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Business Profile

Auto Rentals and Leasing

Thrifty

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Thrifty's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thrifty has 297 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 624 Customer Reviews

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    Review Details

    • Joshua R

      Date: 09/03/2024

      DO NOT Rent from Thrifty!!! Very misleading, unexplained charges and unwilling to work with customers. Mistakenly took keys and no one was present when vehicle was returned to at least ask or confirm keys (Budget does this). Updated receipt with charge for missing keys arrived 2 days later and when we called to ask if we could overnight the keys they said no because it had been past 24 hours since the car was returned. How were we supposed to return what we didn't realize we had taken. $250 charge, plus an unexplained $99 for "missing equipment". According to Thrifty we rented an EV, we corrected this at rental and upgraded. Yet in their terms "missing equipment" refers to additional items provided like charging adapter for an EV. We did not rent an EV and yet they still charged us for missing equipment we never received. Of course I reached out to Thrifty and they responded basically that policy is policy, and have yet to explain what the missing equipment was. I asked them to please review the receipt and they said everything is correct, no refund is warranted. Never ever again, stay away from this company. They do not care or value your business like they claim and are full of hidden fees. A $180 standard rental was ultimately $880. Trying to file a credit card dispute at this time, horrible customer service. Mistakes happen, including their own. Don't become another victim.

    • Gema R

      Date: 08/28/2024

      The agent ******, would not accept our insurance and told my husband that he HAD TO BUY THEIR INSURANCE THAT COST HIM $344.71 for 3 days ! DO NOT FROM THIS HORRIBLE COMPANY!

    • Betty B

      Date: 08/27/2024

      WORSE RENTAL COMPANY EVER My car that I rented from Houston broke down in Louisiana, they gave me to run around I was stuck in Louisiana for a few days because of the car breaking down I was caught in hurricane Beryl, that’s caused me to missing my flight that I would’ve caught off the car didn’t break down, had to play for a hotel for two nights and get another plane ticket. There customer service is the worse even the manager at the IAH airport, the don’t return emails or calls. I’ve been trying to get compensated for over a month now. The manager was suppose to take care of my toll which I’m still receiving bills and I also spent my own money for a battery for the fob that the suppose to been compensating for that also and haven’t. THE WORSE SERVICE EVER. NEXT STEP IS FOR ME TO LAWYER UP


    • Brenda E

      Date: 08/26/2024

      THRIFTY CAR RENTAL IS A SCAM!!!DO NOT USE!!! Really did not want to give them 1- star .. they told us one price but charged my card $200 more .. after finally getting a number to call & talk to someone, the lady was a REAL *****. DO NOT USE!!!

    • Alexander B

      Date: 08/25/2024

      I rented a car, payed the money up front one day earlier. The car was not available(simply not there). Im waiting to get my refund since 9 month. Very rude and unfriendly "service" and staff, no vouchers or anything else to make it up. Definetly a complete scam, in a manner of professional fraud. They literally take your money and let you sit on the curb!

    • Atriana R

      Date: 08/23/2024

      Terrible. They had no cars when I showed up to get my booked and paid for car. Did not help us at all, turned us away with no car at 11:30pm at night. No rentals anywhere in the airport left. Wouldn’t give us the money back so we could rent another one.

    • Rachel B

      Date: 08/22/2024

      I have never had a worse experience with a car rental place. We rented from there twice this summer. The first time, they of course said they didn't have a car, and after 30 minutes back and forth, they suddenly did have a car, but (gasp) it of course was more expensive than what we booked. Then, they sent us a bill for a speeding ticket but didn't give any proof there was actually a speeding ticket, and my favorite part is that it is literally impossible to talk to a customer service person. You have to wait 3-5 days for an email.Then, stupidly, we rented from them again. We reserved the car from 7-7, and when we arrived at 7, we didn't get the car until 9, so we returned the car at 9 because we thought it was 24 hr cycles, and almost no rental car place ever holds you to the specific hour. They not only held us to an hour they couldn't provide, they completely changed the pricing, which moved from $700 for 5 days to $1100 and wouldn't respond to our inquiries. When I say I will never rent from them ever again, and I'm posting on every social media website I have every day until they do something, I mean it. They are so horrific it's unbelievable. They ruined our trip in a way I can't adequately expressed, and it should absolutely be illegal to refuse to have a customer service department that uses email over the course of a business week with no option to talk to an actual human being. Disgusting, pathetic, diabolical business practices have earned them the 1.06 star rating we see here. They've gotten it honest and for good reason.

    • Dean C

      Date: 08/21/2024

      The rental car place had no rental cars even though we had a reservation have been waiting for an hour and still waiting, the line is insane I saw 2 employees just doing nothing ????? no discount or anything. The car is stained and scratched after a couple hours. And the line to leave took atheist another 30 minutes.

    • Vania T

      Date: 08/21/2024

      It all started with they gave me a dirty car. I asked if they had washed and they said yes. The car was going to the side when i drove it and clearly had alignment issues. I saw the back seat and it was full of dirt. And the next day the back kept going to the side and also the breaks were not working good and was making noises. When i turned in the car i told them and said it they could credit me the bear spray rental they said no they cant help me . And i can email the mgr . I did and he never responded to my email . I emailed corp and nothing. They are clearly still renting out the car under bad conditions and unsafe . I would never rent from this company again

    • Angela H

      Date: 08/21/2024

      After 12 hours of plane travel, the rental agent duped me into signing for rental car insurance by asking if I wanted prepaid gas. I accepted the gas option, gave him my card, and then was charged over $400 dollars above and beyond what he quoted me. Due to travel fatigue, I didn't realize this until the next morning. Called immediately and told that it would be fixed and I would see the adjustment at the end of my rental. I never received the adjustement despite numerous attempts to resolve this with Thrifty directly.

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