Complaints

This profile includes complaints for Fhia, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Fhia, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Fhia, LLC

  Fort Lauderdale, FL 33312-6819

  
• 

  Florida Home-Improvement Associates Inc.

  8034 Sunport Dr STE 401 Orlando, FL 32809-8105

  
• 

  FHIA, LLC

  5910 Benjamin Center Dr Ste 110 Tampa, FL 33634

  
• 

  FHIA, LLC

  9135 Links Commons Dr Ste 7 Fort Myers, FL 33912-2572

  
• 

  Florida Home Improvement Associates, Inc.

  11239 Saint Johns Industrial Pkwy S Ste 5 Jacksonville, FL 32246-7676

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Has called me over a 100 times in one week I have not solicit their business

  

  Business Response

  Date: 01/31/2023

  We have added this phone number to our Do not Contact List.

  This customer will no longer receive calls from our company.

  Customer Answer

  Date: 02/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day ******************** So far we are 19 months since contract signing - over 132 documented voice mails, text messages, 3 incomplete door installs - several broken tiles, window ***** broken - windows were installed by a crew who did not have a Sawzall nor did they know what it was - they were chiseling 12 windows out by hand until my husband stopped them along with them using as tile cutter on the outside of my home - The Best Part - a 16k door - now on the 4th reorder because they ordered us a 2k Trailer Park *********** can't even order the proper door for install & even better yet a slider with NO HANDLES OR LOCKING MECHNASISM so my house has been opened & exposed to any one coming to rob us for 9 months now. This has been reported to several managers over several months - whoever is running this company does not know what IS GOING ON OR HOW TO RUN A CONSTRUCTION CREW EVEN IF THEY ARE ONLY CONTRACTORS - 0 RESPONSABILITY - 0 ACCOUNTABILITY - 0 FOLLOW THROUGH - 0 CARE - 0 CONCERN- BUYER BEWARE - MAYBE NOW WE CAN GET A PHONE CALL FROM SOMEONE IN THIS COMPANY WHO CARES ABOUT MAKING IT RIGHT BEFORE OUR LAWYER REACHES OUT TO THEM FIRST - BUYER BEWARE - PLEASE CHECK THE BETTER BUSINESS BUREA ON THIS COMPANY BEFORE YOU SIGN ANYTHING! & COMPLETE DISCLOSURE THIS IS ONLY A FRACTION OF WHAT HAS HAPPENED OR WHAT IS WRONG THERE ARE SEVERAL OTHER MAJOR AREAS NOT TO MENTION CONTRACT SIGNING PRACTICES! ONLY A SMALL SAMPELING OF PICTURES - WE ARE SUPPOSED TO HAVE A SOLID GLASS DOOR - WE ARE ON THE 4TH REORDER & STILL OVER 4K IN DAMAGE 2B REPAIRD ON OUR HOUSE. ***********************************************************

  

  Business Response

  Date: 01/10/2023

  VP ********************* will be visiting customers home on 1/17 with our Construction Manager ********************** to address the concerns customer has.

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2016 FHIA change mi roof an give to my 50m years guaranty and after 6 year my roof is damage and I request garantie from novenber 2022 and don't get any answer. Is the most expencive bill and was included into my mortgage escrow witout my autorization $35.000.

  

  Business Response

  Date: 01/16/2023

  Customer's concerns was sent to the warranty CertainTeed to have one of their inspector pass by to take a look at the conditions the roof is currently in. CertainTeed was very behind and delayed in their response. They have received CertainTeed expense report. advised customer we will fill it out and send it back to CertainTeed. A Claim has been assigned CLAIM # CR0879968. On 1/12 expense report was sent to certainteed, they advised it can take up to 2 days to process or more depending on the claim and if they need anything else. We understand how frustrating the delay is and apologize for any inconvenience.

   

  Customer Answer

  Date: 01/17/2023

   
  Complaint: 18683210
  
  I am rejecting this response because:
  
  Sincerely,
  
  German *********

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for your service request! - FHIA Remodeling Yahoo /Inbox FHIA Remodeling <********************************************>To:**************** Sun, Sep 18, 2022 at 10:52 AM Service Requested Thank you, your request has been submitted.What happens next?One of our agents will contact you shortly. This was sent to them but a sales person an BJ'S and cc me the ****** slider frame is in wrong I told them 3 years ago told them.. many of times... I have adt hard wired and they berried the wires in the frame ...told them about it they didn't care i had to pay to put wireless in I had a broken seal you couldn't see thru the window in the front on the house it only took 2 years to replace it..... it was a ongoing joke on card night . they left a mess everywhere concrete, aluminum scraps and in the house there was concrete dust everywhere and they didn't care

  

  Business Response

  Date: 01/05/2023

  Our Customer Svc Manager **************** spoke to the customer yesterday. The last record we had was a svc which was completed in June for a foggy window. She has set up for an installer to go to the customer's home to address the concerns

  

  Business Response

  Date: 06/08/2023

  We do not see a new request. Can we get some updated information The BBB case shows it was closed in Jan of 2023/

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 25 windows installed 6 mos ago.Currently, we have 3 issues pending that have not been resolved and have contacted FHIA several times regarding these issues:1. One of my windows is still missing a screen.2. A damaged screen was installed on one of the windows. 3. Vinyl molding still missing from the cross support on arched window.

  

  Business Response

  Date: 01/03/2023

  A representative from FHIA  will contacting you by the end of the day today 1/3/22 to set up an appointment to come out and address your issues. Thank you for including photos as this will help expedite the service. Any future services or warranty issues should be directed to our local number at ************. 

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired FHIA for new windows, there was structural damage that we had repaired, bow they will not answer me to get the remainder of the windows installed.

  

  Business Response

  Date: 12/12/2022

  Hello, 

  We reached out to the customer and scheduled a date of 12/20 to install the windows in the openings that the customer had to get repaired. We anticipate this will close any further issues. 

• Initial Complaint

  Date:11/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Florida Home Improvement Associates (FHIA) was contracted to replace my home windows with tinted hurricane impact windows. My account # ********************: *******. July 17, 2022 the contract was signed for $17,000 and a deposit of $3,600 was provided. Windows were ordered and I was assured the technicians installing the work would do so effectively, efficiently, properly and clean up any and all areas affected. On November 3 and 4, 2022 FHIA came to my home address to install windows. The crew on hand installed the wrong windows, did not bring screens, did not caulk them properly, improper installation, didn't speak English, didn't clean up, made a dusty mess everywhere. I called the field super, ***************************, and was advised they would make corrections later. They wanted payment for services and I refused. I have called the office several times with no answer or resolution.At this point the windows need to be properly installed, caulked and insulated; fully functional with working screens and water proof. My home needs to be cleaned from all of the dust any debris left behind as they drilled into the window frames to accomplish this work. Every windowsill, flooring, countertop and furniture is covered in a white layer of dust. This work needs to be done with a competent crew. Thank you

  

  Business Response

  Date: 11/18/2022

  I was afforded the opportunity to personally go out and meet ***************** on 11/8 and address all of her concerns. Upon arrival and introductions we addressed the overall condition of the home post installation. There was indeed dust left behind that needed to be cleaned. An appointment was set with a professional cleaning company for 11/10 and cleaning was executed to ********************* satisfaction. We proceeded to do a walk through to inspect each installed window. All windows were installed properly and to code. There was an opening of windows in the front of the home installed that were supposed to have grids in the glass. The glass packs with the grids were ordered for those windows and the glass and sashes will be replaced once received. We then walked the exterior of the home to examine the caulking, all windows were caulked and sealed to the weather. However there were a few openings that will need to be cut in with paint for a better cosmetically finished look. Although stated in our contract we are not responsible for touch up paint i did offer as a courtesy to have the painting done if ***************** could provide me with the correct color code of the paint. In regards to the missing screens I personally delivered and installed them on Sunday 11/13. I assured ******************* was there to work with her and not against her and would personally see this project through to completion to her satisfaction. We have had several conversations since my visit and I will continue to keep open lines of communication until we have completed the project. We do have an ETA on the reordered glass of 12/8. Once that glass is received I will reach out to ***************** to schedule a date to change it out. I am committed to remaining vigilant in my follow through to complete this project to ********************* satisfaction.

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 2021 FHIA was contracted to remove existing windows and install hurricane rated windows. Windows were installed with damage. Promises by FHIA to deliver and repair broken panes went on for months. Property was damaged at the site as well as debris left behind.. Windows were paid for by credit card. It is now October 2022 and agents/employees **** and **** are requesting via telephone an additional payment of approx. $4300 with threat of revoking warranty. Proof of payment is in hands of the customer.

  

  Business Response

  Date: 10/25/2022

  In response to ***************** complaint here is a timeline of events: ************* and FHIA entered into a legal and binding contract on 6/15/2. A measurement of the windows was then performed an a signed NOC and permit application was obtained. A 20% deposit of $4354.00 was received by FHIA via credit card as stated in the contract. On 11/29 FHIA started the installation of the windows and 6 of the 12 windows were installed. On 11/30 the remaining 6 windows were installed. After the installation was completed ************** made another credit card payment of $8709.00 which was processed on 11/30. This left a balance of $4354.00. The job passed inspection on 12/10. A service was scheduled for 12/29 at 9:00am to remove the stickers and ad the cosmetic trim caps to cover the s**** holes. The customer rescheduled that service for 1/19/22 at 9:00am and that service was completed. During our installation it was discovered that 2 pieces of defective or damaged glass would need to be replaced. Those service parts were ordered and replaced on 6/21 and completed this job in full. Since completion we have been reaching out to ************** to collect the remaining balance owed. Each time ************** has been reached by myself **** or by his field manager **** he adamantly denies he owes FHIA any more monies and states he has proof of full payment. We have requested such proof but he refuses to provide it to us. I personally spoke with ************** regarding the balance on 10/24. ****************** tone for the conversation was angry , defensive and full of profanities. I tried to have an amicable conversation but to no avail. He yelled profanities at me and hung up on me. He did call back and stated we were trying to scam him and he would filing major complaints against our company. We are simply trying to collect a balance owed on a contractually completed agreement. I did attach a copy of the contract and am willing to provide any other info that *** help resolve. thank you *************************- Operations Manager   

  Customer Answer

  Date: 10/26/2022

   
  Complaint: ********
  
  I am rejecting this response because:

  They are making telephonic demands for more money after the work has been paid in full. Initial complaint was filed with BBB yesterday with case number being ********. A meeting this morning with bank personnel and a review of all relevant documents support the customer claim that ******************** was paid for their work and product in full as contracted. FHIA threats to revoke their warranty for installed product has no merit with no foundation in truth. All evidence of their actions however, support they are attempting a "shakedown", scam to extort money from an elderly customer.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband was pressured into purchasing a roof that should have been replaced under insurance. My husband is a visually impaired veteran. He informed the salesperson that he was going through a refinance and asked if the YGREENE financing would affect it and was told no. He was never verbally informed that this would place a lien on his house. The roof also seems to be missing the proper caps on the vent pipes.

  

  Business Response

  Date: 10/24/2022

  I called and left VM. Then I text and received a response from *************************. She is not feeling well today and wishes to contact me once she is better. I will mark my calendar for 1 week to follow up. 

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had hurricane impact windows installed in April, 2022. After installation, there were two repairs noted and we were told our screens would be installed after the repairs and inspection. This was fine with us. However once repairs were made not all of screens were installed. The installers were not sure why they were not given all of the screens as only the smaller window screens were installed that day. This was in August, 2022. Since this time, we have called FHIA, and our salesman, numerous times about where our large screens were and when they would be installed. My husband even offered to pick them up himself and install them to alleviate the service of the installers. We have never received a call back and continue to have to call. We went 11 days without power and were unable to open our four large windows due to the missing screens. We are very frustrated at the lack of communication and the location of our missing screens.

  

  Business Response

  Date: 10/20/2022

  Operations Manager has spoken with the customer.

  Spoke to ***, former employee with us, msg to FM **** asking if he ordered the 4 missing screens for the 4 largest windows, only screens for the smaller windows were installed at SVC call. W/call *** back. I let him know if they weren't ordered, we w/order them immediately

  Customer Answer

  Date: 10/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************