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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 623 Customer Reviews

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    Review Details

    • Nicola G

      Date: 07/23/2024

      Rented from Orlando - explained that had a SunPass which was activated before leaving the parking garage. Returned to UK to find we have toll charges. Asked Thrifty for details of Toll charges they were passing on. No response. Made a formal complaint which Thrifty have not even had the courtesy to acknowledge.

    • Crystal A

      Date: 07/22/2024

      Dishonest and dimissive. I agree with ************** review. I've had a similar experience. She said "My experience with Thrifty has been incredibly frustrating. They billed me for a cancelled reservation and have continued to be impossible to reach/incredibly evasive about refunding this charge." That's totally what I'm going through. Each time I contact them, and it's only through an online form and they respond via email. It's difficult to get them on the phone. They've dismissed my request for a refund after cancelling my reservation within 24 hour period and insists that they've refunded the $1000 that have not been credited back to me. It's been 2 months and I'm still waiting for my refund. Avoid this company.

    • Linda P

      Date: 07/20/2024

      BUYER BEWARE! SW airlines connected me to Thrifty on their supposed discount car rental that comes with flight purchase. I used the link to reserve a car. At the car counter, I told the clerk upon checkout of the car that I wanted to use my own car insurance which I already pay for. He definitely said Yes, but then he typed in the added $35 per day charge for Liability. I took him at his word and was foolish not to read the papers upon checkout. They print out the charges AFTER you insert your credit card, and tuck it in an envelope while telling you where the car is. Very easy! Very stupid of me to proceed. But others were waiting and it seemed normal to proceed without looking at it. Upon returning the car, when I tried to explain that the clerk had not done what I said (let me use my own insurance) a clerk at a desk marked **************** gave me a separate customer service phone number. That phone number had a menu which told me to use herz.com to complain. There, they charge a dollar to chat with an AI expert. The phone menu said 5 during Central Time business hours would allow me to talk to a person. I waited until the right time, was put on hold with hideous devils singing a horrible song, took a shower while on hold, , and finally got a person with mediocre language skills who told me no refund or adjustment; you agreed to the terms. True. And a billionaire gets richer.

    • Kaitlin L

      Date: 07/19/2024

      Do not rent with Thrifty. Their representatives aren't transparent or upfront about additional fees that customers will be charged and are misleading on what fees are optional versus what are opt-in. In addition to this scam-like behavior, they do not have representatives you can contact via phone and only operate over email, which can take days or weeks for them to reply. There are plenty of other rental companies who offer a basic level of service you will never get from Thrifty.

    • Mark T

      Date: 07/16/2024

      Fraud and scam company. I pre-paid a car in Hawaii, after 3 month of return I was charged 306.94$ for fuel and the Loss Damage Waiver, which I did not agree to. I returned the vehicle with a full tank and had primary insurance through Geico. Additionally, since I booked using my Chase Sapphire card, I had secondary rental insurance, so I didn't accept and don't needed any insurance from this fraud company. Never ever ! Rental number *********, you can't call and speak with any person.

    • Muhammad W

      Date: 07/16/2024

      I rented a car from Thrifty Portland International airport in Oregon. I didn't purchase any pre pay gas. But i returned car with full gas. i just filled the gas like 5 min before returning from close by airport with 1 mile. But i was charged 70.17 dollar for FUEL & SERVICE. i tried to contact the Thrifty customer service. Automated message told me me send the fuel receipt at verify at hertz.com i sent the scanned copy of the gas receipt but still no body contacted me and refund me my money. i tried to contact some body at the rental location but nobody is answering my phone. this is looks like a scam these rental car companies are trying to steal people money and nobody is doing anything. may be we should file a Class actions law suite.

    • Michael D

      Date: 07/16/2024

      Thrifty/Hertz Car Rental in Boston Airport claimed I returned the rental car I had for 24hrs had a broken windshield. I was not aware of any cracks and did not agree to the $500 charge they added for the windshield. This is a scam and no evidence was provided of the damage and the receipt claimed I approved the charge which is false. No person to talk to, period. Perfect cover, scam people for $500, with no phone #'s to call to complain. BEWARE!!!! TOTAL CROOKS!!!


    • Joyce J

      Date: 07/14/2024

      I reserved a car with thrifty. They told me it would be $116 for a midsize vehicle. When I went to check in I was told they no longer have that car & they could give me another one for $370. I feel this was a bait & switch & wonder how many other customers they do this too. I told them no and canceled the reservation. I will not ever go through them again

    • Shante M

      Date: 07/05/2024

      I rented a car at MCO from 3/12/24 @10am - 3/14 @4:30pm. The original reservation charge was for $136.47 however at time of rental they changed it to $192.00. I've been trying to resolve this since 3/19/2024 and all I keep getting is emails asking me to provide the original booking which I forward every time. I forwarded the original booking and this is the 3rd time I'm being asked to send the same info and every time it's from a different person. My Thrifty Reservation is K**********-Thrifty Customer Care Case # ********. Not sure what is going on with Thrifty ... I just did another rental from them and the original booking for that rental was $248.. immediately charging $163 with a $85 balance to be paid at time of rental. At time of rental they charged $182.00. The over charges is getting very disturbing. There is no number where you can contract them to resolve the dispute. Sadly, customers are being directed to fill out an online form where I never heard back from for the 2nd rental issue Rental Agreement - *********. It's very painful and time consuming to go through this and NO ONE TO SPEAK TO :( .


    • Desiree D

      Date: 07/01/2024

      Crooks upcharged us 900$ while in Maui. The attendant said we’d be upgraded for a couple more dollars/day. Turned out to be an addict al 40$/day and she added insurance we did not request. You can’t speak to anyone they make you write complaints and get back to you 10 days later saying sorry she got you to sign for it. We will never rent a car from these crooks again


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