Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,256 total complaints in the last 3 years.
1,052 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/11/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I made an online reservation for a sedan car from Sixt on May 10 from ***************************** location. However, when I arrived, they told me that no sedans were available and that they would upgrade me to an *** at no extra cost. It was early in the morning, and I was the first ******** there. There was a sedan vehicle in the back, and when I said I wanted a sedan, they told me the car wasnt ready and would take a few hours, so they offered me the *** instead. I agreed and didnt insist further. The vehicle was brought from another location within half an hour, and I used it for ten days before returning it to lax location. Later, I received a bill for damages that had nothing to do with me. This is a complete scam, and I do not accept.
Business Response
Date: 07/11/2025
Upon review of ******* Kizilkayas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rental Dates : Dec 7-8, 2024 Damage reported & Disputed: December 11th Collection Letter: Fleet Response 6/23/25 Online link sent by Sixt to dispute damage sent on 12/11 Damage number ********** Files uploaded to their online form, requested original rental agreement where the previous damage was listed and was never *********** further contact with Sixt 12/11/24 until letter from collection agency Fleet Response 6/23/25. Due to the lack of communication from Sixt after pointing out the damage was previously listed on the rental agreement led me to believe the matter was resolved with no further action needed.The lack of response from Sixt until the letter from the collection agency meant that the insurance we had through *********** (*******************************) at the time of renting the car could no longer be used for the damage. The amount being requested for damages is $678.00.The files sent by Fleet Response included the original rental agreement which noted the same damage we were being charged for was present on the vehicle prior to the rental.Originally I believed it was a miscommunication between departments at Sixt but upon reading the claims on BBB, I believe the is a wildly occurring scam which has previously resulted in class action lawsuits against Sixt.
Business Response
Date: 07/11/2025
Upon review of ******* Waynes damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 07/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:07/07/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 2nd 2025 I had a reservation to pickup a *** 3 series from Sixt Rent a Car at the ********************. When I arrived at my designated time I was informed the car I reserved was not available and I had the option of waiting 2 hours, or paying more money to upgrade to a higher level car. Having just stepped off a plane and not wanting to wait, I opted to spend the extra money and take the more expensive car, nearly doubling the cost of my rental. At 11am I took the keys to a 7 series **** I took detailed photos all around the car, and mentioned damage to an attendant who assured me all the damage was logged already. Knowing I had detailed photos, I took the car and went off for my 5 day trip. Upon returning the car, I noted to the return attendant that the crack in the windshield was in drivers view and I felt should be fixed. I told him I had photos of the crack from my pickup time. He noted the damage and I signed for my return. What I did not know is that he was noting the damage as having been caused by us, which was not the case. I told him I had photos of the damage from pickup. Now I am being billed $1700 for damage that was pre existing. I have sent the photos to their claims department who continues to tell me I caused the damage, despite obviously not being the case. They will not provide me photos of the car from before my rental that would absolutely show the damage existed already. This is clearly an attempt to profit off existing damage and to take advantage of a customer that was trying to do the right thing.
Business Response
Date: 07/08/2025
Upon a final review of ******* Smiths damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:07/07/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 26, 2025, I rented a vehicle (GMC Yukon XL Denali, ** Plate: CRE8747) from Sixt Rent A Car under contract #**********. Upon return, **** filed a $776.25 damage claim alleging I scratched the rear bumper. I immediately disputed the charge because:I did not cause these ********** pre- or post-rental inspection was conducted in my presence, despite multiple *********** time-stamped photos or clear documentation have been provided to support their claim.Sixt claims I am liable based solely on their internal report, which is not verified or signed by **** submitted a formal written dispute letter on June 23, 2025, with a demand for evidence or withdrawal. They have not responded.This claim is baseless and appears to follow a pattern of predatory practices. **** has previously settled a class-action lawsuit related to fraudulent damage claims. Their handling of this matter including refusal to inspect the vehicle with me and lack of transparent evidence is both deceptive and negligent.
Business Response
Date: 07/07/2025
Upon review of ******* Cunninghams damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** **********
Initial Complaint
Date:07/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 4/21/2025, I rented a car at the ************************* location was told to inspect the car and upload photos of any damages. Knowing that it was a rental vehicle, I only looked for obvious signs of damage (not normal wear) and uploaded a photo of a chip on the left rear door paint. I returned the car on 4/26/2025. During my rental period, I only made 4 trips to a rehab center to visit my mother & two trips to a grocery store. I took very good care of the vehicle and made sure to park far away from other vehicles to avoid any damages.On 4/28, I received three emails, each having a separate claim number, informing me that damages had been noted. One for scratches on the front and rear bumper and tire rim, one for scratches on the fender wing and rear drivers side and one for a crack in a tire. On 4/30, I received a bill for $985 for the second claim.On 5/1, I replied to SIXT, telling them that I had taken very good care of the car and that I did not cause any of the damages.On 5/10, I received an email informing me that the second claim had been dropped. On 5/11, I received an email informing me that the third claim had been dropped.I expected that the first claim would be dropped but instead, on 5/12, I received a bill for $1,476 for repairs related to the first claim.I have sent multiple replies to SIXT, informing them that the Rental Agreement I received clearly shows that previous scratches were noted on the front and rear bumper and that I should not be held liable for them. I informed them that the scratches on the rear bumper appeared to be from someone loading something into the trunk and resting it on the bumper and that at no time during my rental did I use, or even open, the trunk. I also asked that they send be dated photos of the returned car for the rental prior to mine, to confirm the condition of the car but they have refused and stated that those photos are not related to my claim. Additional photo requests have been ignored.
Business Response
Date: 07/07/2025
Upon review of ******* Denzlers damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 07/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We rented a *** sedan 6/23/25 from **** at the **************************. When we picked up the keys the agent had us scan a QR code to report and photograph damage to the car. When we got to the car we did exactly as instructed. The driver side had significant damage to the front corner. I photographed and noted it on the designated app as well as other areas of damage. I submitted the photos to the **** app before I left the garage. We returned the car on 6/29/25. Two days later I received an email stating that I was responsible $1108.75 in damages to the front driver side. On the bottom of the email that was sent has a notation that is there is body damage noted in that spot and a damage report was discovered by **** on 1/7/2025.Clearly **** is going after every customer that rents that car since the damage is noted from 1/7/2025, 6 months before I rented the car. The worst part is while taking photos on the **** app, it captures the photos inside the app and doesnt retain the photo in your Apple phone camera roll. So there is no way to later check the photos unless you were savvy enough to take the photos outside of using the **** app. We are aware of the class action lawsuit against **** for this obvious fraud. There is a huge amount of posts on ******** and Reddit about this blatant **** fraud practice.
Business Response
Date: 07/07/2025
Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 07/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:07/03/2025
Type:Service or Repair Issues
Status:
UnpursuableMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sixt car rental is a shameless scam, and Im livid after being targeted twice by their predatory tactics! As a ********* mechanic with seven years of experience, I know vehicles and can spot a con. Sixts scheme of fake damage claims, ignoring insurance, and gouging customers is despicable. My experiences at their ******* branch were infuriating.First Scam: April 9 May 3, 2025 After returning a car rented from April 9 to May 3, 2025, Sixt emailed me on May 14, claiming I scratched an alloy rim. That scratch was old and weatheredobviously not mine! As a mechanic, I know the difference. Without a pre-rental video, I went through their sham claims process. They ignored my expertise and demanded $700 for a rim worth $250 online. When I called out their specialist quote, they brushed me off. I had full insurance, shown in my Sixt account, but they claimed no proof and refused to honor it. Pure extortion!Second Scam: May 28 June 24, 2025 For my next rental, May 28 to June 24, 2025, I recorded the cars condition. I spotted an old scratch on the trunk and told my partner, Sixt will try pinning this on us. Sure enough, a day after return, they claimed it was new damage. My video shut them down, but it proves their scam: they dont fix damage, re-rent cars, and blame customers who dont document.Awful Service, Clear Fraud Sixts customer service is a disgracerude, dismissive, and useless. Calls and emails got me nowhere, just excuses. ****** shows countless others hit with the same scam: fake claims, inflated costs, ignored insurance. Sixt preys on the unaware.Stay Away!Sixt is a crooked operation. Their April and May 2025 scams on me confirm it. Record everything if you rent from them, but better yet, avoid them entirely. Ill never use Sixt again and will warn everyone about their fraud. Not to mention they also threaten you with charging you more money or debt agency even though there wrong!
Initial Complaint
Date:07/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from June 11-June 17th, 2025. At the time I rented the vehicle, the contract noted pre-existing damage to the rear driver's side fender. On June 22, I was informed that there was damage to the vehicle, and asked to fill out a webform with any information I had on it. I had none, because the vehicle was no damaged during my rental. On June 26th, I was sent an invoice in the amount of $992.50 for damage to the vehicle. I was sent pictures of the before and after rental, and was given details of the damage. The pictures do not conclusively show damage--it looks like light reflections, and the before and after shots are of different parts and angles of the vehicle. The details of the damage seem to match the details of the pre-existing damage to the vehicle that were noted in my contract. I've contacted the claims department and the customer service department about this twice each seeking better information and proof of damage, and received no response. The invoice says it is due by July 11th, but with no good faith effort to respond to my requests for more details and proof, I do not feel I am at fault and do not plan to pay.
Business Response
Date: 07/07/2025
Upon review of ******* Blakelocks damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *********
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The rental company is using fraudulent claims about the most minimal damages to their cars to overcharge you. They purposely have the lowest lighting upon pick up so you cant see these seriously small scratches. I was told that all small damages were tracked so i only took pictures of what i thought were not already logged. No damage occurred while i drove the car, and none was reported to me when they inspected it in front of me after drop off. It is only mysteriously charged days later. I have looked online and others have been duped and scammed by the US version of this "bargain" car rental company.
Business Response
Date: 07/07/2025
Upon review of ******* Miris damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the timely response. I am VERY careful with rental cars and if i rent with your company in the future, i will continue to be.

Sincerely,

***** Miri
Initial Complaint
Date:07/02/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sixt Rental Car is pursuing money from us due to damages to a car we rented from them on 6/16/25. I rented a Mercedes from SIXT rent a car at their **************, ** location on 6/16/25 at 9am and returned it on 6/16/25 at 11AM to their *******, ** location. Upon checking out the vehicle I conducted a video walk around and noted that there was some rim rash with a video timestamp of 9:02AM, SIXT opens at 9:00AM. I told the attendant and he said don't worry about that, its minor. I drove straight from ************** to *******, ** and returned the vehicle at 11:07AM putting 42 miles on the car. The receiving attendant noted that the vehicle looked good and no damage. On 6/19/25 a damage report was sent via e-mail with the same 2 rims with minor rim rash and they claim it happened during my rental. I submitted a claim with **** claims on 6/20/25 with pictures/video of the damage on the vehicle at the time of pick up. after this I received an automated e-mail stating I'm responsible for damages of $539. We try to reach out to them to resolve this and provide more information, better photos, etc but are unable to reach anyone. I have reached out via e-mail, telephone, and social media accounts with zero response. There are countless stories about this being a business practice of Sixt and believe were another falling victim to this, not to mention the current class action lawsuit which is exactly what they are doing to me. I did not cause the damage to this car and Sixt is using fraudulent business practices to pad their bottom line.
Business Response
Date: 07/07/2025
Upon a final review of ******* Hintzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 07/07/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *****

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Sixt Rent a Car, LLC is NOT a BBB Accredited Business.