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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 622 Customer Reviews

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    Review Details

    • Susan W

      Date: 05/17/2024

      And thats too good for them. I rented a car through thrifty from ********* Airlines. My total was one ****** for unlimited miles on a compact car. I returned Three days after I had it and I returned it at a half a tank of gas because I was about to miss my flight which I did anyway I was charged $128 and to fill the tank. My total amount that they charged me was $487 And change Ive been trying to get them to reimburse part of it since March. I got a notice today that you returned it at a half a tank of gas and according to your thing thats how much it cost. I didnt know gas was gold. I will never rent again from thrifty and since this is a subsidiary of Hertz, I will not rent from them either. They didnt even offer anything rental. Beware thank you

    • Ann N

      Date: 05/17/2024

      Long line of people waiting who were peeved at the issues they were having. Extra little fees added to the bill. I felt manipulated to do what they wanted us to do. We were told to go out and pick an suv except there was a long line of people out there and NO vehicle to pick!!! They were taking our money but no vehicle and now we had to wait and wait till vehicles were cleaned and available. They said there were workers on vacation and they werent keeping up with the demand. And yet they were going on with taking money and not being upfront with whats happening. Our suv was still dirty in places and had long hair in it, but after waiting so long you just wanted to get going instead of being too late

    • David K

      Date: 05/14/2024

      I accidentally left a silver ******************** keychain attached to the rental car key fob. The employee refused to give the keys back to me after I returned them, so I could get it off, and said I would have to contact online customer support. Totally ridiculous!!! I did this immediately and, after a month of back & forth, was told they would do nothing about it and additionally would not compensate me for the $55 item despite the fact that I rented the car for over a week (with an additional driver added on and full insurance coverage, totaling around $1,300) saying they aren't liable for items stolen out of their cars. I mentioned it was stolen by their employee on their property and in their parking garage which is completely unacceptable and totally unethical! Thrifty corporate and this ******* location did not care at all. As such, I will never rent from this company or location again and am warning everyone so you will avoid these thieves at all costs as well.

    • David N

      Date: 05/13/2024

      I pre-booked my care rental with ************ When I picked up my vehicle I was offered additional insurance on the rental. I declined additional insurance. When I return the vehicle I received a receipt for the vehicle indicating that I had accepted loss damage waiver (LDW); this was added to the rental without my knowledge or agreement. I called Thrifty and Hertz car rental support and was told that if I accepted the vehicle then I accepted the charges. I requested a refund and was refused. I would avoid a company that adds charges without telling you.

    • Andrew J

      Date: 05/12/2024

      My wife and I rented a Thrifty Car Rental vehicle from **************************** 04/16/2024 to 0423/2024, The car was dirty inside, especially the windows. The rental agent insisted we upgrade to 4WD to get through a bad snow storm. Even though I declined the 4WD three times, the agent kept telling my wife we needed it so I had to agree so she would not be afraid to proceed with our vacation. That type of high pressure, scare tactic sale method is unethical, to say the least. The additional cost was $140. There was no snow storm. Upon dropping the car off I was told I could wait in line for a receipt but was assured that I would be emailed one for the previously agreed amount. When I received the emailed receipt at home the next day, there was an unspecified additional charge of $60.74. Neither customer service rep ******* or ******* would address or give a reason for this charge. In addition, the vehicle was a subpar 2019 model with over ****** miles on it. I could rent that for $15 a day from Just 4 Wheels. Also, the agent said my wife was not allowed to drive without another large upcharge of $20 a day that we could not afford, nor should we have to. I'm 66 years old and never have we been asked to pay extra to have our spouse as an additional driver. That was a source of dissatisfaction with my wife and consequently me, the entire trip. The iPhone charging ports stopped working near the end of the trip, also. I have contacted Thrifty/Hertz customer service via their guidelines and it took me two weeks to get in contact with the afore mentioned customer service reps. ********************** deceived us by offering a reasonable initial price and then hard sell extras, add on "ghost charges" and deliver below average vehicles. This company is a "clip ".

    • Ms S

      Date: 05/12/2024

      We prepaid and requested no electric vehicles but they did not have a car ready for us at pick up and were forced to take the ** or lose the first day of a 3 day trip. It was a nightmare, the infrastructure just doesnt exist to charge your car reliably on a road trip, even if it looks like there are many electric charging points about 2/3rds of them are nonexistent/broken and the other third that work are frequently occupied. We told the agent we didnt think we were going to places that would have them, more remote areas, and they did not care. We spent about 2-3 hours every day trying to find chargers and another 1-2 hours at the actual charging station so we basically soent most of our trip stressing over charging the car.

    • Josie S

      Date: 05/11/2024

      Horrible service. Was supposed to receive our car at 3:30pm and it is 6pm and still waiting in line to speak with someone. They yelled at us in line continually to check in on the app and go get our car but the only prompt the app gave was your car is not ready yet. Do not rent from here if you dont want to waste your whole vacation waiting for a car you paid almost $2,000 to rent.

    • Erich W

      Date: 05/05/2024

      I booked a prepaid trip with a car rental I was forced to take an EV or pay $200 to get a gas vehicle. Completely unreasonable I would have accepted an gas vehicle they had to offer. I was traveling to Sendona where there is very limited options to charge the car. Was well as several lengthy road trips. Terrible busy

    • Jeff L

      Date: 05/04/2024

      Very bad experience renting from Thrifty and would not use again. 1.) Long lines at time of pickup that took over an hour. 2.) By the time I got to the desk, they didn't have the car I requested 3.) After opting out of the pre-paid feul, I find that I was still charged for it after receiving my final bill. 4.) Then find out you have to submit a gas receipt after the fact. 5.) Gas receipt was not accepted bc they said I agreed to this in the rental paperwork (which I did not, but you have to sign the paperwork). SCAM.....!!!

    • Lynn D

      Date: 05/01/2024

      I rented a compact car from Thrifty car rental at *************************************** in ***************, ******* (RSW) on April 9, 2024. I was directed to the lot and told to go to the compact car section and pick whatever car I wanted from there, and this is what I did. I checked out and was on my way. 30 minutes later when I had almost reached my destination I noticed the display on the dash looked odd, and when I pulled over to investigate I found that I had taken an electric car. I know nothing about electric cars, and therefore wanted to exchange it. After searching through my rental agreement, and online I was unable to find a direct phone number to Thrifty rental at RSW, the only number I was able to find was and automated ***** number. I turned around and went the 25 miles back to airport to return the car. Upon pulling in to the return area, I stood there asking every employee that passed me for help and they just walked past me. Employees were checking in cars behind me till I finally said in a load voice "Will someone please help me". at which time an employee did acknowledge me and instruct me to go to the Hertz gold booth which I did and was laughed at when I explained what had happened. I was told to go back to the compact car area, take a picture of the mileage and bring back the keys, which I did and then had to walk back to the car, which was not a short distance. When I asked why the electric cars were not separated from the gas compact cars or at least marked that they were electric I was told that's not what we do. The rudeness I experienced that day is beyond measure and I wish I could leave no stars.

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