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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 624 Customer Reviews

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    Review Details

    • Al H

      Date: 09/22/2024

      Reserved a class of vehicle. Thrifty offered a different class but said my class was $15 more a day - even though I had the reservation. I picked the different class, got into the vehicle and it was had 1/3 tank of gas. The vehicle was filthy. I took photos. I wrote to Thifty customer service about the gas tank not being full. Two days later I got an email saying I should return the vehicle and leave time to go to the counter and explain the problem. So I got the wrong class of vehicle, not a full tank of gas, a filthy vehicle, and now I will spend extra time fixing Thiftys errors. I wont rent from Thrifty again.

    • Donna C

      Date: 09/22/2024

      I rented from Thrifty ************* during Labor Day 2024. Returned with full tank of gas and took picture of it. I received receipt and they charged me $24.52 saying I did not return full tank. I immediately responded with pictures in email and only way to talk /chat with someone was via ******** Instant Messaging. They said in email they were sorry for my misunderstanding as if it was my mistake. They credited me the money, but if they did this to me I wonder how many other people are charged for gas even though the tank was full.Additionally, trying to talk to a human in **************** is impossible. Everything is done by emails.

    • George L

      Date: 09/19/2024

      I was over charged for insurance for the rental vehicle, when I tried to get the charge corrected. I was told that they couldn't correct it. I was charged for insurance I didn't want and when I asked him to remove it he said he did. But when I went to return the vehicle it still has the charge on the receipt. I talked with a representative who told me he talked with the manager and she said there was nothing she could do.

    • Lorne A

      Date: 09/19/2024

      Will never rent from them again. I would rather walk. Rented a car from them and they didnt explain how the insurance worked to us. So we fell for their insurance scam. Also we didnt get the car we wanted. Needless to say they will never see another dime from us. They should be ashamed!

    • Jermaine R

      Date: 09/17/2024

      I reserved and paid for my weekend car rental a month in advance of my labor day vacation ($40/day). Once I arrived at the airport, I received a message that the vehicle that I reserved was no longer available. After waiting in line for an hour, the representative at the counter convinced me that an electric vehicle would not be my best option. She slid me a signature panel and instructed me to wait for my name to be called. After another 30 min wait, I was handed some papers and the keys to a car. That same night, a quarter til midnight, while out with friends, the car broke down on the side of the road. After some back and forth with a service ************** assistance, it was determined that the alternator was not working, and the car would need to be towed back to the office for repair. The following day, around noon, I picked up a different car from the same site. I inquired about a credit or consideration from the agent and she advised me to contact billing. The rest of the weekend went by without incident. When I returned home, I noticed that there were extra charges on my debit and credit card (~$350). When I inquired with a representative via email, I received a response that the charges were for upgrade **************** coverage and sent me a signed receipt. I replied that I had not never any upgrades and had declined any extra coverage when I originally rented the car. I then explained that no additional fees had ever been disclosed to me by the agent on-site and that the signature he produced was applied electronically to the receipt. I also inquired about a refund for the amount of time that no vehicle was in possession due to the original car malfunctioning. I only received one follow-up, stating that there was nothing else that could be done to assist me. I would never agree to pay 3x the amount for coverage I already have through my insurance and had already declined the fees in my original agreement.

    • Juan L

      Date: 09/16/2024

      I have to say my experience with Thrifty was too good to be true. What a scam of a company. I signed up for all the perks on my 4-day business trip to *******. They purposely did not add Plate pass to my account so that they can charge a $9.99 convenience fee. I even went as far as speaking w the agent at the counter who assured me, I had coverage for tolls. Predatory practices at this company. I have a company of 700 employees and have sent a corporate email to never use Thrifty. Toll coverage should automatically be offered and applied in 2024. However Thrifty leaves it out purposely to take advantage of their customers. I will be reporting this to ******************** as this is just a gross abuse of predatory practices. I have a 2-year daughter that I could have spent $91.00 on groceries for. I now have to pay that in tolls for 4 days in ******* because of Thrifty, when my rental agreement was $76.00. I ended up paying more in tolls than I did for my vehicle. What a scam, never again!

    • Ellen G

      Date: 09/10/2024

      Had a very unfortunate experience with Thrifty/Wise Cars that has made me never want to use or recommend them again. After booking a car and prepaying online, I arrived to pick up the vehicle and was told I needed to put a card on file for incidentals. The attendant explained that there would be a hold placed on the card and the charge would be released once we returned the car. Sounded very standard so I provided my card and signed the agreement. I was charged over $500 for protection and additional services I did not agree to. However, after my trip concluded and I got home, the charge did not reverse. After reaching out multiple times to Thrifty/ Wise Cars, they say there is nothing they will do to help because I signed a contract at the desk. Regardless of how many times I explained that the “contract” I signed is not what I was told I was paying for nor something I ever would have agreed to, they won’t budge. They took advantage of me as an older woman and turned a standard $300 car rental into over $800 in fees I did not agree to. I will never be using this company again and strongly urge that no one else does either. They are not an honest business and will swindle you out of all your money.

    • Jose G

      Date: 09/07/2024

      get a package deal at Expedia Airplane, hotel and car I was offered car insurance at time of booking I accepted and paid for it at time of car pick up at Vegas Airport the agent offer me insurance I decline it he ask me if I have insurance on my car to cover rental I tell him yes I have full coverage but to be on the safe side I pre paid insurance true Expedia so I was cover he said o ok then ask me to sign on the computer screen that do not show other than space for signature so I signed get receipt and leave later find out that he charge insurance anyway try to contact them several times no one answer sent emails no response now almost a week later receive an email stating that I sign accepting insurance so the charge is legit and they are not giving me a refund so I end up paying double insurance for the car just because agents want to get commissions on the extra services they provide I have proof of the charge at Expedia and the charge at location and for Shure is illegal to do that I'm planning on make a complaint to BBB and to consumer affairs please review paperwork and if possible do not rent from this company let show this company they can't keep doing this I read a lot of bad reviews from unhappy people

    • Kisha P

      Date: 09/06/2024

      Thrifty is absolutely horrible. I would never rent from them again. It's impossible to get a live person on the phone, and when you fill out the form, nobody returns your call. Next time I'll pay the extra and go to another car rental company.

    • Ronald T

      Date: 09/05/2024

      If I could leave NO STARS I would.Refusing their rental insurance will cost you....the rental. That's what happened to me in ******* **. I had my own insurance. The agent was adamant I needed more...theirs. I even looked it up online under FL insurance laws. HE outright lied to me. Is a commission really all that? He even got his manager involved. This took all of 20 minutes (while a line of customers waiting patiently).Finally out of nowhere my reservation was rejected based on get this...my driver ** being damaged. It has a tiny crack missing on the edge, the size of a mustard seed. BUT that is reason to reject the reservation. NOW, interesting enough this was to be my 3rd rental from this airport, the first two from another agency. No problem with them. All of this over because I did not want the liability insurance. Me, never again, Funny thing. It was a 2 week rental. SO income lost to them...over what???

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