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Business Profile

Truck Rentals

Ryder System, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

This profile includes complaints for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ryder System, Inc. has 362 locations, listed below.

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    Customer Complaints Summary

    • 128 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In Sept of 2022 I purchased a 26ft box truck from *************** Ryder Trucks. Today August 9th 2023 I have finally recieved all the paperwork I need to get the tag and title. Imagine my surprise when I find out the truck came from Georgia and I would have to pay $5000.00 plus for the transportation from Georgia to ******. From the 1st day I pulled the truck up on the internet to the day of purchase the truck was in *************** everytime I viewed it. I have went through h*** and back to get the correct paperwork to register the truck, I have been to the *** 5 different times trying to get the truck registered. Now 11 months later I finally have all the paperwork and am being told I have to pay $5000.00 because the truck came from Georgia, when I purchased the truck from *************** I was never told the truck came a Georgia. Isn't it Ryder's responsibility to pay for the transportation from Georgia to ******? Every since I started looking to buy the truck it was in ***************, upon purchase no one told me there would be a $5000.00 fee for the tranportation of the truck. Is Ryder not responsible for the transportation from Georgia to ******? When I first saw the truck it was in ***************, when I bought the truck it was in ***************. How can this bill be handed down to me when I was never aware the truck came from Georgia? Please help! I bought the truck in Sept, I think the date the truck got to ****** needs to be proven and this should be Ryders bill to pay.

      Business Response

      Date: 04/11/2024

      Dear ************** , 

      We are following up with you with regards to the complaint you filed with the BBB relating to a used vehicle purchase.  Should you  need any further assistance, please let me know at *********************************** 

      Sincerely, 

       

      ****

       

    • Initial Complaint

      Date:07/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my truck on May 3, 2023 and I pick my truck up from the Ryder location on or about May 9, 2023. My authority went active on May 25, 2023 so my truck had not been driven before then. I started driving my truck on June 5, 2023 and I drove it until June 25, 2023. Then I took my truck to the rider shop around June 28, because my check engine light was on and I wanted to know if an oil change would satisfy that. The shop did not tell me that an oil change was not needed and that it would not help my check engine light, but performed one anyway. After picking the truck up, the engine light was still on and I called to take the truck back to have it properly diagnosed on the machine. After leaving the truck at the rider location I called to see if the diagnostic had been done, and I was told that it was in the shop being performed. The next day I was told that the truck had been fixed and was ready for pick up. I was not given any documentation as to what the diagnostics was, which I asked for. After taking the truck out for the next job, the engine light came back on, and I called to have the truck taken to a different shop because it apparently had not been fixed. I again requested documentation as to what the diagnostics was from the first visit. When taking the truck to the second shop, I was given an estimate to pay, but no print out from the diagnostics. I paid the amount requested to fix the truck up front. The next day I was told that when trying to fix the truck, a bolt had broken and I would need to pay for towing to have the truck taken to another shop. I was told I would be given a bill for the Towing to pay upfront. I didnt feel like I should have to pay towing expenses when my truck was driven there and it could have been driven to the *********** to have the repairs done. The last time I spoke with someone requesting all my documentation be sent to me And for the Towing bill the supervisor said that they could not provide me with a bill until after it was towed because they would need to get a estimate on additional charges to have the boat that was broken while they were working on my truck fixed. I told her I did not think that was right and I would be contacting a lawyer because I didnt think I should have to pay additional money . At that time she immediately turned my case over to legal and I have not been able to get any information on my truck or the charges to have it towed. Legal has not returned any of my calls and it has been two days. right now Ryder has my truck and my money I paid for repairs, but nothing was done and they refused to contact me and give me any information.

      Business Response

      Date: 04/11/2024

      Dear *****************************,

      We are following up on this complaint that was filed by you with the BBB. Could you please email me at *********************************** to further discuss should you need assistance.

       

      Thank you,

       

      Ryder

    • Initial Complaint

      Date:07/22/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ryder delivered 3 appliances on Thursday 7.20.23.Ryder was contracted to drop off, setup, and haul away 2 refrigerators.The 2 employees refused to correctly finish the job and left my house and garage a mess.Delivery personnel ******* and *** were rude and careless with my appliance delivery and dented my main refrigerator by slamming in into the kitchen island.Neither one took responsibility for their actions.******* and *** broke their contract with ****** and left both appliances they were contracted to haul away and leaving my property a mess.Ryder management is rude and unprofessional.

      Business Response

      Date: 07/27/2023

      ********************, 

      Thank you for the information related to your ****** delivery. The details from your July 20th in-home experience have been communicated to ******, and we understand you have come to an agreement with ****** relative to property damages. Please let us know if we can be of further assistance. 

      Customer Answer

      Date: 07/27/2023

       
      Complaint: 20361816

      I am rejecting this response because the compliant filed is not with ******* ****** has been fantastic in handling the situation your company refused to take ownership of. Ryder Logistics broke the agreement ****** pays you for by refusing to install all equipment and haul away old equipment as required. 


      Sincerely,

      *****************************

      Business Response

      Date: 08/14/2023

      We understand your concerns around the less than perfect delivery experience. Ryder will settle any outstanding obligation with ****** directly per our commercial agreement. 

    • Initial Complaint

      Date:07/12/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      incorrectly reported credit account to Equifax. Account still shows as open when it was closed *******. Shows some total balance of over $10000 that we don't owe.

      Business Response

      Date: 07/13/2023

      Dear ***************************, 

      Thank you for bringing this matter to our attention. We apologize for any inconvenience that you have experienced. We will promptly reach out to you to further discuss this matter and address your concerns. 

       

      Sincerely, 

      Ryder Truck Rental, Inc. 

      Customer Answer

      Date: 07/20/2023

       
      Complaint: 20312158

      I am rejecting this response because: So far no one has done anything to correct my issue.  When will this issue be corrected and resolved ???? Who is the person to reach out to me ??

      Sincerely,

      ***********************

    • Initial Complaint

      Date:06/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a box truck from Ryder and did everything online. The truck was located in ***********, ** and they delivered to me in ** for free. When the truck arrived it was dark and I didnt get a chance to look over everything. The next day I started going through it and noticed several issues. The oil is leaking, there is water in the fuel, the box work light isnt working, it honks when you open the door for about a minute and now it wont start. They had me take it to a local Ryder repair shop on June 2nd. I picked it back up on June 7th when they said it was ready. They didnt fix any of the issues and when I went to start it this morning it wouldnt start

      Business Response

      Date: 06/29/2023

       

      Dear ******************, 

      Thank you for bringing this matter to our attention.  We apologize for any inconvenience that you have experienced.  We will review your complaint as it relates to your used vehicle purchase from Ryder and will be reaching out to you to further discuss your complaint.  In the interim, could you please provide us with a copy of the Bill of Sale for the purchase of the used vehicle?

      Sincerely, 

      Ryder System, Inc.

       

      Customer Answer

      Date: 06/29/2023

       
      Complaint: 20161268

      I am rejecting this response because:I have attached the bill of sale

       



      Sincerely,

      *********************

      Business Response

      Date: 07/24/2023

      Dear ******************, 

      Ryder Vehicle Sales will be reaching out to you this week to schedule a time for you to bring in your vehicle for Ryder to perform a check and advise and discuss your concerns as it relates to the vehicle you purchased from Ryder. 

       

      Sincerely, 

      Ryder Vehicle Sales, LLC. 

       

      Customer Answer

      Date: 07/24/2023

       
      Complaint: 20161268

      I am rejecting this response because: I have had the truck at the Ryder service shop three times. Im taking the truck to another truck repair shop. Ill let you know what they say. The two big issues still are leaking oil and water in the fuel

      Sincerely,

      *********************

      Customer Answer

      Date: 08/16/2023

      So Ive finally had a chance to take the truck to another shop. Do you remember when they said the oil was normal blow back? Well they said a little is normal, but this one is leaking a lot so *********************** wrong with the engine. They said it probably needs rebuilt or the engine needs replaced. What options are left?

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought truck the 11/23/2022 truck had issues with leaks ryder claimed they fixed the problem. 11/25/2022 truck had the check engine light pop on. Truck is only able to run two weeks out of the month before it has to be towed to the shop for repairs. it spent the whole entire of moth of Feb 2023 in the shop for it to be back in the shop at the end of march.

      Business Response

      Date: 06/29/2023

      Dear **************, 

      We are in receipt of your complaint as it relates to your purchase of a used vehicle from Ryder Vehicle Sales.  We will review your complaint and will be reaching out to you to further discuss your concerns. 

      In the interim, could you please provide us with a copy of the bill of sale for the vehicle? 

       

      Sincerely, 

       

      Ryder Vehicle Sales, LLC. 

       

       

    • Initial Complaint

      Date:02/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ryder in ****** charged $1548.87 to a saved credit card on 12/28/2022. We, College Hunks Hauling Junk ******, have an account at this local branch for commercial rentals. I did not rent a truck since 9/22/2022. I believe this charge was an error. I have reached out multiple times to the local branch and left multiple voicemails, but have been unable to contact or receive a response. Please refund this incorrect charge. Failure to respond will result in a fraud investigation by *****.

      Business Response

      Date: 03/14/2023

      Dear Mr.  ********,
      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.
      If you have any further questions or concerns, please do not hesitate to contact us.
      Sincerely,

      Ryder Truck Rental, Inc. 

    • Initial Complaint

      Date:01/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a semi-utility trailer in 2022; the trailer was finally delivered after many complaints and a call to the corporate office in *****. The issue is that the trailer's roof has damage from its collapse, and the salespeople we purchased it from; state there is nothing they can do to assist with the repairs. There are areas where the roof was patched. I have requested an inspection and maintenance report no response to this day. ***************************** has been giving my husband and me the run-around. I am contacting corporate today.

      Business Response

      Date: 01/09/2023

      Dear **************, 


      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.


      If you have any further questions or concerns, please do not hesitate to contact us.


      Sincerely

      Ryder Vehicle Sales, LLC.

    • Initial Complaint

      Date:01/03/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 25, 2022, a delivery was scheduled between 11 and 1 PM. I received a phone call from the driver that the delivery was 30 minutes away. He never showed up. When I called and asked why, he said he changed his mind. I had to arrange for someone to be at the delivery location and he just decided not to go. The delivery had to be rescheduled. A subsequent delivery was scheduled for 12/13/2022 and they just didn't show up. I would like a refund of the delivery charges because of the inconvenience and lack of professionalism and communication. I've been on hold for over two hours trying to resolve this issue and it is still not resolved. I still do not have my furniture.

      Business Response

      Date: 01/09/2023

      Dear ********************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.


      If you have any further questions or concerns, please do not hesitate to contact us.
      Sincerely,

      Ryder Last Mile.

    • Initial Complaint

      Date:11/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of initial contact 10/31-11-3 (Truck at Ryder)Date of the second contact (same problem check engine light-unresolved from 1st visit) 11/7-11/22 Concern: 1. Truck was diagnosed with code 18, and a payment of $ ****** was made to address issues. 2. Truck returned to Ryder for the same code and sat without service for 13+ days. 3. The truck owner was deceived into believing, with daily follow-up calls, that the truck would be serviced daily. 4. There has been a loss of revenue for 13+ days. The truck owner requested inspection reports showing the same codes but was not provided with the initial code report and was told by manager ***** there wasn't time to get them. The customer received partial reports from ********************'s customer ********************** assistance.Possible outcome: refund of $****** and an apology acknowledging lack of transparency. ***** reports location was short-staffed but claimed daily tomorrow, it would be serviced.Furthermore, the code was initially cleared, and no work was done on the truck.

      Business Response

      Date: 11/29/2022

      Dear **************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.

      If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,
      Ryder System, Inc. 

      Customer Answer

      Date: 11/29/2022

       
      Complaint: 18452502

      I am rejecting this response because I need specific action steps on how you will resolve this issue. The check Engine Light remains on; there has been a significant amount of lost revenue. At the bare minimum, please provide me with a refund since **** never addressed the problem during the first or subsequent visit.



      Sincerely,

      ***********************

      Business Response

      Date: 04/11/2024

      Dear **************, 

      I am following up with you on a BBB complaint that was filed by you and see if you needed any further assistance.  Please let me know at *********************************** . 

      Thank you,

      ****

       

    Ryder System, Inc. is NOT a BBB Accredited Business.

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