Reviews

This profile includes reviews for Florida Spa Covers, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Florida Spa Covers, Inc. has 3 locations, listed below.

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  Florida Spa Covers, Inc.

  Dunedin, FL 34698-4612

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  Florida Spa Covers, Inc.

  4400 118th Ave N Ste 103 Clearwater, FL 33762-4439

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  Florida Spa Covers, Inc.

  440 118th Ave Ste 103 Clearwater, FL 33762

Review Details

• Review fromMike D

  Date: 01/20/2023

  1 star
  Stay far away from these people, they are a complete scam. They also were paid for a spa cover and never delivered it. Customer service is no-existent. The State of Florida should prosecute these people for fraud.

• Review fromJason S

  Date: 12/27/2022

  1 star
  This business is a complete scam. They charged my card and never got my cover. They should be in prison

• Review fromFrank B

  Date: 11/01/2022

  1 star
  Please try to get the word out. DO NOT BUY ANYTHING FROM THIS COMPANY. The supervisor is extremally rude and the product is garbage. He never calls back. When you do finally get him on the phone he will hang up on you. I measures my hot tub as they said to do. I even sent pictures to make sure I did it correctly. The cover is is short. When I finally got through to John he told me that I measured wrong. How can that be. I sent pictures of the numbers on the ruler. After calling and calling and email after email, I got lucky and John answered the phone. Than as in the past, he hung up on me. Mt emails did not stop with the BBB. I have reached out to the Florida Attorney General office and Consumer Affairs. We all paid a lot of money for these covers and I urge all of you to send emails as well. Good Luck I had to select a star rating before you can add a review. Zero is not an option.
  

• Review fromKit T

  Date: 10/16/2022

  3 stars
  My cover came damaged and I refused delivery. I have left messages for 2 months with no response and conclude that FSC is out of business. I have filed a dispute with my credit card company.But honestly in reading other reviews, I believe a great many complaints should be leveled at the carelessness of the freight company. ****** *******. ***

• Review fromRich J

  Date: 07/28/2022

  1 star
  We ordered a replacement cover from Florida Spa Covers (FSC) who sells Prestige Spa Covers PSC). No issues for the first 6-8 months. Then we noticed the cover getting heavy and soaked with water. When opened water came pouring out through the seams! The water level in the hot tub was getting higher after rain storms. We contacted FSC who told us to contact PSC.
  
  1) PSC told us to flip inserts. Did not fix it. Water was still coming into the cover and the hot tub. Mold inside covers.
  2) PSC sent new inserts. Water still came into the covers and into the pool.
  3) PSC told us to flip the inserts. Water still came into the covers and pool. Mold again.
  4) PSC said it was the center seam or the cover is slightly too large. (Wrong - proved false below)
  5) PSC sent us a huge shower cap to cover the hot tub. It took at least two of us to put it on/off. Color does not match on our color matched hot tub and deck. Why should we have to struggle to put a cover onto a cover that was itself made to cover a hot tub!
  
  Decided to do some experimentation to see how all this water was coming into the hot tub. After many experiments with tape and plastic I found that the outer seams leak and a LOT! After a rain storm we need to empty the covers AND at least five gallons out of the tub. Last week we emptied two 5 gallon buckets and had to rebalance the pool yet again because of outside water. I let PSC see pictures of all of my experiments. Their response: "I reviewed the photos with my team and unfortunately our covers are not 100% waterproof. We can offer you a cover cap to help keep the water out at no cost. It's similar to a shower cap for your hair."
  
  The cover is not even good at being water resistant! We highly recommend that you do not purchase a spa cover through FSC who use PSC as their manufacturer. You will be a slave to draining, mold and the higher chemical cost of maintenance. Go elsewhere! [I put this same review for the partner PSC site.]