed 19k worth of work done to it. I called ryder to see about the warranty I purchased for almost 7k and ***** told me she made a mistake and didn't select full coverage and I would have to pay the bill.I was confused, angry and disappointed as I trusted Ryder was a reputable company who did good business but obviously not. RYDER sold me a LEMON.. if the truck was inspected why did it need 19k worth of work a month later? The fuel tank was or 8 or 9yrs old and needed to be replaced before being sold but they sold it to me knowing it needed repairs.They didn't want to honor the warranty or help with the repairs until I threaten to get my lawyer involved and to this day I still have not been able to get 2 months of consistent business because the truck constantly needs repairs. I tried contacting corporate and it's been a fight to get someone to respond. They say they will call back or have someone contact you but they dont care about the little people I suggest never buying From this location or Ryder.They messed up my warranty sold me a bad truck and they don't want to take responsibility or provide a solution to help a fellow human being do something beneficial for his family and society. This experience was unprofessional,reckless and deceiving.Still waiting on someone to contact me about this lemon. UPDATE The same rep/lawyer I talked to about the bad wiring on the lights a few months back contacted me via phone and email asking for invoices. I sent the invoice and they will not respond in a timely manner to resolve this issue.
Business Response
Date: 04/11/2024
Dear ****************,
I am following up with regards to a complaint you filed with the BBB which as Ryder understands was settled and you were assisted by Mr. **************************** Please let me know if you need further assistance or if you can advise the BBB that this matter has been addressed.
***********************************
thank you,
Customer Answer
Date: 04/17/2024

Complaint: 20624912

I am rejecting this response because: I sent photos of the fuel tank and the cost to fix it..
Ryder sold me a bad truck. Which needed a lot of work. As a small business this has effected our finances and growth.
I would like to be reimbursed. I sent the invoice

Sincerely,

*************************
Business Response
Date: 05/07/2024

Dear ****************,

On or around September 18, 2023, Ryder provided you with a response as it relates to your complaint which was sent to you via email.
Ryder had reviewed the estimate and diagnosis dated August 29, 2023 issued by the *** Peterbilt *******, ************** repair facility associated with your used vehicle's fuel tank complaint.

In review of the estimate and diagnosis that you provided , the vehicle requires that you perform certain scheduled preventative maintenance, which should include, but not limited to, flushing fuel lines from fuel to filter, changing the fuel filters and using fresh, clean fuel to maximize the vehicle's efficiency.

It is clear that the repairs mentioned on the diagnosis by *** Peterbilt for the fuel tank are considered to be normal wear and tear conditions that require your attention and need to be maintained and addressed by you during the vehicle's scheduled preventive maintenance given that you have driven and operated the vehicle well over ****** miles since you purchased the vehicle from Ryder .

Thank you,

Ryder Vehicle Sales
Customer Answer
Date: 05/07/2024

Complaint: 20624912

I am rejecting this response because:
The truck broke down numerous times.
The first incident was in Dec of 2022 a month after the purchase with the lights.
In Feb of 2023 the truck was in the shop for 2months because of the fuel tank fuel lines etc almost 19k worth of work was needed. I sent *** a supervisor from Ryder the paperwork and after fighting for months against Ryder they agreed to pay for some of the repairs.. unfortunately that didn't solve the problem as the issue was the fuel tank. No one checked or replaced the fuel tank in *********** where the repairs took place so later on the same issue occured in September. The top mechanic in ******* gave his expert opinion and took pics showing the build up in the tank no bad diesel caused the damage he presented in the pics. Ryder sold me a bad truck out of 9 months the truck was mobile maybe 3 months. 40k miles is not a lot of miles for otr box truck company

Sincerely,

*************************
Customer Answer
Date: 06/06/2024
I now have to return the truck back to the financing company... My trucking business is not doing well due to the issues I mentioned in the complaint... How can I send the truck back without it messing up my credit? Can I talk to someone in the regulatory agency office?
Initial Complaint
Date:09/13/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
yesterday around 1:50 pm a truck from ryder hit my husband and he offering money when we said to call the police he runs away the state trooper police had the report and is looking for the driver was on *********** **
Business Response
Date: 04/11/2024
Dear ****************,
Ryder is following up on the complaint that you filed with the BBB relating to a hit and run with a Ryder vehicle where your husband was structed. Please let us know if you need further assistance at ***********************************.
Thank you,

****
Initial Complaint
Date:09/12/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed an insurance claim with them. After 13 days they come back and say Ryder does own the vehicle but the leasing company provided their own insurance and they are not the ones insuring it. But why did it take 13 days for them to provide that information
Initial Complaint
Date:09/11/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm owner operator to Central Valleys Best LLC trucking company, I've been renting from, Ryder 9 months. Ryder has 3 or 4 breach of contracts with my company. In addition to this they had me riding around with fake plates on my first truck. After my truck was repaired Ryder was supposed to give my truck back but they did not do that, instead they told me my truck never had plates on it which was a lie. while they kept giving me no good trucks with issues that I was scared to drive, they wouldn't give my truck back. Instead they gave my truck to someone else. my company is suffering because of Ryder and there way of doing not things but me. The last truck I had I was scared to drive, I reported this to Ryder they told me they could not do anything that they had no trucks. My truck sat in the field a whole week with no movement and Ryder charged my for 350 miles on my bill. This story goes on and on and that is the reason that I am filing this complaint.
Business Response
Date: 04/11/2024
Dear **************,
I am following up on a complaint you filed with the BBB and we would like to know if you need further assistance or review.

thank you,

****
Initial Complaint
Date:08/14/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a box truck from Ryder in December 2021. Immediately after taking delivery of the equipment, I began experiencing mechanical troubles, thus requiring me to drop it off at a Ryder facility for service. According to Ryder, the problem was rectified, however, after I picked it up, the check engine light came back on. *******, I contacted Ryder several times about recurring service problems which they did attempt to address later on. The crux of my complaint is the fact that at the time of sale, I signed off on bill of sale which displayed a purchase price of $75,531. Yet weeks later, I learned that the truck was actually leased with a balance of more than $120,000. Between the time that I began corresponding with Ryder and the delivery of the equipment, I bounced back and forth between several brokers that never provided an itemized breakdown of the fees. I hold Ryder partially responsible for connecting me with dishonest brokers that engaged in deceptive practices. I have incurred irreparable financial loss due to this debacle.
Business Response
Date: 08/29/2023
Dear ******************,
Thank you for bringing this matter to our attention. We will do everything we can to resolve the issue as quickly as possible. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Ryder System, Inc.
Customer Answer
Date: 08/31/2023

Complaint: 20468039

I am rejecting this response because:
1) I have reviewed e-mailed exchanged with my salespersons and the brokers and have determined there was an effort on their part to conceal pivotal information.
2) During the course of my discussions by telephone and email, there was no mentioning of a "lease."
3) In a verbal conversation, ***********************, one of the brokers told me that a 3% interest rate would be assessed.
4) Neither Ryder nor the two brokers (************* and ******************************) told me that the loan would be sold to "*************************." Had I known that ************************* was the lender, I would have realized that I was leasing the equipment, not purchasing it.
5) The finance contract did not break down the fees that would be assessed from the inception of the loan until the end of the loan.
6) The finance contract did not explicitly discuss early payments options.
7) The finance contract did not break down the complete cost of the equipment.
8) I was not mailed a copy of the warranty agreement along with the other sales documents.
9) I believe that my rights under the Consumer Protection Act were violated.
I am seeking compensation for a deal that was poisoned from the start.

Sincerely,

***********************

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Ryder System, Inc. is NOT a BBB Accredited Business.