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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 624 Customer Reviews

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    Review Details

    • Kim M

      Date: 10/07/2024

      I returned my rental in great condition. I have been renting cars for 40 years and have never been required to wash a car driven only on paved roads. I believe because I got this car from a link on economy bookings they are trying to collect more money. I requested photos but have had no luck.

    • Jeff D

      Date: 10/06/2024

      If I could give them negative 5 stars I would. We were confirmed to have a vehicle and they knew we were arriving late from airport. When we arrived we were told that there were no more cars left.. that they over booked. No concern, no compassion, no attempt at problem solving, not even eye contact...zero customer service... and 5 minutes later staff closed and left leaving us stranded at ****************** at 2:00am. There was no excuse for this. Stay away from Thrifty... and ***** owns them now, so I would avoid them as well. Terrible experience. I am sure I will get an "we are sorry" reply to this. However, Thrifty now has a 2.0 rating out of 5.0 over 919 reviews on ******, and a 1.06 out of 5.0 score with 697 reviews on the Better Business Bureau site, so obviously nothing has changed which can only mean that they really don't care. I hope they go out of business or better yet, get criminally prosecuted.

    • John D

      Date: 10/05/2024

      Garbage. Trash. The worst experience. Why bother booking in advance when dead eyed employees will just tell you to wait two more hours after already waiting in line an hour? Never, ever again. The CEO of this company can go for in a basement.

    • Scott J

      Date: 10/05/2024

      Never again. This company is truly a mess. I don't know who runs Thrifty corporation but they should be fired. Get to CHS on 10/2. We go to the Hertz desk because of course there is no one at Thrifty. ***** checks us in and says, "I think your car is in the Hertz lot space 130. If not let me know." Mind you its about a 15 minute walk to get to the rental car area. We get to Hertz and there's no car. We had to turn on the alarm and walk around the garage to find the car. It was in the Thrifty lot. We had no code to get out of the gate, so once again I had to walk back to Hertz and see if anyone could help. They had to call Diane and get the code. Upon our return we Parked in the same spot we found the car. Once again there was no one in sight. I walked over to Hertz to tell them the car was in spot 3. Angel starts chastizing me and said there were signs saying to come to Hertz. First of all, I was never told to return the car to Hertz, secondly we had never been to this airport before and were looking for Thrifty signs. We will never rent from Thrifty or Hertz again. The service is horrific.

    • Kar M

      Date: 10/05/2024

      Worst experience of my life yesterday afternoon at ************************************. Made my reservation in July for a Managers' Special (thought I would try something new). After checking in online and attempting to do a counterless check in, app kept telling me there were no available cars. Finally had to go to counter. The nasty, rude, ill-mannered woman at the counter told me 'that is only a reservation. It is Friday afternoon. We have no cars.' ***!!!? It ended up being a loud yelling match with cussing in the big main room in front of everyone. That woman needs to be fired!! What is wrong with your company? Is this what you consider customer service. I am still reeling about the situation! In conclusion, I did get the absolute worst car on the lot! Scratched, dented, and with 60k miles on it. Not worth more than $25 per day. Now I can get to MA to care for elderly mother. Thanks Thrifty, for the making a tough trip harder than it already is!!

    • COR J

      Date: 10/04/2024

      Rented at ***** per day for 2 days. When I got to *************** I was charged an extra $$100 for an "upgrade" when they gave me an electric that I did NOT ASK FOR and I exchanged for a fuel car. Also they aske to SWIPE credit cards and 3 of my cards got stopped because they're chip cards that should not be swiped. RIPOFF!!!!!!!!!!

    • Lynda Y

      Date: 10/04/2024

      Do not rent a car through Thrifty! It was a nightmare. Got in late, had to wait in line quite a while. They gave me an electric car instead of gas. The employee said it would be no problem there’re are changing stations everywhere. Not true! We missed out on a planned tour due to the fact that charging stations were sparse. The first one would’ve taken 6 hours the next one was 2 hours. At that time we were charged $76.00 for charging fees! Gas was under $3.00 a gallon so by them dumping this Pulsar electric car on us cost way more than a gas car would have. I reserved a SUV and got this small electric sardine can. So uncomfortable and small that getting in and out of the back was hard! I’m going to see if they will do anything to rectify this awful experience but, from all the reviews I’ve read I don’t think they will do anything. So to top it off….terrible customer service is a part of how Thrift operates it’s company ????

    • George G

      Date: 10/03/2024

      We just had the worst experience at the one at the **************. Picking up a car took way too long because they didn't know how to manually enter a license they had trouble scanning. When we returned the car, there was an issue. The employee refused to give us his name. The manager - ****** - was highly unprofessional, the worst. She was rude and extremely confrontational. ***** this company!

    • Larry M

      Date: 10/02/2024

      On September 26th 2024 I rented from thrifty in *****************************. I had booked my reservation for a mid sized car a few weeks before our travel. In my 40 years of traveling as a communications technician and executive, I have never experienced this level of poor service. The line to pick up your car had less than 20 people and took over 40 minutes with 3 to 4 agents. I couldn't understand the delay until I reached the counter. My 323 dollar reservation turned into over ********************************************************** to sign and pay. When I had her break down the drastic increase. She had offered an upgrade without stating the cost. Then after asking me for my auto insurance company name, she tried to add thrifty's car insurance. When I insisted she remove thrifty's insurance, she said the car would show no insurance and tried to pressure me to take their basic plan. She also tried to pressure me to purchase their refueling service. Which might have been cheaper per gallon than local stations, but after multiple questions, I discovered they charged for a full tank, regardless of the amount you used. Now I'm getting upset over their bait and switch practice and the time it's taking us to complete our transaction. I requested her to give me back my initial rental car at the agreed price. She kept trying to talk me out of that and finally asked if I had *** or other potential discount cards. I kept the upgraded vehicle with the *** discount. But didn't find out until I returned the auto on October 1st they had charged me a ****** dollar deposit. I assume because I refused their insurance. The agent I returned the car with informed me the deposit would be credited. In 40 plus years of travel in over 30 states, I have never experienced this level of shadey business practices. Thrifty gets a failing grade for lack of ethics and pressure to upsale without full disclosure of the associated costs. And also for time to process customers transaction.

    • Katelyn B

      Date: 10/02/2024

      Drove from Hurricane ****** so got an extra day. $988 later in charges. I paid with credit card points. Pretty sure it has something to do with that. They were going to charge me anyways. $200 for not filling the car up. My fault, but this is absolutely insane. Manager Candy blamed it for being an hour late, ok I was. I came from a category 3 hurricane straight to the hospital to see my dad in IMU at memorial *******. Was willing to pay that. Doesnt amount to the charges in my opinion. This place is a legit scam. I was sobbing, who has the money for something like that? You all are ripping off innocent people. In the end, I paid around $3,000 for the rental. Asked the manager, Candy for her name, told her she will have to deal with God knowing she works for a company scamming people and as Im walking away she starts CHASING after me and her **************** have to hold her back. Are you freaking kidding me? Was she going to attack me? Have some EMPATHY. Please read the reviews on this place. For documentation purposes, this happened at *** around 8:15 PM on October 1, 2024.

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