Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Sixt Rent a Car, LLC

  PO Box 8188 Fort Lauderdale, FL 33310-8188

• 

  Sixt Rent a Car, LLC

  14350 W Dixie Hwy North Miami, FL 33161-3027

• 

  Sixt Rent a Car, LLC

  2901 SE 6th Ave Fort Lauderdale, FL 33316-4023

• 

  Sixt Rent a Car, LLC

  1000 James L Turnage Blvd West Palm Beach, FL 33406

• 

  Sixt Rent a Car, LLC

  2501 Bristol Dr Ste 2A West Palm Beach, FL 33409-6458

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from here on June 24, 2025. Upon arrival to the airport at 11:30 pm we were given a car that had two small scratches on the bumper. The ONE employee on duty told us that that car had been inspected and that they were aware of all the damage. If I had thought to take a picture as proof I would have, but after a long day of traveling with young children, I was trying to get them to a bed. When we returned the car on June 29, the employee checking in the car only went directly to that spot and started taking pictures. How did he know to go to that one spot if it hadn't already been documented? They wasted no time in sending be an email asking for an explanation of the scratch. I got no repose and then today another email arrives asking for over $800, for a scratch that existed before we had the car. We barely even drove the car. It was parked at a house almost the entire time. Again, the scratch we there and probably everyone who rented this car before us also got billed for the same scratch.

  Business Response

  Date: 07/15/2025

  Upon a final review of ******* Tats damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I would just like to have email proof from them that I am no longer responsible for these charges.  I appreciate your efforts to make this right. 
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've always been a loyal Sixt customer and always rent cars from Sixt when I travel. My latest experience with Sixt wasn't ideal and informative. I returned the car on my reservation end date, but was delayed two hours. They charged me for an extra day of rental, which was understandable. What was not understandable was the excessive and unclear special cleaning fee added to my invoice after I returned the vehicle. I told the agent when I picked up the rental that we would be traveling to the national parks, which would have dirt. When I returned the car, the exterior was a bit dirty but could be easily cleaned off through a regular car wash. The agent also informed me that they might need special cleaning because of the dirty mat for the two front passengers. When I asked them about the price of the cleaning, the agent informed me it would be around $50 to clean out the front two mats, which don't have any stains or anything else to it other than some dirt, which can be easily cleaned by washing. The agent didn't mention anything about special cleaning due to the exterior. I asked them about showing me a receipt of the cleaning service done to clean the vehicle, and they haven't yet been able to show me any proof of the actual amount of cleaning the vehicle received. The company also hasn't contacted me before adding the fee to my invoice with the actual amount. I'd like the fee to be either removed, or only charging me the actual amount paid to clean the front two mats. Otherwise, this looks like a junk fee and overpriced for what was actually necessary. Plus, if this is a fee, why do customers have to pay ********************** car taxes on the fees? The cleaning fee they charged was $249.99, and an $77.62 of A1 Rental Car Tax 9.50% + Sales Tax 8.45% on that fee.

  Business Response

  Date: 07/14/2025

  At ****, we take pride in maintaining the cleanliness of our vehicles, ensuring they are cleaned after each rental. We do expect our valued customers to return the vehicle in the same well-maintained condition in which it was received.
   
  If the vehicle is returned excessively dirty, beyond our standard cleanliness levels, please note that we retain the right to apply an additional charge for the extra cleaning required.
   
  Detailed information regarding this policy can be found in our ************* under our "Terms and Conditions," specifically under article #4, Condition and Return of Vehicle.
  
  Although the charges were determined to be valid based on the photo evidence provided from the branch, as customer satisfaction is paramount at ****, we have extended a one-time goodwill gesture by reducing the cleaning fee to $100.00 net.  As a result, a $196.56 refund will reflect to your account within 3-10 business days.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Zihao Gu

• Initial Complaint

  Date:07/11/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I made an online reservation for a sedan car from Sixt on May 10 from ***************************** location. However, when I arrived, they told me that no sedans were available and that they would upgrade me to an *** at no extra cost. It was early in the morning, and I was the first ******** there. There was a sedan vehicle in the back, and when I said I wanted a sedan, they told me the car wasnt ready and would take a few hours, so they offered me the *** instead. I agreed and didnt insist further. The vehicle was brought from another location within half an hour, and I used it for ten days before returning it to lax location. Later, I received a bill for damages that had nothing to do with me. This is a complete scam, and I do not accept.

  Business Response

  Date: 07/11/2025

  Upon review of ******* Kizilkayas damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rental Dates : Dec 7-8, 2024 Damage reported & Disputed: December 11th Collection Letter: Fleet Response 6/23/25 Online link sent by Sixt to dispute damage sent on 12/11 Damage number ********** Files uploaded to their online form, requested original rental agreement where the previous damage was listed and was never *********** further contact with Sixt 12/11/24 until letter from collection agency Fleet Response 6/23/25. Due to the lack of communication from Sixt after pointing out the damage was previously listed on the rental agreement led me to believe the matter was resolved with no further action needed.The lack of response from Sixt until the letter from the collection agency meant that the insurance we had through *********** (*******************************) at the time of renting the car could no longer be used for the damage. The amount being requested for damages is $678.00.The files sent by Fleet Response included the original rental agreement which noted the same damage we were being charged for was present on the vehicle prior to the rental.Originally I believed it was a miscommunication between departments at Sixt but upon reading the claims on BBB, I believe the is a wildly occurring scam which has previously resulted in class action lawsuits against Sixt.

  Business Response

  Date: 07/11/2025

  Upon review of ******* Waynes damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Sixt Rent a Car regarding a damage claim that I firmly believe is invalid and unsupported by evidence. I rented a vehicle from Sixt at the **************** location from June 3 to June 6, 2025. After returning the car, I received a charge of $876.25 for alleged damage to the front ********* no point during my rental did I witness or cause any damage. I drove from the airport to my resort and back, no curbs, no off-roading, and no incidents.Upon pickup, Sixt required a self-inspection using their mobile tool. However, that system does not allow renters to retain copies of the inspection photos. I was also told by a **** representative that all prior damage had already been documented and did not need to be re-reported.**** has refused to provide timestamped pre-rental photos showing the bumper was undamaged before I picked it up. Their documentation only includes post-return photos, with no definitive proof that the damage occurred during my rental. Despite this, they are insisting I am responsible.They also admit their agents were not required to be present at pickup and rely on a system that limits the renters ability to defend themselves afterward.Attached screenshots include direct email correspondence with Sixt's claims department. In these messages, Sixt admits:They do not retain or provide renters access to time-stamped pre-rental inspection photos.The damage in question was discovered at return, which does not prove when it occurred.Their system does not allow renters to retain photo evidence from their own inspections using the Sixt app.These documents support my position that I followed Sixts inspection process, yet their system lacks transparency, denies renters fair documentation, and unfairly shifts the burden of proof.I request the BBB to review this documentation as part of my formal dispute.

  Business Response

  Date: 07/11/2025

  After review of the ******* ******* file and all available information, we have decided to continue financial pursuit of the referenced damage file.

  Each vehicle is inspected after each rental prior to being made available for the next rental. By signing the rental agreement, you confirmed the above-mentioned vehicle was handed over to you in a damage-free condition or with the pre-existing damage(s) listed on your contract. Upon return of the vehicle, new damage was discovered and documented.

  According to the terms of your rental agreement, you are obliged to return the vehicle in the agreed condition. As this was not the case, we are holding you liable for the damage(s).

  Thank you for your cooperation regarding this matter. 

  Customer Answer

  Date: 07/11/2025

   
  Complaint: 23574137
  
  I fully reject Sixts response and their continued pursuit of this baseless claim.
  
  At the time of rental, I followed all required steps to inspect the vehicle using Sixts official app. I was never shown timestamped pre rental photos by ****, nor did they provide any such documentation after multiple requests. In fact, their own claims department acknowledged their inability to furnish such photographic proof. This severely undermines their position.
  
  
  The damage in question was located in an area not easily visible during a standard inspection, specifically, under the vehicles lower body, suggesting it could have predated my rental. Their assumption that my signature on the agreement proves liability ignores the fact that no visual documentation was ever presented to confirm the vehicles original condition.
  
  Sixt has a well documented pattern of targeting renters with damage claims after return,  including issues other customers have identified involving similar marks and locations. This reflects a larger issue in their inspection and billing practices, and I am deeply concerned this case follows that same pattern.
  
  Without timestamped photographic evidence showing the condition of the vehicle prior to my rental, this claim is unsubstantiated. I respectfully request that the BBB consider this matter unresolved and note that the business has failed to provide sufficient proof to justify their claim.
  
  Sincerely,
  
  ***** *****

  Customer Answer

  Date: 07/15/2025

  Hello,
  
  Im providing a critical update regarding my complaint against Sixt (Case #**********). Since their last response, I have received a new debt threat dated July 15th, demanding payment by July 22nd and threatening collections despite the dispute still being open and Sixt still failing to provide any timestamped evidence that the alleged damage occurred during my rental.
  
  Their BBB response ignored this core request. My formal email disputes clearly requested timestamped inspection photos or logs, which they failed to produce. Instead, they are relying on vague language in the rental agreement without offering any objective inspection data to support their claim.
  
  Additionally, Ive since learned this is part of a known pattern of conduct at Sixt. Numerous public reviews reference similar post-rental damage accusations without evidence.
  
  I request that this complaint remain open and that BBB request a direct answer from Sixt about:
  
  Why they cannot provide timestamped inspection evidence prior to my rental,
  Why they are escalating to collections while a formal dispute is unresolved,
  And whether this practice aligns with BBBs standards for ethical business conduct.
  
  Thank you for your continued support in this matter.
  
  ***** *****
  
  

  Business Response

  Date: 07/15/2025

  Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I accept this response and understand the business is no longer pursuing the claim. 
  
  Sincerely,
  ***** *****

• Initial Complaint

  Date:07/07/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a online reservation for the smallest auto from the *************************. The total I agreed for was $ ******. They charged my CC when I made the reservation. When I went to pick up the auto, I was told they dont have the small size and said we can upgrade you to a bigger size, free of charge. I agreed to it. I returned the auto,at least 1.5 hrs before the due time. It was an automatic drop off. When After a few days I received my CC bill and they had charged me ****** $. I brought it back full tank, there were not accidents, or toll bills. So there is no reason for the over chagre unless they billed me for the upgrade which they offered free. I called ************ and spoke to Jasser abotu 3 weeks ago. . The reference # is ******** on the above matter. He asked me to contact customer service via email to get the adjustment back to my CC. It has been over 3 weeks now, and customer serrvice has not contacted me. Today ***** called because I had disputed the addtional charge on my CC. ***** tells me the reason for the higher charge is that I dropped off the auto at 17 hrs. I did not drop off the auto at 17 hrs. My flight was at noon so I dropped it off before 11. 30 am and somone did the paper work when they check the gas meter. They also said the higher charge is because I picked up the auto earlier than the time I was suppose to ! This is also not a correct statement either. I at no time was told I am picking it up before I was suppose to. I called the 888 # again today. The person said he will transfer me to somone who can speak with me. After 1 hour of holding, I had to hang up and email them again. This is very very bad customer service.

  Business Response

  Date: 07/14/2025

  Please accept our sincere apologies for the inconvenience caused by the inadvertent error in recording the return date and time of your vehicle.
  
  We've rectified the rental agreement accordingly and have attached a copy of the corrected invoice for your review. Additionally, a refund of $392.61 has been processed to the form of payment on file. Depending on your financial institution, the credited amount may appear in your bank account within 3 to 15 business days.
  
  Your diligence in bringing this matter to our attention has allowed us to promptly correct the error, for which we are truly grateful.
  
  We value your continued support and look forward to the opportunity to serve your future rental needs here at SIXT.

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/07/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 2nd 2025 I had a reservation to pickup a *** 3 series from Sixt Rent a Car at the ********************. When I arrived at my designated time I was informed the car I reserved was not available and I had the option of waiting 2 hours, or paying more money to upgrade to a higher level car. Having just stepped off a plane and not wanting to wait, I opted to spend the extra money and take the more expensive car, nearly doubling the cost of my rental. At 11am I took the keys to a 7 series **** I took detailed photos all around the car, and mentioned damage to an attendant who assured me all the damage was logged already. Knowing I had detailed photos, I took the car and went off for my 5 day trip. Upon returning the car, I noted to the return attendant that the crack in the windshield was in drivers view and I felt should be fixed. I told him I had photos of the crack from my pickup time. He noted the damage and I signed for my return. What I did not know is that he was noting the damage as having been caused by us, which was not the case. I told him I had photos of the damage from pickup. Now I am being billed $1700 for damage that was pre existing. I have sent the photos to their claims department who continues to tell me I caused the damage, despite obviously not being the case. They will not provide me photos of the car from before my rental that would absolutely show the damage existed already. This is clearly an attempt to profit off existing damage and to take advantage of a customer that was trying to do the right thing.

  Business Response

  Date: 07/08/2025

  Upon a final review of ******* Smiths damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.
  
  
  

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 26, 2025, I rented a vehicle (GMC Yukon XL Denali, ** Plate: CRE8747) from Sixt Rent A Car under contract #**********. Upon return, **** filed a $776.25 damage claim alleging I scratched the rear bumper. I immediately disputed the charge because:I did not cause these ********** pre- or post-rental inspection was conducted in my presence, despite multiple *********** time-stamped photos or clear documentation have been provided to support their claim.Sixt claims I am liable based solely on their internal report, which is not verified or signed by **** submitted a formal written dispute letter on June 23, 2025, with a demand for evidence or withdrawal. They have not responded.This claim is baseless and appears to follow a pattern of predatory practices. **** has previously settled a class-action lawsuit related to fraudulent damage claims. Their handling of this matter including refusal to inspect the vehicle with me and lack of transparent evidence is both deceptive and negligent.

  Business Response

  Date: 07/07/2025

  Upon review of ******* Cunninghams damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  Date:07/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/21/2025, I rented a car at the ************************* location was told to inspect the car and upload photos of any damages. Knowing that it was a rental vehicle, I only looked for obvious signs of damage (not normal wear) and uploaded a photo of a chip on the left rear door paint. I returned the car on 4/26/2025. During my rental period, I only made 4 trips to a rehab center to visit my mother & two trips to a grocery store. I took very good care of the vehicle and made sure to park far away from other vehicles to avoid any damages.On 4/28, I received three emails, each having a separate claim number, informing me that damages had been noted. One for scratches on the front and rear bumper and tire rim, one for scratches on the fender wing and rear drivers side and one for a crack in a tire. On 4/30, I received a bill for $985 for the second claim.On 5/1, I replied to SIXT, telling them that I had taken very good care of the car and that I did not cause any of the damages.On 5/10, I received an email informing me that the second claim had been dropped. On 5/11, I received an email informing me that the third claim had been dropped.I expected that the first claim would be dropped but instead, on 5/12, I received a bill for $1,476 for repairs related to the first claim.I have sent multiple replies to SIXT, informing them that the Rental Agreement I received clearly shows that previous scratches were noted on the front and rear bumper and that I should not be held liable for them. I informed them that the scratches on the rear bumper appeared to be from someone loading something into the trunk and resting it on the bumper and that at no time during my rental did I use, or even open, the trunk. I also asked that they send be dated photos of the returned car for the rental prior to mine, to confirm the condition of the car but they have refused and stated that those photos are not related to my claim. Additional photo requests have been ignored.

  Business Response

  Date: 07/07/2025

  Upon review of ******* Denzlers damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a *** sedan 6/23/25 from **** at the **************************. When we picked up the keys the agent had us scan a QR code to report and photograph damage to the car. When we got to the car we did exactly as instructed. The driver side had significant damage to the front corner. I photographed and noted it on the designated app as well as other areas of damage. I submitted the photos to the **** app before I left the garage. We returned the car on 6/29/25. Two days later I received an email stating that I was responsible $1108.75 in damages to the front driver side. On the bottom of the email that was sent has a notation that is there is body damage noted in that spot and a damage report was discovered by **** on 1/7/2025.Clearly **** is going after every customer that rents that car since the damage is noted from 1/7/2025, 6 months before I rented the car. The worst part is while taking photos on the **** app, it captures the photos inside the app and doesnt retain the photo in your Apple phone camera roll. So there is no way to later check the photos unless you were savvy enough to take the photos outside of using the **** app. We are aware of the class action lawsuit against **** for this obvious fraud. There is a huge amount of posts on ******** and Reddit about this blatant **** fraud practice.

  Business Response

  Date: 07/07/2025

  Upon review of ******* ***** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****