Complaints

This profile includes complaints for Hertz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hertz

  8501 Williams Rd Estero, FL 33928-3325

• 

  Hertz

  5405 Airport Service Rd Tampa, FL 33607-1419

• 

  Hertz

  4500 E Speedway Blvd Ste 40 Tucson, AZ 85712-5325

• 

  Eagle Automotive

  2223 Memorial Pkwy SW Huntsville, AL 35801-5621

• 

  Hertz

  Ontario International Airport Ontario, CA 91761

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I'm ******* ****** I rented a car from hertz through a insurance claim in which I used the guy that hit me insurance. I went to pick up the rental and the hertz employee John .. Insisted that I get the damage waiver protection in the vehicle for the 1st week because I was only approved for 6days through the insurance and the total would be $200-$215 total I asked well what if the insurance company extends the rental his reply was it's optional to get more coverage I'm like ok really don't need it at all ...so the rental was extend three more times .. I goes to return the car and they said my balance was 632.00 I was like for what Ms.Star said the damage waiver I said John Who was on vacation at the time I Returned The Car told me he would only charge me for the 1st 6days it's optional if the rental is extended. Star said ok Mr ****** we won't close your rental out until someone from hertz calls you to discuss this matter .
  #1. I Never Received A Call From Hertz
  #2 Never Got A Detailed Receipt Of The Rental (Because They Didn't Close Anything Out) Yet They Still Charged My Credit Card $632.00 on something that was optional
  And I feel like This whole situation wasn't honest at all on the company end I'm out of work due to the loss of my personal vehicle because someone else hitting me now hertz wants to hit my pockets and using unethical tactics to do so. Might I Add The Car Was Returned Clean And Accident Free Also Filled I Followed All Rules Of The Rental Car Company Yet They Charged Me Triple the amount that I was told I had to pay initially because again John said the rest of the days are optional Mr. ******

  Business Response

  Date: 08/29/2022

  Business Response /* (1000, 5, 2022/08/16) */
  BBB CASE#: XXXXXXXX
  RR#: HXXXXXXXX
  
  I apologize for any misunderstanding. As the Loss Damage Waiver (LDW) is for the full duration of the rental unless you return to the location to have it removed. As we are unable to substantiate a verbal conversation we must rely on the signed rental agreement (SRA) to verify your acceptance.
  
  For your records I have attached your SRA and final invoice.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon return of rental car, the return agent told me I could go on and they would email the receipt. I am on file as a Hertz Gold Member. No receipt has been received and it's been 7 days. The rental was never closed out. They continue to authorize charges on my credit card. The local office will not answer the phone. The national office has simply opened a case. Posted Google reviews show that I am not alone in this experience. When I try to look up the rental on their website, using multiple methods, including their own rental record number, it's as if the rental never existed, yet they can find it when you call the national number. My complaint is against both the Hertz location at Memphis International Airport and Hertz Worldwide.
  

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. Please accept my sincere apology for the delay in your rental being closed. Your rental is now closed and attached is the rental invoice.

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 2, 2022, I made and Pre Paid for a reservation with Hertz in Bedford Heights, OH, (reservation #***********) for a Commercial Van, rental to begin on August 19, 2022. Today, August 5, 2022, I called Hertz to confirm the van rental and ask a few questions. When I called I was told they won't have a van for us. When I explained I already reserved and paid for it, they said they won't have a van. The explanations varied from all wrecked to sold out.
  
  When I asked about alternative I was told to call U Haul.
  
  We have made plans for the van for these dates, have lined up people to help and pre paid other money in connection with having the van on these dates. it is the reason we reserved it six months ahead and pre paid for it. Now, we are told to call U Haul.
  
  I don't want to be a problem for Hertz in Bedford Heights, all I want is for them to honor the prepaid reservation and would appreciate your help.
  
  Thank you,
  
  ****** *** ********
  XXX XXX XXXX

  Business Response

  Date: 08/24/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB CASE#: XXXXXXXX
  Res#: ***********
  
  Thank you for contacting us. I am very sorry for any inconvenience. The rental location has advised they can provide either a box truck or a minivan as they will not have a cargo van available for your 08/26/22 reservation.

• Initial Complaint

  Date:08/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transition: 05/06/22
  Rental Agreement Number: XXXXXXXXX
  Renter Name: *********** (Spouse)
  
  Hertz charged our credit card for the wrong amount, as they indicated we rented the car for four days, instead of just one day. Amount was reversed on our credit card, however, their invoice still shows incorrect information.
  Repeated attempts to obtain accurate invoice, and have since been sent to collection agency. Invoice indicates car was rented on 05/06/2022 and returned on 05/10/2022. Invoice also includes an unexplained Misc. charge in the amount o $111.24 that we have been unsuccessful in identifying.
  
  Car rental was needed because flight delay caused us to miss our connecting flight and Alaska Airlines offered to reimburse us for the cost of the car rental, due to needing medical attention for a sick infant. Car was rented from Seattle International Airport on 05/06/2022 and return to Portland International Airport on 05/07/2022.
  We have asked to have the returned day corrected to reflect the actual date of return and they have refused to do so. This invoice inaccurately shows that we rented the car for four days. Alaska Airlines has refused to accept the invoice, as they will only reimburse for one car rental day and the invoice reflects four days.
  While we were working with Hertz (over the course of 3 months) it was never brought to our attention that the invoice would be sent to a collection agency if not paid in full. If this was disclosed to us, we would have just paid what was owed for the rental.
  Hertz has sent invoice to a third-party collection agency and has refused to work with us any further and have been advised that since it was sent to the collection agency, they can no longer adjust any information on the invoice.
  I have since contacted the collection agency, after speaking to Hertz one final time, and the balance of $471.54 has been paid in full.
  It was never about not wanting to pay for our rental, we just need an accurate invoice.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 5, 2022/08/12) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  A review of our records indicates an adjustment was previously made, however after the refund was provided there was a chargeback. This resulted in a balance owed as the funds for the one day rental were not collected.
  
  
  Consumer Response /* (3000, 7, 2022/08/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This does not provide any information about the incorrect information listed on the final invoice. They indicated the car was rented on 5/6/22 and returned on 5/10/22. The car was only rented for one day, but the invoice shows it was rented for 4 days. I need an invoice that accurately reflects the days the car was rented and returned.
  
  
  Business Response /* (4000, 9, 2022/08/17) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to ***** ***.
  
  We apologize for any confusion caused by our previous response. As advised, the billing of the invoice was corrected to reflect the correct return date and a credit of $1095.64 was processed on 05/13/22. After we provided a refund of the billing error, we received notification from your bank that a dispute had been filed for $471.54 and a chargeback processed on 05/21/22. As an additional credit was not warranted after the refund was provided by our billing team, the balance of $471.54 was sent to our Direct Billing team for collection. This balance remains unpaid and must be settled by contacting our partners, Viking Client Services, at XXX-XXX-XXXX.
  
  
  Consumer Response /* (4200, 11, 2022/08/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have attached a statement from Viking that has indicated the balance has been paid in full, the same day I last spoke with a manager from Hertz. I was informed that the account was closed and transferred to a third-party collection agency. There is no longer a balance due.
  What I am asking from Hertz is to have the final invoice corrected to indicate the day the car was rented (5/6/22) and returned (5/7/22). This is not an unreasonable request, yet Hertz still refuses to update this and provide me with an accurate invoice.
  Again, I need a final invoice that reflects the actual dates for the car rental. I am no longer interested in responses related to the billing matter, as this has been resolved. I have attached a payment confirmation for your review.
  Please provide me with an updated invoice or statement that supports that dates the car was rented. That is all I am asking for at this point.
  
  
  Business Response /* (4000, 13, 2022/08/20) */
  
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to ***** ***.
  
  We apologize for any inconvenience caused; however, since the file was moved to collections previously we are unable to make any changes to the invoice as it is no longer available to us. Rest assured this information is noted; however, an updated invoice cannot be processed.

• Initial Complaint

  Date:08/05/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The absolute worst experience I have ever had renting a vehicle. It started with Hertz calling me a day before our vacation and stating they didn't have a vehicle for me, after a vehicle was acquired I drove about 30 miles to the engine overheating and oil light on. The vehicle oil was bone dry, I called roadside service and was given a voucher for a take5 after waiting and putting my my vacation for 2 hours the oil was added the rep then asked ne to check for a spare tire just in case I then found dried vomit covering the trunk of the suv which was forced to then get an exchange at the SAT Airport. After picking out the exchange vehicle I spent an hour updating the contract with much confusion and then 3 $500 charges on my card to find out that my contract didn't get extended to match the time I picked up the exchange vehicle. I swallowed the bad news and gathered the family for our trip. Once arriving in Alabama we hit a torrential downpour and the vehicles sunroof which was closed fully, poured water in the cab filing up the cup holders storing my wallet, airpod pros, and iPhone. Upon dropping off the vehicle with a full tank and following instructions I was notified today 8/5/22 that my vehicle had not been received and I was being extended to 8/6/22 and was then charged another fee of 1396.00. Lastly, I called to talk to the billing office and all they could do to help was $100 voucher... is that seriously the best that this nationally known company can do.. what an utter disappointment. Thank you for the massive stress and destroyed personal property
  
  Saturday we dropped the vehicle off with a full tank and by Monday it stated we hadn't dropped it off yet. Once aga

  Business Response

  Date: 08/09/2022

  BBB Complaint #********
  RR# *********
  
  This is in response for ****************************
  
  I apologize for the condition of the rental you received; this is concerning to us as well due to the high standards of cleanliness we stand by as a brand. All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $105.71. Allow **** business days to receive if not sooner. All the authorization holds were released. I have also put **** pts into your Gold account which is good for 1 free rental day for specialty (SUV etc.) vehicles or 2 free days for up to a Luxury 5 door sedan. If there is damage to any belongs or personal items then you can send pictures of your damage in a PDF so that it can be further reviewed. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.

  Customer Answer

  Date: 08/18/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am unable to attach any proof of the damage to my electronics at this time, I currently have an appointment with Apple to look at the phone and AirPods to provide me with a damage report. As for my wallet the pictures and punch cards were damaged but can be replaced.. I do have video and photographic proof of the water coming out of the sunroof if you need that.

  Customer Answer

  Date: 08/23/2022

  ***Document Attached***
  Per Apple Support I was directed to go to Mobile Kangaroo a ********** Service Provider. They stated there was clear water damage to the Airpods and Case I have attached the only proof they could provide me with. They assessed my iPhone ******************************************************* to take apart the phone to verify if there was water damage showing on the liquid contact indicators. I stated that I would not be paying for that charge he did indicate that the speakers were muffled which would indicate water damage but would not print anything out without taking apart the phone. He stated this would take a while due to the new adhesive that apple uses on the newer iPhones. If anything further is needed please let me know.
  See Attachment/File: Airpod Repair.pdf

  Business Response

  Date: 09/01/2022

  Business Response /* (1000, 5, 2022/08/09) */
  BBB Complaint #XXXXXXXX
  RR# XXXXXXXXX
  
  This is in response for ****** *******.
  
  I apologize for the condition of the rental you received; this is concerning to us as well due to the high standards of cleanliness we stand by as a brand. All Hertz vehicles are to be properly cleaned, serviced, and in good mechanical condition before being released for rental. We always want to provide quality vehicles to our customers and certainly appreciate you letting us know of your experience. Your comments have been forwarded to the Area Manager for internal review and any corrective action deemed necessary. Based on my review and Hertz's dedication to customers, I have determined it is appropriate to refund $105.71. Allow 7-10 business days to receive if not sooner. All the authorization holds were released. I have also put 1900 pts into your Gold account which is good for 1 free rental day for specialty (SUV etc.) vehicles or 2 free days for up to a Luxury 5 door sedan. If there is damage to any belongs or personal items then you can send pictures of your damage in a PDF so that it can be further reviewed. Please accept my sincere apology and rest assured that we are taking internal measures to prevent this from happening in the future. Thank you for contacting us.
  
  
  Consumer Response /* (3000, 7, 2022/08/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am unable to attach any proof of the damage to my electronics at this time, I currently have an appointment with Apple to look at the phone and AirPods to provide me with a damage report. As for my wallet the pictures and punch cards were damaged but can be replaced.. I do have video and photographic proof of the water coming out of the sunroof if you need that.
  
  
  Consumer Response /* (3000, 10, 2022/08/23) */
  ***Document Attached***
  Per Apple Support I was directed to go to Mobile Kangaroo a Authorized Service Provider. They stated there was clear water damage to the Airpods and Case I have attached the only proof they could provide me with. They assessed my iPhone 13 Pro Max and stated that they would have to charge me to take apart the phone to verify if there was water damage showing on the liquid contact indicators. I stated that I would not be paying for that charge he did indicate that the speakers were muffled which would indicate water damage but would not print anything out without taking apart the phone. He stated this would take a while due to the new adhesive that apple uses on the newer iPhones. If anything further is needed please let me know.

  Business Response

  Date: 09/20/2022

  BBB Complaint #********
  RR# *********
  
  This is in response for ****************************

  Thank you for your response. Any video/photos you have that you would like to share can be added to our files and shared with appropriate management. You may upload this information into the BBB case or email it directly to us at ***************************************************. 

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car in Reno on July 25th 2022 at hertz on vassar st.
  Over the phone I was told the rental would be $122
  The manager ask for license and credit card for my information to start the rental process.
  After pre paying $91 gas and insurance for $21.
  The total was $234/plus a $200 deposit
  
  I said ok "I'm ready to pay "and she said you've already been charged via your credit card. And I specifically asked her , when I get to LA my deposit will be refunded of $200 and I will pay $234? She answered yes
  
  
  Low and behold my credit card was charged $623, I realized this when I made it back to Los Angeles to return the car. No where on the contract I signed told me the price of $623. The people who i returned the car to even agreed it was unfair and that I paid too much.
  
  I'm feel I've been tricked and took this persons word that my total charge would be $234 after the deposit. I was in a rush to get back home for a family emergency from a vacation I was on.
  
  I've tried to call hertz customer service many times about this and they tell me to contact the manager at the location.
  Allison the manger at the Reno branch who lied and said she wasn't the manager (Then speaking to another person at this office told me she was the manager.) told me only the billing department could adjust the account.
  
  I've been given the run around , and this person the manager Allison will not acknowledge or explain what happened, or apologize for misquoting me or making this mistake
  
  
  I've called Allison the manager 4 times in the last week and left several messages with the secretary with no call back. I believe they are dodging my calls and avoiding me to not admit their mistake.
  
  This business listing on google has very poor ratings for this very same issue.
  False advertising, over charges without consent, plus poor customer service .

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB CASE#: XXXXXXXX
  Hertz RR#: XXXXXXXXX
  
  This correspondence is being sent in response to a query made by ****** ******. Thank you for allowing us the opportunity to review your concerns.
  
  We apologize for any misunderstanding regarding the charges billed for your rental. Our records show your reservation under confirmation KXXXXXXXXXX was booked and confirmed at a rate of $211.99/per day plus applicable taxes and fees for a one-way rental from Reno, NV on 07/25/22 to Burbank, CA on 07/26/22. We show this rate was honored on your rental contract #XXXXXXXXX.
  
  In addition to the one-day charges, we show at the time of rental that the Loss Damage Waiver (LDW) and the Fuel Purchase Option (FPO) was accepted and signed for in the amounts of $29.04 for the LDW and $91.93 for the FPO. The total amount billed for your rental with the optional services plus the rental day came to a total of $422.85. Please find a copy of your signed rental contract attached for your review and record.
  
  The charges have been reviewed and are valid based on the rental contract as well as the terms of your reservation which disclosed your daily rental rate. If you refueled the vehicle before return, please submit your date and time stamped refuel receipt for review. Once received, we will review for a possible goodwill adjustment of the FPO charges.

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hertz ref. no. XXXXXXXXX
  Hertz keeps sending us fraudulent bills for a rental reservation we never made. The bill is in the name of a Timothy Hall (whom we don't know), and was sent to our address. We contacted customer service on June XX (XXX-XXX-XXXX) and then on July 18 we called the executive customer service number on the BBB web site (July 18) and both times they assured us the matter was resolved.
  We are now getting collection notices to Timothy Hall at our address. We are the original and only owners and occupants of the home.
  We are long time Hertz gold members in good standing and want this fraudulent billing resolved.

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/09) */
  BBB CASE#: XXXXXXXX
  
  I apologize for this error. I have sent the information to our Collections team asking that they remove your address from the file.
  
  
  Consumer Response /* (3000, 7, 2022/08/09) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like some concrete documentation from Hertz that shows that the collection process with our address has been terminated. Just stating the company will contact collections is not an adequate response.
  
  I had previously contacted customer service twice in two months and they assured me verbally that they took care of this matter. However, the problem continues and was escalated to a collection agency. I just get lip service. I would like documented facts.
  
  
  Business Response /* (4000, 11, 2022/08/25) */
  BBB CASE#: XXXXXXXX
  
  This correspondence is being sent in response to ********* ********.
  
  we apologize for any concern or frustration caused; however, as previously advised our collections team has been notified to update the address being utilized for the debt collection. As the rental and debt are not listed under your first and last name, we cannot provide further documentation pertaining to this matter. Please accept our apologies for the error made with the billing address and rest assured this has been updated on our end as well.
  
  With this in mind, we consider this matter as being fully addressed and closed. Further attempts to revisit this matter will go without response.
  
  
  Consumer Response /* (2000, 13, 2022/08/25) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car with Hertz on July 27th to be picked from San Diego California at Grand Hyatt hotel location. The pick up day was August 4th at 9am. The booking was confirmed by the company and the payment was collected in advance. We arrived to collect our vehicle at the scheduled time. However, the vehicle was not ready at 9am. It was not ready at 10am as well as an hour later. We wish to be compensated for this horrible experience.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/09) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. Please accept my sincere apology for the long wait you encountered. As a gesture of our apology I have issued a refund for one day of your rental in the amount of $63.44. Please allow up to 7 business days for the credit to post to your account.
  
  Please know that we take all customer concerns very seriously and I want to thank you for allowing me the opportunity to review this matter.

• Initial Complaint

  Date:08/04/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car with hertz and they overcharged me. I rented car on July 29-Aug 2 and drove 127 miles. I used only 1/8 tank of gas. Hertz rent a car charged me for a full tank of gas, which was a gross overcharged amount of $110.00 +tax for a total of $125.71. This is not right and I called Hertz to try and resolve the issue, but they refuse to correct overcharges unless I can supply a receipt for the fuel.

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/08/09) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  We appreciate the opportunity to assist. I have reviewed your charges and can confirm you were incorrectly charged. Therefore I have issued a refund of $125.71 to your credit card. Please allow up to 7 business days for the credit to post to your account.
  
  Please be assured we will address with the local management to prevent recurrence.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Qd0551
  I don't know how a person can walk into Uber hertz rental get a Tesla drive off with our insurance. And then I come do it the right way and told they were never paid for model 3 when you all
  We're paid and my Chp
  7 ensured the bank was paid as well. So remove the block off my account please? I only do Uber part time with rental no other reason and I work full time. I paid hertz through the bank. And my bank didn't reject anything. Please call me when get this. The only proof is that to have the bank information that it was not rejected period. I also included the Chevy Malibu payment from ascend bank. And I have not rented in months. Now the bank I have who cares you can not have an contract over period of time! Can someone do the job correctly?????

  Business Response

  Date: 08/25/2022

  Business Response /* (1000, 5, 2022/08/10) */
  BBB CASE#: XXXXXXXX
  RR#: XXXXXXXXX
  
  Thank you for contacting us. A review of our records indicates your rental dated 12/17/21 - 01/21/22 has a balance owed of $2348.30. There was a chargeback by your credit card company on 02/15/22. This happens when a consumer disputes the charge with their financial institution and the merchant doesn't receive payment.
  
  Please provide your credit card statements from January 2022 to current date for additional review.