Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

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  Hertz

  114 International Way Huntsville, AL 35824-0000

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  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 3, 2022 I was given a rental car that reeked of smoke. Five minutes after driving off the check engine light came on. I returned the car. It had been driven 11 miles. *** given another car with no apologies. Returned that car four days later and was given an all clear by the attendant. Got on shuttle to catch my flight and got a receipt emailed to me saying I was being charged a $450 cleanup fee. I immediately started calling their office and no one answered. Left a voicemail and have still not been called back. I couldn't be shuttled back over to the rental desk or I would've missed my flight. I do not smoke and had my child with me as a witness. I have been in contact with corporate and they have opened a case. Meanwhile I've been charged $850 when I was told it would be $399.

  Customer Answer

  Date: 08/23/2022

  I received two separate emails from Hertz both dated 8/12/22 stating the same thing, that they were investigating my case. The letters state that their investigation will take **** days. I have not heard anything since. I contacted their corporate office today and the person that took the call was clueless as to what I was talking about. I had to explain the issue again and was told they would escalate the case. The case number given to me is ********. I first filed a complaint with their business on August 6, 2022. The response I got at that time was that it would take ***** hours before they would hear back from that location. Today the customer service rep told me they have not heard back at all from that location. I am completely getting the run-around from this company.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/06/2022 I rented a car from Hertz in Humble, Texas for business purposes. Shortly after picking up this rental I became aware of grinding noises. After visually inspecting the brakes the rotors showed signs of grinding from metal on metal impact which impacted the braking abilities. After this discovery I contacted the customer service for Hertz online (conversation attached). I was directed to return to the rental establishment and exchange the car. Surprised they still wanted me drive the car with this safety concern I made my way over there cautiously. Upon arrival and speaking with the employee at the front desk I was told that their was no more vehicles for this size vehicle and had two options. The first being pay more for an upgrade which they had available or leave and go to another location. I was given advice to drive directly to another location and simply ask for a exchange and not notify them about the brakes. I'm guessing a down car cost the location $$$.Again surprised by the disregard for safety and liability I made my way back home. I contacted a hertz agent online again and was given the same advice. I asked if she could please verify the car would be there. She says she called and it is. I then drive cautiously 40 minutes to another Hertz location where I come into a very different experience in Baytown, Texas. The Hertz employee is concerned and surprised. He takes care of me and assured me the car will be fixed to ensure the safety of future customers and liability of the company. I hope this safety concern gets addressed with the company nationally. I trust in Hertz vehicles frequently when I'm out on jobs for weeks at a time out of town. My coworkers also trust in these vehicles to not only get them to point a to point b but safely as well. Vehicular incidents are a #1 killer in workplace deaths. Traveling in a vehicle at 65-70 mph with shot breaks is dangerous for the occupants and all vehicles and bystanders nearby.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. Please accept my sincere apology for the problems you encountered with your rental. Please rest assured the manner in which this was handled by our Roadside Service and the rental agent in Humble, TX is no more acceptable to us than it is to you. We will certainly address with the appropriate management for immediate corrective action.
  
  As a gesture of apology to you, I have provided 1900 points to your Hertz Gold Rewards account. Please utilize these towards a future rental on us.
  
  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
  
  
  Consumer Response /* (2000, 7, 2022/08/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate your response and action to be taken. I'm curious how procedure or culture can be changed to prevent these vehicles from making there way back onto rent after being rented. Or maybe there is one and it's just the culture of one location. Anyhow thank you for your response and the gesture.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this concerns this is a problem that occurred on August 6 on Tomahawk Drive at Logan airport in Boston Massachusetts it's it was late at night and I have occurred a flat tire on my way home from work on the scene was AAA they did advise that they aren't able to touch the car but they are able to tow it they told me in to Logan airport where I didn't have my contract and the manager Kevin oh that was ignorant rude and non-supportive he stated he would not let me out of the gates if I did not have my contract I told him that I will contact Hertz customer service rental they did pull it up and they were able to find a car matching my drivers license matching everything that's a nice crust once all that information was confirmed they did state that the contract was past due at that time I advised him that this was not my problem and to let me out of the gate the customer morat stated to me that I would have to pay $259 or get an Uber home and deal with it on Monday morning which I did take care of Monday morning and I was able to get in a new rental but I was also charged $87 to get home from a rental because of an ignorant rude ******* that was your manager on duty at the Logan Airport Kevin O should have never worked for you his customer service skills are horrendous and should not be in public relations I am seeking reimbursement for everything that has happened that night including my Uber ride for $90-$87 I would like to be messaged on my email or I would like a telephone call Peter at Hertz and Brockton was very nice to get me a new car and I was on my way but I do want something to be done and retraining to happen 82 Kevin and the whole team at Boston international Logan airport I appreciate your time in this matter and hopefully we can come to a resolution thank you again

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 9, 2022/08/24) */
  BBB Case XXXXXXXX
  
  This is a response to **** **********
  
  I apologize for your experience. Could you please provide your Rental Agreement Number as well as your Uber receipt(s) so that I may further assist you?
  
  Thank you for contacting us.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i went to pick up a rental car at Herz *** airport location on aug 8 at about 545 pm. the person at the counter told me that i was under 25 and he cannot rent me the car which i reserved. I called hertz corprate which booked the reservaition and they said i was right and can pick up the reserved car. after telling this to the manager at the locaition he just thretened to call police. at the end of the day even though it claerlly stats on there website that i can rent (with an underage fee) they still woulnt give me the car.

  Customer Answer

  Date: 08/23/2022

  At this time hertz didn't reach out to me. Thank you.

  Business Response

  Date: 09/19/2022

  BBB Complaint: ********
  RR# K2134331663
  This is in response to *************************.
  

  We regret any inconvenience this may have caused you. Per Hertz policy renter who are under the age of 25 may rent in ************. A $35.00 per day underage fee plus tax will be charged to any renter under the age of 25. Upon receiving your complaint, we immediately reached out to the location and was unable to confirm that you were denied a rental.
  
  However, as a customer service gesture we have applied 300 points into your account to use towards a future rental.
  
  Thank you for contacting us. 

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Hertz in BOS - Rental Agreement XXXXXXXXX Hertz Case # XXXXXXXX
  I tried to contact Hertz numerous times with a business card the BOS office gave me in case I had any problems during the rental. The keys to the car were misplaced (later I found out my small travel bag was stolen) they were in there. Since no one was calling me back from Hertz I contacted AAA assist me with the tow. Both my partner and I am members. They came out by 900am and opened the car but need to know where to tow it. I eventually called Hertz and they transferred me to another dept that set up the tow but I wanted to know where it would be towed. No one knew and my AAA driver left due to he had another job. Many hours later AAA came back to tow the car and would not tell me the location it was being towed to and would not help me get there so I could get a replacement car. When I had my AAA driver he was more than happy to give me lift if I knew where to go. I have attached the correspondence over the last few months with no real resolution and no response for over 1 month.

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. A review of our records indicates you called our Roadside Service on 06/06/22 to advise the vehicle keys were lost. Because of this a tow was dispatched to tow the vehicle. As you did not accept the insurance at the time of rental you are responsible for the tow and replacement key charges.
  
  I apologize for any misunderstanding and thank you for the opportunity to respond.
  
  
  Consumer Response /* (3000, 7, 2022/08/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was forced to take the tow since no one from hertz would tell me where to have to car towed too or never retuned my numerous messages to hlep me. They sent the same AAA service I had aleady contacted. This response shows how they could care less about how they handle their gold customer. I found their response unhelful or they never read the detailsin full on this complaint.
  
  
  Business Response /* (4000, 9, 2022/08/18) */
  
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  This correspondence is being sent in response to ****** ******.
  
  While we understand our previous response was not the desired outcome, we must advise that our decision and response remain unchanged. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found the same rental deal with Priceline and Hertz direct for a vehicle rental. The rentals were for the exact same date, the exact same times, the exact same location, and the exact same vehicle. They were both post pay. I read Hertz's Best Rate Guarantee offer that says "Our Best Rate Guarantee - When you book directly through a Hertz website you can feel confident that no other online provider will beat our prices for a Hertz rental vehicle." I filled out the form for Hertz to match the price and give a 10% discount as they say they will do. I provided them with both Hertz reservation numbers (the one from Priceline and one from Hertz) showing a $20/day difference in base daily rate. They responded it and said they cannot honor it. Here is what they said exactly in their email: "Thank you for contacting us. I appreciate the opportunity to review your concerns. We apologize for the delay in response. We apologize for any inconvenience. We understand that you wanted to match your rate with a price. We regret to inform you that we cannot do price matching since Priceline and Hertz are different companies." This makes no sense as Priceline is an online provider that books Hertz rental cars. I feel that the guarantee is deceitful and a false offer.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 10, 2022/08/23) */
  BBB Case: XXXXXXXX
  
  This is in response to ***** *******,
  
  I am sorry for any misunderstanding regarding our policies for our Best Rate Guarantee. because your second booking was made through Priceline which is considered a tour/auction agency we could not honor the lower rates. I have provided our exclusions list for this offer which can be found on our website Hertz.com.
  
  Exclusions, Terms & Conditions
  
  Our Best Rate Guarantee applies to:
  The "base rate" quoted for the vehicle (which does not include tax, fuel, surcharges or any other ancillary charges or optional extra taken). Only daily, weekend, and weekly rentals ore available. Other rental lengths ore excluded.
  Reservations made at least 72 hours in advance of your rental by going direct to a Hertz website and booking the lowest available rate for that vehicle group.
  Rentals at all locations in the USA, Canada, Europe, Middle East and Africa (excluding Kosovo, Macedonia, Malta, Poland and Tunisia).
  Our Best Rate Guarantee does not apply to:
  Rates obtained through use of discounts, coupons, upgrade offers, pre-negotiated (e.g. group, government, corporate, tour, insurance replacement rental, or in some cases online travel agencies) or similar rates, such as any other rates linked to a CDP number.
  Rates that may be found on auction websites or sites which do not display the name of the car rental company until after purchase.
  Any rate comparison that is not genuinely like for like. For example, pre-paid ("pay now") rates cannot be compared to non-prepaid ("pay later") rates.
  Rates from other car rental companies or other brands provided by Hertz (including, without limitation, Dollar, Thrifty, Firefly and Ace).
  Car rental components of inclusive, package or other bulk, bundled or similar non-retail rates.
  
  While I understand this is not the desired outcome, I hope you can respect our position in this matter.
  
  Thank you for contacting us.
  
  
  Consumer Response /* (3000, 12, 2022/08/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Priceline ended its practice of allowing bidding/auctions in 2016. It is in fact no different than Hotwire, Travelocity, Orbits, etc., etc. in the way cars can be rented. Please provide documentation that Priceline meets the requirement of being a "tour/auction agency" as I do not agree with this definition. This particular sentence does not apply: "Rates that may be found on auction websites or sites which do not display the name of the car rental company until after purchase." Hertz was the up front stated company and this was post paid. Your statement upfront in your guarantee "you can feel confident that no other online provider will beat our prices for a Hertz rental vehicle" is inaccurate and misleading. I stand by my complaint and if you are not willing to adjust policy language or honor your guarantee, I will follow up with letting potential customers know of the deception through online travel review sites and negative feedback on Hertz's site. I too hope that you can respect my position in the matter.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from this location. I returned it and it was even inspected by them and cleared by them. They said they would email me a receipt. They never did and still continue to charge me daily for it. It is a tesla and they could very well track it if they wanted to. I call them and they don't respond or immediately put me on hold and never pick up from hold. I'm at a loss at what to do. I noticed in the reviews that this is a common practice for this location and to continue to charge someone like this is very unethical. Being charged 103/day and no way to get in touch is so unreasonable.
  

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. I apologize for the delay in your rental being closed. The rental is now closed and attached is your rental invoice.
  
  Please be advised the additional authorizations that were held on your account have been released by our system.
  
  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/8/2022 I reserved a vehicle online through hertz's website at the location in *******, ***** (confirmation # K1521583671). The total for this rental was $811.27. I called the *************** location the following day (6/9/2022) to inquire about having the vehicle delivered to ***************** at *************** (less than a mile away). After being put on hold I was told that wouldn't be a problem, and my information was confirmed by the local agent. I called the location again a few days prior to my arrival to confirm the vehicle would be at the airport after I received a confirmation email thatwith the local location as the pickup. I was told it would be there. At no point was I told that the rate I reserve the vehicle at would change. The agent did not inform me that they were making a new reservation. I did not receive any email indicating that my charges would change. The paperwork I received when I picked up my rental was blank except for my name. I was not aware of the charges until I received my credit card statement on 7/27/22 and saw that the charges were $1536.11. I looked up the receipt online (M13420470) to find my weekly and extra date rate changed significantly. I contacted customer service 7/27/22 and was told by the initial representative that there was nothing to be done. I then spoke with a supervisor who had me submit the initial rental confirmation email to customer relations, I spent over 1.5 hours on the phone with the supervisor. He led me to believe there was a discrepancy in the way the second reservation was made. That supervisor suggested I submit my original confirmation email customer relations to get a case reference number ( ********). Had I been made aware of the significant changes to the charges I would have taken an Uber from the airport to the Hertz location.

  Customer Answer

  Date: 08/10/2022

  ***Document Attached***
  
  See Attachment/File: Gmail - Hertz ************** Case ************

  Business Response

  Date: 09/16/2022

  BBB Complaint: 17839262
  RR# M13420470
  This is in response to ****************************
  

  We regret any misunderstanding regarding the charges billed for your recent *******, ** rental. Rates are only guaranteed at the time the reservation is confirmed, any changes made to the reservation prior to pickup are subject to a rate change or increase.
  
  As a customer service gesture, the ********************** has been adjusted to reflect your initial reservation. A credit of $893.26 was processed to the credit card on file. Please allow 5-7 business days for processing.
  
  
  Thank you for contacting us. 

  Customer Answer

  Date: 09/17/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/05/22, I rented a small SUV from the Hertz on Baum Blvd in Pittsburgh, PA (RR#XXXXXXXXX). For reference, I live 0.1 mile from this location and have previously had only positive experiences. On this occasion, however, Hertz fell way short of its own cleaning standards. The interior just didn't feel clean. Every key contact surface that I swiped with disinfecting wipes subsequently revealed dirt and grime; the dirtiest surfaces were the steering wheel, shift lever, and door handles. That's extremely disappointing and concerning. There were also random pieces of hair strewn about the passenger seat and on the dashboard. There were also what appeared to be chewing tobacco stains on the interior compartment near the rearview mirror. I cleaned all of that. There was debris on the carpet, crumbs in the rear door compartments, and dust on the vents. There is abundant evidence the rental wasn't remotely cleaned or sanitized consistent with Hertz's own promise of a cleaning process that's stringent and thorough. Customers shouldn't feel like they have to spend time or money making sure their own rental is trip-ready. That's a reasonable expectation when renting a car and I hope Hertz will take this situation seriously.

  Business Response

  Date: 08/17/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. We appreciate the opportunity to assist.
  
  The condition of the vehicle you received is a concern to us, and I apologize for the inconvenience you experienced. We always want to provide quality vehicles to our customers and we appreciate you letting us know of your experience.
  Please be assured we will address with our local management to prevent recurrence.
  
  As a gesture of apology to you, I have provided 950 points to your Hertz Gold Rewards account. Please utilize these towards a future rental on us.
  
  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.
  
  
  Consumer Response /* (2000, 7, 2022/08/16) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I appreciate the thoughtful response and sincere effort to both acknowledge and ameliorate the situation. Thank you for taking the time to review my concerns.

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a Tesla Model Y from Hertz, picked up on Aug 02, 2022 12:28 AM and scheduled to return on Aug 06, 2022. When I first pick up my car, the car (#1) had a strong marijuana odour - I asked for an exchange and was provided with car #2. Car #2 was missing from the lot and I had to ask for another exchange and received car #3. All in all, it took over an hour just to get out of the lot. Car #3 (NV plate# ***U24) only had 22% charge when I received it. Hertz was supposed to "provide the ** at time of vehicle pick-up with a battery charge of 80%". I had to go charge the car first thing after leaving the lot which incurred in a loss of my time and Tesla Rebill fees. When I needed to go charge for a 2nd time, the *** J1772 charging adapter was missing from the vehicle - as a result, I could not charge the vehicle which resulted in using Tesla Superchargers exclusively and thus, incurring a total of $80.02 in Tesla Rebill fees.Also, I was pulled over by police for not having a front license plate. ****** law requires vehicles to display front and rear license plates at all times but ********************** gave me a vehicle with a missing front license plate!As a result of not being able to recharge due to the missing adapter and a missing front license plate, I had to return the car to Hertz after less than 24 hours. In addition, my rental rate ($92.68/day) changed to a higher daily rate ($141.97/day) as I did not end up renting for the week. However, I don't believe this is fair as Hertz provided the vehicle with only 22% charge, did not provide the *** J1772 charging adaptor to even charge the car, and gave me a car with a missing front license plate; therefore I had no choice but to return the car early. Hertz did nothing to compensate, not even an apology. Rental Record# *********. Reservation# K1943186748

  Customer Answer

  Date: 08/23/2022

  As of August 23, 2022, Hertz has not contacted me to resolve my complaint.

  Business Response

  Date: 09/19/2022

  BBB Complaint: ********
  RR# *********
  

  This is in response to *****************
  

  We regret any issues you encountered during your rental pickup at the *********, ** location. Upon receiving your complaint, we reached out to the local leadership team regarding the condition of the vehicle you received.
  
  When a customer experiences issues or are unhappy with the vehicle during their rental time frame, we recommend they contact our ************************** team (ERS) for immediate assistance such as a vehicle exchange, repair, tow, or to make record of your concerns. We do not have record that you contacted ERS to make record that you were pulled over by the police. Per our discussion with the local management team all charges equipment was found in the vehicle at return.  
  
  Furthermore, according to our records the vehicle was returned early. In accordance with the terms and conditions of the Rental Agreement any changes made during the rental timeframe are subject to a rate change/increase.Therefore, the charges are correct, and an adjustment is not possible.
  
  Thank you for contacting us.