Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  PO Box 31166 Tampa, FL 33631-3166

• 

  Hertz

  2905 N 32nd St Fort Smith, AR 72904-4202

• 

  Hertz

  114 International Way Huntsville, AL 35824-0000

• 

  Hertz

  315 Malalpine Cresent Fort McMurray, AB T9H 4Y4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Hertz on 7/28 to Return on Tuesday 8/2. On Monday 8/1 I tested positive for Covid-19 and had to follow new steps to get the car returned. Per Hertz's protocol, I had to call their roadside assistance to have the car towed to one of their cleaning facilities. The roadside team told me I would have to pay towing charges of $154.76 to have it brought to their cleaning facility. On Tuesday 8/2 the first tow truck never showed up despite them sending us confirmation it was retrieved. We found the car still sitting in our parking spot the next morning and had to call yet again to get it picked up, which did not occur until **** that evening. Since that day, Hertz has been charging me daily saying the car was never returned and they are unable to close the contract I have open. I have called their customer service department numerous times, and spoken with muktiple people who all tell me they have sent a request to have the contract closed, but it will take another ***** hours. The facility that has the contract open has no direct phone line posted online or anyway to reach them despite walking in, which I am not able to do because I have Coivd-19. The customer serice line also states they have no way to reach them, so I am left getting charged daily while being given a run around for why no one can stop these charges. I am currently up to $700 in extra charges with an additional $100 being charged every morning. The customer service team has given me no answers or help to resolve this and I have no way to contact the facility placing these daily charges as no one has any way to reach them. I have a case # open with the customer service team, but even still keep getting bounced around and not given any answers. Case # ********. So far I have 6 seperate charges to my card totaling $743, every morning another $98 ges added.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  
  My name is ******* ****, and I rented a vehicle from Hertz Hobby Airport in Houston TX from July 27th-Aug 3rd. On July 27th, 2022, I rented a vehicle out of Hertz at the Hobby Airport in Houston TX. When I checked in, no cars in the GOLD section were available but a KIA SUV so I had no choice but to rent that vehicle. I noticed the car driving funny but paid no attention until several people were trying to stop me to let me know that "something" was hanging from the bottom of the vehicle, maybe the axle or something connected to it. So, I called hertz the next day (July 28th) to let them know and the agent on the phone stated that there was nothing she could do since there were no cars available and I would have to pay for a new reservation which would've been way more... so I decided to call on July 29th. I called and made a claim on the car (case number: XXXXXXXXX) and the agent stated to go back to the Hertz at the Hobby Airport to exchange the car which I did.
  
  
  I am very upset with Hertz for not monitoring and checking the vehicles they rent because if there was something wrong with the axle, that was a safety issue which could've ended up very bad for myself. On top of that, I filled the vehicle to make sure it was back at a full tank and picked up my new rental. I was inconvenienced and had to deal with several difficult agents. I've been with Hertz for very long and I want to know what Hertz will do about this situation.
  
  My case number is: XXXXXXXXX
  My rental agreement is: XXXXXXXXX
  My member number is: XXXXXXXX
  
  
  Sincerely,
  ******* ****

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB Complaint #XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response to ******* ****.
  
  All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $75.00. Allow 7-10 business days to receive if not sooner. As an apology for this inconvenience I have also added 950 points to your loyalty account to use towards a free rental on us in the future. We appreciate the time you took to share your feedback and look forward to seeing you on your next adventure. Thank you for contacting us.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a confirmed reservation for a rental car to be picked up in NYC at 126 West 56th Street in NYC. When I arrived, I was told they didn't have the car I reserved and "had no idea" when it would be available. The agent, Stan, sent me on a wild goose chase to find the manager in the bowels of the parking garage. When I complained about not getting the car I was PROMISED they asked me to leave. I called 1-800-CAR_GOLD for help and they blamed me for making my reservation using the Hertz website saying those reservations "are not guaranteed" and that it's up to the location whether they will have cars available. All in all a horrible experience and not surprising from a company that was bankrupt. They act and treat customers like a bankrupt company.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB Complaint #XXXXXXXX
  Hertz Res# KXXXXXXXXXX
  
  This is in response to ******* *****.
  
  I understand that the 126 W. 55th St. location was unable to secure your recent reservation with a vehicle, on behalf of Hertz I would like to apologize for any inconvenience this may have caused to you and your travel plans. The travel industry at large is experiencing high demand in travel while facing shortages in vehicle availability from the manufacturers. We remain committed to provide more fleet availability. As an apology for this inconvenience I have added 950 points to your loyalty account to use towards a free rental on us in the future. We appreciate the time you took to share your feedback and look forward to seeing you on your next adventure. Thank you for contacting us.

• Initial Complaint

  Date:08/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about July 7, 2022, I logged into my Bank of America app and seen several pending charges from Hertz rental car. Well, since I hadn't rented a car from Hertz, I immediately called my bank to dispute the charges which resulted in me having to cancel my credit card & get a new one. Therefore I was unable to use that card until my new one arrived. So when my new one arrived I logged into my app to see if my account had been back in good standing, just to see another charge from hertz in the amount of $1026! I immediately called Hertz, gave them my information, and they had no recollection or record of the charge. So I proceeded to call the bank who informed me to wait several more business days to see if the charge would go off before filing a claim. So, I did exactly that and before contacting Hertz, I had received a notification from Experian that my credit has dropped 40 points. Well, this is not some thing that I am taking lightly now! So I immediately called hertz back, they still could not locate the charge, then I thought maybe they need my old credit card number, well, thank God I had a picture of my old credit card. So, upon providing my old credit card #, the customer service agent was able to locate the charge. He then informed me I needed to talk to the fraud department for pending transactions and he provided me their email address, I asked him the details of the name of the person that rented it cause all they had was my #. He stated he could not give me that info. So I immediately contacted the fraud dept via email. They then asked me for the rental number,location, and the dates the car was rentedWell, I cannot provide that information considering I never rented the car. I then informed them that the customer service agent located the unauthorized transaction with my old credit card number & couldn't they do the same since they are the fraud department?! Just to be sent another email from another person requesting the same information.

  Business Response

  Date: 08/10/2022

  BBB Complaint #********
  RR# or Res *** Not provided
  
  This is in response to ************************************
  
  I appreciate the opportunity to view your concerns. I can understand the frustration that this has turned into and the people that you have reached out to. This incident needs to be addressed with our *********************** Team for further assistance as we are going to need the credit card information to get started. If you could call ************ *************. Thank you for contacting us.

  Customer Answer

  Date: 08/24/2022

  ***Document Attached***
  I just seen this email located in my spam mail and seen that today's date is the day the case is closed. Unfortunately, I have not received any money back from Hertz, not any compensation at all whatsoever and I was on work related travel which made it impossible for me to call and continuously hound them for my money. I was told initially upon calling on one of the last attempts that I would receive my money within 5 to 7 business days. It's been past that and not a dime. My credit has continuously been affected negatively and continues to file because my credit limit has been maxed out from this outrageous charge Made by somebody other than me with no identification or anything of any type of support the identity of the credit card holder which is me and the credit card itself wasn't even used just the numbers on me. So I feel like I have been victimized and no one seems to think it's a big deal!
  
  ** i've attached several files showing my available credit in June prior to the charges and then my recent statement reflecting the significant negative effects it's had on my credit card and my credit in general. I've also attached a screenshot of the charge and all of the emails I've sent them
  See Attachment/File: C7F2715E-AC45-47AD-9598-DA77F7091E87

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB Complaint #XXXXXXXX
  RR# or Res ID# Not provided
  
  This is in response to ******** *********.
  
  I appreciate the opportunity to view your concerns. I can understand the frustration that this has turned into and the people that you have reached out to. This incident needs to be addressed with our Executive Customer Care Team for further assistance as we are going to need the credit card information to get started. If you could call 888.225.6610 Mo-Fr 7-7 CST. Thank you for contacting us.
  
  
  Consumer Response /* (3000, 11, 2022/08/24) */
  ***Document Attached***
  I just seen this email located in my spam mail and seen that today's date is the day the case is closed. Unfortunately, I have not received any money back from Hertz, not any compensation at all whatsoever and I was on work related travel which made it impossible for me to call and continuously hound them for my money. I was told initially upon calling on one of the last attempts that I would receive my money within 5 to 7 business days. It's been past that and not a dime. My credit has continuously been affected negatively and continues to file because my credit limit has been maxed out from this outrageous charge Made by somebody other than me with no identification or anything of any type of support the identity of the credit card holder which is me and the credit card itself wasn't even used just the numbers on me. So I feel like I have been victimized and no one seems to think it's a big deal!
  
  ** i've attached several files showing my available credit in June prior to the charges and then my recent statement reflecting the significant negative effects it's had on my credit card and my credit in general. I've also attached a screenshot of the charge and all of the emails I've sent them

  Business Response

  Date: 09/20/2022

  Complaint ID: ********
  
  This is in response to ************************************

  We apologize for any frustration caused; we can confirm the credit of $1026.96 was processed in full on 09/09/22 to the charge card billed ending in xx-****. This refund was confirmed to you via email correspondence by our **************** team on 09/16/22. Typically, when a credit is processed it will take up to 5-7 business days to show on a customers billing statement. However, this timeline is an approximate timeline as it is not determined by Hertz but by your financial institution. Please be assured this matter has been fully reviewed with appropriate management. 

  Customer Answer

  Date: 09/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car through Priceline. The company who issued the car is Hertz. Priceline is a third party and there is not much they can do. Hertz gave me a car in poor condition, I noticed after driving for 5 mins there was a loud rattling sound coming from the bottom of the vehicle. I drove from Dulles VA to Fayetteville NC. I got to NC and called Hertz Roadside Assistance, they were unable to find a replacement car 14-16. I was told to take it to Firestone in Fayetteville NC (Cross Creek Mall) and they did not have the part to repair the vehicle, this was an additional 4 hours. I had to drive home with the car in poor condition and I ended up coming back a day early because of it. Hertz is only refunding me for 1 day and totally is not abiding by their policy. This immensely inconvenienced my trip and put my life and passengers lives in danger.
  
  Hertz Policy states..
  
  PERS provides locksmith, lost key, flat tire, and fuel and battery service during your rental and includes a 24/7 hotline with a 90-minute roadside service guarantee. If a breakdown interrupts your travel, this optional plan offers up to $1,000 Travel Reimbursement if the vehicle is disabled and a replacement vehicle cannot be provided within 3 hours. Travel can be full of surprises, rent confidently knowing you are in safe hands.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB Complaint #XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response to *********** ******.
  
  All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. Based on my review and Hertz's dedication to customers, I can see that a refund was issued on 8.9.22 in the amount of $110.99 as well as a refund from Priceline for $55.75. See attached receipt. According to the ERS notes the vehicle did get serviced on 7.15.22 at Firestone. The optional plan you mention previous regarding breakdowns interrupts your travel can offer up to $1000 travel reimbursement if the vehicle is disabled, this is designed for out of pocket expenses. If you have any out of pocket expenses that you would like to submit in a PDF then do so and we will take a look at it and determine if there are any adjustments that need to me made. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Thank you for contacting us.

• Initial Complaint

  Date:08/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Charlotte ******** Airport on 07/31/2022 for a two day period, after driving the vehicle for approximately two hours I felt violent jerks to the left, this continued for over 6 hours of driving. This made my rental experience undesirable and request a full refund.
  Rental Record#XXXXXXXXX

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB Complaint #XXXXXXXX
  RR#XXXXXXXXX
  
  This is in response to ***** ****.
  
  All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. As an apology for this inconvenience We have added 950 points to your loyalty account to use towards a free rental on us in the future. We appreciate the time you took to share your feedback and look forward to seeing you on your next adventure. We hope you will respect our position on this matter as we consider it having been fully addressed and this matter closed. Further requests to revisit this matter will not be considered.

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from the DFW airport on a business trip. Before I could even leave the hertz parking garage, the employees made me return 2 different vehicles stating they needed maintenance. I was able to obtain a third vehicle, within 50 miles of driving this car, the vehicle starting smoking and ultimately lit on fire before I could pull over. The vehicle had to be towed so I called hertz and they refused to give me another vehicle or help me where I was. I had to cancel the reservation, they stated they would refund because of all the issues. Now, instead of canceling, they've been charging me daily since the vehicle was towed. The company will not respond to me either via phone, chat on the website or Facebook Messanger (which was their preferred method).
  This charge is on a company credit card. The total is amounting over a thousand dollars in charges.
  I will obviously not utilize this company in the future, but I would still like everything refunded. I need help with this as the company will not answer me about it. Several complaints have been filed to them.

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 9, 2022/08/23) */
  BBB Complaint #XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response to ****** ****.
  
  I appreciate the opportunity to review your concerns. All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $484.23. Allow 7-14 business days if not sooner to receive. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. All the authorization holds where released. Thank you for contacting us.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I'm ******* ****** I rented a car from hertz through a insurance claim in which I used the guy that hit me insurance. I went to pick up the rental and the hertz employee John .. Insisted that I get the damage waiver protection in the vehicle for the 1st week because I was only approved for 6days through the insurance and the total would be $200-$215 total I asked well what if the insurance company extends the rental his reply was it's optional to get more coverage I'm like ok really don't need it at all ...so the rental was extend three more times .. I goes to return the car and they said my balance was 632.00 I was like for what Ms.Star said the damage waiver I said John Who was on vacation at the time I Returned The Car told me he would only charge me for the 1st 6days it's optional if the rental is extended. Star said ok Mr ****** we won't close your rental out until someone from hertz calls you to discuss this matter .
  #1. I Never Received A Call From Hertz
  #2 Never Got A Detailed Receipt Of The Rental (Because They Didn't Close Anything Out) Yet They Still Charged My Credit Card $632.00 on something that was optional
  And I feel like This whole situation wasn't honest at all on the company end I'm out of work due to the loss of my personal vehicle because someone else hitting me now hertz wants to hit my pockets and using unethical tactics to do so. Might I Add The Car Was Returned Clean And Accident Free Also Filled I Followed All Rules Of The Rental Car Company Yet They Charged Me Triple the amount that I was told I had to pay initially because again John said the rest of the days are optional Mr. ******

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: HXXXXXXXX
  
  I apologize for any misunderstanding. As the Loss Damage Waiver (LDW) is for the full duration of the rental unless you return to the location to have it removed. As we are unable to substantiate a verbal conversation we must rely on the signed rental agreement (SRA) to verify your acceptance.
  
  For your records I have attached your SRA and final invoice.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Hertz midsize car rental online through Priceline. I was charged $326.73 to reserve the vehicle for the dates of 7/25/22 - 7/29/22. When my plane land in ************, ** on 7/25 I went to pick the vehicle up at that same location. I was asked about the fuel purchase option and I agreed to that for $61.95. I was also asked if I wanted premium roadside service or basic. I said I don't want either and asked if I had to have that. The employee said "I got you" and walked off to get the keys. I gave my credit card for the $811 hold. When I went to pick up the vehicle I realized it wasn't the car I reserved but a Jeep instead. This was annoying, but I was in a hurry so I left to continue on with my trip. A few hours later I got a Hertz rental agreement email and that's when I saw the additional charges. I was charged $44.95 for the premium roadside service, which I declined. Also an additional $169.95 for a loss damage waiver, which wasn't mentioned at all. I immediately contacted Hertz to explain I didn't want these services and to try to get them cancelled/removed. I was told to call the Hertz ************ location. I tried to contact them multiple times a day during my trip but no one ever answered the phone. Eventually a Hertz employee tried to call the ************ location as well and they also couldn't reach anyone. They said they sent an email to the manager requesting those charges be removed, but nothing was ever done. Another Hertz employee said I could dispute the charges once the vehicle was returned. I returned the vehicle on 7/29 at a Hertz ********, ** location. Then I contacted Hertz again and was told the charges couldn't be disputed because I agreed to them. I told them I never agreed to these services. I was told to file a police report. That seemed out of order for a bill dispute. I just want the services I never ordered or used refunded please.

  Business Response

  Date: 08/23/2022

  BBB Complaint #********
  RR#*********
  
  This is in response to ******************************
  
  I appreciate the opportunity to address your concerns. I did notice that a refund of $66.60 was issued on 8.7.22 for the fuel. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund an additional $195.16 for the insurance. Allow **** business days to receive if not sooner. Your total refund is $261.76. This is a good will gesture. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/22 I rented a car through Hertz at the Aurora location in Seattle WA while my car was being repaired. This was covered under the insurance claim. Hertz then charged me an extra $383.80, saying that I didn't return the car until 3/31/22. My car was finished at Caliber Collison on 3/18/22 and I was told to drop the rental off there by Hertz when I picked up my car. I spoke with the local Hertz agent multiple times and was told there was an error on their part and the car was picked up by them and taken to a different Hertz location and that's why I was charged extra. I was told that the case would be sent to the refund department and I should expect a refund in 7-10 days but have not yet received that. I'd really just like to be reimbursed for the time when I did not have the rental car as it was impossible for me to drive both my car and the rental at the same time.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 9, 2022/08/25) */
  BBB Complaint #XXXXXXXX
  RR# HXXXXXXXX
  
  This is in response to ****** ******.
  
  I appreciate the opportunity to review your concerns. After a thorough review of your account I have come to determination that there was a delay in processing the Manual adjustment and that we have expedited the process. The amount of $383.80 will go back on the card on file. Allow 7-10 business days to receive if not sooner. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.