Complaints

This profile includes complaints for Fhia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fhia, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fhia, LLC

  Fort Lauderdale, FL 33312-6819

  
• 

  Florida Home-Improvement Associates Inc.

  8034 Sunport Dr STE 401 Orlando, FL 32809-8105

  
• 

  FHIA, LLC

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634

  
• 

  FHIA, LLC

  9135 Links Commons Dr Ste 7 Fort Myers, FL 33912-2572

  
• 

  Florida Home Improvement Associates, Inc.

  11239 Saint Johns Industrial Pkwy S Ste 5 Jacksonville, FL 32246-7676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in ************, **. I assumed this company was in ************. FHIA had called and talked with my husband. They came out and had ** sign a contract on 1 19 **** for storm windows and door replacement on our house. They measured all windows and said it would be 3 months before any work would be done. The cost was $36,288 which is a lot. I was told they would get in touch with our HOA to get an ok. Yesterday I called and found that they had no HOA information. I gave it to them again. Today they sent me an email saying I would have to send everything to the **** So I looked them up on BBB website. This company has bad reviews. I called our lawyer. He told me to have no further contact with this company. I looked at the paperwork. It is bad saying if they owe their contractors then the contractors can put a lien on my house. My husband is 85 years old and I just had surgery, so I just assumed they were ok. Today I found out otherwise. Never want to hear from them again. They have done no work.

  

  Business Response

  Date: 01/30/2024

  Met with customers, and all issues are resolved! OK to proceed!
  
  She was worried about the lien process, customer now understands its part of the permit process and once job is completed and paid in full,  release of lien will be provided
  
  Customer was concerned about ********************** and other complaints. Resolved.
  
  Customer was concerned we only had Office in South Florida?  now understands we are also local with the ************ office and has my direct cell number and address to ************ office, resolved
  Customer now understands given the volume we do Its actually a  small percentage given volume we do etcand those issues will be resolved as required to keep the A rating etc.

  Customer Answer

  Date: 01/30/2024

  1 30 24 ************************* came to our house today unexpected and explained further about the contract.  I was concerned in that after we signed when the docs. were sent to our email  it stated in 2 places where a lien could be place on our house either by FHIA or workmen who work under FHIA who can put a lien on our house if they feel they have not gotten paid.  That greatly upset me.  *** did not explain that that was ""normal" part of business with remodeling when we signed docs that did not disclose this when we signed.  This was discovered when docs were sent to our email. *** said no I could not cancel the contract since "everything has been ordered".  *** did sign a statement that all liens were null and void after the work is done and they got paid.  I'm not sure about this company.  *** did give me an address here in ************ that did show good reviews even though the *** office showed problems.  I asked my husband which way to go; go to a lawyer or hopefully get the windows we want. We are going with the contract. I hope the install goes ok and my house is not damaged, and the windows are installed correctly.  Only time will tell.  *** did give me his phone number with one other person to call with concerns. I will at this time neither confirm this has been or not been resolved.  This is a lot of money for major work that I can only hope is done right.  Time will tell.  Let's see what happens with the product and install in the future.  *************************** ************ **

  Customer Answer

  Date: 01/31/2024

   
  Better Business Bureau:
  
  

  1 30 24 ************************* came to our house today unexpected and explained further about the contract.  I was concerned in that after we signed when the docs. were sent to our email  it stated in 2 places where a lien could be place on our house either by FHIA or workmen who work under FHIA who can put a lien on our house if they feel they have not gotten paid.  That greatly upset me.  *** did not explain that that was ""normal" part of business with remodeling when we signed docs that did not disclose this when we signed.  This was discovered when docs were sent to our email. *** said no I could not cancel the contract since "everything has been ordered".  *** did sign a statement that all liens were null and void after the work is done and they got paid.  I'm not sure about this company.  *** did give me an address here in ************ that did show good reviews even though the *** office showed problems.  I asked my husband which way to go; go to a lawyer or hopefully get the windows we want. We are going with the contract. I hope the install goes ok and my house is not damaged, and the windows are installed correctly.  Only time will tell.  *** did give me his phone number with one other person to call with concerns. I will at this time neither confirm this has been or not been resolved.  This is a lot of money for major work that I can only hope is done right.  Time will tell.  Let's see what happens with the product and install in the future.  *************************** ************ **

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They told me they could measure in December and install by the end of January. They did not even schedule to measure until I called and complained and could not get someone here until the middle of January. Now they wont have my door until March. Im losing my home owners insurance and it is costing thousands. Do not believe anything this company tells you.

  

  Business Response

  Date: 02/02/2024

  Unfortunately, some product does take longer to Manufacture than others. We have asked the vendor to see if they can rush the product. One of our Managers has reached out and left a message for the customer. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August i scrolled thru ******** looking at window companies attempting to find a reasonable price to replace ours. I filled in a consult request from a BJs club ad. I was contacted by FHIA to schedule a person to come out on behalf of the bjs club to talk about windows. The guy came to my house in august. He was there for 5 hours. He answered all questions we had and everything was good. We were approved for fortify financing. The way he put it was that no payments were due until november of ****, and then wed pay **** at once and then in december it would be part of our mortgage payment at 187 dollars a month. He said that its a lifetime warranty on labor and parts and fully transferrable and that if we move the payment stays with the house and so on. Well we signed up. In november the windows were installed on vertrans day weekend. The install guys were amazing. They were very polite and i liked them. The guy in charge of them called me and said he was going to leave soon to be at my house (this was 10 am) he showed up at 1. *** in his truck for a while and then waltzed into my house without telling me who he was. The guys installing told me who he was but it was still rude. So then after it was completed they cleaned up and left, and then they called to schedule the final inspection. I told the guy i work and so does my husband, and that i am free after 5 on the weekdays, all the weekends, and on 11/28. I was told they cant give me a time frame other than 8 am to 3pm on the 28th. I advised them i had a prior engagement and had to leave by noon on that day so theyd have to come before then. They discon and said theyd work it out. They never called back. I CALLED THE COUNTY MYSELF and told them what was going on and she scheduled it for me. I called the FHIA myself and told them i scheduled the inspection and they could be there in that time frame or not. They were not. So then everything passes. And the last week of december i get a call from **** whos the field officer here in our area that tells me the county is blocking the financing program we got approved for. And he said all companies have the issue not just them. And that the options are to fill out a credit app and see about other financing or to wait out the program and see what happens. I filled out ************** and emailed him the information however he stopped responding to my emails and today i get certified mail saying they put a lien on my house. For something that is not remotely close to my fault. And now i have to worry if my child will have a roof over her head because these people do not do thier jobs.Also i should mention that **** told me in these exact words "no one is going to take your home a lein is just an i-o-u, if you sell your house the lein holder gets thier money first" thats literally what he said to me.

  

  Business Response

  Date: 01/17/2024

  VP of Operations spoke with customer in detail. Unfortunately, it was the city which stopped the pace/loan program not the lender. In no way shape or form will this have a negative impact on payment promise made to the customer. We are currently working on alternate solutions. 

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this letter because I have attempted far too long to get Florida Home Improvement Associates to replace 2 of the 19 Hurricaine windows that we purchased from them several years ago. I have been dealing with sales man ***********************. It has been a continueous fight to get his help, he has made promise after promise to help us. He even came out and took pictures of the defected Windows and admitted that they definitely must be replaced and could understand our frustation! However, again and again I would call him only to be put off with another excuse. He assured us that the Windows were under warranty. We could never sell our condo with Windows like these but more than anything we are sick of failed expensive Windows! It has been almost 10 years! They went to my place last year just to check the windows, the employee saw they needed to replace them and told me that he was gonna order new windows and they never made contact AGAIN!

  

  Business Response

  Date: 01/15/2024

  Unfortunately, the product has been discontinued, We have been working with ******* on a solution. Called customer and left a message regarding we have been able to locate replacement glass which has been ordered.

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Early October *********************************************************************************************** December 2023. I was told per phone a week or so later that installation would be in late December. I have tried to reach sales person, *********************** several times with no response. I tried to contact someone via their web site with no response. I need to speak with someone because I need a new door,

  

  Business Response

  Date: 01/05/2024

  Sales Manager ******************************* reached out to the cusomter. Identified the issue.
  Looks like the color code entered was inadvertently denoted as a concrete stain color.
  After speaking with *****, our ProVia rep, all custom colors should begin with SW.
  
  I spoke with *****************, the homeowner, she was pleased to hear from me and understands the mistake. She will be looking forward to being provided an ETA asap now that we have identified the breakdown. 

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received 8 phone calls with caller ID ******************** Remodeling in the past 16 hours from the following numbers: **************, **************, **************, **************, **************, **************, **************, ************** I have received several other spam calls at around the same time as the FHIA calls without a caller ID. I block ******************** calls several times and they find new numbers to call from. I am not interested in their business and feel like this is a form of harrasment.

  

  Business Response

  Date: 11/17/2023

  Director of the call Center has been provided the information to ensure the customer has been placed on the do not call list. Appropriate coaching has taken place. We apologize for any inconvenience.

• Initial Complaint

  Date:11/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After communicating several times that I was not interested I have received more than 11 calls in a matter of hours. I called that harrasement.

  

  Business Response

  Date: 11/13/2023

  Per our call center Manager once the consumer voiced her concern to not be called, he validated consumer has been placed on the do not call list. We apologize for any inconvenience. 

  Customer Answer

  Date: 11/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a roof that supposedly has a warranty. Roof has streaking and blistering. Roof is only 3 years old. Appears as if it is 15+ yrs old. There are bubbles popping up in different places. They charged me for a flat roof when I dont have a flat roof on my property. I cant get any response or any of these issues addressed. I was charged way more than it shouldve been probably because they installed a flat roof that doesnt exist. They say someone will follow up but Im ignored.

  

  Business Response

  Date: 11/06/2023

  VP of Operations and Roofing Manager looked into the claim. Per Roofing Manager "spoke with customer we are giving 3k reimbursement check for flat section. As for the shingles there is a claim on the shingles with the manufacture, we are scheduling to remove a shingle to send to manufacture sometime next week. Customer aware if house leaks, he can call us, and it will get fixed."

  Customer Answer

  Date: 11/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did a shower remodel and from the beginning im at issues. Its never truly can address is six and every time they say someones coming they dont show up some money goes in the household looses a day at work?

  

  Business Response

  Date: 09/21/2023

  Ops Mgr and Field Manager called to apologize to the customer for the service not showing up as promised. They reached customer today and have reset the appointment for this coming Saturday. 

• Initial Complaint

  Date:07/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Less than 10 years ago we bought the windows that are covered under warranty and because of the hurricane, we need them to be replaced.

  

  Business Response

  Date: 07/26/2023

  OPs Mgr ************************* clarified with the customer. We did not install any casement windows for this customer. We are only obligated to replace the *** panel. I spoke with the customer and explained the details. She understands we are only replacing the door panel. I advised it should be received in approx. 4-6 weeks. Upon receipt someone would reach out to schedule the service

  Customer Answer

  Date: 09/20/2023

   
  Complaint: 20368469
  
  I am rejecting this response because:

  Attached is the letter Ive sent explaining all my situation related to the company Florida Home Improvements Associates wich made contact with me 48h after I filed my first complaint at the BBB website promising they would make an appt to check my windows whitin 2 weeks and once again they never showed up. They have been leading us along now for years and obviously have absolutely no intention of providing the extremely expensive hurricane proof window. I have been passed from person to person , Before I take any legal providences I would like to hear from the company.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 09/21/2023

  Hello,

  Per last update there was an outbound call on 8/17 to update the customer on potential eta of the order. Product arrived and customer was called to schedule and left a message on 9/11. On 9/20 and 9/21 customer was called again to set service to install product and messages were left at *************.