Property Management
FirstService Residential Florida, Inc.Headquarters
Reviews
This profile includes reviews for FirstService Residential Florida, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 66 Customer Reviews
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Review fromJill H
Date: 06/17/2023
1 starJill H
Date: 06/17/2023
Oh my then why wasnt our pool at ************ supervised as you were our provider? No supervision by you cost our association thousands of dollars. They should be sued as they are a total joke. They are incompetent as they left no water in our empty pool so the pool raised up and now we have been without the pool for two *******. I think they are a piece of shit! Im leaving one star but actually should no no stars.
FirstService Residential Florida, Inc.
Date: 06/19/2023
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customers, association board members, communities and residents. The main resort pool lifted and was unrepairable last summer while the pool company was renovating it. We know that the loss of the main pool is not a good situation. The association worked with an engineer to write a project manual for the renovation which was referenced in the pool contractor contract and they are being held accountable. Unfortunately the process has been slow but it is moving forward.FirstService Residential Florida, Inc.
Date: 06/21/2023
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customers, association board members, communities and residents. The main resort pool lifted and was unrepairable last summer while the pool company was renovating it. We know that the loss of the main pool is not a good situation. The association worked with an engineer to write a project manual for the renovation which was referenced in the pool contractor contract and they are being held accountable.Unfortunately the process has been slow but it is moving forward.Review fromDeborah R
Date: 05/31/2023
5 starsI recently moved to ************************ in ********, **., and ******************************* has been a lifesaver for me. She has answered every question I had about the community from using the scanning equipment to taking care of the flickering breezeway light outside my condo. I feel the Community's HOA is extremely blessed to have ******* as their administrator. It's not often that you can email someone and obtain a response within an hour or so. Thanks ******* for your hard work and dedication.Review fromLois R
Date: 05/24/2023
5 starsWent to the hub the other day and was greeted by a lovely woman named ***************************. I needed some information and she pleasantly provided what I needed. What a pleasure to have questions answered right away.Review fromRobert J F
Date: 05/23/2023
5 starsRobert J F
Date: 05/23/2023
I bought a condo that had lots of issues, most of which were dealing with the condo Association. I was nervous about it. Then I met *****************************... She makes dealing with the property a pleasure. No BS, she just takes care of it. I keep her number in my phone...and am grateful she works for my property!FirstService Residential Florida, Inc.
Date: 05/24/2023
Thank you for the review, *******************..We are thrilled to hear about your positive experience with us.Together with your board of directors, FirstServiceResidential is committedto enhancing the lifestyle of the residents who live in your community. We're glad youre happy with our service!Review fromJudith P
Date: 05/22/2023
1 starJudith P
Date: 05/22/2023
I have been trying to get ********************* to call or email me. I needed to get the assessment amount. He never returned my calls. ****************** **** me ** ** ** ************** ** *****FirstService Residential Florida, Inc.
Date: 05/23/2023
BBB Customer Review *****************************
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customer, association board members, communities and residents. We checked with ********************** He advised that he provided the assessment information to you several times by regular mail and email. He most recently emailed you on May 22nd. Please check your email and the information is there.Review fromMichael M
Date: 04/28/2023
5 starsI live in downtown Sanctuary and believe it is one of the best managed condo association in *******, Florida. Mr. ************************* is the on-site manager. He is a very organized, sensitive and responsive person who seems committed to do a good job. He is well respected and liked by all the residents. *****************************.Review fromDaniel K
Date: 04/19/2023
4 starsDaniel K
Date: 04/19/2023
***** in *********** was always helpful and available. I no longer live there but I rmember ***** wellFirstService Residential Florida, Inc.
Date: 04/28/2023
Thank you for your feedback. We love to hear great things about our associates!Review fromcaiqi w
Date: 04/18/2023
1 starcaiqi w
Date: 04/18/2023
I live in Itopia in ************* Florida. they have threaten to towed my car today after have towed several of my neighbor's cars. They have definitely made our lives worse as tenants. When I called to communicate I was told and I quote "go read the rules". Very unhelpful/unprofessional employees. Also towing tenants car is completely unnecessary.FirstService Residential Florida, Inc.
Date: 04/20/2023
Thank you for filing this review. Your feedback is important to us. At FirstService Residential we value our culture of professionalism, accountability and continuous improvement. We are committed to our customers, association board members, communities and residents. We contacted the property manager and learned that Condominium By-Laws require all vehicles parked on property have a current registration and tag. The manager advised that if you comply your vehicle would not be towed. You made an appointment with the *** and advised the management office.Review fromRick p
Date: 03/30/2023
1 starDestroying our property values and the behavior of our regional manager is ************************Review fromJoe C
Date: 03/15/2023
1 starAfter ****************** screwed Sunset Pointe our HOA board choose First Service they have been terrible ever issue that has come up they completely have NO Clue on how to resolve Anything its only been a few months and their performance has been disappointing lack of communication failure to answer ANY questions
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