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Business Profile

Auto Rentals and Leasing

Sixt Rent a Car, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Important information

  • Customer Complaint:
    This Review reflects complaint activity for the corporate owned locations listed within the 8 states that is contained in this report. Please file your complaint with the BBB that services the area that the rental company is located in to ensure it's handled promptly.

Complaints

This profile includes complaints for Sixt Rent a Car, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Sixt Rent a Car, LLC has 128 locations, listed below.

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    Customer Complaints Summary

    • 2,260 total complaints in the last 3 years.
    • 1,056 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/03/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sixt car rental is a shameless scam, and Im livid after being targeted twice by their predatory tactics! As a ********* mechanic with seven years of experience, I know vehicles and can spot a con. Sixts scheme of fake damage claims, ignoring insurance, and gouging customers is despicable. My experiences at their ******* branch were infuriating.First Scam: April 9 May 3, 2025 After returning a car rented from April 9 to May 3, 2025, Sixt emailed me on May 14, claiming I scratched an alloy rim. That scratch was old and weatheredobviously not mine! As a mechanic, I know the difference. Without a pre-rental video, I went through their sham claims process. They ignored my expertise and demanded $700 for a rim worth $250 online. When I called out their specialist quote, they brushed me off. I had full insurance, shown in my Sixt account, but they claimed no proof and refused to honor it. Pure extortion!Second Scam: May 28 June 24, 2025 For my next rental, May 28 to June 24, 2025, I recorded the cars condition. I spotted an old scratch on the trunk and told my partner, Sixt will try pinning this on us. Sure enough, a day after return, they claimed it was new damage. My video shut them down, but it proves their scam: they dont fix damage, re-rent cars, and blame customers who dont document.Awful Service, Clear Fraud Sixts customer service is a disgracerude, dismissive, and useless. Calls and emails got me nowhere, just excuses. ****** shows countless others hit with the same scam: fake claims, inflated costs, ignored insurance. Sixt preys on the unaware.Stay Away!Sixt is a crooked operation. Their April and May 2025 scams on me confirm it. Record everything if you rent from them, but better yet, avoid them entirely. Ill never use Sixt again and will warn everyone about their fraud. Not to mention they also threaten you with charging you more money or debt agency even though there wrong!

    • Initial Complaint

      Date:07/02/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a car from June 11-June 17th, 2025. At the time I rented the vehicle, the contract noted pre-existing damage to the rear driver's side fender. On June 22, I was informed that there was damage to the vehicle, and asked to fill out a webform with any information I had on it. I had none, because the vehicle was no damaged during my rental. On June 26th, I was sent an invoice in the amount of $992.50 for damage to the vehicle. I was sent pictures of the before and after rental, and was given details of the damage. The pictures do not conclusively show damage--it looks like light reflections, and the before and after shots are of different parts and angles of the vehicle. The details of the damage seem to match the details of the pre-existing damage to the vehicle that were noted in my contract. I've contacted the claims department and the customer service department about this twice each seeking better information and proof of damage, and received no response. The invoice says it is due by July 11th, but with no good faith effort to respond to my requests for more details and proof, I do not feel I am at fault and do not plan to pay.

      Business Response

      Date: 07/07/2025

      Upon review of ******* Blakelocks damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.



      Customer Answer

      Date: 07/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* *********

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The rental company is using fraudulent claims about the most minimal damages to their cars to overcharge you. They purposely have the lowest lighting upon pick up so you cant see these seriously small scratches. I was told that all small damages were tracked so i only took pictures of what i thought were not already logged. No damage occurred while i drove the car, and none was reported to me when they inspected it in front of me after drop off. It is only mysteriously charged days later. I have looked online and others have been duped and scammed by the US version of this "bargain" car rental company.

      Business Response

      Date: 07/07/2025

      Upon review of ******* Miris damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.



      Customer Answer

      Date: 07/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for the timely response. I am VERY careful with rental cars and if i rent with your company in the future, i will continue to be.

      Sincerely,

      ***** Miri

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sixt Rental Car is pursuing money from us due to damages to a car we rented from them on 6/16/25. I rented a Mercedes from SIXT rent a car at their **************, ** location on 6/16/25 at 9am and returned it on 6/16/25 at 11AM to their *******, ** location. Upon checking out the vehicle I conducted a video walk around and noted that there was some rim rash with a video timestamp of 9:02AM, SIXT opens at 9:00AM. I told the attendant and he said don't worry about that, its minor. I drove straight from ************** to *******, ** and returned the vehicle at 11:07AM putting 42 miles on the car. The receiving attendant noted that the vehicle looked good and no damage. On 6/19/25 a damage report was sent via e-mail with the same 2 rims with minor rim rash and they claim it happened during my rental. I submitted a claim with **** claims on 6/20/25 with pictures/video of the damage on the vehicle at the time of pick up. after this I received an automated e-mail stating I'm responsible for damages of $539. We try to reach out to them to resolve this and provide more information, better photos, etc but are unable to reach anyone. I have reached out via e-mail, telephone, and social media accounts with zero response. There are countless stories about this being a business practice of Sixt and believe were another falling victim to this, not to mention the current class action lawsuit which is exactly what they are doing to me. I did not cause the damage to this car and Sixt is using fraudulent business practices to pad their bottom line.

      Business Response

      Date: 07/07/2025

      Upon a final review of ******* Hintzs damage file, in a effort of goodwill we have decided to close and no longer continue financial pursuit of it. We look forward to the opportunity to service his/her rental needs in the future.

      Customer Answer

      Date: 07/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:06/30/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a vehicle from Sixt. There were minor scratches and dents on the vehicle. Sixt never asked us to report any damage prior to leaving with the rental. Sixt never did a damage walk around with us. Upon returning the vehicle, there wasn't any new damage to the vehicle. We are being charged over $1000 for damage that we didn't cause. No one will talk to us. We call and get put in a loop and told to pay. We didn't cause this damage.

      Business Response

      Date: 07/01/2025

      Upon review of ******* ****** damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

      Customer Answer

      Date: 07/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:06/28/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented a vehicle from Sixt in **** on the big island of ****** and return the vehicle on June 26, 2025 in the same condition that I initially rented it in. Two days later after returning home I received an email claiming that I had incurred damage on the vehicle and received the link to pay the business $545. I have attempted to contact the damage claims department by phone and email and have received no response with proof that the damage was caused my me. I even took a photo of said damage at the beginning of my rental. It appears that this is a very common practice by this business and needs to stop immediately! I refuse to be a victim of a credit nightmare like the others. I will never rent from this company again.

      Business Response

      Date: 07/01/2025

      Upon review of Mr./Ms. Sinclair‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.

      Customer Answer

      Date: 07/01/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23532337, and find that this resolution is satisfactory to me.




      Sincerely,



      Lisa Sinclair

    • Initial Complaint

      Date:06/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Was charged for fees that I was not informed or aware of. Plus they kept my deposit.

      Business Response

      Date: 07/07/2025

      Upon further review of your inquiry, our records indicate the matter has since been addressed as of July 3, 2025  Records indicate a dispute of additional day(s) and charges and as a result, a refund of $131.69 was applied.  The final invoice total reflects $100.46.

      Customer Answer

      Date: 07/07/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sixt is claiming damage to a vehicle I rented two weeks ago. They are stating that I damaged a wheel. In the proof that they provided, you can not determine that it is the car that I rented. You can not event tell the color of the car. I requested further proof and they were not able to furnish it. They said I have to take their word for it. I wanted time stamped photos of the original pictures and they are not providing it. A lot can happen in a two week time frame with a rental car. I requested their definitions and documents of what they determine as damage vs normal wear and tear and nothing back. The customer service stated the vehicle was black in the photos and the car I rented was grey so they admitted that it was not my car.

      Business Response

      Date: 06/30/2025

      Upon review of Mr./Ms. Kowalski‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.



      Customer Answer

      Date: 06/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23527990, and find that this resolution is satisfactory to me.




      Sincerely,



      Justin Kowalski

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We rented a car from Sixt on May 16 in ***************, ** and returned it on May 18th at the ***************. Rental agreement #********** and case #SX-9075415453-88-800. They are claiming 2 scratches on the front bumper were occurred during our rental that go all the way down to the primer in which the entire bumper now needs to be replaced and we need to pay $826.25. We absolutely did not do this damage- nothing happened to the vehicle while in our care. The image they originally sent us was blurry at best; it looked either like bugs or 2 dots drawn on the image. When we returned the vehicle, we walked the car with the agent and none of this was noticed by him or us. We are unable to even view the pictures anymore from the link provided in the original email; we keep asking for dated and time-stamped pictures of our rental return, as well as dated and time-stamped pictures from the car's return right before and after us but no one responds to this request. It saddens me that a corporation like this chooses to prey after their customers for such atrocious amounts; it would be a better business model to just drop this claim instead of receiving so many 1 star negative reviews.

      Business Response

      Date: 06/30/2025

      Upon review of Mr./Ms. Godbout‘s damage file, we have decided to close and no longer continue financial pursuit of it. Our decision does not imply an acknowledgement of any statutory duty, and is based upon goodwill only. We look forward to the opportunity to service his/her rental needs in the future.



      Customer Answer

      Date: 06/30/2025

       

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 23524949, and find that this resolution is satisfactory to me.




      Sincerely,



      Adam Godbout

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a loyal customer of ****'s car subscription service since July 2024, driving a *** 5 Series for nearly a year. While I originally reserved a *** 2 Series, I was upgraded at the ********** location due to inventory shortages. At the time, I specifically asked whether I would be able to keep the same series when swapping vehicles in the future and was assured that I could. During vehicle swap at the ****************** location, I was not informed that I could no longer continue with the same model. This information was only revealed after my vehicle was taken . I was then issued a different car one in poor condition: it had only 800 miles before needing service, the rear hatch doesnt close and overall feels unsafe and significantly downgraded in features. I attempted to resolve this with both ***** and ********** locations. While **** at ********** was helpful but lacked inventory. At *****, staff initially offered assistance but then reversed their stance, citing conflicting reasons to deny my request. When I asked to have my original vehicle returned (after only 10 minutes), I was told it suddenly had a safety recall. The overall experience left me feeling pressured and disregarded. Despite this, I decided to start fresh with a new subscription. However, I discovered that a new $399 enrollment fee now applies. Reached Sixts sales team multiple times over the past week, and while I finally reached someone, Im still waiting on a resolution. I was also told I need to be a loyalty member to qualify for flexibility, despite the fact that Ive already demonstrated loyalty by subscribing for a full year and paying nearly $1,300.Due to the mishandling of my vehicle swap, lack of transparency, poor customer service, and my long-standing relationship with Sixt, I am respectfully requesting: A waiver of the $399 enrollment fee so I may begin a new subscription with a vehicle that suits my needs and reflects the standard Ive been used to.

      Customer Answer

      Date: 06/27/2025

      The matter was resolved. I received contact and would like to close the complaint. 

    Sixt Rent a Car, LLC is NOT a BBB Accredited Business.

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