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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 623 Customer Reviews

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    Review Details

    • herb k

      Date: 08/04/2024

      I picked up my car at 2am on 7JUL2024 and the mostly bald white male employee on the counter added car insurance to my form without asking me. missed it because i was so exhausted. as I already pay for insurance through anothers travellers program i would have refused if he had actually asked me. I submitted a complaint and never heard back. I will NEVER rent from thrifty again.

    • LaQuandra F

      Date: 08/03/2024

      I rented a car for 2 days at the rate of $91.36 per day, total estimate was $324.50. When I was boarding plane I recieved a receipt by email where all the rates had changed. My credit card was charged for 2 days at the rate of $474.50 per day and my total charge was $1357.53. I could never get a human on the phone. Someone finally responded to one of my fully detailed emails about 2 months later giving two phone numbers where I couldn't speak to anyone and then a rental suspension phone number where I couldn't be helped. Finally I was told by email that there is not a number to speak to someone by phone and that I could only reach customer service by email. I was asked for all the information that I had already provided. I provided my rental record number along with the estimated receipt for the rate that i agreed to and signed electronically versus the receipt I was emailed with the huge rate difference. Needless to say that nothing has been resolved and I'm out of a couple of hundred dollars. This is pure robbery and I'm not sure how a company can get away with this legally! How can a company provide phone numbers where you can't get in touch with a customer service representative and steal money from credit cards?!? I will never rent a car from Thrifty!!! I also still want my money that's owed to me back!!


    • Simon T

      Date: 08/02/2024

      Bait and switch, provided me with a competitive quote online and then added on three charges for gasoline, storage, and convenience at the airport without providing any information or questioning whether I was interested. My first response from customer service took well over a week and they refused to acknowledge their manipulative business practices or provide a refund. They are affiliated with Hertz, beware when attempting to rent moving forward.

    • Kevin K

      Date: 07/31/2024

      This milliniel run company hey are pathetic - NO PHONE SUPPORT AT ALL!!!!!!!

    • Angela F

      Date: 07/29/2024

      Thrifty is a complete scam and I will never be renting from them again. The woman who checked me in pressured me to purchase all kinds of insurance and other add ons after repeatedly telling her I declined. I returned my rental with a full tank of gas. Two weeks after my trip and refund of my entire deposit (which I wasnt informed would be needed) I notice a charge to my bank account for tolls and fuel. I returned the vehicle with a completely full tank of gas!! And I never received a bill for any of my tolls! Complete money grab scam of a company. Ill pay more to rent from a reputable company next time.

    • Gabriel R

      Date: 07/27/2024

      I rented a car thru Expedia prepaid arrived at the pic up location and the person helping me told me he would upgrade me from a basic small car to a small suv for free. I didn't need the upgrade but he insisted it would be better so I said OK. They then charged me a extra 250 and said it was a hold and when I returned it it would get refunded. I turned it back it and now they are refusing to refund the 250. Don't ever rent from them they scammed me out of a extra 250 on something I had already pre paid for

    • Christine M

      Date: 07/27/2024

      First time renting from Thrifty. I rarely make the same mistake twice, so ... rented a car in ******* in September. Reserved the car March 3. My flights were changed by the airline 2 or 3 times. I could no longer pick up the car because I was arriving after they closed. Despite notifying them to try to work it out or cancel more than 30 days in advance, it could not be worked out and they refused a refund. Apparently, somewhere on the page it said Non-Refundable. (I didn't see it.) Well whether they can ******* do that is one thing, but whether they SHOULD is another. Logically, if they had allowed me to cancel and rebook another car the next morning they really would have lost nothing. Or a process that works for arrivals after 5:00 p.m.? But I guess they don't understand repeat business is often the easier way to get clients than to attract new ones. In addition, there is nowhere to call and talk to a person. It is a call tree where all options lead to a recording. I tried the "Contact Us" button on their website and it also went nowhere. You know, after s******* $500+ from me, I think their car rental business is a "front" for a t**** ring. I had to work through a third party just to communicate with them. Now they have my money AND they can rent the car to someone else, and heck, maybe even a third person if that doesn't work out. I will of course steer clear of them in the future and screen shot every car rental page before purchasing in the future.

    • Christine J

      Date: 07/25/2024

      I rented a car for 5 days in *************, **. The car was dirty inside and windows hard to see out of, I let the attendant know. Returned car clean, full of gas and the attendant said looks great, youll get a receipt by email. 2 days later I get a charge for $400 for external wash. I emailed them and got a standard response if no refund. Ive asked for proof/pics anything. Havent heard back for 2 weeks. Cant find a number to get an actual person on the phone. I am so frustrated and wasting so much time in this total BS. ****** learned: take pics before and after. I want this company to give back all the money they stole from me!!

    • Rebekah B

      Date: 07/24/2024

      I'm floored by how terrible this experience was. First of all, they advertise a "manager's special" on their website, which they say could be any car they have in stock. When I got to pick up my car, they said it would be an electric vehicle, which would not work for me since I was driving somewhere with no electric hookup. But here's the good part: the counter rep said the manager's special is ALL electric vehicles, since no one will rent them otherwise. He said that every customer is mad about it when they find out, and that management knows that, but they just keep doing it to make money, and let the counter reps deal with the fall out. So I had to pay hundreds of dollars more to get a car I could use. In addition to that, so many things were broken: - They ask you to check in online ahead of time, which includes taking photos of your license and everything, but it turns out that doesn't work. The counter rep says it hasn't worked in ages, but they still have you go through it. - The battery died on the car key fob, so the car wouldn't start. I had to buy a battery to fix it myself. - I kept getting an "oil change required" alert while driving. - The car was dirty on the outside when I picked it up (which I don't really care about, but just another thing). I can't recommend enough that you go with a different car rental company!

    • Renee M

      Date: 07/23/2024

      Picking up after hours was a nightmare! They charged me $100 for gas, after I returned the car full. And you can't get a hold of an actual person to talk to. I had to dispute the charge through my bank.

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