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Business Profile

Online Travel Agency

BestTicketFare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Reviews

This profile includes reviews for BestTicketFare's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.03

    Average of 182 Customer Reviews

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    Review Details

    • Christine F

      Date: 01/10/2024

      I purchased 4 tickets for a flight in March ****. two for adults and 2 for children. Their website when purchasing the tickets does NOT state that seat selection is not included. I would have never purchased the tickets. This is my first time using a company like this. I would not use this company ever.. Stay away from this companies tickets and website. they should be taken down and never be able to operate. The supervisor i spoke with even agreed that the website does not disclose what is included in your ticket purchase. I had to pay $800 to cancel. $198 a person. This was the biggest waste of my money. We are not rich. $800 is a lot of money and for a company to rip people off like this is insane. NEVER USE THIS COMPANY.

    • Barbara F

      Date: 01/04/2024

      I would leave no stars if possible. We are retired and try to travel to Europe every year. My husbands grandparents were born in ****** and we love visiting their island of Kefalonia. Every fall I start researching flight deals from *** to ATH. The ticket costs for **** are nearly double what weve paid in the past. I research the common travel sites - Expedia, Kayak, Travelocity, ******, Booking, etc. plus the individual airlines that include ******, ******. This year I was directed to a site called Bestticketfares.com from gorilla flights. I found a fare that was a third less than prices Ive been seeing. The itinerary on KLM fit in with our plans so I bought the tickets. Later that day a person from Bestticketfares called me to review my purchase. He told me that baggage (carry on and/or paid checked bags) were not allowed with with tickets I bought. This information was not included on their website nor anywhere in the policies and restrictions when I bought the tickets.Here is the scam - he told me I would be charged $500 per ticket to cancel. OR, he could offer me tickets on Air Canada that allowed bags, costing $1200.45 more than my original tickets.Unfortunately I did not check out this website prior to purchasing these tickets - reviews on the site shared a common thread: Once the cheaper tickets are purchased Bestticketfares.com contacts the buyer saying that something is wrong or changed with the flights, or like with me, no bags included for a month long trip. After the customers emotional response, Bestticketfares.com comes to the rescue with a different ticket option, but always with a greater cost.I have registered a complaint about this travel site with BBB, consumer affairs and the **** I think it would be a great topic for your Points Guy site. I was lucky - my bank contacted me about the charge and we denied it so I did not lose money. Others may not be as lucky.

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