Complaints
Customer Complaints Summary
- 84 total complaints in the last 3 years.
- 36 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered XL MEGA. Allow a sudden I get auto deductions from checking from XL Mega and Great Healthworks.I want both canceled. And a refund. They ship the them every 2 weeks. There very deceptive. I have no idea how Great Healthworks came about. I never authorized this charge. Plus these vitamins don't work as advertised.
Business Response
Date: 09/07/2024
September 6, 2024
RE: #********
***********************
To Whom It May ConcernWe are responding to the complaint raised by ****************. After reviewing her account, we can confirm that on April 20, 2024, **************** placed an order via our website for our Buy One Get One Free promotion, consisting of two (2)bottles of OmegaXL with a complimentary bottle of Vitamin D3. The promotion included a subscription to our convenient monthly autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms before purchasing.
*************** contacted our company on August 23, 2024, and requested cancellation of the subscription. At that time, the account was canceled, and **************** was advised that she was not eligible for a refund per our 60-day money-back guarantee terms.
Upon receipt of this complaint, we contacted **************** and were happy to speak to her. We confirmed that our representative had previously canceled her account.We also advised her that she was not eligible for a refund per our 60-day money-back guarantee. However, as a courtesy, we issued a full refund for the last order. We ask **************** to allow 1-3 business days for processing.
Our goal is to provide excellent consumer service to all consumers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:08/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered their Product for my Mother. For Her Pain. Now she is NOT using it. I am unable to Reach this Company for Cancelation. By Phone or Internet. I can Not get any Help?Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had initially placed one order for Omega XL products and now I keep getting more products that I do not want and cannot use. I keep getting charged $**.99 plus shipping and handling and I&#**;ve called customer service and they refuse to help me. I need this cancelled, I do not want these products.Business Response
Date: 09/04/2024
September 4, 2024
RE: #********
****** ******
To Whom It May ConcernWe are writing in response to the complaint lodged by Mr. ******* After thoroughly reviewing the account, we can confirm that Mr. ****** called our company on April 16, 2024, and purchased our Buy One Get One Free promotion, consisting of two (2) bottles of OmegaXL and one (1) complimentary bottle of Vitamin D3. During this call, Mr. ****** agreed to the terms of our auto-ship program. Our representative informed Mr. ****** about the sixty (60) day money-back guarantee, which is applicable from the initial purchase date.
Upon receiving this complaint, we contacted Mr. ****** and canceled his account as requested. Mr. ****** also said that he had returned two orders to our company.We explained to Mr. ****** that he is not eligible for a refund as per our 60-day money guarantee. However, since we received the returned orders, we have issued a courtesy refund for both orders minus shipping and handling. Please allow 1-3 business days for processing.Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:08/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The amount paid of ***** was not the amount refunded (73.83)as was told by the customer service agent when initially ordered stated that, "you can cancel at any time for a FULL refund". They said the date it was ordered and the date it was cancelled was a one day difference. If it is a full refund within 60 days, this is not right.Customer Answer
Date: 08/20/2024
The company has called back to make this right.Initial Complaint
Date:08/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 15, 2024 Great Health Works used my debit card number to charge me for Omega XL 2 auto subscriptions for the amount of $50.19. I have never ordered from this company, I have not received any products from this company. I called to explain the situation and they could not find my account (because there is no account). The charge is still pending on my bank statement. I would like the $50.19 to be removed from my checking account.Business Response
Date: 08/30/2024
August 30, 2024
RE: #********
***** ****
To Whom It May Concern,We are writing in response to Ms. ****** complaint regarding what appeared to be a charge on her debit card from our company. We understand how unsettling this must be if she did not place an order with us, and we want to assure Ms. **** that we take this matter very seriously. Please note that we do not place orders without explicit consumer authorization.
Upon receiving this complaint, we contacted Ms. **** to gather additional information to locate the transaction. After providing this information, we confirmed with Ms. **** that our anti-fraud tools had flagged the order as suspicious and our system therefore successfully stopped the order attempt. No order was placed, no account was created, and Ms. ***** method of payment was not charged. Typically, temporary holds placed at the time that an order is attempted will be released automatically soon after the transaction is rejected. However, after speaking with Ms. **** and concluding our investigation, we proactively released the authorization hold on the pending transaction on her debit card. We ask Ms. **** to allow 1-3 business days for the funds to appear in her account.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Customer Answer
Date: 09/09/2024
Complaint: 22164170
Sept 8, 2024 a charge of $46.90 was placed on my Truist checking account from **********************. This charge is pending. The bank can not file a complaint on a pending charge. This is the second time a charge was placed by Great HealthWorks. I have never ordered a product from this company nor have I received a product from them. The first time a charge occurred on my account ********************** was able to trace the charge to my debit card and refund the amount. My debit card has been discarded. I called Great HealthWorks customer service but they have no record of my phone number nor my address.
Sincerely,
***** ****Business Response
Date: 09/17/2024
September 17, 2024
RE: #********
***** ****
To Whom It May Concern
We are writing in response to Ms.****** ********* regarding a secondary charge on her account. Upon receipt of this *********, we attempted to contact Ms. **** twice via phone to gather the additional information needed to investigate further. Unfortunately, we were unsuccessful. We encourage Ms. **** to contact us via our **************** line at ************** or ********************************** so that we may assist her with resolving this matter.Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:08/06/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a one time order of Omega xl and received the product. I later realized that they automatically signed me up for monthly orders of the same amount. I called the customer service number *********** to cancel it right after receiving my product. They acknowledged that it would be canceled. Now all of the sudden it's started again on 8/6/24. I am so frustrated with this company. Please help me resolve this issue.Business Response
Date: 08/09/2024
August 9, 2024
RE: # ********
***********************
To Whom It May ConcernWe are writing in response to the complaint lodged by **************** regarding his account.Following a thorough review of Mr. ******* account, we can confirm that on July 6, 2024, he purchased our Buy One Get One Free promotion of two (2)bottles of OmegaXL with a complimentary bottle of Vitamin D3 on our website.The promotion included a subscription to our convenient autoship program, which could be canceled anytime, and a 60-day money-back guarantee. Purchasing from our website requires acceptance of the subscription terms before purchasing.
On July 9, 2024, **************** contacted our sales department and requested to cancel the account. The representative informed **************** that he must contact our customer service department during regular business hours to cancel the account. The representative provided **************** with the customer service phone number and hours of operation. However, we have not located any additional calls from **************** since July 9, 2024.
Upon receipt of this complaint, we contacted **************** and are pleased to have spoken with him. **************** was informed that his account had been canceled and that to receive a refund, he would need to return the recently billed order by September 6, 2024, to comply with the 60-day money-back guarantee terms. *************** agreed, and we look forward to receiving his returned product. We also ask that **************** allow up to 30 days to receive a refund once the return has been processed.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
Ft. **********, FL 33312
************Initial Complaint
Date:07/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife purchased OmegaXL, a vitamin supplement many months ago. She has Stage 4 brain cancer called Glioblatoma. ******* stopped taking the vitamins as she said they werent helping her. She cancelled the order but the product kept coming. I called over the Great Health Works and talked to customer service on July 8th, 2024 and during that conversation the person on the phone told me that she should keep taking the OmegaXL as they will help her with brain cancer. That is the most outrageous statement ever made. He said just keep them (3 month supply) as I wanted to send back the unopened packages. Then I called back the company today and they said they wouldnt send any money back. So I want the full amount back which is between $100-$300 for the year.Business Response
Date: 07/25/2024
July 25, 2024
RE: #********
************************* (on behalf of ***************************** ******)
To Whom It May ****************** are responding to ******************** complaint regarding his wife's account. After a thorough review of the account,we can confirm that **************** contacted our company on July 8, 2024, and requested to cancel the account due to his wife's condition. The representative canceled the account as requested and advised **************** that it was not eligible for a refund because it was outside of the money-back guarantee period.
We carefully reviewed the interaction between **************** and our representative and understand the importance of sensitive communication, especially regarding health concerns. OmegaXL is a dietary supplement, and as such it is not intended to diagnose, treat,cure, or prevent any disease. We can confirm that our representative only suggested that ***************** could continue taking the product for the overall benefit that OmegaXL could provide.
We acknowledge receipt of ******************* returned product on April 8, 2024. Unfortunately, the return was received outside of our 60-day money-back guarantee and was not eligible for a refund. Upon receipt of this complaint, we attempted to contact ****************, but unfortunately, we were unsuccessful. However, as a gesture of goodwill, we have issued full refunds for the last three orders **************** mentioned he received and wanted to return. We ask that **************** please allow 1-3 business days for processing.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
***********************
************Initial Complaint
Date:07/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The product don't work a high priced scamBusiness Response
Date: 07/22/2024
July 22, 2024
RE: # ********
*******************
To Whom It May ****************** are responding to the complaint received by **************. We are disappointed to learn that ************** did not receive the benefits he was looking for when taking our product. We suggest 4 gel capsules daily, preferably with a meal, for the first 8 weeks. Consumers may start to feel benefits as early as after 2 weeks of using the product as suggested but expect the best results after 8 weeks of daily use.
************** called our company and requested to cancel his subscription on March 24, 2023. At that time, the subscription was canceled as requested. (Under the terms of our 60-day money back guarantee, consumers must return their bottles of OmegaXL, even if empty or partially used, in order to receive a refund. However, Mr. ****** did not return the product as per of the 60-day money back guarantee so unfortunately, we are not able to issue a refund.) We were not able to find any recent interactions from **************.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
***********************
************Customer Answer
Date: 07/22/2024
Complaint: 21952983
I am rejecting this response because: it was returned and they did nothing I Even had to cancel my credit because they felt the could keep trying to steal from me they are a bogus company with no health benefit from there so called muscles from a different country I'm putting this on here like thousands that they have stole from
Sincerely,
*******************Business Response
Date: 08/01/2024
August 1, 2024
RE: # ********
*******************
To Whom It May ******************** we received Mr. ****** initial complaint, we thoroughly investigated his concerns. Per our records, ************* did not return the product as per of the 60-day money back guarantee so unfortunately, we are not able to issue a refund. We encourage ************** to contact our customer service department for further assistance.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
***********************
************Customer Answer
Date: 08/07/2024
The company is a lairInitial Complaint
Date:07/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband *********************** phone#************. Address *************************** *********************email ****************** saw an ad on tv for Omega XL. He received 1 shipment trial weeks after the order was placed. He did not want any more. A shipment came and he refused it. Mail carrier took it away. I called "Great Healthworks" customer service on his behalf on 7/3/'24 after he got email that he would be charged another *****.I called 3 times and spoke to representative.1st person hung up on me claimed he couldn't locate the account w/phone#.2nd couldn't locate it. 3rd located it after I gave his email 7:30 A.M.Claimed to have canceled auto ship. But at 11:30 7/3/'24 another email came that he would be charged ***** for a new shipment. On the 3rd call I spoke to *****. I explained ****** never wanted anymore after 1st trial. ****** was unaware of autoship. Wks. Passed between transaction and trial omegaXL. He did not like it. The "window" had passed was the excuse ***** gave to be unable to refund and kept inquiring personal info of how much he did or did not take. Why he did not like it etc. This 60 day window and auto ship is a scam. Can't possibly believe "you can return/cancel anytime" because Great healthworks delays between order and receiving wks long. Instead of canceling with money back A brand new order has been shipped and charging ***** again. ****** only received and opened his "trial package. Refused the second one and canceled autoship 7:30 A.M. 7/3/'24@11:30 new email received that more is coming. This is not ok. Refund his payment. Don't ship anymore. Cancel any and all future orders. Unauthorized charge was made. Taking advantage of people who would like to "try omegaxl" delay 1st shipment so any cancelation outside their window is a set up. "Cancel anytime" is a falsehood. Not canceling autoship is a falshood.Business Response
Date: 07/17/2024
July 17, 2024
RE: #********
*********************** (on behalf of ***********************)
To Whom It May ****************** are responding to the complaint received regarding Mr. ****** account. After reviewing the account,we can confirm that *************** contacted our company on July 3, 2024,requesting to cancel her husbands account. The information *************** provided did not match the information on file. When our representative could locate Mr.****** account, we canceled it. *************** was advised that the account was not eligible for a refund under the 60-day money-back guarantee because we had not received any returns.
Upon receipt of this complaint,we contacted *************** and are happy to have spoken with her. We apologized for the inconvenience and explained that the previous representatives could not locate the account because the information was incorrect, so the representative updated the information. We advised *************** that although the order billed on May 26, 2024, was refused by the carrier on June 3, 2024, we have not received the order back. We explained that because we had not received the returned order, the account remained active and ineligible for the 60-day money-back guarantee. However, as a courtesy, we submitted a refund for the order before receiving it back, minus shipping and handling. We also submitted a full refund for the last order we sent, including shipping and handling. We ask Mr. and *************** to allow 1-3 business days for processing.
Our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
***********************
************Customer Answer
Date: 07/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Our accounts were closed back in ******** husband and I both ordered the same products. One was ordered from his phone the other was on my phone #. I just received another order and called why was this sent. I was told my account wasnt closed. I said my husband just asked about this we were told to check our account statement cause there was no record of account. I checked and was charged for shipment. I asked to send back and get refund. Was told it was too late. Was charged June 23, today is July 3 this is ridiculous way to operate a business.Business Response
Date: 07/17/2024
July 17, 2024
RE: #********
***********************************
To Whom It May ****************** are responding to the complaint received regarding ******************************* account. After reviewing ****************************** account, we can confirm that we did receive a call from ************************* on June 10, 2024, requesting the cancellation of his subscription. ************************* did not mention his wife's subscription during that call; however,his subscription was canceled as requested.
*************************** contacted our company on July 3, 2024, she mentioned that she received a package after her husband had canceled the subscription. The representative canceled ****************************** subscription as requested and explained that on June 10, 2024,the previous representative only canceled her husband's account because her husband had neither identified Mrs. ************ separate subscription nor asked for it to be cancelled. *************************** requested a refund for the shipped order, and the representative advised that the subscription would not be eligible for a refund. *************************** became upset and ended the call.
Upon receipt of this complaint,we attempted to contact *************************** but were unable to do so.Unfortunately, the account is not eligible for any refunds per our 60-day money-back guarantee, which expired on April 29, 2024.our goal is to provide excellent customer service to all customers. We welcome future requests via our **************** line at ************** or *********************************** Our hours of operation are Monday through Friday from 9:00 AM to 6:00 PM EST.
Sincerely,
Great HealthWorks
****************
***********************
************
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