Complaints

This profile includes complaints for Fhia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fhia, LLC

  Fort Lauderdale, FL 33312-6819

  
• 

  Florida Home Improvement Associates, Inc.

  11239 Saint Johns Industrial Pkwy S Ste 5 Jacksonville, FL 32246-7676

  
• 

  FHIA, LLC

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634

  
• 

  FHIA, LLC

  9135 Links Commons Dr Ste 7 Fort Myers, FL 33912-2572

  
• 

  Florida Home-Improvement Associates Inc.

  8034 Sunport Dr STE 401 Orlando, FL 32809-8105

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** ******* came to our house to what we thought was giving us a quote on hurricane windows. Instead, he spends the entire time trying to SELL us from his company. He then gave us a quote for half of the windows, which I thought was strange. The price was lowered over and over again based on "discounts" he was able to give. After two hours, it was time for my husband to go to work, and he would not let him leave until he called the home office again. He dsaid this is great; we are giving you a great price. After my husband went to work, he had me sign several pages on an iPad mini that he was holding and did not let me read. Almost a week later, my phone is today, and people from their scummy company are coming. The 'contract' I was not given to read said we could only back out before three business days. If we did, we would still owe the money to ****.

  

  Business Response

  Date: 01/15/2025

  We wanted to inform you that we have provided this feedback to our VP of Sales, *** ******, who will be addressing this issue with *** directly. Additionally, we have immediately cancelled this contract. This is not behavior we condone here at FHIA.
  Thank you for bringing this matter to our attention

• Initial Complaint

  Date:12/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried contacting FHIA many times and never get a response. I paid close to $50000 for new windows and doors and still am having issues. I've been in our house since 2000 and for 24 years I never had an issue with water entering my home, however since I had new hurricane windows put in there has been some issues. During the last hurricane, I had wet floors under the bay window. Had to buy a shop *** to remove the water and lots of disinfectant to kill the mold. All I'm asking is that they take care of their customers instead of turning their backs after the job was complete. When I contacted them the first time, the agent told me it would be $100 for someone to come to the house. I just spent all this money and now I'm going to get charged again? Nobody will return my calls and messages.

  

  Business Response

  Date: 12/23/2024

  On 10/25/24 customer called in to schedule service for a leak in the window. Service representative advised customer there was a $75 fuel surcharge fee. The service representative offered to waive the $75 fee; however, the customer indicated he did not want the service. Unfortunately, we did not hear back from the customer till we received the ******************** complaint last evening. Customer was contacted today 12/23/24 and left a message to schedule a water test to determine where the leak might be coming from. Message was left at 2:43PM.

  Customer Answer

  Date: 12/31/2024

   
  Complaint: 22714780
  
  I am rejecting this response because:
  The only reason they responded is because they forced me to use the BBB.  This could have all been resolved if they would have responded to my emails through their website.  They take your money and then when an issues evolves, they ignore you.  Yes, they offered me a visit, however the agent didn't offer me a solution.  These windows were supposed to be the best.  My old, non-hurricane windows, didn't leave me with water on the floor for over 20 + years.
  Sincerely,
  
  *** *****

  

  Business Response

  Date: 01/03/2025

  We understand the customers frustration; however, the customer did not allow us to schedule the service for the water test. On 10/25/24 customer called in to schedule service for a leak in the window. Service representative advised customer there was a $75 fuel surcharge fee. The service representative offered to waive the $75 fee; however, the customer indicated he did not want the service. Unfortunately, we did not hear back from the customer till we received the ******************** complaint on the evening of 12/22. Customer was contacted 12/23/24 and left a message to schedule a water test to determine where the leak might be coming from. Message was left at 2:43PM. Customer did not call us back. We reached the ***** today 1/3/25 at 8:10AM and she has scheduled the water test for 1/8/25.

  Customer Answer

  Date: 01/28/2025

  Employee came on 1/8/2025 and said he found a problem and the windows needed to be framed out to stop the leak.  Said he would schedule the work to be done and left.  Still waiting on reply.

  

  Business Response

  Date: 01/29/2025

  Per Operation Manager the water test was completed. We now have a service scheduled for 2/4 to add trim on 3 bay windows. Customer is aware.

  Customer Answer

  Date: 02/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  The job was completed and hopefully the windows won't leak anymore.
  
  Sincerely,
  
  *** *****

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of commencement was June 24 2024 and four of the ********************************************************************************************************* constant contact with the company to correct the problems to date, which is December 10, 2024 I have no satisfaction. Two visits from the company have come with the wrong size window to replace the failed Windows and at no time have they come with four windows so the attempts have not been to fully comply with any kind of warranty, which they sold me a lifetime warranty with these windows My last promise was that it would be corrected by Thanksgiving and I have had nothing in the way of effort on my behalf so Im resorting to you to help me get this company to respond to this installation

  

  Business Response

  Date: 12/12/2024

  Manager **** ****** spoke with the customer. He apologized for all the inconvenience and completely understands all the delays. The eta of the last window is 12/17. He will be reaching out once the product arrives in the warehouse and will schedule immediately. 

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Around May 2024 I had seven Hurricane Windows installed on the house for $14,800 via BJs / FHIA. About 3 months later I noticed the windows on the south side of the house were coming apart separating around the window trim casing with huge 1-inch gaps on both windows. I called FHIA and they came out for repairs and said they had used nails instead of screws and made repairs. About 1 month later I inspected the windows again to find they had not caulked the windows properly and again there were gaps around the window casing and the window casings were all uneven looking horrible. I called again and they sent someone to take pictures. Since then 5 weeks ago I have called for an ETA status for repair once a week and they are not returning my calls. These windows have lifetime warranty but the main issue is they didnt install the windows correctly in the first place and refuse to honor the warranty agreement as well. All I want is for FHIA to come out and make permanent repairs correctly. I should not have to make repairs on lifetime warranty windows that were installed incorrectly in the first place paying almost $15,000. If this is what they do on an install I can only imagine if a storm broke them how long the repairs might be if they do it at all.

  

  Business Response

  Date: 12/04/2024

  Initial repairs were completed; however, customer is correct in there was another issue identified. The Service Manager takes full responsibility as she missed to schedule the installer back out. Customer was called yesterday and apologized too for the delay. We have the installers scheduled to go back out on 12/11 to address the issue.

  Customer Answer

  Date: 12/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:11/14/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filled out an online inquiry for this company and when they called me I informed them I was no longer interested in a quote. Since then they continue to call my home 20+ times a day. I have asked them to stop calling, I have blocked their number, and they continue to call from a different number. This is harassment and I want them to stop.

  

  Business Response

  Date: 11/14/2024

  The Director of the *********** has confirmed this consumer is now on the Do Not Call List. We apologize for any inconvenience this may have caused.

   

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your quick response to this matter.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has called me 16 times in a matter of two days. It's very disrupting at work and I'm not even sure how they got my number.

  

  Business Response

  Date: 10/29/2024

  The *********** Director has placed the consumer on the do not call list. The consumer placed a request with Angi's list for a roof replacement on 10/27 which was sent over to us to schedule a consultation. We apologize for any inconvenience and as stated customer has been placed on the Do not Call List.

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did not place a request on angi's list as mentioned in the business reply. I appreciate the swift response and quick timing in this matter.
  
  Sincerely,

  ****** *****

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FHIA (Florida Home Improvement Associates) in ******* Florida We had hurricane impact windows installed by this company in Dec 2019. We noticed that one of the windows has an issue with moisture getting in between the panes. We have called the main number multiple times and left messages but never get a call back to schedule a replacement for the window. These windows have a lifetime warranty per the contract. These windows were very expensive and FHIA should not be ignoring these calls.

  

  Business Response

  Date: 10/25/2024

  It appears customer was calling a number that is no longer in service. We have reached out to the customer and have ordered what is needed for the repair. We apologize for the inconvenience.

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, they need to supply the new number as the number that was on their original forms in 2019 is still operational.  Not sure if I buy their non operational phone number response   Will have to see if they actually follow through on correctly fixing the window issue  otherwise will be contacting BBB again

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August/September of 2020, Florida Home Improvement Associates installed hurricane impact windows in my home. On Sunday, October 13th, 2024, I felt some dampness in my bedroom carpet, and when I pulled back the carpet, the padding was soaked and the floor itself had multiple water stains. A friend of mine brought his moisture reader to my home, and I sent (via text) multiple photos to ************, and I received a reply telling me that my information had been sent to the office and that I would be contacted as soon as possible. Having received no response, I texted the same number again on Thursday, October 17th, and received what appears to be an auto-generated reply, thanking me for my message. I still have not received any communication from Florida Home Improvement Associates. I am obviously eager to have this matter resolved, whether its a faulty window, or a botched installation. It should be noted that my sliding door (also installed by Florida Home Improvemet Associates) faces the same direction as my bedroom window (East), and I have not had any issues with water coming through or underneath the slider. Additionally, I want to ensure that a supervisor accompanies whoever is sent to my home, with the installers, to help guarantee that the issue will be resolved correctly and fully. This matter needs attention ****, to avoid potential further/future damage. I will likely need to replace the flooring in my *********** final note- when these windows were installed in 2020, my last name was ********. My last name has since been legally changed to *******.Thank you.******* *******

  

  Business Response

  Date: 10/24/2024

  We apologize for the inconvenience. The phone number the customer was texting is not working properly. We reached out to the customer, and we have her scheduled for service on *****.

• Initial Complaint

  Date:10/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear **************** Manager,I am writing to formally express my dissatisfaction with the service I have received regarding the door installation, specifically concerning the non-tinted glass and the incorrect handle.Despite my initial expectations, I am facing several unresolved issues. Ive been in contact with **** about the replacement handle and the tinting of the glass, and it has now been weeks without resolution. This situation is incredibly frustrating, especially since the visibility into my home has become a concern for my privacy. Additionally, I have already made my first payment on the loan, yet the door issue remains unresolved.When I first reached out, your team was very responsive, but now Im experiencing a lack of communication. This feels unprofessional, and I urge you not to use marketing tactics in this situation. It should not take this long to resolve issues related to handles or ********** a customer, I expect quality service and support. I would greatly appreciate your immediate attention to this matter and a prompt resolution.Thank you for addressing this issue. I look forward to your swift response.

  

  Business Response

  Date: 10/21/2024

  Ops Manager ***** ***** called customer to apologize for the delay. The handle has been ordered and it takes around 12 days. ***** will be following up with the customer weekly until; all issues are resolved.

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22448863
  
  I am rejecting this response because Im waiting for installation. Please leave complaint open until all issues are resolved. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 10/22/2024

  Good morning,

   

  The compliant still remains open. We are simply updating as to what Mr. ***** has promised to do.

  Customer Answer

  Date: 10/30/2024

  Heres a revised version:
  
  
  Update:
  
  
  Monday, October 28 - Handles were installed. A part of the door design fell off, and they will return to fix it.
  Wednesday, October 30 - They called to schedule tinting; were awaiting an appointment with the installer.
  
  
  Additionally, the door locks from the outside, which was not disclosed by the sales representative. If any documentation mentions this feature, please provide it. If not, the company should cover the cost of installing an automatic lock, as this was a misrepresentation.

  Customer Answer

  Date: 11/01/2024

   
  Complaint: 22448863
  
  Heres a revised version:
  
  
  Update:
  
  
  Monday, October 28 - Handles were installed. A part of the door design fell off, and they will return to fix it.
  Wednesday, October 30 - They called to schedule tinting; were awaiting an appointment with the installer.
  
  
  Additionally, the door locks from the outside, which was not disclosed by the sales representative. If any documentation mentions this feature, please provide it. If not, the company should cover the cost of installing an automatic lock, as this was a misrepresentation.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 11/14/2024

  Operations Manager spoke with customer on 10/21 to apologizze for the delays. Handles were ordered and tint will be completed once the handles arrived. On 10/25 we gave customer an update on *** on *** service. On 10/30 we spoke with customer and confirmed arrival time for the service. on 11/5 we did a final wrap up with the customer and customer is 100% satisfied with the handles and service that was completed. 

  Customer Answer

  Date: 11/14/2024

  The door locked from the outside, which is like an auto self locked door. Maybe Im not saying it right but they understand.   Im waiting for the sales guy ***** to contact me. He mentioned that he sent an email to *** and I havent heard back yet.

  Customer Answer

  Date: 11/19/2024

   
  Complaint: 22448863
  
  The door locked from the outside, which is like an auto self locked door. Maybe Im not saying it right but they understand.   Im waiting for the sales guy ***** to contact me. He mentioned that he sent an email to ETI and I havent heard back yet.
  
  Sincerely,
  
  ******* ****

  

  Business Response

  Date: 11/19/2024

  Operations Manager spoke with customer on 10/21 to apologize for the delays. Handles were ordered and tint will be completed once the handles arrived. On 10/25 we gave customer an update on *** on *** service. On 10/30 we spoke with customer and confirmed arrival time for the service. on 11/5 we did a final wrap up with the customer and customer is 100% satisfied with the handles and service that was completed. Please advise if there is anything else pending. Per our conversation with the customer everything was finalized and completed on 11/5.

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased of products and installation completed in 2021, company offered lifetime warranty in its products, which is false. I had several issues with my main door, the door lock doesnt work and panel is misaligned letting water in which the company refuses to repair or replace given the warranty promised and expect me to pay again manufacturers cost and are not taking measurements to repair it. The company is a fraud and wants to sell lifetime warranty on products they expect you pay when repair its needed. They scam customers for more money.

  

  Business Response

  Date: 10/18/2024

  Customer called in about a year ago because her door got damaged due to her installing a door stopper on the step outside of her door. The door slammed into that stopper and broke the bottom of the panel. Customer was advised at this time that the door is not covered under warranty, however, one of our old service techs went out as a courtesy and was able to fix the damage at the bottom. Customer is calling in again stating the screws are loose and so is the handle. Service tech went out and determined that we need a new lock box (chargeable) but recommends we order the whole panel since it is still broken.Contract does not say lifetime warranty for the door. However, customer voided the warranty by adding a stopper not provided by us. Its not a manufacturer defect. We have tried to find a compromise. Service Manager Ta'***** ******* and **************** Manager Tahiris **** have tried to explain and find a compromise. Customer can call us back at ************

   

  See attached pictures/

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22425254
  
  I am rejecting this response because:

  The business is distorting the truth and facts. The door stopper was installed initially by the subcontractor hired by them not me. Also, the company has never truly fixed the door problem. Every time they have sent a service tech has been under the require I pay for extra parts or product. Their sales rep ***** sold the products as lifetime warranty that was the only reason I made the decision on installing and hiring their services so I would not have to worry about any future charges. If it wasnt because the warranty offered at that time, I could have hired and paid half the price with other subcontractors and competitors charging less. 

  
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 10/21/2024

  As a courtesy to the customer, we will replace the door. Service Manager TT ******* called customer and left a message at ******. 

  Customer Answer

  Date: 10/29/2024

   
  Complaint: 22425254
  
  I am rejecting this response because per discussion and agreement with service manager she needed to work on it with the operation manager to be able to replace the front door with the same manufacturer that offers lifetime warranty. Currently, the door that is damage is under a different manufacturer without offering any warranty which is not the solution Im seeking since I just want the peace of mind of lifetime warranty offered in my contract and in their  website.  Im still waiting for service manager to contact me regarding door installation or order placement.

  website link below stating lifetime warranty 

  *****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
  
  Sincerely,
  
  ******* *********