Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

Customer Complaint:
This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,160 total complaints in the last 3 years.
913 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car through sixt. When i showed up to the air port in ******** or, on April 15th of 2025. I was told my license wouldn't scan so they told me they canceled my rental. Mind you **** counter next to theirs had no issue. Come to find out they never canceled my rental and now denying they ever refused me and are refusing to refund me after several attempts. This is text book fraud, i paid for a service they refused to provide. Expedia is saying they can't refund it without approval from sixt, at this point they are noth guilty of fraud.
Business Response
Date: 04/21/2025
We sincerely apologize for the inconvenience caused by having not been able to complete the rental as planned. We understand how frustrating this situation can be.

Kindly understand that, given the reservation being booked and prepaid through Expedia, we are unable to proceed with your request for a refund. Know that we have no access or information on the form of payment used at the time of booking and while we would like to offer options, it is regrettably not possible.

To assist you further, we have documented your correspondence with SIXT. The resolution of this matter is now in the hands of Expedia, and they need to partner with the ************ Team to address and resolve it.
Customer Answer
Date: 04/22/2025

Complaint: 23224473

I am rejecting this response because:
Expedia and myself have tried to contact you repeatedly due to them needing your response in order to process the refund. You refused to admit the rental was canceled on your end, then you refused to respond to expedias 3 separate attempts to contact you to ask your company to explain. ******* refunded me without your companies approval and sent it up to their superiors for a formal complaint to be made against you.

Sincerely,

***** ********
Business Response
Date: 04/24/2025
Kindly note that ******* along with any other third party wholesaler we are in partnership with is able to contact our Leisure team in writing for a response to their inquiries. We must reiterate that we do not have your payment method on file and would have been unable to refund you directly. We are glad to hear that you were able to get the refund as SIXT does not object to your having received it.
Customer Answer
Date: 04/24/2025

Complaint: 23224473

I am rejecting this response because: Me and Expedia already have been trying to get in contact with your company. The refund process required approval on your end. You have repeatedly ignored emails and calls from ******* to remedy the situation. Expedia refunded me on their own after your team failed to respond to their questions on 3 separate occasions.

Sincerely,

***** ********
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
we opted not to purchase a toll pass from the rental company. we usually track our own tolls and pay online ourselves. sixt will not provide the information necessary for us to pay them on our own so they can charge us an extra administrative fee. they do not tell you that you will be unable to pay your own tolls because they will not provide you the information you need. its not a good business practice.
Business Response
Date: 04/21/2025
With the ********************* you can use all of the automated toll lanes in ******* without stopping. This provides the added benefit of being able to travel conveniently and save time using the automated toll lanes.

When a customer drives through an Express Lane, a digital camera on the road takes a picture of the license plate of the vehicle, which is registered with the "Toll-by-Plate" program instituted by the state. SIXT then takes care of any automated toll charges for you; these occur each time that you use an Express Lane.

Kindly note, only automated tolls may be used and where no Express Lane is available, you must use the cash lanes and pay the toll at the toll site. If the toll fee is unpaid at the time of occurrence, the local authorities send the toll to SIXT and we charge an administrative fee to cover the process and administrative work involved in transferring the liability of any violations to the driver of our rental vehicle, as required by authorities. We provide the requested information to the government or investigative authorities if we are required by law (or any regulation having the force of law) to do so.

The administration fee is clearly outlined in your rental agreement and reflects the effort required to complete our internal processes and the communication with the authorities. At this time, we are unable to provide a refund of the administrative fee charged.
Customer Answer
Date: 04/22/2025

Complaint: 23220158

I am rejecting this response because:

In the past I have been able to go online and manually pay the tolls I travelled through myself by keeping track of those I went through. Other companies allow this. In the rental agreement it does not state that **** will not provide the state of registration which is the information I need to pay them myself. I do not need someone to pay them for me for 15 dollars a day.

Sincerely,

******* *******
Business Response
Date: 04/24/2025
In this instance, the customer may pay the tolls themselves or adhere to the admin fees associated with SIXT paying the toll invoices from local authorities. We are sorry our response could not be more favorable.
Customer Answer
Date: 04/24/2025

Complaint: 23220158

I am rejecting this response because: the website for me to pay the tolls is asking for the state of registration of the vehicle and Sixt will not provide me this info. I asked for it as soon as we got home so I could pay them online, no different if I drove my own car and didnt have an automatic toll deviceAixt would not provide the info needed

Sincerely,

******* *******
Initial Complaint
Date:04/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Sunday, December 29, 2024, I rented a GMC Acadia from Sixt Rent a Car at the *****************************. I was not allowed to inspect the vehicle prior to signing the rental agreement due to the vehicle not being assigned ahead of my arrival and having to check in at the rental window. I did walk around the vehicle before driving out of the parking ramp and did not notice any obvious damage. I returned the vehicle on Sunday, January 5, 2025 at 4:30 AM and was met by a single employee in the parking ramp who performed a walk-around of the vehicle and did not note any damage at that time. I've received a damage report with claim number ******* from ************************ demanding payment of $907 for damage to the vehicle + a $50 administrative fee, for a total of $957 that was never noted by the employee that I met in the parking ramp upon return. The damage was reported on 1/7/2025, a full 2 days after the vehicle was returned to the parking ramp. The vehicle is clearly not in the parking ramp in the pictures, and the damage is so difficult to see (not obvious damage) that the pictures provided had to be zoomed in significantly to show the two scratches. The Sixt employee in the parking ramp did not note any damage upon return and now Sixt is claiming the scratches were caused by me, however, the vehicle sat in their possession for over 48 hours.
Business Response
Date: 04/21/2025
Upon a final review of ******* ******** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ********
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SIXT DAMAGE CLAIM SCAM! I returned a rental car to Sixt mid-January and the car was inspected by an employee at drop-off. Two months later they send an email saying they found damage on the car and want me to prove that I didn't cause it or I will be charged for it. I filled out their form online and they ended up dropping the claim. Now, three months after I rented the car they are again sending a claim for different damages! What a scam and a waste of my time. I'm guessing if I wouldn't take the time to fill out their damage claim form that I would end up getting charged.
Business Response
Date: 04/21/2025
Upon a final review of ******* ***** damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ****
Initial Complaint
Date:04/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a vehicle at the *******************. The person there just handed us the keys and did not go over any potential issues that the car might have had. At no point during our rental did we get any damage that would have resulted in any scratches and our ****** had secure parking. They are now claiming that there is a scratch on the car. It is obviously false and made up. They aren't even able to provide time-stamped photos of the so-called scratch.
Customer Answer
Date: 04/17/2025
It is damage case: SX- 9075213175-88-800
The contract # was 9600507669
They are demanding $715 for damage that either did not occur or did not occur during our rental.
At no point has anyone at Sixt sent time-stamped photos of the damage.
Business Response
Date: 04/21/2025
Upon review of ******* Fogertys damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:04/13/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear BBB representative,I reserved and paid for a ***** Trail Blazer SUV via Expedia in January for March 20 - 29, and the car rental company is Sixt in **********************************When I arrived at ABQ airport to pick up the car, I was told by the service desk agent at Sixt that no comparable SUV is available and the only SUV that I can get is a BMX X1 which will cost me $506.81. Because I plan to drive some mountainous and snowy roads, I had to have an SUV, so I had no choice but to pay $506.81 more for the only SUV option available.I believe I should get a free upgrade according to common practice in the car rental industry.Thanks in advance for any help you can provide!
Business Response
Date: 04/21/2025
We deeply apologize for any inconvenience caused by the unavailability of the requested vehicle. At ****, providing our customers with their reserved vehicle category is our priority. However, unforeseen circumstances like rental extensions, accidents, or breakdowns can affect immediate availability.

Please be assured, we're dedicated to accommodating our customers by offering either a downgrade with a corresponding discount or an upgrade to the next available vehicle category at no additional cost. Upon further review, our records indicate the Choice Upgrade was refunded on 4/15/25. We kindly ask that you confirm this to be the case with your card provider.

Customer Answer
Date: 04/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Xiao **** ****
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car with SIXT in ******* in January 2025. I returned the car on Jan 25. I was told when I picked the car up to inspect it and take a video which I did. There was a small **** on the drivers door and I promptly informed the company. After returning the car, they claimed I damaged it. I was still in the area so went in person to inspect the car with the attendant. She agreed there was no damage. I took a video that day to prove there was no damage. Today, I received a bill from fleet management for $450 for the damage even though I had been told it was going to be documented there was no damage. W
Business Response
Date: 04/21/2025
Upon a final review of ******* Schultzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:04/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My brother and sister in law rented a vehicle from Sixt, and they were charged additional fees that were fraudulent. The rental was prepaid online through Expedia, and when they went to pick up the vehicle,they were asked for a credit card just as an authorization hold which they were assured would be fully refunded upon return of the vehicle. So they used my card for that since they didn't have another card with them as they paid for everything online already with their own information. 3 months later not only is there no refund, but come to find out they made up charges like $95 prepaid gas which was not used because they filled up the vehicle on their own along the way and returned it full to the exact **** as it was when they picked up the car. Sixt is not being honest and they continue to give us the runaround promising to refund the money and creating fake invoices so they dont have to refund the money.
Business Response
Date: 04/14/2025
Upon further review of your inquiry, our records reflect the vehicle was returned with 1/2 tank of fuel (see attachment) and as a result there was a fuel charge of $94.48 ($11.99 per gallon) applied to the final invoice. After a thorough review, our records confirm the vehicle was provided with 3/4 tank of fuel at time of pick up. We apologize for any inconvenience caused, however, because there has been a chargeback initiated by the card provider, we are unable to make any adjustments until the chargeback is resolved. We kindly ask that you cancel the chargeback so that once our Accounting Team has been notified, we can refund 50% of the fuel charge.
Customer Answer
Date: 04/17/2025

Complaint: 23195485

I am rejecting this response because Sixt is lying as they have done through this entire process. But its ok because **** investigated this situation and credited my account for the unauthorized bogus charge for gas that Sixt lied about. Im done with Sixt and dont need anything else other than to report them as a shady business who makes up charges after the fact.

Sincerely,

******** *****
Customer Answer
Date: 04/17/2025
I want to close this case now because **************** has credited my account and blocked Sixt from being able to make any further charges on my account. I do not want to engage with Sixt ever again after this experience.
Thanks!
Initial Complaint
Date:04/11/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I rented a car from sixt in *******,**** on 15 March 2025. Our flight had arrived late the night before and my son and I had run to airport from our hotel. We were informed that Sixt would not accept the credit card we had brought with us( we had run over so I only brought one) so we ran to the tel and back with a secondary card-I mention this to explain why I was not more thorough upon receipt of the car. On receiving the car keys, we were not given any instructions to look at the vehicle nor did any employee do a walk around with us. Not knowing really what I was looking for, I took a couple pictures of the largest and most obvious scratches on the car while being watched from afar by sixt employees who made me feel uncomfortable. I felt dumb for even looking at the car, so I did the most cursory of inspections. Upon returning the car, there was no employee to inspect the car nor a form to report any damage, I just had to leave the car in an unattended parking lot and hurry to get my flight. A week later, in *******, I received an email stating that there were numerous scratches on the car ( some which I had taken pictures upon receiving the car) and charged approximately $1000 for repairs. I did NOThit anything that would have caused the damage and I feel this is predatory because I have no way to dispute the situation from 2500 miles away. I am not an experts in auto body and was given a car with obvious damage to begin with and expected to document all of the damage myself.
Business Response
Date: 04/11/2025
Upon review of ******* Niesets damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
Customer Answer
Date: 04/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you so much for your help! I did not think that contacting the ** would help very much at all, but figured it was the right thing to do as if could help someone else in the future. I appreciate the speed at which you took care of this!
Thank you again!

Sincerely,

******** ******
Initial Complaint
Date:04/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Following a car accident which totaled my 3 yr old car, I started renting with Sixt. On the 27 day of extending my contract I received an error message stating that I cannot extend the rental agreement online. It was my first time hearing of this. I called into customer care to notify them that I would go in to renew the following day. Before doing, so I received a completed contract invoice via text and multiple emails confirming a $0.00 balance. Upon renewing my contract at the ******* location, I was told that it would work out best if I extended for 4 days for the total amount of $144.00 which is saving me money. So I did. He also informed me that Id have to leave another $200 deposit in addition to my original deposit. But upon reading the contract I noticed that I was actually charged $198.00 as my total price. My card was charged $398.00. After checking my account Later that day or the following my card was charged another $116.00. Not only that but the following day my card was charged nearly the amount of the already paid & completely previous contract by $1382.44. This is devastating to say the least. I am on a fixed income following the accident. My account has now been negatively impacted.
Business Response
Date: 04/11/2025
Upon further review of your inquiry, our records indicate you initially reserved a vehicle from 3/10 - 3/14/25 at a rate of $39.40 net per rental days rate. The rental was eventually extended until 4/7/25 which resulted in a total rental days rate of $1231.15 gross, however, at the start of the rental there was also the addition of Supplemental Liability at a rate of $13.65 net per day resulting in an additional $395.85 gross for the entire rental period (see attachments 1 and 2). We apologize for any confusion caused as a result of our system charging $1570.65 on one invoice and the difference of $116.34 on the other.
Our records also indicate you have a current rental contract from 4/7/25 - 4/11/25 in the estimated total of $198.66 gross.
I hope this information clarifies your inquiry. Should you have any additional questions or concerns, we are here to assist.
Customer Answer
Date: 04/11/2025

Complaint: 23189072

I am rejecting this response because: Over the period of 28 days I extended ever time. In order to extend you have to pay up front in which I did. So when I could no longer renew the agreement I went in to receive a new contract. At that time and before I was emailed multiple invoices with $0.00 balance which is accurate. The representative signed me up for a new contract I was excited because he said it was cheaper but he only mentioned $144.00 not the additional amount for cover age totaling out to $198.00. Also at this time I had to leave another $200 security deposit. So I have a total of $400 security deposit tied up here. Later that day I received another transaction of $116.00 and change. The following day I my account was negative because you all withdraw a total of $1570.00 as if I hadnt paid along the way for the closed agreement. Its baffling and not adding up. This is not right!! Ive attached one of the invoices for your review.

Sincerely,

********* ******
Business Response
Date: 04/14/2025
Kindly note whenever you perform an extension, the pending security hold amount increases accordingly. It is at the close of the rental contract that the final invoice total is charged. If there is any amount in pending status beyond the final invoice total then that amount is released and the pending hold vanishes if never there. We kindly ask that you confirm this to be the case with your card provider.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Important information

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Sixt Rent a Car, LLC is NOT a BBB Accredited Business.