Business Profile

General Contractor

Fhia, LLC

Headquarters

Complaints

This profile includes complaints for Fhia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

91 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired FHIA to do a job which was supposed to be a three months job they took eleven months to complete. They order the wrong windows, and door broke and damage stuff during the installation damage my shutter and tried putting silicone to hide the broken shutter. FHIA promise to pay for the damages that did not happen ***** came out access the damages and promised to send a check. I had the *** on my back because the stucco was showing, and they did not complete it in a timely manner. I tried calling ***** numerous times on his cell phone and was sent to his voice mail left numerous messages, I even tired calling the office they said ***** would call back no call back I had my finance call also they told her the same thing ***** would call back, we have not heard anything from ***** nor the company about this matter. I would never use or recommend FHIA to anyone they do not take care of their customers and ***** is not very professional for a manager. Be very careful do your research before hiring FHIA they are a scam !
Business Response
Date: 09/25/2024
Per Operations Manager Dave Batson he did indeed make an accommodation for the customer and thought it was submitted. It was an oversight in his part, and he apologizes for the confusion. A VM and text have been sent. Ops Manager has submitted the request for the accommodation.
Customer Answer
Date: 10/12/2024

Complaint: 22313279

I am rejecting this response because: there are still issues with the installation of couple windows, there are pieces falling apart the balancers does not work therefore the window does not stay up on its own. During the hurricane you felt the breeze coming through and piece of the widow is now hanging, these windows were not even installed a year ago and we already having issues, so while they did contact us and send the check, we still have some unresolve issues that need to be addressed.

Sincerely,

Brent Ransome
Initial Complaint
Date:09/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 1, 2024 kitchen cabinet doors were ordered installer said it would be 6 weeks. I have been told 4 times that the manager would be in contact. It is now Sept and we have heard nothing. Also was told that the manager is the installer.
Business Response
Date: 09/10/2024
Kitchen Manager spoke with customer and service is scheduled for 09/18. He also apologized for how long it took to handle this service.

When parts come into the warehouse, they will communicate with him and the installer, at that point we will call the customer and schedule an appointment.
We understand the inconvenience this has caused the customer, and we will ensure the issue is rectified immediately.
Customer Answer
Date: 09/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:09/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Between September 2 - 5 ( so far) this company, whom I've NEVER used, has called me SEVEN times, all from different phone numbers in Florida. The callers are all foreign. I have repeatedly told them I'm not interested and to take my number off their list. They refuse. I have also told them I am reporting their harassment but still does not keep them from calling. FHIA needs to STOP their harassing.
Business Response
Date: 09/08/2024
Call Center Director has placed this phone number on the do not call list and apologizes for the inconvenience.

Customer Answer
Date: 09/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:08/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called to check a quote for a possible remodel. I have received at least 11 calls A DAY for the past 5 days. This is so EXCESSIVE that I would never use this company for ANYTHING because of the annoyance. They won't stop. How do I get off this perpetual list?
Business Response
Date: 08/29/2024
We have reached out to the Director of the call center to provide this feedback. He has placed this consumer on the do not call list. Thank you for letting us know.
Customer Answer
Date: 08/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a window break in early December of 2022. I called to have the window repaired per my warranty. To date, the problem has still not been resolved. It has been 3 months shy of 3 years. I have had technicians come out and it has been a myriad of ordering the wrong style of window, the wrong size and even repairmen that did not know how to install the style of sash and thus break the ballasts of my window causing further damage and time to repair the issue. Every time someone comes out and states they need to order something or come back; I have to initiate calling back after not hearing anything for 2 months. One of the components that made these windows worth the price that I paid was the warranty. The fact that they cannot complete a simple repair on a broken window in almost three years makes the warranty worthless. I am at a loss on how a customer can be treated this way.
Business Response
Date: 08/27/2024
Recap from Service Manager **************************: Called customer who was upset he hadn't received his parts for his window. apologized and advised to customer we hadn't reached out due to being provided that job has been completed and not that additional parts were needed. Advised customer will get the order placed and request a rush to get the parts asap & once a date is available will reach out and update customer.
Customer Answer
Date: 08/27/2024

Complaint: 22201922

I am rejecting this response because: This does not address the fact that it has been almost 3 years without a resolution. The response only addresses why the latest development was delayed and does not take in to account any of their incompetence and lack of customer focus during the multiple issues and excuses over the past 32 months.

Sincerely,

*****************************
Business Response
Date: 08/28/2024
There is no information as to the rejection. When Service Manager spoke to the customer she apologized for the mis communication.

See below recap of conversation on 8/27
Recap from Service Manager **************************: Called customer who was upset he hadn't received his parts for his window. apologized and advised to customer we hadn't reached out due to being provided that job has been completed and not that additional parts were needed. Advised customer will get the order placed and request a rush to get the parts asap & once a date is available will reach out and update customer.
Customer Answer
Date: 08/28/2024

Complaint: 22201922

I am rejecting this response because: Service manager did not call me. I had to call after not hearing anything for 2 months. I called, got placed on hold for 30 minutes, then got disconnected. I had to call back two more times to get to the service manager. The service manager did apologize. My complaint is that my window has not been repaired in almost three years and as of this moment, it is not repaired and I have no date as to when it will be repaired. The service manager stated they ordered parts with a rush. Until my window is actually repaired, I will not accept any response from this company because I have heard: "the parts on order", "someone will be out" ,"we'll let you know when.." multiple times for almost three years with no actual resolution.

Sincerely,

*****************************
Customer Answer
Date: 08/29/2024
You stated that the company made a "good faith" effort to answer my complaint. Their "Response" was the same response I was given a multitude of times for almost 3 years. Why is this time any different. My problem, to date, has not been fixed. As a result, the company did not make a "good faith" effort. They have a history of making "Statements" without resolution. This complaint should remain open until the company has actually made the repair. If this was the first, second, or even third time they have said this, it would make sense, but after at least 10 times in ************************************************************************************************ action by this company.
Initial Complaint
Date:08/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
door to door solicitations in our over55 community during evening hours is posted NO SOLICIATION at every entrance and when asked to leave community multiple fhia-apparrel wearing cell phone picture taking door knocking continued asking police to remove is on each posted sign but places elderly residents in danger if fhia sent solicitors to ***** evening without verifying non-soliciation clear. this demands a response and apology to affected property managers at ************ If this is an impostor group and fhia does not claim team canvassing elderly neighborhood, it requires police and homeowners watch association pictures gathered on 08-21-2024 6:30-715pm approx thanks to Bbb for elderly concern in West delray businesses
Business Response
Date: 08/22/2024
Director of Dispatch received a call from the HOA president at 5PM yesterday and immediately reached out to associates that were canvassing and immediately asked them to leave the community as it clearly stated no soliciting. We do apologize for any inconvenience this may have caused.
Initial Complaint
Date:08/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed a contract with FHIA for new windows on 6/14/24. I was quoted 4-6 weeks for the windows to be installed. The measurement technician came to get exact measurements of my windows on 6/21/24. On 7/11/24 I was contacted by the sales representative ***** demanding a permit for a room that is part of the original construction of the house and therefore no such permit exists. I provided the building floor plans to ***** as well as the manager ****** and explained the situation to them. They continued to demand a permit. They finally accepted the fact that the room in question was not an add on, as I had told them all along. On 8/8/24 I asked ****** to speak to his manager, I got no response. On 8/16/24 I asked *****, customer experience **** to speak with the manager above ****** and received no response. I am very disappointed in the customer service I have received as well as the major delay in project completion due to a hold up that should have never occurred. I would like to cancel this project or at least receive a significant discount. These are shameful business practices.
Business Response
Date: 08/19/2024
We had a permit concern that delayed the project and we will contact the customer to make an accommodation for the delay. The project is still on track to finish in a normal time frame. We expect the windows to be here by the end of the month and we have the permit.
Customer Answer
Date: 09/01/2024

Complaint: 22160719

I am rejecting this response because:
I was never contacted regarding a resolution. I am seeking discounted rate on my project for the time delay and subpar customer service communications

Sincerely,

*******************************
Business Response
Date: 09/05/2024
All the product arrived and install began on 9/4. Below are the notes from the Field Manager from 9/4
Here with customer, install going well. They are very happy with ****** and the windows. ****** has 3 windows and the *** installed, working on last 3 windows now, will complete today.
We are now uploading photos and setting inspecton.
Initial Complaint
Date:07/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The day that happened was june-***** they start to remove my roof where they did a mistake on the side of the house they said they were going to do the roof of metal into a stent part of the roof and they stayed back 4 feet they promises us machinbrad and they put plywood they are charged us the same amount they dont want to give us a discount of the thing they promises us and they did what ever they want the roof on my roof had a drop now the roof doesn't have a drop because of the bad job they did and now they dont want to do the metal into it was sold to me. They are charging me ****************************************************************************************************************************** my house for them to do the job and they didnt tell me was going on the roof i told one of the boss if i was paying machinbrad why were they putting plywood and he stayed quiet and he didn't answer back to me.
Business Response
Date: 08/06/2024
Roofing Manager ************************* met with the customer at his home. Managers met with customer at home. Also met city inspector on site with home owner.

Inspector allowed an additional feet to be added on metal installation.

Also wood decking is going to remain as is.

Customer being reimbursed 4k.
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hired FHIA to install impact windows and a sliding glass door in our home. Install went very smooth and the crew was great about limiting the amount of dirt/dust during the construction process. However, upon inspection the company installed a non-impact sliding glass door. After the supervisor came out to inspect why the county inspector would not sign off on the work done, the doors were reordered. Those were installed 4 weeks later and again the inspector couldnt sign off because the brackets were not installed in the correct positions on the door and frame. Again, the supervisor had to come back out and 2-3 weeks later, a guy comes out to install new brackets. Now my brand new sliding glass door has extra holes in it filled with caulking material. On the same day, I received a certified letter in the mail in which FHIA filed a lien on our home for non-payment. The job isnt done. Ive been very nice about things but this was the proverbial starw. I called the Manager ****** who did not want to speak with me about why he signed off on the letter and the lien document. His only question was if I spoke with ***** the supervisors boss. I told him filing a lien on my house was his doing and his name is on the letter and the lien. He said yes but then put me on hold. He came back on, said he was going to have ***** call me and then hung up on me. ***** never called me. ***** called my wife instead even though I verified my phone number with ******. What a joke! All at the same time Im texting the supervisor what has happened. Both ***** and **** (supervisor) said was, once the job is done and you pay the lien will be removed. First, it should never have been filed for and second, theres no way I trust them to remove the lien. I know want a new door w/o extra holes and a discount/compensation for the extra time taken off of work for the screwups of the company.
Business Response
Date: 08/12/2024
From Ops Mgr **********;
For this customer, there was an incorrect sliding glass door ordered as non-impact,when the rest of the job is impact and was ordered correctly. We had the inspection, and the brackets were off by 2, which we have never had an issue with before. The replacement SGD was reordered correctly on 05/01 and we received on 05/24. Customers were not available for reinstall until 06/12, which was scheduled accordingly. Clients went silent up until 07/24 when trying to schedule the follow-up final and the account aged past 90 days, which is an automatic trigger for a lien just based on the age of the account. So, lien was placed while the account was being worked to a path to completion.

I did try to call the customer when they called ***** about the lien, but they did not call me back or answer the phone., so I left a detailed message stating that the lien was simply due to the age of the account and balance due and was not reflective on them at all. Its SOP for a contractor right to protect the contract. As explained to the customer once the job has been completed and we have been paid FHIA will remove the lien promptly as we would for any other customer at this stage.
Parts eta 8/23 and customer has been scheduled for finish work on 8/24
Initial Complaint
Date:07/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CONTRACTOR DID NOT REPLACE ALL JAMBS AS QUOTED, ALL 10 WINDOWS DONOT TIP IN FOR CLEANING AS QUOTED, COMPANY PLACED $12000 LEIN ON HOME
Business Response
Date: 07/29/2024
Per Operations Manager ***********************: The windows were made per the opening as is company standard. We dont modify openings to accommodate customers window treatments. These windows do tilt as designed but they hit the frame of the plantation shutters at a certain point the customer has so they do not tilt in all the way. All the bucks were changed out and all FHIA practices were followed. After speaking with our VP *****, initially offered customer to let us clean his windows up to 3x/year for the duration of the customers ownership to help with the cleaning aspect, as the tilt feature was most important to them for the cleaning ease aspect. Customers rejected this and hung up on me. After conferring with ***************, he has authorized me to offer 1.) Upgrade to CWS Impact, with the neat coating to help with cleaning. 2.) Offer to have all the windows re-made smaller to clear the plantation shutter frames or 3.) Look at cost of plantation shutter replacement to allow the windows to clear.

The Field Manager swung by the customers house last week to go over these options, but customer was not home. Trying again this week with the customer
Customer Answer
Date: 08/21/2024
THE FIELD MANAGER NEEDS TO MAKE AN APPOINTMENT WITH THE CUSTOMER IF EXPECTS THE CUSTOMER TO BE HOME.
APPARENTLY THE ******************** PRACTICES ARE TO LIE TO THE CUSTOMER AND THE ********************. BECAUSE NO ***** WERE REPLACED. ALL THE BUCK ****** WAS PUT BACK ON THE ***** AT THE END OF THE DAY UNCUT. OUR SALESMAN SAID THAT ALL ***** WERE TO BE REPLACED AND THE WINDOWS WOULD TIP IN FOR EASY CLEANING OR REMOVAL. THE SALSEMAN WAS THE FIRST TO MEASURE WINDOW SIZE. THE COMPANY SENT A SECOND CREW TO MEASURE WINDOW SIZES AGAIN. BUT WHEN THE WINDOWS WERE INSTALLED THEY WOULD NOT TIP IN. SEE MY EARLIER PHOTOS.
HERE IS WHAT WE NEED TO GET THIS RESOLVED
#1 YOUR ***** IS NOT WORKING LIKE THE SALESMAN SHOWED US WITH THE HEAT LAMP. THE MORNING AND AFTERNOON HEAT FROM THE *** IS COMING IN.
#2 THE WINDOWS NEED TO TIP IN FOR EASY CLEANING AND OR REMOVAL WITH OUR SHUTTERS OPENED 90 DEGREES.
#3 THE ***** AND EXTENSIONS WILL BE WRAPPED IN VINYL FOR EASY MAINTENANCE.
#4 THE SCREENS WILL FIT PROPERLY IN THE SIDES AND TOP.
#5 THE EXISTING ***** ARE NOT NREPLACED WHICH WERE PART OF THE ORIGINAL AGREEMENT . NOW LESS $4000, NET $8000 UPON COMPLETEION AND INSPECTION BY THE ***** AND **************
Customer Answer
Date: 08/21/2024

Complaint: 22049388

THE FIELD MANAGER NEEDS TO MAKE AN APPOINTMENT WITH THE CUSTOMER IF EXPECTS THE CUSTOMER TO BE HOME.
APPARENTLY THE ******************** PRACTICES ARE TO LIE TO THE CUSTOMER AND THE ********************. BECAUSE NO ***** WERE REPLACED. ALL THE BUCK ****** WAS PUT BACK ON THE ***** AT THE END OF THE DAY UNCUT. OUR SALESMAN SAID THAT ALL ***** WERE TO BE REPLACED AND THE WINDOWS WOULD TIP IN FOR EASY CLEANING OR REMOVAL. THE SALSEMAN WAS THE FIRST TO MEASURE WINDOW SIZE. THE COMPANY SENT A SECOND CREW TO MEASURE WINDOW SIZES AGAIN. BUT WHEN THE WINDOWS WERE INSTALLED THEY WOULD NOT TIP IN. SEE MY EARLIER PHOTOS.
HERE IS WHAT WE NEED TO GET THIS RESOLVED
#1 YOUR ***** IS NOT WORKING LIKE THE SALESMAN SHOWED US WITH THE HEAT LAMP. THE MORNING AND AFTERNOON HEAT FROM THE *** IS COMING IN.
#2 THE WINDOWS NEED TO TIP IN FOR EASY CLEANING AND OR REMOVAL WITH OUR SHUTTERS OPENED 90 DEGREES.
#3 THE ***** AND EXTENSIONS WILL BE WRAPPED IN VINYL FOR EASY MAINTENANCE.
#4 THE SCREENS WILL FIT PROPERLY IN THE SIDES AND TOP.
#5 THE EXISTING ***** ARE NOT NREPLACED WHICH WERE PART OF THE ORIGINAL AGREEMENT . NOW LESS $4000, NET $8000 UPON COMPLETEION AND INSPECTION BY THE ***** AND **************

Sincerely,

*************************
Business Response
Date: 08/30/2024
Since the consumer rejected the offer/solution a meeting has been set up with the ** of Operations and the Operations Manager. The meeting was set for today 8/30; however customer requested it be reset for Tuesday 9/3

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