We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Thrifty has 297 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.06

    Average of 624 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Becky D

      Date: 12/17/2024

      Declined extra insurance!! The total was almost $200 more than expected but was told you will get a $200 refund after returning the car. My mistake for not reading the many pages of fine print. The $200 refund was an additional hold on top of the total I was lead to believe included the extra hold amount!! Will never use Thrifty or Dollar again but very expensive *******

    • Kim A

      Date: 12/17/2024

      Thrifty rental car is a joke! I rented a vehicle from them and was looking in the car due to me dropping a pen and looked under the seat and found an empty bottle of booze and called them to file my complaint and they said sorry.....but we cant give you a discount. This place is a joke! and if you rent it through priceline (which they told me to call thrifty) they say since I booked it there they couldnt help me! Also confirmed by car a week and a half before trip to get there and Thrifty says we dont have a car for you...but would you like an suv for a little more cost....Well I had no choice did I......They could care less about the customer!! *** *


    • Maribel S

      Date: 12/16/2024

      The worst Car rental Service in the World. The customer Service at Newark AirPort, expensive cost, and additional fees after check out is crazy. Also when you make the online reservation for One type of Car, Brand and model, they changed because it is not available, but you have to accept another Vehicle if you do not accept you lost the reservation money. And then, they charging more money in your bill after you accept the new Vehicle that they offered ( cause there was not available the car that you reserved online).


    • Christopher H

      Date: 12/16/2024

      Overcharged by 80% on hold with customer service for an hour. Still not resolved.

    • Shari C

      Date: 12/12/2024

      Your company has no concern 4 your customers. Collecting $ is what you care about. When l arrived 2 pick up the car rental l was expecting 2 deal with Thrifty but a sign at an empty counter instructed me 2 go 2 the Hertz counter. The initial experience was positive. Then l had 2 return the vehicle back to the airport 4 an exchange rental. The rental had 2 be returned after debris propelled by another vehicle on a 4 lane highway struck the driver front tire of the rental causing it 2 go flat. When l called the company's phone # from my Thrifty rental receipt 4 assistance l received no answer. l called the road side service # provided on the receipt envelope & spoke with someone who showed compassion & concern 4 my situation. The ***** also was called & a technician was dispatched 2 assist with putting on the spare tire during heavy & fast moving traffic. The road side customer *** stayed on the phone with me during the entire time. They also provided me with the claim # 2 give 2 the agent at the airport rental counter. The experience when l went 2 make the rental exchange was absolutely negative! The airport counter agent was callus & ambivalent 2 my experience with maneuvering the vehicle & managing 2 keep *************** safe during this dangerous situation. They nonchalantly handed me paperwork 2 fill out. During this whole time they did not once inquire if myself or family were okay. Their main concern was 4 the vehicle ************ or if there was any other damage. When l inquired if this paperwork was going 2 be used 2 file a claim against my insurance the counter agent just sarcastic stated "you're responsible for the tires. You could have ran over a nail!" My response was while driving on the highway? I was told l would receive a copy of the contract that l signed that states that. All l have received are text messages, calls, an invoice for ***lacing 1 tire & additional charges! I will never rent from this company again. Crude, callous & contemptuous!

    • Peter P

      Date: 12/06/2024

      My friend reserved a car at the ***************** in November 2024 for me, but did not change the size of car before she finalized the reservation. I tried changing the reservation using my laptop, but could not access the reservation because it would only send the code to my phone which did not allow me to use the code on my laptop. I spent nearly 2 hours s******* with this and looking for a number to call--are we so reliant on our phones that these websites do not allow laptop access. In the end, I booked a reservation with Alamo. Problem is, while there may be a dozen car rental firms to choose from, they are probably all owned by 3 companies. Growth and consolidation--great for the shareholders, **** for the customers because they just don't give a s***

    • Terry M

      Date: 12/05/2024

      We were mislead and scammed by the woman at the Thrifty rental desk in Kona, HI. I declined insurance, but she stated we had to purchase at least the basic insurance in order to get the vehicle. I had already paid for rental car through a military website. We also told the woman we would fill the fuel tank up, as we weren’t sure we’d even be driving that much. She assured me that the fuel charge would be taken off after returned full. We did not notice all the additional charges until we got to our hotel. We were conned into signing for basic insurance, even though our credit card company and USAA insurance already cover rental cars. We also showed the fuel receipt and full tank to person when we returned the vehicle. I am shocked at the horrible reviews this company has received, and still able to remain in business. I wish I had read them prior to using Thrifty. Our final receipt, even after having already paid for renting the vehicle, was $487.57!!! She charged us for some premium insurance, fuel surcharge, and some kind of concession fee, as well as of course high tax on all this extra stuff. We got scammed! I’m reporting them to the Hawaii Department of Commerce as well as anywhere else I can leave a review.

    • Nathan H

      Date: 12/02/2024

      I had a repaid car rental contract the picked up at 2:30 pm on October 31, 2024 at Logan Airport Boston, and drop off the same location at 8:30 am on November 3, 2024. I did drop off the car on November 3 at 6:07 AM that 2 hours early that the schedule drop off. I received the receipt that said I drop off on November 5 at 10 PM. They charged 3 additional days. I tried to contact the thrifty by phone but no luck. I tried to contact by email. No one reply. I disputed to the credit card but after 1 week, they refunded 2 days charged but still charged 1 da extra. This was completely not corrected. I know I was wasting my time to fight for 1 additional day charge ($ 57.54) but I want to fight for other customers who had the same situation that add up the big scam from thrifty.

    • Matthew K

      Date: 11/22/2024

      I think their business practices are messed up. Booked the manager special because I wanted the discount offer but nowhere did it say it would have to be an electric car till I got there and that would be fine if I was comfortable using an EV but never been in one in my life and now Im supposed to drive one in a state Ive never been when i know nothing about charging. Of course there was no alternative on the manager special list other than to upgrade to luxury and pay an extra $17 a day. When I asked for a price check they required a $1 deposit. Just to tell me what the price would be for the next cheapest gas vehicle? How is that a thing? They do no walk around with you to check damages beforehand. There were smudges in the back bumper they will probably try to charge me for. They seem predatory on people they dont travel much like myself and my wife

    • William S

      Date: 11/20/2024

      William S

      Date: 11/20/2024

      I rented a car through *********.com for my wife's visit to California to see her mother 11/1-11/7/2024. ********* obtained a rental for me thru Thrifty Car Rental for $184.50, which was a great price. My wife (65 year old retired grandmother) usually does not travel alone and doesn't ever rent cars. When she got to the Thrifty rental desk at San Jose Mineta International Airport she gave the man behind the counter her ********* paperwork. She said that it was very busy at the time and it took a long time to make it to the counter with a line still behind her. The man behind the counter seemed to be quite the schmoozer when talking with her. He started talking about insurance and my wife, never having had to deal with this situation before, told him that her husband had taken care of everything. He said that was all well and good but that it wouldn't cover other aspects of the car rental and that she would want to make sure the vehicle was fully covered during her trip. As a result my wife felt pressured into getting the additional insurance (even though she had State Farm Insurance). As a result we now have a $324.63 dollar bill for the following; 1) Damage Waiver -$175.00, 2) Liability insurance- $114.45, 3) Concession fee - $32.16 and 4) Tax $3.02. In essence I am telling everyone to beware of fast talking Thrifty Rental reps, especially if you have not had a lot of experience with car rentals. It was obvious that my wife was new to car rentals and I feel she was taken advantage of. WE WILL NEVER RENT A CAR FROM THRIFTY CAR RENTAL AGAIN, I don't care how good a deal it appears. I know that I am on the hook for these exorbitant insurance charges because my wife signed the contract. I just want other senior citizens to be aware of the pitfalls of purchasing rental car insurance from this rental company. Buyer beware!!!

      William S

      Date: 12/18/2024

      I would like to update my post on my issue with Thrifty Car rental. I attempted to resolve my issue through correspondence with several different Thrifty Rental agents but was told by each that because my wife signed the contract, we were obligated to pay the bill and that there was nothing they could do. As a result I took my complaint to several social media platforms as well as YELP, and AARP. On 11/28/24 I received an E-mail from Sasha W in Thrifty Customer Service who apologized for the "Billing Error" and that an adjustment was being made to my credit card in the amount of $289.45 of the original $324.63 bill. I consider this issue closed now. It was a learning experience for both my wife and myself and hopefully anyone reading of my issue. Buyer beware. When in doubt seek assistance from a trusted individual before signing any contract. Thank you for your assistance, William H. S

    Thrifty is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.