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Business Profile

Truck Rentals

Ryder System, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Rentals.

Complaints

This profile includes complaints for Ryder System, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ryder System, Inc. has 362 locations, listed below.

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    Customer Complaints Summary

    • 129 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased furniture from Big Lots and Ryder is the third party that does the delivery. I placed my order on 10/2/22, it arrived at the delivery hub on 10/10/22. I noticed on the tracking it said it had been scheduled for delivery for 10/27/22. I was never contacted from anyone from Ryder and no one showed up on that date for a delivery. I have contacted Big Lots 3 times with no resolution or help. Ive called the delivery hub 5 times with no answer or resolution, and Ive called the customer ********************** line for ******************** 4 times with no resolution. Everyone just keeps giving me the run around and doesnt offer a solution or is able to tell me where the furniture currently is. I just want help to get in contact with the delivery hub because they dont answer and then it gets transferred to a different hub in *******.

      Business Response

      Date: 01/09/2023

      Dear ****************,


      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.


      If you have any further questions or concerns, please do not hesitate to contact us.


      Sincerely,

      Ryder Last Mile

    • Initial Complaint

      Date:11/12/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Throughout October and November of 2022 I have tried to schedule a delivery of $2500 worth of furniture through their white glove delivery service. I paid $250 for this service. The first time I scheduled it, they never called with the 2 hour window; I called the customer ********************** line and was told it was never scheduled even though I had email confirmation. I rescheduled. Moved my furniture, cancelled plans. **************** never showed up. I called customer ********************** and they said the truck cited no parking and would reschedule. Ive been home, by the door, for hours and there has been plenty of street parking. Customer ********************** refuses to give me a direct line to warehouse to reschedule.

      Business Response

      Date: 11/29/2022

      Dear Ms. *************************** you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.

      If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,
      Ryder System, Inc. 

      Customer Answer

      Date: 11/29/2022

       
      Complaint: 18395737

      I am rejecting this response because: your company has still not called me to reschedule this delivery weeks later. Your response has no action behind it. 

      Sincerely,

      Ashley Peak

      Business Response

      Date: 04/11/2024

      Dear Ms.Peak, 

      I am following up with you on a BBB complaint that was filed by you and see if you needed any further assistance.  Please let me know at *********************************** . 

      Thank you, 

      ****

       

    • Initial Complaint

      Date:11/08/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had a scheduled delivery. Delivery truck showed up early during my work day instead of after as scheduled. Delivery driver then tells me they would not deliver furniture in current weather conditions.I was told I have to reschedule but first I have to wait ***** hours before I can reschedule. Its been 90 hours and multiple phone calls have been made to Ryder and supplier over past few days. Items cannot be located by Ryder, location status has not changed and delivery cannot be rescheduled. Each phone call to Ryder Im told to wait another 48 hours. The supplier (West Elm) cannot do anything or replace items until Ryder locates lost items or admits theyve lost them, which ** told can take up to 7 business daysOrder number: ************ Phone number associated with order: ************

      Business Response

      Date: 11/29/2022

      Dear **************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.

      If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,
      Ryder System, Inc.

    • Initial Complaint

      Date:11/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company was hired by Smart Furniture to deliver furniture that I purchased. The Ryder website states that the furniture has been in their warehouse in ***** ** for 3 weeks. I have called the number on the website to schedule delivery numerous times. No one ever answers and the call is forwarded to ********* Delivery in Mobile **. They send messages to Nitro to call me but the calls are not returned. At one point last week I received a call stating that my furniture would be delivered on October 28. However, they never showed up and never called me to give a reason or ask me to reschedule. I essentially have no way of speaking to anyone in Nitro as they never answer their phone.

      Business Response

      Date: 11/29/2022

      Dear ****************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.

      If you have any further questions or concerns, please do not hesitate to contact us.

      Sincerely,
      Ryder Last Mile

    • Initial Complaint

      Date:10/14/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered furniture from *************** in August 2022 and Ryder Last Mile was hired to do the delivery. Ryder was paid to do the delivery but turned the delivery over to *************************** in ****** *****. My furniture ($13,000) is sitting in a warehouse for over 2 months and they will not deliver our furniture. They made one attempt with no delivery appointment and they were paid for 2 delivery attempts and are still refusing to deliver our furniture. The order numbers were ******* and *******. I have contacted *************** and they state they can't help me and to call Ryder. Ryder then states to call *************** and they will not respond. The specifically state they will not deliver the furniture even though they were paid. I have attached the text where they tried to deliver and I canceled due to a ************************ and also attached is my phone log trying to call them that day to cancel but no one answers the phone. Ryder is liable for this delivery as they were hired to deliver this furniture but continue to ignore the fact I have $13k in furniture just siting for 2 months.

      Business Response

      Date: 11/30/2022

      Dear **************,

      Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We will do everything we can to resolve the issue as quickly as possible.

      If you have any further questions or concerns, please do not hesitate to contact us.

       

      Sincerely,
      Ryder System, Inc. 


      Customer Answer

      Date: 12/01/2022

       
      Complaint: 18225460

      I am rejecting this response because:  The merchant stated nothing about how this is going to be resolved.  They gave no way to contact them.   Just continued poor service and no delivery.

      Sincerely,

      ***********************

      Business Response

      Date: 04/11/2024

      I am following up with you on a BBB complaint that was filed by you and wanted to know if you had any additional concerns.  Please let me know at *********************************** . 

      Thank you,

       

      ****

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 2014 Freightliner Cascadia financed in the amount of $29,000 from the ******* , ** location. My sales Rep was ******************************* at the ********** Ryder location the amount I paid was $10,214. 94 down payment as of 3/31/2021. Ryder had committed to selling me a Ryder certified vehicle, which the advertisement states "our guarantee of quality" and also the highest of the three classes that Ryder offered. It is my contention that my business has been sold a vehicle that has not been installed/maintained properly before purchasing. I make this assertion because of the experiences incurred during the duration of owning this vehicle. Prior to receiving my vehicle it had a clutch issue that held up revenue for 3 weeks. I was told the truck was ready 3/31/2021 and didnt receive it until 4/21/2021 due to a clutch needing to be replaced and then 4/29/2021 the vehicle began to derate and not switch gears for a clutch needing to be replaced 8 days after receiving it for the same reason it was initially help up. It was in the shop from May 6, 2021-May 15th. My vehicle continues to go no faster than 5 mph until this day and is need of a one box costing $14,000(8-2-22). It has had continuous leaks, overheating ( 5-28-2021, 9-13-2021), water pump had to be replaced within 6 months of owning(10-1-21). I found out a hose that was installed by Ryder was not the correct hose to be installed on my vehicle from a mechanic(braided hose). Exhaust pipe critically leaking (8-2-22) I have sent a certified letter explaining in detail to Ryders **************** in ** 8/19/2022 and had no response tracking number 1Z5AR3870704653003. I reached out to ****** my sales Rep in **********, ** 8/1/2022 at 10:07 am he was unavailable because he was in a meeting, so ********************* took a message and still havent received any response from him. I believe the mechanics did not do their jobs properly in MI. I have attached worked performed that has caused problems for my vehicle as well.

      Business Response

      Date: 04/11/2024

      Dear ********************, 

      We are following up with a complaint that you filed with the BBB as it relates to a used vehicle purchase from Ryder.  Let us know if you need further review on this matter. 

      ***********************************

      ****

       

    • Initial Complaint

      Date:10/01/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today, I had an installations scheduled with Ryder between 10:30am and 12:30pm. Well, I waited. At 12:45pm I called Tonal and learned that they arrived, because the order did not have my unit number they left. Ryder employees are lethargic. They don't go the extra mile to do their jobs. No one called me to ask me what my unit number was? In 2022? Tonal pulled my delivery from them and will go with XPO. I lost my entire day because of this non delivery/ installation.

      Business Response

      Date: 08/16/2023

      On behalf of Ryder I'd like to apologize for the less than perfect delivery experience. The team was running late that day and unfortunately did not arrive within window. We do expect in those exception scenarios for our team to make direct contact with you.

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my name is *************************, and my case number from Ryder is ******. I purchased an 18 ******* for $53,000 on 09/16/2022 from Ryder. I live in ******* ***** and I drove all the way to ********* to purchase this truck that interested me. On that same day, as I was driving the truck back home, it broke down in ******* *****. Since all of this happened on a Friday, no one was answering my calls to get my truck started. I was called back next week on Monday because Ryder is closed on the weekends. Ryder sent a towing truck, and took the 18 ******* to the nearest shop that is in ********** *****. On that same week Tuesday, I was told that I had to make an appointment for the next Tuesday to get it repaired. I thought this was very unthoughtful because I could not stop working for that long. Therefore, I spoke with the manager from the shop about this, and told me they will run a diagnostic on the same week Thursday. On Thursday I was told they were not done with the diagnostic, and that they will have it complete on Friday. I called on Friday and the diagnostic was still incomplete, so I called warranty and warranty said they had not received an estimate to approve the repairs to my 18 *******. I then called the shop and they said they had sent the estimate already but warranty had not approved it. I was very confused about this whole situation because Ryder would say something, and warranty said a totally different thing. It is now 09/27/2022 and my 18 ******* is still not repaired and I am unable to make any money because I cannot take my 18 ******* to another shop myself since I do not have any money left. All I am asking for is to get my 18 ******* repaired as soon as possible because I am not making any money at home.

      Business Response

      Date: 04/11/2024

      Dear ****************, 

      I am following up with regards to a BBB complaint that was filed by you with regards to a used vehicle purchase from Ryder.  Let us know if you need any further assistance or review which Ryder has not already provided you with additional information.  

      ****. 

      *********************************** 

    • Initial Complaint

      Date:09/26/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased some furniture from **************** and they promised us "white glove" delivery of our furniture. After 6 months, they told us that the Ryder ***************** is the third party in charge of delivering and installation of our furniture. However, when Ryder staff delivered our furniture on September 9 2022 the following happened: 1-They handled our furniture with dirty gloves leaving stains all over the brand new furniture (pictures available)2- They only delivered 4 out of 5 sections (1 part missing), one part didn't have any legs, and the others installed wrong (pictures available) 3-They installed the parts wrong and incomplete and when we complained about it they told us that "They will come and fix it" and when we asked who are "they"? They didn't had an answer and hastily left our home. 4- Then we realized why the had left in such a rush, they installed the legs on the floor and we found that they had poke a hole in our brand new flooring for which we spend $ ******. (pictures available) 5- We called Ryder several times and after waiting on hold for hours and several days we were told that we will receive a feedback link and then we can report what happened. But they never sent that survey or link to us. I even tried to file a complain through their website (https://ryder.com/) but there is no place to do that. After all this time we are frustrated and not only left with incomplete set of dirty furniture (for which West Elm has promised to replace in the next several months!) but also a hole in our brand new flooring which takes thousands of dollars to fix (because it's a locked LVP installation and can not replace one single board).We are tried and frustrated of this irresponsibility and really hope you can help us with this situation Thank you

      Business Response

      Date: 04/11/2024

      Dear *************************,

       

      I am following up with you on a BBB complaint that was filed by you and wanted to know if you had any additional concerns.  Please let me know at *********************************** . 

       

      Thank you,

       

      ****

       

    • Initial Complaint

      Date:09/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 6th an attempt to deliver and assemble the bed we purchased was made. One piece was broken and we had to refuse delivery. After little to no helpful communication for a month from anyone, I got a phone number to the warehouse that the item was to be delivered to, then delivered to me and I have called the number 10 times and no one has answered. I was informed by corporate 5 days ago that the replacement piece has been in the warehouse ready for delivery since September 6th but even the corporate office cannot reach the warehouse where it is at. *** sent emails and called multiple times and keep getting told someone will call give us 24 hours. Its been a month and a half. This was $1400. We want our product or we want a refund but we want one of those things right now otherwise we are going to assume we have been scammed.

      Business Response

      Date: 04/11/2024

      Dear ******************, 

      I am following up with you on a BBB complaint that was filed by you and wanted to know if you had any additional concerns.  Please let me know at *********************************** . 

      Sincerely, 

       

      ****

    Ryder System, Inc. is NOT a BBB Accredited Business.

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