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Business Profile

Online Retailer

Florida Spa Covers, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for Florida Spa Covers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Florida Spa Covers, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 85 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/11/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a Spa Cover on November 10, 2021 Order number XXXXX

      It was delivered damaged on 2/16/2022 without being signed for. Just dropped off with no signature.

      The spa company filed a claim with the freight company Yellow freight claim number XXXXXX

      Yellow freight paid the claim to Florida Spa Company.

      So they have been paid for the original product. It was delivered unusable and they received payment for the damaged cover.

      They refuse to answer phone calls and emails. We are getting nowhere.

      Today is 8/10/2022 it is 10 months later and we have no recourse.

      It's not that they have bad service they have no service because they refuse to respond.

    • Initial Complaint

      Date:07/29/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an expedited spa cover on June 29, 2022 to have delivered to clients home.... Upon receiving the thinly protected boxed up 4' x 8' cover box at clients home.... Delivery guy just leaves it standing on end against the home of which neither home owner was able to inspect and sign for the package as it states boldly on each side of box. Needless to say, there is a 1.25" hole that goes through the box into the cover that was damaged during transport. Called FSC, whom proceeds to put blame on homeowner and freight company... That I needed to contact the freight company to get a claim... Upon speaking with freight company, she said that the shipper, whom has the account needs to get into account to place a claim. So round round round like a record player baby we go...
      Two weeks later still no return phone call from sales or customer service department of FLa Spa Covers!???!
      I just want a full refund of my money please.

    • Initial Complaint

      Date:07/24/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called Florida spa cover to purchase a spa cover paid for it.($414)3 weeks later a yellow freight trucker called me and said box is damaged, so was cover .truck driver did not deliver cover. I called Florida spa cover left several messages, e mail them.. no response

    Florida Spa Covers, Inc. is NOT a BBB Accredited Business.

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