Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sixt Rent a Car, LLC has 106 locations, listed below.

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  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  3301 Coral Way Unit 106 Miami, FL 33145-2261

• 

  Sixt Rent a Car, LLC

  4332 Collins Ave Miami Beach, FL 33140-3288

• 

  Sixt Rent a Car, LLC

  705 5th St Miami Beach, FL 33139-6517

• 

  Sixt Rent A Car

  134 Lindbergh Rd AirTrain Newark P3 Newark, NJ 07114

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday, December 29, 2024, I rented a GMC Acadia from Sixt Rent a Car at the *****************************. I was not allowed to inspect the vehicle prior to signing the rental agreement due to the vehicle not being assigned ahead of my arrival and having to check in at the rental window. I did walk around the vehicle before driving out of the parking ramp and did not notice any obvious damage. I returned the vehicle on Sunday, January 5, 2025 at 4:30 AM and was met by a single employee in the parking ramp who performed a walk-around of the vehicle and did not note any damage at that time. I've received a damage report with claim number ******* from ************************ demanding payment of $907 for damage to the vehicle + a $50 administrative fee, for a total of $957 that was never noted by the employee that I met in the parking ramp upon return. The damage was reported on 1/7/2025, a full 2 days after the vehicle was returned to the parking ramp. The vehicle is clearly not in the parking ramp in the pictures, and the damage is so difficult to see (not obvious damage) that the pictures provided had to be zoomed in significantly to show the two scratches. The Sixt employee in the parking ramp did not note any damage upon return and now Sixt is claiming the scratches were caused by me, however, the vehicle sat in their possession for over 48 hours.

  Business Response

  Date: 04/21/2025

  Upon a final review of ******* ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SIXT DAMAGE CLAIM SCAM! I returned a rental car to Sixt mid-January and the car was inspected by an employee at drop-off. Two months later they send an email saying they found damage on the car and want me to prove that I didn't cause it or I will be charged for it. I filled out their form online and they ended up dropping the claim. Now, three months after I rented the car they are again sending a claim for different damages! What a scam and a waste of my time. I'm guessing if I wouldn't take the time to fill out their damage claim form that I would end up getting charged.

  Business Response

  Date: 04/21/2025

  Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ****

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle at the *******************. The person there just handed us the keys and did not go over any potential issues that the car might have had. At no point during our rental did we get any damage that would have resulted in any scratches and our ****** had secure parking. They are now claiming that there is a scratch on the car. It is obviously false and made up. They aren't even able to provide time-stamped photos of the so-called scratch.

  Customer Answer

  Date: 04/17/2025

  It is damage case: SX- 9075213175-88-800

  The contract # was 9600507669

  They are demanding $715 for damage that either did not occur or did not occur during our rental. 

  At no point has anyone at Sixt sent time-stamped photos of the damage. 

  Business Response

  Date: 04/21/2025

  Upon review of ******* Fogertys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car with SIXT in ******* in January 2025. I returned the car on Jan 25. I was told when I picked the car up to inspect it and take a video which I did. There was a small **** on the drivers door and I promptly informed the company. After returning the car, they claimed I damaged it. I was still in the area so went in person to inspect the car with the attendant. She agreed there was no damage. I took a video that day to prove there was no damage. Today, I received a bill from fleet management for $450 for the damage even though I had been told it was going to be documented there was no damage. W

  Business Response

  Date: 04/21/2025

  Upon a final review of ******* Schultzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother and sister in law rented a vehicle from Sixt, and they were charged additional fees that were fraudulent. The rental was prepaid online through Expedia, and when they went to pick up the vehicle,they were asked for a credit card just as an authorization hold which they were assured would be fully refunded upon return of the vehicle. So they used my card for that since they didn't have another card with them as they paid for everything online already with their own information. 3 months later not only is there no refund, but come to find out they made up charges like $95 prepaid gas which was not used because they filled up the vehicle on their own along the way and returned it full to the exact **** as it was when they picked up the car. Sixt is not being honest and they continue to give us the runaround promising to refund the money and creating fake invoices so they dont have to refund the money.

  Business Response

  Date: 04/14/2025

  Upon further review of your inquiry, our records reflect the vehicle was returned with 1/2 tank of fuel (see attachment) and as a result there was a fuel charge of $94.48 ($11.99 per gallon) applied to the final invoice.  After a thorough review, our records confirm the vehicle was provided with 3/4 tank of fuel at time of pick up.  We apologize for any inconvenience caused, however, because there has been a chargeback initiated by the card provider, we are unable to make any adjustments until the chargeback is resolved.  We kindly ask that you cancel the chargeback so that once our Accounting Team has been notified, we can refund 50% of the fuel charge.

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23195485
  
  I am rejecting this response because Sixt is lying as they have done through this entire process. But its ok because **** investigated this situation and credited my account for the unauthorized bogus charge for gas that Sixt lied about. Im done with Sixt and dont need anything else other than to report them as a shady business who makes up charges after the fact.
  
  Sincerely,
  
  ******** *****

  Customer Answer

  Date: 04/17/2025

  I want to close this case now because **************** has credited my account and blocked Sixt from being able to make any further charges on my account. I do not want to engage with Sixt ever again after this experience.

  Thanks!

• Initial Complaint

  Date:04/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from sixt in *******,**** on 15 March 2025. Our flight had arrived late the night before and my son and I had run to airport from our hotel. We were informed that Sixt would not accept the credit card we had brought with us( we had run over so I only brought one) so we ran to the tel and back with a secondary card-I mention this to explain why I was not more thorough upon receipt of the car. On receiving the car keys, we were not given any instructions to look at the vehicle nor did any employee do a walk around with us. Not knowing really what I was looking for, I took a couple pictures of the largest and most obvious scratches on the car while being watched from afar by sixt employees who made me feel uncomfortable. I felt dumb for even looking at the car, so I did the most cursory of inspections. Upon returning the car, there was no employee to inspect the car nor a form to report any damage, I just had to leave the car in an unattended parking lot and hurry to get my flight. A week later, in *******, I received an email stating that there were numerous scratches on the car ( some which I had taken pictures upon receiving the car) and charged approximately $1000 for repairs. I did NOThit anything that would have caused the damage and I feel this is predatory because I have no way to dispute the situation from 2500 miles away. I am not an experts in auto body and was given a car with obvious damage to begin with and expected to document all of the damage myself.

  Business Response

  Date: 04/11/2025

  Upon review of ******* Niesets damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you so much for your help!  I did not think that contacting the ** would help very much at all, but figured it was the right thing to do as if could help someone else in the future.  I appreciate the speed at which you took care of this!

  Thank you again!
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from ****. After I talked to the agent and checked in, I had to click on a link that would help me finish renting my car. I had to go find the Sixt area in the airport, which I did, then I had to scan something in a machine to get the keys to my car. I proceeded to get the keys and head to the car. The website/app on my phone then instructed me to check the car for damage. It listed previous damage to the car that has been recorded, then it asked me to submit if I saw any more damage myself. When I got to the rear bumper, there was a little damage spot on the left already recorded. There was a large scratch in the middle of the back bumper that was not recorded, so I add it to the app. I chose the placement and took a picture of it within the Sixt app itself. I submitted it and finished checking out my car. I then proceed to go about my trip. I did not do any damage to the car while I had it. I had it for several days but was at a leadership training and only needed the car to get there. I put 97 miles on the car and filled it with gas. Upon my return, I got am email from them stating that I did damage. The damage was a scratch on the rear bumper in the center. I told them that I recorded this on the app when I check in, but they have ignored that fact, asking me for picture proof that it was there, but I didn't take a picture that went on my camera reel, the picture I took went in their app. They just charged me $792.50 for a scratch that I did not make. I even told them they can pull the camera footage of me submitting the damage to the car. The cameras will show me taking a picture at the back of the car on my phone, which is me submitting the App. After turning my car in, the report I got shows that there was no new damage.

  Business Response

  Date: 04/11/2025

  Upon a final review of ******* Kirschs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/11/2025

  Sixt has dropped the claim after I complained on ******** and sent them further evidence I was not at fault. 

  Possibly they got the message from you as well.

  Thank you!!

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ******

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle from 4/1/25 -4/5/25 from Sixt Car Rental at the ************, **********. We were asked to do a walk-around the vehicle without an employee and complete check-out on our phones. We did that and submitted some additional photos. We returned the vehicle with no damage on 4/5. A staff member was present for the check-in process and told us we were good and no damages were done to the vehicle. Two days after we turned the vehicle in, we received a completely bogus damage bill for $1,591.25 along with some very grainy, unclear pictures. We disputed this claim because there were no damages when we returned the vehicle and they had no explanation for what might have happened in the two days after we returned the vehicle (was it damaged by a staff member or another customer?). We did not damage the vehicle in any way, and we do not feel we should pay this claim. Again, at check-in, we were told everything looked fine.

  Business Response

  Date: 04/09/2025

  Upon a final review of ******* Hatchards damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pre paid for a car via Priceline. My car was not available so I was given a different car (a downgrade) and was told I would be given a discount which would be a refund since I had pre paid. have now been charged again for the car. I have attempted to contact the company. My old response was acknowledging I had paid for gas upon return. I am seeking a refund for the overpayment plus the $50 refund I was promised ($193 total)

  Business Response

  Date: 04/10/2025

  Upon further review our records reflect the customer is in communication with our **************** Team who have refunded the fuel charge as of 4/8/25 and are in the process of completing a wire transfer for the $50 refund requested.

  Customer Answer

  Date: 04/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/16/2025 I rented a vehicle from the Sixt Rent a Car location at the *********************. I returned the car on 1/19/2025 at 7:31 am. Several weeks later, I received an email from Sixt claiming I damaged the car's paint, which I did not. As proof of their claim, they supplied a photo of the damage. Because I rent cars very often due to my job, and having dealt with an issue with Sixt at another location, I photographed the car at return. (Attached)The damage they claim is at the threshold of the rear hatch. The "damage" is in my photography as well, but it is not easily seen. It was there when I rented the car, because I only had two small carryon bags, neither weighed more that 28 pounds. I am 6 feet, ***************************************************************** the rear of the car without dragging them across the threshold, twice. More to the point, the "damage" is located where the rear door meets the rear bumper. The rear door itself blocks the damage, thus preventing any type of self-reporting. Sixt is claiming I caused the damage and is charging $716 for the repair of the bumper. I wonder how many others are being treated the same way. As recent as 3/31/25, I returned a rented car at ************* location, a check-in associate confided in me that it is a little known fact that customers can request for an employee to check the car before the rental starts. It strikes me as suspicious that Sixt checks the cars when they come back, if the car is dropped off within certain hours, instead of when the car is rented to assure the customer the car is in good standing. It leaves a huge grey area on how in-depth the customer's inspection should be.

  Business Response

  Date: 04/09/2025

  Upon a final review of ******* Beasleys damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 04/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******